UNTAMED STREET Recenzje 

345
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I just received my third pair of Untamed, and as usual it was perfectly packaged, the fit matched the previous two pair, the quality and uniqueness was evident immediately and an extra pair of laces w... Zobacz więcej

Oceniono na 5 z 5

Very high quality shoes and boots, and the customer service is outstanding. After 3 years, a zip in a boot broke, and Untamed Street offered to fix it at a very reasonable cost. The boots came back wi... Zobacz więcej

Oceniono na 5 z 5

In love. So glad I splashed out & got a pair of the terra-brown Berkeleys. I know these will last forever. They are crafted beautifully. First wear was on a 10 hour shift & they were very comfortable... Zobacz więcej

Oceniono na 5 z 5

Já vou no 2º par de botas desta marca e não poderia estar mais satisfeito, qualidade do produto é excelente e o atendimento ao cliente é de nível superior. Em caso de troca o processo é bastante simpl... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z butami

Informacje przekazane przez różne źródła zewnętrzne

Designed in London and artfully handcrafted in Italy with the finest calf-skin leathers and unravelled attention to detail | Untamed Street


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

345 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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4,7

Wszystkie recenzje

(345)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 56

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Untamed Unbelievable


I have received my items under the above order (Lennox ankle boots and blue sneakers) and you have exceeded all expectations!

I usually buy from established brand like Chesney but took a chance when your name popped up on a search...

The quality, design, details, leather, colours and fit are absolutely brilliant and I can only say "Bravo" for producing such wonderful footwear.

Thank You So Much and I'm looking forward to years of enjoyment, wearing them and getting compliments. 😊

24 października 2024
Oceniono na 5 z 5

Curzon army boots

Just received Curzon army boots. They are really good. Very high quality, super soft leather and also very comfortable. You can really see and feel quality of this pair of boots.

17 października 2024
Opinia niezależna
Oceniono na 5 z 5

Extra ordinary shoes

Extra ordinary shoes, for men and women! Had some problems with customs but the customer support reacted promptly and solved. the problem! Perfect service!

27 września 2024
Opinia niezależna
Oceniono na 5 z 5

Exceptional quality

I have many pairs of shoes and boots. There is nothing that compares to the quality offered by Untamed Street. I live in the USA. The customer service is superb. Worth every penny!

24 września 2024
Opinia niezależna
Oceniono na 5 z 5

Exceptional shoes

I’ve never spent £300 on a pair of shoes but having received these brogues today they are worth every penny. Never seen shoes like these, I love them and will be buying more from this company. If you can afford them then buy them, you won’t be disappointed

3 września 2024
Opinia niezależna
Oceniono na 5 z 5

Looks, quality, comfort

Looks, quality, comfort, everything!
Just received a pair of Sloan Chukka boots, and they are beautiful looking shoes that will work perfectly in the office or at the evening gig! Getting two other chukkas from untamed after this first pair. If you look after them, these have the quality that make shoes last for years!

28 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great boots - nice presentation

I recently purchased a pair of boots for work that weren’t exactly what I was looking for. While they were reviewed well, I didn’t feel they were comfortable, convenient, and the soles looked cheap-o. My new pair of Burton’s from Untamed Street… well… these are in a different category all together. They are beautiful, supple, convenient with the side zipper, have a real sole, and look sharp! Shipped in a sturdy box with bags for each boot. Very pleased with my purchase. 👍🏻👍🏻

26 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

My non-compromise shoes 🙂

The shoes have a super cool design with that one magic touch. On top, they are very comfortable and the quality is great too.
The other day, I ordered a new pair of shoes from them. When it arrived, I noticed that the left one was a bit faulty. I contacted UTS, they apologised and immediately sent me a new pair, which is now perfect. I could not be happier 🙂

18 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

I placed an order for this beautiful…

I placed an order for this beautiful boots,and then I have informed there is no size 40 available in the stock and I have to wait.next day out of the sudden they found two of them. I received one, unfortunately it seems that didn't pass the QC or it was a defective return from another customer. I shipped it back asking for an exchange. They issued not a full refund, and they claimed they don't have materials despite its still on their website. Would you invest a $500 for a shoe with this customer care behavior?
The worst part they would never respond afterward, they would leave you in the mess.
Please check their community manager response, instead of do the best to break the challenge, and solve the defective item , and how they leave you without response,please check his Response
Think many times before you buy, make sure they don't send you used/ defective repaired pair.
You need to be a good customer by accepting a defective used pair or accepting partial refund, choose one!
What we need is a full refund no more no less. It's a defective repaired pair since day one, please check the pictures again.

6 sierpnia 2024
Opinia niezależna
Logo UNTAMED STREET

Odpowiedź od UNTAMED STREET

Hi Muhannad,

Thank you for your feedback. We take all customer concerns seriously and would like to clarify a couple of points regarding your experience.

Firstly, we offer free returns and exchanges within 14 days of purchase. While we are quite flexible with this return window, you purchased the boots in January 2024 and returned them in July 2024. Although this was well beyond our standard policy, as a goodwill gesture, we decided to accept the return. However, we had to deduct the cost of the return in accordance with our policy.

Secondly, shortly after your purchase, you flagged a slight inconsistency between the right and left boot, and we immediately offered you a free return and replacement or a full refund. Given that the boots are made from bison leather, which is hand-dyed from vegetable-tanned crust leather and washed in stones and water to give them a rugged look, slight differences in colour and texture between the right and left foot are to be expected. Most customers don't consider these as defects, but highly value the unique characteristics of distressed products—after all, you wouldn’t expect a pair of distressed jeans to be exactly symmetrical—but we appreciate you felt otherwise. To address your concern, we proposed shipping you a replacement directly from the artisan's workshop to ensure it met your expections. Unfortunately, this offer was made in January 2024, and by July 2024, we no longer had production of this product. While the boots are still listed on our website, we no longer have stock in your size.

I’d also like to emphasise that we’ve had numerous and frequent interactions with you, where you repeatedly requested a new pair to be made for you, or alternatively asked us to return the pair you originally sent back. Regrettably, neither of these options is now possible. We understand this is disappointing, but we hope that once the initial frustration subsides, you’ll recognise that most brands would not have accepted a return received 7 months after purchase.

Best regards,
Gemma
care@untamedstreet.com

Oceniono na 5 z 5

Best customer service and Best boots I ever bought

Without any hesitation, I want to say I have never experienced a professional customer service from any retailers or e-commerce platforms as I had experienced with UNTAMED.
I ordered one pair and there was a very small defect in the stitching. They offered me to fixe it with local cobbler and they will compensate the cost of fixing. Honestly speaking, with this high quality boots I preferred to return the boots to them for fixing. They surprised me with a very professional and generous offer, they offered me a free replacement with a new pair.
Honestly speaking, this was totally beyond my expectations, and I received the new pair in 3 days only shipped to Saudi Arabia, Amazing!
I can say with full confidence, UNTAMED company will be my fist choice for high quality shoos purchase, they are more than perfect in the quality, customer service, and delivery. I can say I'm fully satisficed and I became a loyal customer to them, and I will tell this experience to all my friends whom are willing to buy a peace of art wear it in their feet.
Many thanks to the professionals, GEMMA & ABBI from the customer service

3 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Tricky delivery of Camdens

I ordered a pair of Camdens, and they arrived much more quickly than expected. They also looked as good as advertised. Unfortunately I had to send them back for a different size, and I would be on a road trip by the time my size was back in stock. But I’d really hoped to have them for the trip, so Abbi worked with me to arrange delivery at one of the hotels I was staying at, which was above and beyond what I expected as well. Only criticism I’d have is that their auto-email system is pretty confusing, sending a couple “order cancelled” emails during the exchange process. Other than that, they were great- and the boots fit great now too!

6 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Great Service Great Quality - Happy Customer

Ordered a pair of Haven boots that were initially out of stock Abbi put me on a list to order when the stock arrived which worked perfectly - boots arrived and I was blown away by the quality, comfort (and smell!) They are the most comfortable things I've ever worn - I feel like putting them in a glass case and admiring them - 5 stars all round for Customer service

12 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Repair work... exceptional

Repair work... As the proud owner of six pairs of Untamed boots, the time finally came for my first pair of trusted YORK boots to be resoled and heeled. One of the appeals of the brand was the sustainability of having premium boots made in such a way as to have them resoled/heeled. Untamed arranged for me to send the boots to the craftsman in Italy and for a reasonable fee have them resoled and heeled (there seemed to also be a general tarting up of the boots as well). Overall, the repair work was exceptional in all ways... and an important reason to remain brand loyal if this type of service remains.

4 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Top Schuhe - Top Serice

Ich habe bereits 3 paar Schuhe von UNTAMED-Street und bin vom Design und der Qualität absolut begeistert. Ich habe nun das 4. Paar bestellt und freue mich schon. Schade dass nicht alle Modelle in Grösse 39 hergestellt werden. Der Kundendienst ist absolut spitze. Schnelle Reaktion und individueller Service.

21 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Beautiful shoes, great experience!

I ordered two pairs of shoes from Untamed Street and both exceeded my expectations! Beautiful design, amazing quality and attention to detail. Super quick dispatch and arrival and beautifully presented. Thank you!

6 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Simply the best!

Simply the best!
I am a returning customer for good reason:
Not only are the products fabulous, but also everything else involved in this transaction.
Friendly and helpful customer service, lightning fast shipping to the other side of the world and absolutely no hassle if you need to return.

10 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Impressed!!

I bought the Cole distressed High Sneakers. Delivery was fast. Shoes look great. Break in took a day . When, like me, in doubt, use their size table. It is very helpfull. Normally i would order a (EU) 44 but the table "said" 43 which fit perfect. Customer service is really great. I had a problem with one of the shoes and they solved it right away. The shoes are sturdy but feel smooth at the same time. The leather is high quality. Comfort is very good. No problem walking all day in it and the grip is way better than many special walking boots i have. Oh and they look really cool! Buy with confidence!

2 maja 2024
Opinia niezależna

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