UNTAMED STREET Recenzje 

345
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I just received my third pair of Untamed, and as usual it was perfectly packaged, the fit matched the previous two pair, the quality and uniqueness was evident immediately and an extra pair of laces w... Zobacz więcej

Oceniono na 5 z 5

Very high quality shoes and boots, and the customer service is outstanding. After 3 years, a zip in a boot broke, and Untamed Street offered to fix it at a very reasonable cost. The boots came back wi... Zobacz więcej

Oceniono na 5 z 5

In love. So glad I splashed out & got a pair of the terra-brown Berkeleys. I know these will last forever. They are crafted beautifully. First wear was on a 10 hour shift & they were very comfortable... Zobacz więcej

Oceniono na 5 z 5

Já vou no 2º par de botas desta marca e não poderia estar mais satisfeito, qualidade do produto é excelente e o atendimento ao cliente é de nível superior. Em caso de troca o processo é bastante simpl... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z butami

Informacje przekazane przez różne źródła zewnętrzne

Designed in London and artfully handcrafted in Italy with the finest calf-skin leathers and unravelled attention to detail | Untamed Street


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

345 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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4,7

Wszystkie recenzje

(345)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 56

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Curzon shoes

I was looking for a nice pair of semi-casual men’s “shoes” shoes , something kinda traditional and laid back at the same time , I just received a pair of curzon shoes from their “last pair” selection. Lovely details and stitching on uppers and traditional Blake stitch leather soles. Plenty of room in them also , recommend going down a 1/2 size. These are my third pair of shoes from untamed street and I just love the quality of their shoes and excellent service.

I might also add that they’ve conveniently sorted out all the export duty stuff into the EU so no surprise extra charges, what you pay on their site is what you pay in full .

26 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Beautiful boots

Beautiful boots! Thanks to Lucy (via FB messenger) for helping to provide details regarding proper sizing and with ordering. I had gone back and forth for several months before finally deciding to make the purchase, and am glad I finally did. I look forward to many years of enjoyment.
Thank you!

18 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

Very disappointing online shopping experience

This has been my most disappointing online shopping experience ever.

I first bought the brown ashton boots, there was a small damage to one of the boots, for which I received a discount to compensate.

Because I liked the model so much, I also ordered the black leather version. Of these, one shoe was badly damaged, with a piece of broken leather just at the point where the shoe continually creases. It was suggested to have a new pair made of less aged leather. Ok for me, but because it took a very long time for this to be sent, I contacted them again after waiting six weeks. I was promised that the shoes would be sent immediately. Fourteen days later, it still hadn't been delivered. When asked, it was said that those shoes specially made for me had been lost at DHL. They sent me another pair. I was very surprised when I saw that there were two large scratches on one of those shoes.
I eventually got my money back. The store is apparently unable to deliver an undamaged pair and to my surprise they are at peace with that.

All I wanted was a pair of shoes as displayed on their website. It seems that there is something wrong with their selection criteria. After receiving three pair of damaged shoes, I think they deliberately send damaged goods, negotiate with the customer, and that way still make money on goods that should never be sold by a seller with the right high quality standards you'd expect from a company that sells 400 euro shoes.

Additional comment: in their response they emphasize the stonewashing proces and they suggest I have a problem with that. I don´t. I have a problem with scratches, or with parts made of inferior leather. In every pair I received there was one perfect shoe, showing what is possible, but they never managed to send me two shoes of the same standard. Amen.

11 kwietnia 2023
Opinia niezależna
Logo UNTAMED STREET

Odpowiedź od UNTAMED STREET

Dear Timmy,

We are genuinely disheartened for your one-star review, as we always strive to ensure a positive experience for every customer. Please allow us to elaborate on the issues you encountered and shed light on our commitment to customer satisfaction.

Our artisans meticulously handcraft authentic boots using the highest quality calf and buffalo natural crust leathers, which are vegetal-tanned without chemicals, hand-dyed and then distressed/washed with real stones and water to give them a rugged look. There are very few brands in the market that offer our level of quality and authenticity. Our typical customers appreciate and value the unique qualities of handmade shoes with a distressed feel. We do acknowledge that some customers, such as yourself, may be initially attracted by our distinct designs but may in truth prefer the polished feel of industrially manufactured products, made of leathers chemically coated to give each pair a consistent look. It's not totally unusual for first-time buyers to purchase from us but then realise this is not the right product for them, which is why we offer free express shipping, all import taxes/duties paid and free express returns and no questions asked.

Regarding your initial dissatisfaction, we acknowledged your concerns and agreed to create a brand new pair for you with a lighter level of aging, tailored to your specifications. We did flag this would have taken a few weeks to complete. Unfortunately, this specially produced pair was lost during transit by DHL, causing an unfortunate delay. However, we promptly reshipped another pair. We genuinely wanted to make this work for you, so instead of just refunding your initial return, we shipped you two more pairs custom made to your specifications. Regrettably, despite our efforts, you still found the level of aging to be excessive, and you opted to return for free the order for a full refund.

Kind regards,

Gemma
Customer Care
care@untamedstreet.com

Oceniono na 5 z 5

Such a wonderful experience

Such a wonderful experience! These boots are absolutely gorgeous, extremely comfortable and well-made down to every last detail. Shipping to Sweden was fast and Customer service friendly!

3 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Bought the ASTON EDGE urban-black…

Bought the ASTON EDGE urban-black laceless ankle boots for my husband as a gift.

The shoes are beautiful quality and well designed, delivery was really quick.

Customer service is excellent. I had a query about the 10% first order discount and this was dealt with by Lucy straight away.

15 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Things of beauty.

The boots I bought are a thing of beauty .I picture a lovely Italian village where the Artisan Boot maker lives on a hill overlooking the village and when he completes a pair he brings them down to the village square where the church bell is rung in celebration of his work.

24 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Shoes are an A+, Customer Service is an A++++++

I bought several items and all of them are wonderfully crafted and designed.

The reason for this new review is that, upon receiving my last pair, they had a little damage, and I realized after wearing them for the first time.

The customer service replied within minutes, and provided me with different solutions.

They're not only one of the best shoe brands out there, but their customer support is the best out of any company I've been a client of. Kudos.

14 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Superb Service

Superb Service

Bought a pair of £350 boots from them. On a walk home, I managed to slightly scuff the top of one of them.

I contacted their customer service asking what would be the best product to buy to repair them…their response? Please send them back to us and we will fix them totally free of charge!

Find me another shoe manufacturer that will do that.

Best of the best customer service and the shoes are pretty good too! Thanks, Gemma!

5 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Best Shoe Dealers I ever Met

My only concern was their ‘legitness’ and it turns out they are indeed more than legit. Their products are out of this world: best quality of shoes and best quality of customer services u will ever come across. I purchased my shoes online from UAE in Sharjah Emirates on May 24, 2023 and by morning of May 26, 2023, DHL had the item delivered to me just as I ordered it. When you have the shoe in front of you, that’s when you begin to experience the fullest glory of their quality products. They are the ‘bestest’ shoe dealers.

26 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Supurb High End Quality Boots ust ordered a pair of Aston Edge…

Just ordered a pair of Aston Edge yesterday and arrived this morning 7.45am, they look and feel fantastic, you can tell alot about people by the footwear, these look the part, and I'd buy these everything over your designer high street fashion factory made rubbish, they will last as well, only thing I'd say is the size chart I don't think is 100% accurate as I'm a 43 but the size chart says maybe 42 size 8....luckily I stayed with the 43, It maybe I have a high instep so need larger.
Anyway if you like them buy them, 100% worth it.

12 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Great shoes and service to match

The service from the outset was 1st class. I had questions and fortunately Marco had the knowledge and patience! The York Welted shoes that I’ve bought are beautiful, comfortable and stylish. Love them.

14 kwietnia 2023
Opinia niezależna

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