Unity Insurance Services Recenzje 

607
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Used four times for short-term minibus cover. Natalie always very helpful and quick to respond, and has suggested the most cost effective options. I don't bother to look elsewhere.

Reakcja na opinię

Oceniono na 5 z 5

Kylie was really proactive when specifying the cover we needed at renewal, so much better than just a form or invoice to renew. A time to talk properly about changes was suggested and was arranged for... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Chelsea at Unity did a great job in navigating us through a hike in insurance due to correcting property valuation. Unity understand the wider needs of Scout groups and Chelsea was able to reduce the... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Have used Unity “ for ever” for scout group contents insurance but never yet had to claim. Contacted 1 month before renewal by agent and all went smoothly. Haven’t compared cover with alternative pro... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja ubezpieczeniowa
  2. Pośrednik ubezpieczeniowy

Napisane przez firmę

Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

607 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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4,7

Wszystkie recenzje

(607)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 144

Napisz recenzję
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Oceniono na 5 z 5

Quick & easy to renew insurance

Quick & easy to renew insurance, dealt directly with a member of the team, no long telephone queue, competitive price.

20 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Appreciate your feedback, glad that we could provide the level of customer service you required and cover could be arranged at a good price for you.

Oceniono na 5 z 5

We needed a quote at short notice and…

We needed a quote at short notice and there was a very quick turnaround

3 kwietnia 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you Claire, glad that we could provide assistance so quickly for you, really appreciate your comments

Oceniono na 5 z 5

Good

Good, professional and efficient service. Have used Unity for many years.

25 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

You are very kind, Linda, thank you! Glad to see that your Group continue to use Unity for your insurance needs and that we provide a great level of customer service.

Oceniono na 5 z 5

Happy Scout Group

They recently got in touch and apologised for not doing so sooner. We discussed our requirements and the policy was in place that afternoon. Been using them for some years now and very happy with the service.

27 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you very much, David, glad that we could turn all around so quickly and that you remain happy with Unity and the services we provide. A happy Broker also!

Oceniono na 5 z 5

Kirsten at unity took a complex query…

Kirsten at unity took a complex query and set of requirements and was able to build a straightforward cost effective policy that worked for our charity!!

2 kwietnia 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Fantastic news, John. A great level of customer service from Kirsten and I will share your kind comments with her and the Unity team

Oceniono na 2 z 5

Many issues

We experienced a multitude of issues with Unity, staff leaving and not handing us over, our building valuation coming back and us not being told for 3 months despite us being “severely underinsured” and being chased for renewals we have already agreed on multiple occasions. The only justifications for 2 stars was one particular staff member who went above and beyond to sort the mess out for us and the fact that Unity provide a unique level of cover for scout groups that can’t be found elsewhere.

2 kwietnia 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you for your feedback. We have logged your concern with the relevant team for further investigation. A member of our team will be in touch with you soon.

Oceniono na 5 z 5

New Unity Customer

We have a particularly challenging requirement and Bradley Scott made very sure that our new insurer both understood and covered that requirement. I have never been asked so many questions, but Unity saved our charity a very significant sum compared to our previous quote. Very pleased with the service and very happy to be helping Scouting at the same time.

31 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you kindly, Bill! Your kind words have been shared with Brad and the Unity team. We can certainly say that our questioning is thorough and allows us to obtain exactly the cover required for your charity at a competitive price as you have made testament to.

Oceniono na 3 z 5

It seemed almost as if we were a brand…

It seemed almost as if we were a brand new client rather than one of long standing because we were asked such questions as date and type of construction of the buildings which one could expect to be already on file. The first quote for renewal was 41% higher than the previous year which was offered to us without any explanation as to the reason. However we received a revised quote that we were able to accept. Lucy was extremely courteous and put up with my moaning admirably!

31 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you for your feedback, John, greatly appreciated. We will look to see if there is a way to make improvements in this respect. We want to ensure that you are provided with the correct level of cover at a competitive premium at the same time as ensuring that all the information we have is up to date.

Oceniono na 5 z 5

I wish we had found you many years…

I wish we had found you many years ago.The most straightforward process to renew our insurance .
Extremely good price class service.You set a standard others will struggle to follow.Thank

21 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you Clive, we are so pleased to have been able to help your Charity and greatly appreciate your really kind words, they mean a great deal to Unity

Oceniono na 5 z 5

What a professional and personable…

What a professional and personable team. Such a delight to deal with and great value too as every penny counts in our charity organisation. Natalie was super and so efficient. Thank you

31 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you, Mrs B! I will share your kind words with Natalie and the Unity team

Oceniono na 5 z 5

Extremely efficient and professional…

Extremely efficient and professional support from Bradley. We were very happy to receive the quote which was better than the previous supplier and does what we need.
As a small charity we were delighted to find someone who looked at what we needed rather that assuming we needed much more. Thank you

17 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

So glad to hear you received such an excellent level of service, Pat. The right level of cover at a good price covering your charity's needs. Exactly as it should be!

Oceniono na 5 z 5

1st time user of Unity

1st time user of Unity. I asked quite a few questions and got the answers back quickly. Some answers were good new and other were not - but it gave me a clear picture of what I needed for the Scout group. ran it past the trustees and sorted!! easy to do and happy to use again!!!

6 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you Mr Dexter, glad that you have a great experience in your first time dealing with Unity. We are here as and when you need us for future queries.

Oceniono na 5 z 5

So Efficient and friendly

New to the role and it's been a real pleasure dealing with such a professional and positive team to help ensure we have the right cover. Would definitely recommend.

21 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you for your kind feedback. Excellent level of customer service provided to you and glad that we could help guide you through the process. Look forward to helping you further in the future.

Oceniono na 5 z 5

good communications and really helpful

good communications and really helpful. our insurance was about to expire but they called us and renewed despite not being paid straight away. great service

14 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you Paul, really pleased that we could assist you and ensure the continuation of coverage without issue. Appreciate your kind feedback.

Oceniono na 5 z 5

Due to our own admin error I was late…

Due to our own admin error I was late in renewing. Super helpful account manager arranged extension of policy so we were not without cover and after a lengthy phone call we renewed and the quote was nearly £1000 cheaper than last year's premium for our campsite building and contents. That's something that doesn't happen these days.

10 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Good Morning Paul and thank you for your comments. Certainly worthwhile having the phone call with your Account Manager and a fantastic result. Less money for the Insurer and more money for the Group, always a plus!

Oceniono na 3 z 5

Good for ease, but some issues

Again renewed with Unity due to time restraints. Transpired I was given wrong information 2 years prior and we were not covered for something I was told we were. Told they would have honoured a payout but only have their word for this. Therefore, premium increased massively this year to cover what we thought was previously covered. On top of yet another annual increase for a Group that hasn't claimed in decades. Not sure Unity admin fee is that justifiable based on this. They also claimed we agreed to renew which wasn't the case as I had raised questions on the renewal and pending answers. Only saving grace is money goes back into Scouts, but likely will shop around more next year.

14 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you for your feedback, Liam. We have logged your concern with the relevant team for further investigation. I have sent a request for further details from yourself so that we can progress then a member of our team will be able to review and contact you further.

Oceniono na 3 z 5

Okay

Good customer service, easy to renew and prices fair. However very disappointed the boundary wall of our scout grounds, as well as two gates onto the property, are not covered by the buildings policy.

3 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you for your feedback Mark, this will be shared and reviewed further.

Oceniono na 4 z 5

Efficient service

Have used Unity “ for ever” for scout group contents insurance but never yet had to claim. Contacted 1 month before renewal by agent and all went smoothly. Haven’t compared cover with alternative providers Just hope they give value for money. Cover usefully includes damage at camp and monetary loss. Never seen agents arrangement fee within a quote from other operators.

12 marca 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you for your kind feedback following another renewal with Unity, we truly appreciate your custom

Oceniono na 5 z 5

As a County

As a County, we have used Unity Insurance Services for many years. We have always found the staff professional, pleasant & helpful. The policies and prices are competitive.

27 lutego 2025
Opinia niezależna
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Odpowiedź od Unity Insurance Services

Thank you, we really appreciate your kind feedback and glad that we continue to provide a great level of customer service and a great relationship with a loyal customer.

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