Had previously purchased from them several years ago. Turkish toilets still going strong. Purchased new one from them but Plumber was not sure in fitting and didn't want to.push them. So had to return... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My experience with Ultra Bathroom has been great. We ordered one of their rimless Turkish toilets with a thermostatic valve to provide warm water from the nozzle on cold days in winter. The item a... Zobacz więcej
Absolutely loved my integrated bidet toilet. You can manage the flow the way you want to, easy to install and have experienced zero problems so far. Had a few questions when I ordered it as I was used... Zobacz więcej
Company's great, really helpful customer service. Quick and reliable delivery. A bit on the expensive side but it is for a niche market and is expected :) Really high end quality, Turkish ceramic... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Ultra Bathroom is a growing independent bathroom supplier based in London with over a decade of experience. We understand how important it is for customers to feel confident when purchasing a product, especially when they cannot physically see, touch, or feel it. We understand our customers' needs and place a premium on quality and affordability. As a result, we provide high-quality products at the most reasonable prices.
Dane kontaktowe
Unit 3A Thames Road, E16 2EZ, London, Zjednoczone Królestwo
- 02034881722
- sales@ultrabathroom.com
- ultrabathroom.com
4,6
Doskonała
29 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing
Definitely, I'd recommend them. Ordering was straightforward, the delivery arrived the next day, and their prices were the most competitive online.
7 czerwca 2023
Opinia niezależna
Excellent service from Ultra bathrooms…
Excellent service from Ultra bathrooms and ilker in particular on a couple of occasions. I recommend this company.
1 czerwca 2023
Opinia niezależna
I bought a combined bidet toilet and regretted getting it from this company.
I bought a combined bidet toilet and when our plumber was installing it he found that the cistern was too small for the supplied fill valve and it did not work. We had to spend an extra £30 to get a slimmer one. Next we discovered the soft close seat was not a soft close lid.
Next, we found that the water nozzle was not adjustable and water pours out between the seat and tha pan.
I have emailed and rang Ultrabathroom. I spoke to someone yesterday who said he would get in touch with the supplier about the fill valve. Nothing about the other 2 problems which are major problems for us when this is the only toilet we have. We would expect our new £500 toilet to be better than the 60 year old one it replaced, not worse. Customer service is appalling.
8 czerwca 2023
Opinia niezależna
Odpowiedź od Ultra Bathroom Ltd.
Dear Janet,
We appreciate you taking the time to leave a review regarding your recent purchase of a bidet toilet. We are sorry to hear that it did not meet your expectations, and we want to take the opportunity to respond to your comments.
Firstly, we would like to clarify that full instructions were provided upon your request, and the manufacturer's instructions were enclosed in the box. We also provided you with an official installation video to assist with the installation process.
Regarding the fill valve, we have been selling the same flush for over a decade, without any major issues. However, we understand that your plumber needed to adjust it as instructed, and we are glad to hear that you were able to purchase a suitable one.
Regarding the seat, we apologise for any inconvenience caused by the lid not being soft closing. As mentioned in our response to your email, both hinges were not fully inserted, and this caused the lid to not close softly. If the plumber installed it in accordance with our instructions, this issue could have been avoided. All plumber needs to do is make sure both hinges are fully inserted before securing the seat into it’s final position.
Lastly, the bidet nozzle is adjustable, and we explained this in our email response. If the nozzle is not in the correct position, it has a ball inside which can be adjusted to suit your needs.
In conclusion, we would like to apologise once again for any inconvenience caused and thank you for bringing these issues to our attention. Please feel free to contact us if you have any further concerns.
Best regards,
Great service and amazing customer care
25 maja 2023
Opinia niezależna
Really helpful
We needed a replacement loo seat. There didn't seem to be any online, but they managed to source me one anyway. Delivery was swift, and the comms were excellent.
Thoroughly recommend!
6 marca 2023
Opinia niezależna
Best integrated bidet toilet!
Absolutely loved my integrated bidet toilet. You can manage the flow the way you want to, easy to install and have experienced zero problems so far. Had a few questions when I ordered it as I was used to the Asian/Arabic type which is basically a whole plumbing job, but customer service at Ultra bathroom was super helpful and were able to answer all my concerns. Would definitely recommend.
18 lutego 2023
Opinia niezależna
Good customer service
Good customer service, great quality products!
Definitely recommend!
26 stycznia 2023
Opinia niezależna
My experience with Ultra Bathroom has…
My experience with Ultra Bathroom has been great. We ordered one of their rimless Turkish toilets with a thermostatic valve to provide warm water from the nozzle on cold days in winter.
The item arrived a few days after we placed an order. It was relatively easy to install. We watched their youtube video of how to install it, and the plumber did an amazing job.
1 grudnia 2022
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.