Ultimate Outdoors - Northampton Recenzje 

1456
Wynik TrustScore: 5 na 5

4,9

21 Fairground Way, Riverside Business Park, NN3 9HU Northampton, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I went in to return my Merrells that were taking in water under warranty. Kim was a great help and made getting the shoes refunded a quick and easy process. It gives you trust buying from this store... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lewis was amazing helping me make a decision on the right kitchen unit and camping stove for our weekend trips in the campervan. He made units up to check dimensions and answered numerous questions re... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

I went over to this store this morning for a good pair of walking boots. I was surprised and disappointed to find that the lovely shop I had visited 2 weeks was now an Outlet store. Although the staf... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Saw a offer on line went into the store could not see it asked asked young assistant she said the offer was still on asked which one of the chairs I wanted then took them to the tills very helpful.

Reakcja na opinię


Informacje dotyczące firmy

  1. Hobby i rzemiosło

O Ultimate Outdoors - Northampton

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Dane kontaktowe

  • 21 Fairground Way, Riverside Business Park, NN3 9HU, Northampton, Zjednoczone Królestwo

  • 01604 214842

4,9

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(1456)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 47

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Buying was made easy by Ryan.s as he…

Buying was made easy by Ryan.s as he was able to tell me what I needed for my camping trip

29 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Great staff

Kim was very easy to talk to and made sure I got the best deal available for the walking shoes that I purchased.

2 maja 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Brilliant customer service from Leah P…

Brilliant customer service from Leah P today when I was looking at toddler carriers. Went the extra mile and also helped me to the car with everything.

Great range and good prices too.

Thanks so much Leah!

4 maja 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Bought a camping stove

Bought a camping stove, Ryan A was very helpful trying to find out all the information we needed, looking on different websites etc. He then price matched the online price for us which was cheaper.

4 maja 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Excellent customer service today from…

Excellent customer service today from Kaliah as we bought some kit for my daughter’s DofE

3 maja 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

The staff were phenomenal

The staff were phenomenal. Libby went out her way to give us the best customer experience and was so helpful. Thank you, would definitely shop here again

3 maja 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Pleasant shopping experience

We needed to get some new equipment for an ever growing child, firstly some new walking boots. We were approached by an assistant, Christine, who had heard us mention DofE and wanted to point out the discounted boots for DofE members. They then helped us get the right size boots and showed us how to lace them correctly. They then spent a significant amount of time with us around the shop helping us get all the other items we needed. At no point were we pushed into expensive items or felt pressurised into a sale. Highlight was them bringing me my phone and car keys I'd casually left when trying on the boots!
All in all they made the whole shopping experience so much easier!
Thank you Christine!

30 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Great customer care by Amy

Great attention to customer care by Amy. She helped me choose the right rucksack and waterproofs for the journey I'm departing on soon.
She listened well to where I was going, the climate, what I was doing, before gently guiding me to what else might be useful.
Right at the last, securing me a discount by sourcing a price differential from the website!
Overall I'm very happy with my experience at Ultimate Outdoors. Glad I went to the shop and not online!

24 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Amazing service

Amazing service and advice (and patience!) when purchasing my new walking shoes. Dan was so helpful.

26 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Exceptional Service and Support from Libby

I’m so grateful for Libby’s help today she truly made my shopping experience easy, stress free, and even enjoyable. I honestly had no clue what I would need for my daughter’s DofE experience before she came over to help me. Libby immediately understood what I was looking for, explained everything clearly, and made sure I had all the essentials. She was attentive without being pushy, offered honest and helpful suggestions, and her knowledge, patience, and positive attitude made a huge difference. It honestly felt more like shopping with a friend rather than just getting assistance at a store. Thanks to her support and understanding, what could have been a stressful and overwhelming task turned into a smooth and pleasant experience.

26 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

A great selection of rucksacks

A great selection of rucksacks. We were particularly looking at Osprey. Pleased to see a good choice well laid out. One staff member approached to see if we were ok and guided us re’ rain covers. Libby was also very helpful at the till point, finding us the best price and all with a friendly chat.

26 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Top notch friendly service from all…

Top notch friendly service from all staff, Barry knows his stuff about the outdoors!

25 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Came in needing DofE equipment for my…

Came in needing DofE equipment for my son and was helped by Ryan S who pointed out where everything was that we needed and even told me about discount if I showed his card. Thanks

21 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Professional, friendly service from Teri

Many thanks to Teri for her great advice (and patience with my endless questions!) when she helped me find suitable footwear…. Very professional, friendly and not pushy. Would definitely shop there again. Thank you!

19 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

I went to the Northampton store looking for 2 pairs of boots - I only got one pair but a whole load of excellent customer service.

I went to the Northampton store looking for 2 pairs of walking boots. I found one but couldn't find the other.
Christine came along and asked if I was Ok and when I told her what I was looking for she explained that the 2nd pair was online only, but that if I ordered them and they needed to be returned, I could bring them instore. She price matched the boots I bought instore to the online price and applied a further 15% discount. Christine was so friendly and helpful that it was a genuinely pleasant shopping experience (I don't normally enjoy shopping for walking boots!)

22 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Super welcoming store

Super welcoming store, with plenty of choice for the outdoorsy kinda person. Good discounts on items for the bargain hunter too. Thank you to Amy & Julie for your help and advice.

22 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Was helped and served by Julie…

Was helped and served by Julie yesterday. Julie was really personable and so helpful, even after having just helped deal with shoplifters in the store. Store was great, with lots of products and they honoured blue light discount at the same rate as online. Highly recommend

19 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

I have always liked Rab gear

I have always liked Rab gear, Ultimate Outdoors were competitively priced, even putting my Rab Capacitor Hoody on hold as most places had sold out of Large, I called in a couple of days later & it didn’t disappoint ! All the staff were super helpful with a big thanks to Lewis also ! Rich

13 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Great customer service from Dan

Great customer service from Dan

12 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Ultimate Outdoors Customer Care Team

Oceniono na 5 z 5

Came in this evening to buy some peak…

Came in this evening to buy some peak chairs and Kim and Julie were extremely helpful with making my purchase

17 kwietnia 2025
Opinia niezależna
Logo Ultimate Outdoors - Northampton

Odpowiedź od Ultimate Outdoors - Northampton

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Ultimate Outdoors Customer Care Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej