Ultimate Dumpsters Recenzje 

BUYER BEWARE! We were told multiple times in multiple phone conversations that the rental period was fourteen days. In the contract, in small, light green font, the rental period states 7 days. After signing the contract, we called AGAIN to confirm the rental period and were AGAIN told it is for fourteen days. We call at the end of the rental period and are told we have been charged an additional $270 for "extra days". Even after listening to the audio recordings, Ultimate Dumpster has refused to go with what the customer service rep. told us both BEFORE AND AFTER the contract was signed. BEWARE of this company!!!

Beware: extremely high cost, unprofessional and rude. They are a broker and charge exorbitant prices compared to local competitors. They charge more for a 10yard dumpster than even Waste Management charges for a 20yard dumpster. And WM lets you keep it for 14 days compared to 5! I wish I had realized this sooner. My ordeal began when they were late for delivery. I called to inquire (wasn't even mad at this point) and was blatantly told it was my fault because I didn't sign the invoice sent by email. I explained that I did not receive an email with an invoice (another argument) and they realized they had the wrong email. No apology. By this point I was so stressed and upset that I just quickly signed it. Yes, I should have read it more thoroughly. When I called to check on the delivery time, I realized it was the wrong size dumpster. I was told I have 2 choices, either pay more for a 20 yd, which was an outrageous price, or cancel for a full refund. I was told, not once, but twice, that I would get 100% back. After 4 days I finally received the return email invoice and discovered they had kept a $250 fee. After another 2 days of trying to get hold of a manager, I finally reached one that answered the phone like it was her personal cellphone. I couldn't believe the way she spoke to me. She told me "You can read." In reference to the invoice. She made a comment about "your silly little notebook " because I had mentioned the charged price did not match the quote I had written down. Half way through the conversation I stopped to ask her if she actually was a manager because managers shouldn't talk to their customers this way. She proceeded to yell at me "that you are not my boss, you don't pay me." Really?!?! She then went on to say "you guys" referring to me and customers in general. I asked "who is 'you guys'? I am one person. " She replied she was referring to all the ridiculous customers that call and complain trying to get money back. Ok well, if your customers are so ridiculous, then I guess you don't need us. Good luck staying in business. I tried to say that it really upsets me how the company charges so much and treats their customers this way, especially with what's going on in the world right now (pandemic). And she angrily replied "you want to talk about what's going on, let's do that." By this point I was so disgusted by her behavior and of the others at this company, I said I would be calling the Better Business Bureau. She replied, " fine, you do that, I will win. Go ahead and dispute your credit card too, i'll win that too. I was going to give you $100 back but not now." I completely wasted my time thinking the people at this company had any human decency. Take your business elsewhere.

I wouldn’t even give them a star but you have no choice. I’ve read other reviews people have wrote and mine sounds the same. Terrible,terrible service . No one knows what’s going on there. You talk to one person after the other and still no dumpster after days of saying it’s going to be delivered. Your frustration level with them is threw the roof. When they finally do deliver it’s not what you ordered and you were supposed to have it for a week and now they say you have it for 3 days since they dropped it off on a Friday night and picking it up on Tues morning because someone else needs it for a week and paying the same amount I did. What the hell ! I told them to come get their dumpster and I was going to call another company that I could get great service and the product I wanted. And I did .I filed a complaint and told them I wanted a full refund ! This company no one should deal with !! And this the short version of the frustration I had with them !!

Canceled order with an hour and still got charged $250. Oh but I signed the terms.....

Worked to get a dumpster delivery for 2 days. Finally cancelled. Worse customer service experience I have ever had. AVOID THEM.

really bad service, had to get these guys in a crunch. worst service and one of the highest priced dumpster company out there. stay away as from these people. save you self tons of frustration and some money too.

I had a really great experience with them! The customer service is way better than most. I definitely plan to use again in the future.

Renardo

This company is a joke! They don't deliver on time, their customer service is the worst, completely rude. They act like customer satisfaction is nothing to them. They over charge after the dumpster is picked up two days after called in for pick up. I would not recommend doing business with this company, find someone else.

The worst customer service I have ever experienced. I highly recommend NEVER using them. I have called and emailed numerous times for a pick up. The company has my CC on file and refuses to charge my account and 15 days later the dumpster remains here collecting “fees”.

Massively over charges for service. then hits you with additional fees. Use your local disposal service and save a bunch of money.

I had a great experience with them. I thought they were really easy to order with, all I had to do was call and tell them what I was throwing away and how long I'd need it. The cost was what I was expecting not anymore expensive than the usual. This wasn't my first time renting a dumpster so I had a good idea what to expect, however the last company I went with wasn't as updated as they were. I liked that they offered online ETA's and I was able to text in for my removal and questions about the rental period. Super easy to deal with I recommend.

My experience with Ultimate Dumpsters was 1st class all the way!!
We ordered our dumpster on a Friday afternoon and they delivered it the following Tues. morning, as requested. The delivery driver placed the dumpster exactly where we needed it. We filled it in one day, called Ultimate Dumpster, they brought another one the next day and hauled off the full one. There were no problems with them.
What impressed me the most, is that every communication with Ultimate Dumpster, was immediately followed up with a text or email.
We are in the South, and Ultimate Dumpster displayed true Southern hospitality!!
I have and will continue to recommend Ultimate Dumpster!

It is scam stay away from these crooks all they want is your credit card
They will do unauthorized charges
Rent dumpster from your local company

I lost a 1 1/2 days worth of labor last week waiting for the dumpster to be swapped. It was delayed at first because the e-document wasn't signed correctly, fine, I get that. However, it took an additional 36 hours to receive the dumpster....... after I was assured by the rep on the phone that it was being dispatched that day (Thursday). During that 36 hours I called 3 different times to try and figure out where they were with the dumpster...each time being assured they were on the way. Additionally, each of those 3 times I called (and every call before then) I asked them to make sure and call my guy who was on-site before dropping it off because we could only have it in a specific location on the job site per our contract. They didn't end up dropping it until Friday evening....didn't call...annnndd surprise, they put it in the wrong spot! So I had to fork out more money for labor over the weekend to move the dumpster ourselves so we wouldn't get fined. I called to complain this morning and was met with "Sorry, can't do anything about it." from your customer service manager "Ara". She did not help me at all, and placed the blame all on us. We are liquidators, that are in and out of this area, and all over the country. I will NEVER be using this company again. Your customer service really needs an overhaul. Beyond disappointed, and judging by 95% of your reviews online, most of your customers end up feeling this way.

They just want your credit card info you might not ever get a Dumpster after they get your credit card info and put the charge on it
I'll up-date if they ever provide a dumpster