I had a great experience with the support team at Ultahost, especially with Bruce Taylor. He responded quickly, understood my issue immediately, and helped me fix problems related to backups and s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Multiple servers and I've had a great overall experience. They have been reliable for me in CH. I would avoid the starter tier for VPS hosting as it's just not powerful enough and the port speeds are... Zobacz więcej
Reakcja na opinię
Alexis Gardner went far and above to solve my issues. Ultahost always has great support and almost every time fix the issues quickly. Great Hosting, excellent pricing and great support. Would... Zobacz więcej
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Unfortunately, my experience with Ultahost was not good at all. The VPS I purchased was completely inaccessible from Iran, and even after providing full network tests, the support team stated that t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The goal of the company is to provide effective Web Hosting in affordable price, which allows our customers to place and maintain their projects on the World Wide Web.
Dane kontaktowe
651 N Broad St, Suite 206, 19709, Middletown, Stany Zjednoczone
- ultahost.com
3,7
Średnia
869 recenzji
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Hidden Negative Reviews & Possible Fake Feedback – Beware of Ultahost
After carefully reviewing the two official Ultahost profiles on Trustpilot (domains ultahost.com and ultahost.io), it is evident that the company has deliberately split customer feedback between the two domains. The main profile (ultahost.com) has 771 reviews, while the secondary profile (ultahost.io)—a domain that is essentially inactive—has 485 reviews.
Combined statistics from both profiles:
⭐⭐⭐⭐⭐ (5 stars): 846 reviews (67.3%)
⭐⭐⭐⭐ (4 stars): 61 reviews (4.9%)
⭐⭐⭐ (3 stars): 27 reviews (2.1%)
⭐⭐ (2 stars): 24 reviews (1.9%)
⭐ (1 star): 298 reviews (23.7%)
Using the performance benchmark of 3 stars or below as “poor performance”, the company has a total dissatisfaction rate of 27.7%. A significant portion of these negative reviews is concentrated in the secondary (.io) profile, which is less visible to new customers.
This pattern not only raises concerns about artificially managing the brand’s public image, but—given the stark difference between the two profiles—also suggests the possibility of fake or manipulated positive reviews in the main profile. Customers should review both profiles before making any purchasing decisions to get a more accurate picture of the company’s service quality.
In my opinion, these practices show that they are thieves and liars.
17 września 2025
Odpowiedź od Ultahost
Dear Arash,
Thanks for the detailed review and this shows your keen interest in our company and we will be happy to offer you our best hosting services.
Please note hundreds of thousands of companies manage their business with more than one domains and websites, its neither illegal nor wrong. We offer different services and manage them separately for ease of our customers.
Also please note Trustpilot has its own system to verify reviews and delete if there is any fake review. Both our profiles has less than 1000 reviews and if we are managing artificially then the number must be very high along with rating.
Once again thanks for taking time for this detailed analysis and your stats prove that reviews are genuine, and all 5 star reviews are from our valued customers those are extremely satisfied with our services and we are committed to provide best hosting experience.
Best Regards,
good job Edie Mallin
15 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hello Marko
We appreciate your 5 stars and thank you for trusting us. We will let Eddie know of your appreciation.
If you have any questions or need further information, please do not hesitate to contact us.
Kind Regards
Ultahost Support Team
Good service
15 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Dear MohammadSadegh
We appreciate your feedback. The team is always happy to assist you with your requests
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
Impossible to cancel your subscription
The Ultahost.com company makes it almost impossible to cancel your subscription. I rented a server for the game Enshrouded. When I no longer played the game I tried to cancel my subscription. I went through numerous hours without success. I was assured by them my account was cancelled only to be rebilled again and again.
Update: May I suggest that instead of an apology that you address the issue and institute and easy and straight forward way to cancel a subscription. Thank you.
14 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hello Don
We sincerely apologize for this issue. Cancellation of a subscription is very easy and straight forward by clicking only one button in Client Area. After a subscription is cancelled, the billing automatically stops, we recommend you check your payment method as it appears the recurring payment has not been turned off by you.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
10/10 Service
Good Support, Good Prices, Friendly Human Beings.
10/10 would recommend
15 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hi Labcore
We sincerely appreciate your feedback. Our support is top-notch, our prices are budget friendly and we expect you stay with us.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
I encountered an error on my website
I encountered an error on my website, and Eric Smith helped fix it quickly. He was professional, efficient, and made the whole process stress-free. I truly appreciate his fast response and expertise—highly recommended!
16 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hello David
Your review is much appreciated, Your issues being fixed quickly and seamlessly is one of the hallmarks of our services.
Feel free to contact us if you need any further information or assistance.
Best Regards,
Ultahost Support
I asked if I could install n8n for…
I asked if I could install n8n for personal use on my current server package, and Samuel Hall & Dextor Jason recommended that I get a new package starting small and scaling up only when needed. The setup took just a few hours and turned out to be more affordable compared to other n8n hosting offers. They were really hands-on and professional, which made the whole process smooth and stress-free.
15 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hello Raleigh
Thank you for your excellent feedback on our customer support. We are glad the n8n installation was successful on your package and our prices are budget friendly.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Sales Team
Odpowiedź od Ultahost
Dear Hasan
Thank you for your review, Fast and excellent customer service is a backbone of our service.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Sales Team
Thanks to (Rufus Rogers) my server is…
Thanks to (Rufus Rogers) my server is back up. Will be back for support if needed
14 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Dear Customer
Thank you for your feedback, We are glad your server is back up. Excellent customer service is a backbone of our service.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Sales Team
Great hosting company for games
Great hosting company for games. Five stars. Tech support, such as Rufus Rogers specifically, are always there to help, even on a Saturday night at 930.
13 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hello Chris
Thank you for the five stars and excellent review. We are available 24/7 to assist all client on all service related issues.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Sales Team
I really love this service
I really love this service - fast amd proffesional
12 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hi Nede
Thank you for your kind words, we take excellent customer support and fast support as a backbone of our company.
Kindly reach out if you need further support.
Regards
Ultahost Support
Great hosting support
Recently decided to migrate my websites to UltaHost. Among 7 websites, one is a very critical customized site and faces errors while migrating. I highly appreciate Nevin Davis and the entire UltaHost team support, time, and hard work in resolving all issues and making my sites live. Now all websites are running perfectly.
12 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hello Mamunur
Thank you for your review, I am glad to learn Nevin provided great support and solved the migration issues. We appreciate your patronage.
Should you have any questions, feel free to reach out.
Warm regards,
Ultahost Support Team
Been using it for months for my two…
Been using it for months for my two sites and the support has always been super fast. Not just live chat which is always online 24/7 but the ticket support is super fast as well. And the follow ups for problem resolutions are worth every penny. My recommendation is 10/10 go for ultahost.
12 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hello Customer
Thank you for your awesome review and recommendation, We are available 24/7 to provide fast and efficient support on all issues.
Should you have any questions, feel free to reach out.
Warm regards,
Ultahost Support Team
perfect and awesome support
perfect and awesome support, thank y'all. and speciall thanks to gary clarke thank you so much guys.
11 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hello Rolia
Thank you for your review, We are please to have you as a valued client.
Should you have any questions, feel free to reach out.
Warm regards,
Ultahost Support Team
Great and Fast Support!
The support team at UltaHost, especially Nevin Davis, is fantastic. He resolved a file-related issue I had very quickly. I am extremely grateful for his help. Thank you!
11 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Dear Customer
Thank you for your review, We are glad your file-related issue was quickly resolved.
If you need further assistance, kindly reach out to us again.
Regards
Ultahost Support
I would like to thank Nevin Davis for…
I would like to thank Nevin Davis for quickly resolving my site's issue and working on my behalf.
11 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hello Lostie
We appreciate your great review and glad you site's issue are now resolved. If you need further assistance, kindly reach out to us.
Regards
Ultahost Team
Odpowiedź od Ultahost
Dear Customer
We thank you for trusting us and choosing our brand, we continue to provide excellent support on all services.
Regards
Ultahost Support
Fast and efficient support from UltaHost
I recently had an issue with my VPS and opened a support ticket with UltaHost. The response was very fast and efficient my problem was resolved much quicker than I expected.
Special thanks to Gary Clarke from the support team, who handled my case with professionalism and clear communication. It really gave me confidence in the service, knowing that help is available when needed.
Overall, I’m very satisfied with the support experience and the way UltaHost values its customers. Highly recommended!
8 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Dear Jacktizff
Thank you for trusting us, we are happy to serve you. Your kind words are a reassurance that our efforts in customer support are in the right track.
Reach out to us if you need further assistance
Regards
Ultahost Support
The support service is great
The support service is great, especially the support guy named Simon Madsen does a great job
8 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Dear Huy
Thank you for the kind review and appreciation. We will continue to review our customer support process and ensure customer satisfaction at all times.
Regards
Ultahost Support Team
I had an issue with my DNS/QUIC.cloud…
I had an issue with my DNS/QUIC.cloud CDN setup, and the support team at UltaHost helped me resolve it quickly. Special thanks to Anderson Coleman from the Level 3 Support Team — he was very professional, fast, and clear in solving my problem. Excellent support experience!
7 września 2025
Opinia niezależna
Odpowiedź od Ultahost
Hello Mohamed
Thank you for your nice review, We appreciate your patronage and are available24/7 to assist you on all technical issue relating to our service.
Kind Regards
Ultahost Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.