UK Windscreens Recenzje 

Odpowiedź od UK Windscreens

19 maj 2026

Good morning,

Thank you for your review.

When a VRM is entered on our website, this does not perform an automatic lookup. We use our feature questions to help identify the correct glass for a vehicle. The VRM is used for us to perform a glass lookup when a booking is made.

If a feature question is answered incorrectly, this can result in the wrong glass option being shown.

Unfortunately, we can't seem to find any reference to a booking under your name, nor for the amount you have referenced. We have sent a request for further information, so we can locate your booking and identify what happened. Please respond to this.

Thank you,
UKWindscreens Limited

Odpowiedź od UK Windscreens

14 mar 2026

Hello,

Thank you for your review.

You mention we are ignoring emails, but that is not the case. We replied to your email on Wednesday March 11th, offering a refund of almost 25% of the total cost. We have not received any response from yourself since then.

Leaving false reviews can cause serious harm to businesses, we urge you to either remove this review or at least edit it and remove the false accusations.

Thank you

Odpowiedź od UK Windscreens

30 sty 2026

Hello Mr Potter,

Thank you for taking the time to leave us a review. We would just like to clear up a few facts, so other users of TrustPilot can gain a clearer understanding of the issue at hand.

Firstly, no appointments were cancelled. We rescheduled your appointment twice, due to adverse weather. As we informed you, we are unable to carry out windscreen replacements in wet weather, as this risks the adhesive not curing properly. This is clearly stated in our terms, and all email communications at the time of booking. The final time we rescheduled was because our Bristol technician was involved in a serious road collision. We also explained this to you, which we were met with hostility and an obnoxious attitude towards our technician, who had to be admitted to hospital.

With regard to the payment being taken. We explained to you that bookings further than 5 days ahead of the time of booking have their payment taken at the 5 day mark; this is due to a time constraint on pending card payments. Due to the need to reschedule, this meant your appointment was more than 5 days from the time of booking.

We offered you a free cancellation, to which you accepted. We immediately made the refund, within seconds of receiving your confirmation. We didn’t withhold the money, nor refuse to refund it.

The emails we received from you were of a vulgar nature, full of obscenities and insults to both us and the technician.

We wish you all the best with your windscreen replacement elsewhere.

Kind regards,
UK Windscreens Ltd

Odpowiedź od UK Windscreens

22 sty 2026

Hello Paul,

Thank you for taking the time to leave us a review.

We're pleased to hear you had a great experience using our services. Communication is a big deal for us, we like to keep customers updated every step of the way.

We're glad we were able to get you back on the road in a timely manner.

All the best!

Odpowiedź od UK Windscreens

22 sty 2026

Hello Julie,

Thank you for taking the time to leave us a review. We're pleased to hear everything went as planned and the process was explained to you in detail. Communication is key for us!

All the best!

Odpowiedź od UK Windscreens

22 sty 2026

Hello Vicky,

Thank you for taking the time to leave us a review. Reviews are a big deal for us, no matter the rating. They allow other users to see the experience we provide.

We're pleased to hear everything went smoothly and you're now back on the road.

All the best!

Odpowiedź od UK Windscreens

17 sty 2026

Thank you, Holly, for taking the time to leave us a review. We strive to provide the best customer service we can, at an affordable price. We're pleased to hear you had no issues with placing the booking and we'll be sure to pass on your positive feedback to the technician who attended.

Best wishes,
Mike
UK Windscreens Ltd

Odpowiedź od UK Windscreens

17 sty 2026

Thank you, Richard, for taking the time to leave us a review. We're pleased to hear everything went smoothly and you were happy with the process.

Best wishes,
Mike
UK Windscreens Ltd

Odpowiedź od UK Windscreens

Zaktualizowano 22 gru 2025

Good evening,

Thank you for your recent feedback of your experience using our website. We are sorry to hear you're not happy with how your job was dealt with.

Due to the time of year, and the unprecedented level of demand we are currently facing, we are experiencing significant delays. Because of this, we have placed several warnings on our website to inform customers that there is no guarantee of a pre-christmas appointment. Further to this, we also have notices informing customers who are considering booking with us that the date selected is only provisional and not a guaranteed date. This is due to several reasons, such as technician availability and the availability of the glass. At no point did we guarantee that the date you selected was confirmed. In fact every section of our website, and subsequent emails, all clearly explain that the date selected is provisional and will be confirmed by the technician. We are sorry if you failed to acknowledge these notices, but we can not be held liable for a failure of understanding on your part.

When you selected the glass option on our website, you selected the wrong one for your vehicle. Because of this incorrect selection, there was a significant cost increase for the glass required for your vehicle. This is why we sent a shortfall request for the difference. It is imperative that you select the correct option for your vehicle, failure to select the correct glass based on the feature questions asked can result in an additional premium becoming due. We can't be held liable for customers incorrectly selecting glass options to keep costs down.

With regards to the cancellation fee, we do not charge cancellation fees for date change requests or shortfall requests. This is clearly detailed on our website and also in our Terms & conditions, which you agreed to at the time of booking.

Cancellations do indeed cost us financially. Unfortunately, staff wages have to be paid, as do the costs of performing glass lookups to verify the correct glass requirement for the vehicle. We perform this lookup as many customers select the cheapest option on our website, even though this is incompatible with their vehicle, such as in this case, where the wrong glass was selected.

In addition to the above, your vehicle required a 2-man team to carry out the replacement due to the size of the glass. At this time of year, a 2-man team is difficult to schedule due to it being so close to Christmas and the fact we already have appointments scheduled occupying our technicians.

We are sorry that you didn't have a good experience with our services. However, given the immense pressure we are under, we acted well within our terms & conditions and standard practice procedure.

We hope things go well with your booking with National Windscreens and we'd like to wish you a Merry Christmas.

Thank you.

** UPDATE **

After further investigation, we have found that the review you left is factually incorrect.

You mention that we said the job would be delayed to 7 days. However, the email clearly stated "Our technician will be in contact to discuss this, however it may mean an appointment w/c 29/12 due to time constraints at this time of year.". That does not mean we have postponed the appointment, it clearly states it MAY require an appointment w/c 29/12.

Further, you mention that you would be charged a cancellation fee. However, the email clearly states " If the new date is earlier than your current appointment and you decline it, your original appointment date will be kept. For other date changes, declining may require cancellation which could incur a fee as per our terms and conditions.". At no point does that say a fee will definitely be charged. It clearly states it "could incur a fee".

When you cancelled the job with us, no cancellation fee was charged - as we do not charge cancellation fee's for date change requests.

Reviews such as this can cause serious harm to a business!

Odpowiedź od UK Windscreens

17 sty 2026

Thank you, Maxine, for taking the time to leave a review. We're pleased to hear everything went smoothly. We're always here should you need us, but we hope you won't need to use us again!

Best wishes,
Mike
UK Windscreens Ltd