Sammy Bush made all the difference to our experience. She clarified all the queries that we had and even offered to help us do the booking. She is a great listener and her cheerful personality and pat... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... Zobacz więcej
Reakcja na opinię
The person I dealt with at this company was called Tommy,he was extremely helpful and guided me through every aspect of securing the rental unit and completing agreement etc. I cannot thank Tommy en... Zobacz więcej
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Genuinely impressed! Upon sign-up, minor glitches in that they sent me an 'Access Code' email which was blank (Evesham doesn't use access codes - it's all Blu2etooth), and the Directions map indic... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Dane kontaktowe
East Quay 3, TA6 4DB, Bridgwater, Zjednoczone Królestwo
- ukstoragecompany.co.uk
4,6
Doskonała
840 recenzji
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Very disappointed with lack of action to fix broken lift
So we have a storage locker in their building in Milner Street Warrington. We have furniture stored in there for a house move that was taking place, including a large settee which we can't take down the stairs, on Saturday 6th December 2025. On arriving at the facility, the lift which takes us to the second floor where our locker is was not working. There are no other lifts which take us to where our locker is located. We contacted the company and were told they would reset it and we would need to wait 20 minutes. We did that and it still didn't work. Phoned them again and they said they would send an engineer out. We didn't hear anything else so I went to the locker on Sunday morning and it still wasn't working. My wife phoned them and they said they hadn't managed to get an engineer out. We said we had family members who were due to move into their new house the day before, and if it wasn't fixed today they would not be able to move and would have to move in with relatives. They were unable to help or give us any time frame as to when it would be fixed. We rang yesterday, they said an engineer was there, and that was the last we heard. I went down at lunch time, an engineer was there but he was adamant he wasn't there for the lift. I went in and the lift was still broken. My wife has rung again and there is still no resolution to this. My stepdaughter, her partner, their 2 year old little girl and their dog have now been with relatives for 4 days and still no indiocation when the lift will be fixed. The attitude of customer services seems to be they are not particularly bothered.
6 grudnia 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Marcus,
Thank you for taking the time to share your feedback, and I’m very sorry for the experience you and your family have had. This is not the level of service we aim to provide, especially at such an important time for you.
We use a professional lift engineering company to support our facilities, and we are currently investigating why they failed to respond when first requested. I appreciate how frustrating and disruptive this must have been, particularly with your family waiting to move into their new home.
I can confirm that the lift has now been repaired and is fully operational.
Please contact us directly and a manager will address this with you to ensure your concerns are resolved.
Kindest regards,
UK Storage Company
I called the centre and spoke to a lady…
I called the centre and spoke to a lady called Joanne. Amazing and Jo made it so easy. I called around a few other storage centers and high and higher. Called uk storage and Joanne sorted out the deal and unit which was fantastic for me. Arrived at the unit. Really clean site with good security. Thank you again Jo.
Regards
Darren Clatworthy
7 grudnia 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Hi Darren,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Jo made everything so easy for you and helped secure the perfect unit. It’s great to know that our site met your expectations for cleanliness and security too.
We’ll make sure Jo sees your kind words – feedback like this really means a lot to the team.
If you need anything else in the future, please don’t hesitate to get in touch.
Thanks again for choosing UK Storage!
Best regards,
UK Storage Company
What a pleasure speaking with Sammy
What a pleasure speaking with Sammy. Very patient with me and walked me through my process. Plus the app. Thank you so much for all your help.
6 grudnia 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear William,
Thank you so much for your kind words! We’re thrilled to hear that Sammy was able to guide you through the process and make things easier for you. We’ll be sure to share your feedback with Sammy—She’ll be delighted!
If you need any further assistance or have questions about the app, we’re always here to help.
Kind regards,
UK Storage Company
Facility good, questionable company practices
The storage experience itself was good; easy to arrange, clean premises, plenty of trolleys etc for moving items from your car to your unit. You will get to learn your access code from memory as you have to enter it several times moving through the premises, but at least you know your property is secure. The low score relates to the company's procedure to claiming payment when you vacate and the refund time, which is a shame. You have to pay for each month in advance, which is perfectly fine. You also have to give 2 weeks notice before moving out, which again is fine, but they insist on taking a full month's payment even if you were going over by 1 day having already given that notice period, at the threat of no access if you don't. It then takes them over 3 weeks to refund the difference of what you haven't used. It's a shame as until that the experience had been great.
3 grudnia 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Hi Ben,
Thank you for taking the time to share your feedback, and we’re really pleased to hear that you found the storage facility clean, secure, and easy to use. We’re sorry, however, that your experience around the move-out process didn’t meet your expectations.
Our records show that your payments were made via Direct Debit. With this method, we do need to ensure the funds have fully cleared before a refund can be processed. Your account was finalised on 19th November, and refunds are typically received within 7–10 days.
On this occasion, I can see your refund was returned to your account on 3rd December — one day later than estimated. We apologise for this delay and appreciate how frustrating it can be when timings don’t align as expected.
Thank you again for your comments. We’ll continue to review our processes to ensure they’re as clear and smooth as possible for our customers.
Kind regards,
UK Storage Company
First class storage
First class storage. Excellent customer service. Open 24/7 plenty of carts and a great big lift. Units are clean and cool. Weve had 2 sizes over the years and both great sizes. Moving so can't use any more but an easy cancellation service too. All in all perfect and highly recommend.
30 listopada 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Samantha,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve enjoyed our clean, secure units and the convenience of 24/7 access, carts, and the big lift. It’s great to know our customer service and easy cancellation process made things simple for you.
We really appreciate your recommendation and wish you all the best with your move. If you ever need storage again, we’d love to welcome you back!
Kindest regards,
UK Storage Company
I have used UK Storage- whitehouse…
I have used UK Storage- whitehouse street, Bristol a few times and it’s always been a seamless process and a good deal.
Thanks
25 listopada 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Ka,
Thank you for your five star review.
We’re pleased to hear that using our Whitehouse Street, Bristol facility has always been seamless and a great value for you.
Your feedback means a lot to us, and we look forward to welcoming you again whenever you need storage.
Kindest regards,
UK Storage Company
Sammy bush went above and beyond in…
Sammy bush went above and beyond in assisting me with paperwork and moving in. Everything was seamless and straight forward. With the black Friday sale the price was unbeatable.
23 listopada 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear customer,
Thank you so much for your kind review. We are delighted that Sammy was able to assist you moving in to your unit.
We will pass your comments onto Sammy.
If we can help with anything further, please do not hesitate to contact me.
Kindest regards,
UK Storage Company
We have had this storage for 3 years…What an excellent service!
We have had this storage for 3 years and were delighted with it. The staff could not have been more kind and helpful when we needed to ask questions. Being released from the contract was stress free - we no longer need it. I am even due a refund which Tegan is organising. She was marvellous with an excellent telephone manner and clarity of explanation. Have recommended it to another family member who is now on board with UK Storage. Thank you. What a service!
15 listopada 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Mary,
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with us over the past three years. It’s great to know that our team, especially Tegan, was able to make everything clear and stress-free for you. We’ll be sure to pass on your kind words to her!
We really appreciate your recommendation to your family member – that means a lot to us. If you ever need storage again in the future, we’ll be here to help. Thank you for choosing UK Storage and for taking the time to share your feedback!
Kindest regards,
UK Storage Company
Great service and so patient and happy…
Great service and so patient and happy to help me through the processes. Prices very reasonable and assistance with what was needed and best way forward. Couldn’t be better.
22 listopada 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Mary,
Thank you so much for your high praise. Our priority is providing our customers with first-class service. I will ensure your comments are passed onto our Customer Support team.
If you require anything further, please do not hesitate to reach out to us.
Kindest regards,
UK Storage Company
Odpowiedź od UK Storage Company
Dear Gary,
Thank you for your five star review.
If we can assist further, please do not hesitate to contact our customer support team.
Kindest regards,
UK Storage Company
I've got a storage unit in Witney and I…
I've got a storage unit in Witney and I just needed to change it for a different size. There is no physical office anymore, so I had to do it over the phone, which I thought would be arduous. I ended up speaking to Alex Harrington while I was at the branch, and the whole process was so easy. Alex, honestly, could not have been any friendlier and helpful. Thanks so much.
24 października 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Jeremy,
Thank you so much for sharing your experience! We’re delighted to hear that Alex made the process smooth and stress-free for you. We know that changes like this can sometimes feel complicated, so it’s great to hear everything was handled easily and with a friendly touch. We’ll make sure Alex sees your kind words!
If you need anything else in the future, we’re always just a call away.
Kindest regards,
UK Storage Company
Great service all round
Great service all round
Thank you very much
17 listopada 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Chris,
Thank you for your five-star review.
If there is anything else we can help you with, please do not hesitate to contact our Customer Support Team.
Thank you for storing with UK Storage Company.
Kind regards,
UK Storage Company
Eve was super helpful
15 listopada 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Josie,
Thank you for your review. We have passed on your kind feedback on to Eve.
If there is anything else we can help you with please get in touch.
All the best,
UK Storage Company
helpful and friendly
14 listopada 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Ethan,
Thank you for our five star feedback.
Kindest regard,
UK Storage Company
Mollie was incredibly friendly and…
Mollie was incredibly friendly and helpful and talked me clearly through all the steps I needed to complete the set up.
14 listopada 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear John,
Thank you for your five star review. we are delighted that Mollie was able to help you, and she efficiently helped you through the process.
Thank you for storing with UK Storage Company.
Kindest regards,
the UK Storage Company team.
I had a few problems to sort out and…
I had a few problems to sort out and was glad to deal with Aidan who was a star and made my changes so easy a 5* Service 🤩🤩
14 listopada 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Hello,
Thank you so much for your kind words! We’re delighted to hear that Aidan was able to make everything smooth and easy for you. We’ll be sure to pass on your praise!
If you ever need any further assistance, don’t hesitate to reach out. We’re always here to help.
Thanks again for choosing us!
Kindest regards,
The UK Storage Company team
Worst experience I have ever had of…
Worst experience I have ever had of renting storage. I downsized to a unit, leaving two units and was first of all overcharged for a unit. I was no longer renting, then weeks later receive notification that they were getting debt collectors on to me. I rang and of course it was their mistake because yet again they had got confused. I was assured that would not happen again and that it had been sorted. Then yesterday I got an email to say that in 48 hours they are auctioning all of my belongings from the storage unit.. again their error. Each time I phoned I was told somebody would get back to me and it was always me ringing to say that nobody had and what was happening. To make matters worse, when they first started making mistakes, I told them I couldn’t deal with the stress because of having lost my husband to cancer. This company just do not care. There is nobody at the storage unit, no staff there, so each time you have to phone a telephone number. Worst and most disgusting service from a storage rental company I have ever experienced and I have rented before.
3 października 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Hi Jayne,
We’re very sorry to hear about your experience and the upset this has caused. This is not the level of service we aim to provide.
We are already investigating this matter, and our management team will be in contact with you in due course to resolve the situation. Thank you for bringing this to our attention.
Regards,
UK Storage Company
Mollie was extremely helpful and made a…
Mollie was extremely helpful and made a difficult situation very easy
10 listopada 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Dave,
Thank you kindly for your review. We are delighted that Mollie was able to assist today.
If we can be of further assistance, please do contact our customer support team.
Kindest regards,
UK Storage Company
Very good choice of storage units at…
Very good choice of storage units at very reasonable rates. Very helpful when first looking at the units. Always helpful if there are any problems. Would definitely use again and wouldnt hesitate to recommend them
1 maja 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Maria,
Thank you so much for your kind review! We're really pleased to hear you found our range of units and pricing to be a great fit, and that our team was helpful throughout your experience.
It’s fantastic to know you’d use us again and recommend us! If you ever need storage in the future, we’ll be here to help.
Best wishes,
UK Storage Company
Great service.
We booked a storage unit when we were moving house and due to the amount of stuff we had we ended up booking a second unit. Later on, I thought I had cancelled Unit, but it turns out I had not completed the process fully.
I reached out to the customer service who were very helpful and got me through the process and also a refund of the time not used. During this process I was referred to Aidan, who got the money back in my bank account quickly!
The storage unit is affordable and clean, and I tried to use a few different units. This was definitely the most user-friendly.
9 października 2025
Opinia niezależna
Odpowiedź od UK Storage Company
Dear Craig,
Thank you so much for taking the time to share your experience!
We’re really pleased to hear that our team was able to support you through the cancellation and refund process, and that Aidan helped get everything sorted quickly. It’s great to know you found our storage units clean, affordable, and user-friendly — that’s exactly what we aim for.
Thanks again for choosing us!
Kindest regards,
UK Storage Company
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