UKSatellite.TV Recenzje 

274
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

They are really good, and patient, and really work, when you have a problem (like me, trying to re-rig SKY after having had our fibre lines broken for several months, and I had to restart, forgettin... Zobacz więcej

Oceniono na 4 z 5

Very straightforward order process and fairly quick to deliver. Plenty of emails. The documentation was a little underwhelming and looked like it had been done as a project and not quite the polishe... Zobacz więcej

Oceniono na 5 z 5

Very good service and friendly support. We had a problem and they have not stopped until it was solved. Thank you again Sky is highly recommended regards Ian O'Neil

Oceniono na 5 z 5

A wide range of channels is available. It’s quick to load up and easy to use. Being able to park frequently watched programmes in a personalised playlist is extremely useful as is the ability to navig... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca usług telekomunikacyjnych
  2. Sklep hobbystyczny

Napisane przez firmę

UKSatellite.tv is your premier destination for the full Sky TV experience—without the need for a satellite dish. We are specializing in Sky Stream for expats and lovers of UK TV. Whether you're at home or abroad, UKSatellite.tv ensures you never miss out on your favorite shows and sports.


Dane kontaktowe

  • California Avenue 1601, 94304, Palo Alto, Stany Zjednoczone

  • uksatellite.tv

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

274 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(274)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 42

Napisz recenzję
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Oceniono na 1 z 5

Very poor

Very poor, no telephone contact number. Where is the service? No email response at weekend, I have gone with another company. Also looked through previous reviews and seen messages / threats of legal response for not cancelling or sending the card back?? Please forward these legal / illegal responses to me and I will look over them whilst me and my solicitor have a laugh!

3 listopada 2019
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

Hello,

Honestly, I believe this is not even a customer at all: JP and only one review, and it is a bad one about our company? Looks fake to me.
We DO provide telephone call back service and it says so on our website and below all the emails we send out. We DO reply to all emails, every day of the year - of course, we have support on weekends on bank holidays. We have a ticket system to track all emails and inquiries and everything gets a reply the same day. This is most likely either a moody rant or a fake review to damage our reputation.

UKSatellite.tv

Oceniono na 5 z 5

'' Much better provider''

Been with them since 2014 now and we have never had any problems at all. We get excellent TV and exceptional customer support, even on weekends and holidays! Switched from skycards.eu due to poor service and support and have never looked back

26 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

It was a pleasure to order from…

It was a pleasure to order from UKSatellite. They were very nice and more, very friendly and delivery was speedy. I recommended them to one of my friends already. UKSatellite to me is the best place to get SKY TV abroad. Thanks again and I wish you the best.

12 marca 2019
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service. It came in 2 days, activated online in under an hour. Now in Switzerland and enjoying Sky TV with the VPN router. Could not be happier.

20 lutego 2019
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

Very happy to hear you enjoy the service, Maal. If you need us, just send an email.

Oceniono na 5 z 5

They have all the US Sports I love

Here in Belgium US Sports is not covered very much. I found UKsatellite TV back when they were called SkyEurope and I am still with them. They have great service and answer emails every day, also on a Sunday. The US Sports on Sky is just great. I am very happy. Keep it up guys!

11 stycznia 2019
Opinia niezależna
Oceniono na 5 z 5

Perfect for our vacation home

We use UKSat for our vacation home in France. It is really perfect and we are very happy with the service.

11 stycznia 2019
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

Thank you, Paul. I am happy to see that you enjoy our service.

Oceniono na 1 z 5

NO ACCESS TO WEBSITE FOR SUPPORT OR INSTRUCTIONS!!

Ordered the card and VPN router for my friend that I stay with in NL several times a year. Everything arrived, however, now when we go to access the website for help with the installation, whether he accesses it in NL or I try to access it in US, it says FORBIDDEN with the error response 403. I can understand if there's an issue with accessing the site from the US, but when I ordered it on 6Dec while in NL, there were no issues whatsoever. This is really poor service as now we can't even get any support to help set it up. If that's the case, we're still within our 14 day full refund return window and we'll just send everything back and go elsewhere.....

18 grudnia 2018
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

Interesting way of making contact, Karen: just go to Trustpilot and leave a really low rating. Thank you for that. Here is your reply: we are currently moving a hosting server and our website may appear offline for the next 24-48 hours. A very standard occurrence in the online community. Our email servers are fully operational and I would recommend you try that next time. Here it is for future reference: info@uksatellite.tv - I have also emailed you directly.

Oceniono na 5 z 5

Hi again!

Hi again!
Turns out there was just something wrong with the emails. UK Satellite TV did not get my latest messages and only had the old ones from last year, to which they had promptly replied back then. Anyway, thanks to this here site UK Satellite TV got my message and even before I could read their reply the problem with my card was fixed! So, great opinion restored, 5 stars awarded, thanks again! Monika

18 października 2018
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

That is really lovely you took the time to come back here and write a revision. Thank you very much. We are happy to read you enjoy the service.

Oceniono na 5 z 5

I had a reply to my email within 24…

I had a reply to my email within 24 hours. They were absolutely right about the problem.

30 lipca 2018
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

Thank you for your positivie review. All emails are replied to in under two hours if they reach us before 4pm. Happy to hear you enjoy the service.

Oceniono na 1 z 5

With the benefit of hindsight I find…

With the benefit of hindsight I find their terms onerous, unreasonable and inflexible in that they insist on 30 days notice to cancel an annual contract on the anniversary date. On top of that I don't know what they offer that I could not have arranged myself to receive Sky in Europe without paying for their services.

17 lipca 2018
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

Dear Chris, we have certain rules and certain fees. You agreed to all of this when you signed up. And we even sent you a fair warning weeks before to tell you that there would be a charge if you did not cancel the service properly. I mean, you cannot run this more transparent and fair. You just ignored this and then got very upset when a service charge was applied. The exact charge we earlier emailed you about. I do not think it is right to then give a one-star-review. All our fees and service charges are communicated clearly and openly. If you do not cancel your mobile phone and they charge you for another month, do they get a one-star-rating from you, too?

Oceniono na 1 z 5

Had no help at all

Had no help at all, was told either our box was faulty, or it was the signal, the box and signal were fine, as we found out when we managed to fix the problem by ourselves.

27 czerwca 2018
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

Dear Roy,

We were in the middle of an open support thread about the signal issue that you had. It was explained to you what this issue usually was caused by and we offered future solution. You never replied to this but simply turnt around and posted this review. I am a bit left without words about this kind of behaviour... Customer is always king. Thank you for your time to post this review. You are welcome to return to our support email at any time.

UKSatellite.tv

Oceniono na 4 z 5

Would like some one to phone me when…

Would like some one to phone me when the details of renewal Debit cards need changing. The first time I have filled in details on your site, a problem happened. Also your site did not have a safe site where the lock symbol was not green, this is why I do not like giving details online.

19 czerwca 2018
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

Dear Myfanwy,

True: we are thinking about offering telephone support. At the moment everything is done so quickly and efficiently via email though and it helps keeping the prices at the lowest on the market. Thank you for brining this up though.

UKSatellite.tv

Oceniono na 4 z 5

Good

Efficient company .....when you email ....they will definately get back to you .......but I wish there was a direct customer service phone line

14 czerwca 2018
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

Dear Gary,

Many customers ask for telephone support and we are thinking about offering it. However, everything is done so quickly and efficiently via email though and it helps keeping the prices at the lowest on the market. What do you think of support via whatsapp chat?

UKSatellite.tv

Oceniono na 5 z 5

Great service

Great service. Efficient email contact. Would recommend.

12 czerwca 2018
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

Thank you very much!

Oceniono na 5 z 5

Quick service

Quick service, with fab online help. demo recomend

1 czerwca 2018
Opinia niezależna
Logo UKSatellite.TV

Odpowiedź od UKSatellite.TV

Thank you! Happy to hear that.

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