Incorrect image used on website, no refund
I ordered some suncream off them based off the image on their website. What turned up was the wrong spf and dispenser. But apparently I’m not eligible for a refund because the ‘text’ that accompanied the order was correct and the images used on the website are for “illustrative purposes only”, although that isn’t stated any where on the image or their website. I wasted £54 that I can’t get back, even under UK 30 day return policy!
Their email responses were useless and they took forever to respond. Don’t buy anything, you don’t know what will turn up and you can’t get your money back!








