Booked to do an annual gas safety certificate for two boilers. Engineer arrived stressed and rushed, hardly said hello and didn’t even come and find me to say goodbye. Promptly received an email inv... Zobacz więcej
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Zobacz, co mówią recenzenci
Appointment at 8 am - turned up at 12.00.Tried to call them but phone lines then not working. No response to emails. When the engineer did turn up was apologetic, efficient, and knowledgeable. I was c... Zobacz więcej
Took a little while to respond to my original email and I feel communication is not their strength but the engineer who did arrive was thorough and knowledgeable and diagnosed the issue with my underf... Zobacz więcej
I had a very disappointing experience with UK Gas Plumbers. At first, things appeared professional: they asked for photos of the installation area and provided a quote based on that. I accepte... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We provide commercial gas engineers, commercial plumbers, commercial heating engineers and commercial catering installations. Our engineers are competent and experienced commercial boiler room experts. We can work on old and new systems. We can fix, repair, mend, weld very old commercial boiler installation. We are specialist plant room engineers with good understanding of BMS control panel diagnostics. We Cover London, Surrey, Essex, Berkshire, Buckinghamshire, Sussex, Kent and Nearby Surrounding Counties.
Dane kontaktowe
7 Bell Yard, London, WC2A 2JR, London, Zjednoczone Królestwo
- 020 8935 5572
- Info@ukgasplumbers.com
- ukgasplumbers.com
3,1
Średnia
30 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We required our commercial gas meter…
We required our commercial gas meter disconnected. We contacted a lot of companies but no one seem to have the necessary certification. We called uk gas plumbers and they was able to do it the same day. 5*
5 stycznia 2021
Boiler stopped working
Boiler stopped working. The engineer figured out it was because of a frozen condense pipe. He wrapped some insulation around the pipe outside and a few moments later the boiler started working again and has been running just fine ever since.
4 stycznia 2021
Friendly, helpful, and a knowledgeable Person
Arrived on time, friendly, very helpful and polite, work was done quickly and very reasonably priced. Explained the technical details as well. Excellent service, Cannot recommend it highly enough.
3 stycznia 2021
Abusive & incompetent
Abusive & incompetent
Booked a visit with Ernst on Monday, call out charge £180(inc vat).Agreed.
Turned up for 5 mins, said needs to order a part and will be back Tuesday, latest Wednesday. Fair enough.
We received an invoice with a payment date of 16th September
On Wednesday (9th September, when he was meant to come back) we get a phone call evening time to say he's not coming back until he gets the £180.
We got into a bit of an argument about the fact that on invoice it says payment due on 16th September, and that surely we pay once he finishes the job? (like all other companies)
But he didn't have any of it, he said we must pay now or he's not coming back.
He kept on saying which big companies he works for / with, we said we don't care who he works for, we just want the job done.
So... feeling harrased and pushed into doing so... We paid
From our side - we were worried we will pay £180 and the guy will never come back to fix it.
Well guess what - THAT'S EXACTLY WHAT HAPPENED!!!
Literally a minute after we paid - he txted to say he is not coming back to finish the job!
Apparently we were too rude for him to come back.
What a lovely excuse to get £180 for 5 mins of looking at gas pipes........
He kept on saying we are too small company and we can't afford him!
We don't think of ourselves as a small company (1523 pubs, of which obviously all will be warned about this company)
You have been warned ( again... As I see we're not the only one...)
Though they will probably say they don't know who we are either... Or say some horrendous stuff about us ;p this is how you many money in this world...
Hopefully you're not going to be as silly as we have ;(
Make your own mind up!
COMMENTS TO ERNST REPLY
You actually quoted us another £180 (inc vat) for another hour of work :p funny how it changed to less (£90) after we left a review ;p
Obviously tried to rip us off again.
In previous reply you said it would be £90 but removed it from your comments after you realised you got caught 😂
People who read the reviews will make up their own minds ;)
Clearly you can afford to upset many customers, because you work with huge companies and boast about it. "Small" companies don't matter to you
We did agree to you coming back ( even for the £180 plus parts) so we can afford it, but you must have decided we are not easy to rip off again ;p
We found a decent company who doesn't lie, and doesn't abuse or harrass anyone
Ps. Can you stop calling us, nor me or my manager will take any more abuse and harassment from you!
We paid you so just leave us alone!!!!
Everyone will know that The mouse droppings comment is a revenge ;) well done ;)
14 września 2020
Odpowiedź od ukgasplumbers.com
We’re not incompetent: We diagnosed and found the problem in less than 5 minutes. Lol. You said it yourself.
We charge £150+vat for breakdowns. We gave our prices upfront. You approved and I sent one of my engineers to your site. You was told to make payment for the first visit Immediately. Before we can return to carry out the repairs. We ordered the replacement gas solenoid valve. And 2 days later you still hadn’t made payment.
You called us and we advised you again that payment for the first invoice needed to be paid before we can reattend. Then someone else from your company called telling me our prices were too high and told me “I was talking nonsense”. Clearly you’ve got a problem with making payment. So once you paid for the first visit. I cancelled 2nd visit and returned the part to the supplier.
We won’t tolerate any abuse from anyone and still be expected to return to the site. If you can’t afford our prices. Don’t accept it and then complain when it’s time to make a payment.
We know pubs are suffering And shutting down because of covid. It’s not personal. It just Business.
Also You should spend some money on pest control
Fast excellent service
Ernest from the company was in charge of a boiler installation in my flat and did a fantastic job. Also it was done with a short notice which is not always available when booking services in other companies. Recommended.
4 grudnia 2017
Opinia niezależna
Outstanding service
I had a great experience with UK Gas Plumbers, the engineer did really good job. Highly recommend!
17 grudnia 2016
Opinia niezależna
Quick, friendly and progressional service.
Needed a landlord's gas safety check doing and from initial enquiry, I had my certificate within 48 hours. Friendly service, both via phone in organising the appointment and in person when the engineer came over. Highly recommend.
13 grudnia 2016
Opinia niezależna
Landlord gas Certificate
The man who spoke to on phone was the boss of the firm was Ernest & was a very nice man with lots of professional integrity who didn't even take payment until a few days later on the phone & offered a good price for 2 gas certificates & I would be happy to recommend to anyone.
13 grudnia 2016
Opinia niezależna
Excellent service, excellent price
Great service, very responsive, excellent price. Will definitely use them again.
13 grudnia 2016
Opinia niezależna
Uk Gas Plumbers
We work with many trades and Uk Gas Plumbers has been great everytime. Always friendly and keen to help.
13 grudnia 2016
Opinia niezależna
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