ukeuniverse.co.uk Recenzje 

182
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

A really good store selling instruments of good quality at excellent prices. My uke ( a Kiwaya long neck soprano) was delivered exactly on time, though I was a little concerned at first because I... Zobacz więcej

Oceniono na 5 z 5

You can't ask for more than great communications when buying your next Ukulele. Prompt answers, both email and phone. My Flight Iris arrived on time in perfect condition (great packaging - tha... Zobacz więcej

Oceniono na 5 z 5

An absolute gem of a shop. Sam is extremely friendly, knowledgeable, & helpful. He's an all round good guy. If your looking for help, advice and a great deal, look no further. Excellent customer serv... Zobacz więcej

Oceniono na 5 z 5

Was very pleased to find your website. I bought an inexpensive, Mahalo, concert uke and it's fabulous value for money and plays well for a beginner. And the colour is cool! The delivery was fast too... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z instrumentami muzycznymi
  2. Sklep muzyczny

Napisane przez firmę

Uke Universe is a small, independent music shop based in Leicester, passionate about bringing quality instruments to players of all levels. We offer one of the widest ranges of ukuleles in the UK, along with guitars, violins, accordions, and other instruments, all carefully sourced to give our customers the best value and service. Whether you’re a complete beginner or an experienced musician, we’re here to help you find the perfect instrument.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

182 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(182)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 17

Napisz recenzję
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Oceniono na 5 z 5

Would absolutely recommend Uke…

Would absolutely recommend Uke Universe! I ordered and emergency gift for my daughter having been let down by another company! The ukulele I ordered arrived less than 24hrs later, was perfectly as described and of beautiful quality! The service and contact I had from Uke Universe was second to none and I would not hesitate to use them again! Thank you for saving the day!

20 grudnia 2021
Opinia niezależna
Oceniono na 2 z 5

the price is right/bunny boiler ???

I give it two star for being competitively priced BUT you will have a price to pay for the effort you actually have to go to in order to get the item and the length of time it takes, very poor service, I would say it is a back room business, just a mobile number, you will be lucky if it is straight forward.

Update: Since the above the owner, Divyesh, keeps harassing me, in a week he has tried to contact me 20 times, including ringing on Saturday evening at about 9:00pm, even tried to get my review removed.

4 grudnia 2021
Logo ukeuniverse.co.uk

Odpowiedź od ukeuniverse.co.uk

Dear Paul,

Thank you for bringing this to our attention. We are a young, small British business, trying to build something special in these difficult times. We do try our very best for our customers as can be seen in the dozens of verified positive 5 star reviews.

We politely disagree your review. Nevertheless, we have a mantra of the customer is always right. So we whole heartedly apologise that our customer service did not match your expectations on this occasion.

As good will gesture, for any future purchase - give us a call / email / WhatsApp and we will arrange a brand new ukulele of your choice to be sent to you with a special 25% discount (no cap on price). This will be with a free next day delivery and 14 day open box money back guarantee.

Take care,

Josh, Uke Universe

Oceniono na 5 z 5

Great seller. Would highly recommend.

Good communication with the seller. There was an issue with the first order and the seller informed us about it. We ended up getting an Enya EUT - M6 Tenor Uke and it's beautiful.😍
I so love it and indeed an awesome Christmas gift. Thank you Divyesh.

3 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Brilliant service

Excellent service by this company .. bought a soprano Uke which was delivered the next day in perfect condition… It’s refreshing to be able to deal with a company completely hassle free and efficient … Intend to add to our ukelele collection in future and won’t hesitate to use them again

23 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

Very happy with our order

Very happy with our order. The original ukulele we ordered was out of stock, but a suitable replacement was found and shipped out quickly to one very grateful little recipient!

18 listopada 2021
Oceniono na 4 z 5

Great!

Very happy with my purchase although there was a slight delay on the delivery. Great customer servise, would recommend!

20 października 2021
Oceniono na 5 z 5

Brilliant service from Ukeuniverse.....

Brilliant service from Divyesh - helpful every step of the way during the purchase of my first uke, with prompt delivery the following day. Very pleased with my purchase of the Snail SUT - M2 which is a quality, sweet sounding instrument for a very reasonable price, and I think I'm going to have loads of fun becoming acquainted with it !

1 września 2021
Oceniono na 4 z 5

Great Customer Service

Ukulele is of good quality and arrived promptly.
After experiencing a small issue with my order, Divyesh was very responsive and offered alternative. He kept me informed with updates.
I would be more than happy to order again as I know customer service has been great.

24 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Top Customer Service

I ordered a cheap ukulele to try out,(I play classical guitar normally)..instead of just posting it off like any other mail order company I had a phone call from Divyesh. He provided advice and suggestions regarding my current purchase and answering my many other questions concerning setting up a ukulele group at my work place.

This was customer service of the first order, just like being in a quality music shop face to face with an expert.

I have since bought a more expensive model after discussing my requirements with Divyesh. Again an excellent experience. I thoroughly recommend ukeuniverse

20 sierpnia 2021
Oceniono na 5 z 5

Great customer service

My Ukulele was delayed, and I messaged them to find out what had happened. they sent out a new one straight away, free of chage. Great customer service. Thanks you!

13 sierpnia 2021
Oceniono na 5 z 5

Very good

It’s great to have a specialized shop like this. Got a beautiful Carvalho ukulele from there
All the customer service fantastic, wish all music shops were like ukeuniverse :)

3 sierpnia 2021

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