UK Departure Boards LTD Recenzje 654

Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My mini departureboard, bought in the summer of 2019, was starting to show it's age: the screen was fading and hard to read. More in hope than expectation, I emailed to see if the screen could be... Zobacz więcej

Oceniono na 5 z 5

Best Gadget I’ve ever bought really easy to set up. I’d suggest downloading the new UKDB app that can be found on IOS & android and set it up through the app it took all of five mins. It’s just like... Zobacz więcej

Oceniono na 5 z 5

Bought this for my Dad's 70th and he's pretty much thanked me every day since. Website was easy, delivery was quick, and judging by the fact that he's made the board do things I didn't even realise it... Zobacz więcej

Oceniono na 5 z 5

I found this site by accident, when I was using the RAILCAM site. The two sites together make a great way to watch real time railways. I had some problems sorting out the departure boards software, bu... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Firma elektroniczna

Napisane przez firmę

The UKs leading provider of replica station departure boards. Bring live train departures information to your home with a UK departure board! Available in 3 sizes to display real time information for your local station or indeed any station - train, tram, bus or tube in the UK. We have over 7 years of experience manufacturing high quality boards. Each board is designed and built in Britain with the ability to perform real station announcements. We use a variety of data sources to accurately show what is scheduled at a station in real time. Whether you are an enthusiast wanting to see the latest action or a commuter wanting to know if your train is arriving or delayed. A UK departure board can bring it to you.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

654 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 4 z 5

Great product

A great product, generally easy to use but don’t know how to swap voice packs on it that doesn’t seem to have been considered.

27 kwietnia 2026
Oceniono na 3 z 5

It's a good product overall but watchout not to be ripped off

It's a good product overall.

However, watch out for the voice pack turning into a subscription that you're expected to the pay £6 a month. Yes, I'm aware a sub is needed.

The point is it ISN'T as easy to cancel a sub as UKDB would have you believe - I've clicked three times, and have still been charged for 3 consecutive months and it's still sat at pending.

4 maja 2026
Opinia niezależna
Logo UK Departure Boards LTD

Odpowiedź od UK Departure Boards LTD

Hello

Thanks for leaving us a review.

We have put a lot of effort into making it clear as possible the voice packs do require a Premium subscription to work, we have added multiple notes to all board product and voice pack pages. We also mention this in the FAQ and T&Cs. It should come as no surprise they require a subscription.

Regarding the price, they are extremely expensive to get produced by the real station announcer voices (the process is not simple and very time consuming) and we also have to pay for the official licence as well just to be able to use them. We cover these costs via the voice pack price and our subscriptions.

All subscriptions can easily be cancelled via your account subscription section with one click.

EDIT
We have taken a look into this and it appears you had x3 separately running subscriptions (not sure why) but cancelling just one would leave others still running, this is why it appeared as hey had not been cancelled.


Regards
UKDB

Oceniono na 5 z 5

My mini departureboard repair - Excellent Service

My mini departureboard, bought in the summer of 2019, was starting to show it's age: the screen was fading and hard to read. More in hope than expectation, I emailed to see if the screen could be replaced and was delighted to be told it could for a very reasonable price.

I sent it off a week ago and was kept informed throughout the process. The board was delivered back today. I plugged it in and thanks to the vibrant new screen my system is as good as new.

Excellent Service. Many thanks to Mark.

27 kwietnia 2026
Opinia niezależna
Oceniono na 3 z 5

I really like the board

I really like the board — it looks fantastic and delivery was quick and on time.

The only reason I’ve removed two stars:

1. Setup is more complicated than it should be. There are instructions, but I found them difficult to follow and ended up relying on YouTube videos. This could definitely be improved. The app is also quite clunky and not the easiest to navigate. I think some input from a proper UX/web designer would really improve both the app and website.

2. The subscription, in particular, feels hard to justify. After paying nearly £300 for the board, an additional £6 per month doesn’t feel like great value for what you get.

However, overall I do love it — just be aware of these two points before buying.

21 kwietnia 2026
Opinia niezależna
Logo UK Departure Boards LTD

Odpowiedź od UK Departure Boards LTD

Hello Dan

Thanks for leaving us a review.

1) We recently released an app which basically handles the whole setup process for you with a few clicks. There should be no need for YouTube videos etc.. Could you explain in a bit more detail which part you found complicated?

2) The Premium subscription is 100% optional, you don't have to purchase this. We spent a lot of time and effort creating these extra optional features and this time needs to be paid for in the form of subscriptions if you would like access to these extra optional features.

Regards
UKDB

Oceniono na 5 z 5

Excellent Service. Again.

This is my fourth purchase now and, once again, everything was spot on. The Pro Departure Board arrived quickly (a day earlier than expected) and was up and running in no time. Excellent service.

26 marca 2026
Oceniono na 5 z 5

Absolutely BRILLIANT piece of kit

Absolutely BRILLIANT piece of kit! I got the large board for my son for Christmas, he loves trainspotting & taking videos for his youtube channel (& I love doing that with him, lol), & he LOVES it! It's up on the living room wall & I geek out over it too😄.

Great company to deal with, they were VERY helpful even over Christmas.

25 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

From ordering to arriving was very…

From ordering to arriving was very quick setting up was a little bit awkward a larger booklet in getting setup would be helpful but otherwise not to difficult on you grasp the concept. The other thing is a leaflet what each configuration in device tab were as I couldn’t see were the scrolling was and no sound coming out of the internal speaker icon and found them out and finally got it working exactly as I wanted to

19 lutego 2026
Oceniono na 5 z 5

Great item, great service

This is a lovely item, but we could not get the voice pack to work. The team sorted my problem very quickly, thank you! My son loves it, and it stops him from missing the bus!

20 lutego 2026
Logo UK Departure Boards LTD

Odpowiedź od UK Departure Boards LTD

Thanks for the review

We found your email in our spam folder which is why we did not reply straight away.

The board might be attached to a different account the voice pack was not purchased on. This is probably why it is not working.

Our FAQ explains how to transfer the voice pack to another account. https://ukdepartureboards.tawk.help/article/can-i-gift-someone-a-voice-pack

Regards
UKDB

Oceniono na 5 z 5

They have made this pensioners…

They have made this pensioners retirement a happy one. I bought the biggest departure board for myself as a present. It was so easy to set up and all of the settings thanks to the app. It was delivered well packed with excellent tracking as usual from DPD. Thr Departure Board is a real conversation starter. I keep changing the stations as they bring back happy memories of my holidays and stations near areas where I have lived and worked. It is the best thing I have ever bought including two small desktop ones. Worth every penny including paying for the 12 month pro subscription and the Elinor Hamilton ( National Rail ) voice pack. A lot of hard work and planning has gone into making these UK Departure Boards and it has been worthwhile. I am now one of their very happy and satisfied customers who is having fun on a daily basis with a truly brilliant item. I highly recommend buying a UK Departure Board if you fancy something totally different in your home. Thank you for a first class service. *****

16 lutego 2026
Oceniono na 5 z 5

70th birthday success

Bought this for my Dad's 70th and he's pretty much thanked me every day since. Website was easy, delivery was quick, and judging by the fact that he's made the board do things I didn't even realise it could do, the instructions are very clear and comprehensive!

16 lutego 2026
Oceniono na 5 z 5

Excellence

Excellent service the board arrived promptly and well packed. It was simple to set up and works excellently.
The price was reasonable compared to its rivals.
All in all can recommend this retailer and his products.

15 lutego 2026
Oceniono na 5 z 5

I have had my Pro Board for about 3…

I have had my Pro Board for about 3 years now and can honestly say it's fantastic. The build quality is fantastic, features vast and software support stable and really very good.

As for customer service, Russ is an absolute jem. Nothing is too much and goes so much more the the extra mile. I haven't the words to describe both him, or his products.

Quality all round.

Thanks Russell!
George

23 lutego 2026
Opinia niezależna

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