UK Boiler Care (UKBC) Recenzje 

187
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Arrival was on time and work was completed in under seven hours without any inconvenience . I was consulted when there was a choice of positioning and the working of the new appliances was explained .... Zobacz więcej

Oceniono na 5 z 5

Having had an oven repair, we needed our gas supply checked to the hob which turned out to be faulty. We needed a new gas supply fitted in short order which was a headache as we are mid-season in our... Zobacz więcej

Oceniono na 5 z 5

We have been customers of UK Boiler Care for several years after the installation of a new gas boiler and improvement to the central heating system. They have serviced the boiler since installation... Zobacz więcej

Oceniono na 5 z 5

Excellent Service from site survey to full installation Exceptional engineers in Adam and Ben I needed to be sure we chose the right company to do this work for my very elderly father. Someone I cou... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca mediów

Napisane przez firmę

Why choose UK Boiler Care (UKBC)? We are a traditional family-run full-service heating company that takes great pride in our level of expertise and workmanship and our commitment to genuine customer service. Our aftercare services are second to none. Once you become a customer, we want you to stay with us and we will look after you to fulfil that aim. Over the past two decades, we have grown from two engineers and a high street showroom in the Suffolk market town of Haverhill into a leading regional firm. Today, our in-house engineering teams and dedicated office staff serve customers across Hertfordshire, Cambridgeshire, Bedfordshire, Essex and Suffolk. With a combined experience of over 75 years, UKBC engineers are leading installation experts. Each year, our engineers undertake a truly diverse range of Gas, Oil, LPG and Warm Air heating system installations, from cascade or modular systems for large country homes and townhouses right through to simple boiler fits for compact flats. Whatever your type of home and budget, you are guaranteed to receive the sam‍‍‍e high standard of service. When choosing UKBC to provide your new boiler you can rest assured that you are getting the very best advice at all times and an excellent trouble free installation. And once your new boiler is installed, you will have the opportunity to take full advantage of our superb Aftercare plan. All our site surveys, quotations and installations are carried out by our own Gas Safe and OFTEC registered engineers.‍‍‍ UKBC employ all their own engineering and office staff and never use subcontractors or a call centre to deal with customer enquiries. As a customer you will deal directly with UKBC staff at all times.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

187 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(187)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24

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Oceniono na 1 z 5

Once fitted, always forgotten. Avoid them!

After an initially reasonable installation (though whilst boiler was being fitted the engineer was slagging off a fellow employee), they missed charged me and got shirty when they called out of the blue demanding balance of payment I said I would like to check what has been paid before I just pay again. They also got the figure wrong. Then fast forward a year to the annual service. Failed to turn up on the day booked then randomly turned up a week later. Took out the their home care cover but despite issues, never bothered to answer calls, emails and when they did asked for images before they would ‘acknowledge the job’ then despite providing and again calling, gave up and got another local company to resolve the situation. The arrogance and sure rudeness of ‘customer service manager’ was outstanding and when I called to cancel the home care cover because they have not honoured what I was paying for, again was rude. Wish I never gave them my money. I would not recommend this company....

21 marca 2021
Opinia niezależna
Logo UK Boiler Care (UKBC)

Odpowiedź od UK Boiler Care (UKBC)

Dear Mr Hulin, I am disappointed to hear that you were not happy with our level of service. Although, I am surprised you did not voice your concerns -as you have done so here- back in either 2019 or 2020. From our records: the new boiler was installed by us in October 2019. The customer's old boiler had failed. The customer required the boiler be changed as soon as possible. We surveyed on Thursday 10th October and we installed on Saturday 12th October (at no extra charge - despite the fact that weekends count as out of hours - and we have to pay our engineers overtime - which in this case was not passed on to the customer). We carried out a free annual service to customer's boiler in October 2020 - in accordance with our cover plan. The customer was on our cover plan (at a special offer rate of £1 per month instead of £15.99 per month) from October 2019 til late 2020 but then cancelled in early 2021, when he informed us that he had taken up an offer for cover from another company and no longer required our cover plan.

Oceniono na 5 z 5

Installation of new boiler and controls

Installation of new boiler and new radiators.

Very good service from initial consultation to end of the process
Sean gave a very honest and helpful quotation, no pressure and helpful advice. Installation of new boiler was completed with no problems and very little mess. Adam arrived when he said he would and worked tirelessly to complete the job with minimal disruption. Site was left clean and tidy .All in all a very professional and competent company, cannot recommend highly enough

16 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Replaced big combi boiler with integral…

Replaced big combi boiler with integral water storage with smaller and simpler boiler. Easy to contact and liaise with and very professional. Work done efficiently and very competently. Nest thermostat added. Recommended.

16 marca 2021
Oceniono na 5 z 5

An excellent installation

An excellent installation carried out with minimum fuss and mess. I cannot speak too highly of the installation engineer who is a credit to his company.
Based on my dealings with UKBC I would highly recommend them to others for boiler installation.

10 marca 2021
Oceniono na 5 z 5

Great service from UK Boiler care…

Great service received yesterday from UK boiler care. Engineer arrived on time and was polite and friendly throughout. He had my boiler up and working again in less than 20mins! Very happy customer. I am looking to sign up to their care plan which looks very reasonable compared to others!

9 marca 2021
Opinia niezależna
Oceniono na 5 z 5

I can't be positive enough about UKBC…

I can't be positive enough about UKBC and the work they did. Right from the start they were honest, professional and a pleasure to work with. Sean visited and was really good coming up with creative suggestions and designs that were much better than anything anyone else had suggested. He left us with options and timescales for us to get other quotes.
No-one else came anywhere near to inspiring the level of confidence we had with UKBC and Sean, so we went with their installation. This was agreed with a very quick turn around, with Ben due to arrive a week later.
Again I can't be positive enough about Ben's work. He was great. Very personable, hard working and extremely thorough. He did a brilliant job getting everything set up and installed in the two days as agreed.
The end result: a complete game changer. We couldn't be more happy with the end result of a system that works perfectly.
Brilliant service UKBC - thanks!!

9 marca 2021
Oceniono na 1 z 5

we recently had a company called…

we recently had a company called ukboiler care fit a boiler in the property we rent. the person they sent to do the work was constantly leaving the door open. he also kept putting his battery charger on without even asking if it was OK to do so. he was very derogatory about us ."they only rent and don't have a choice ". he was also getting constant phone calls .so he stopped working every time the phone went. we had to have them back today to sort out jobs that hadn't been done right.
then to be told he wouldn't be coming back to do anything else. he was really rude about the letting agency and as tenants we shouldn't of even been talked to about them.

then maybe tell that to who ever fitted the boiler. he went in to great detail about our letting agency and how you are stopping all work for them. so no reply to how rude he was about me only RENTING or using our electric to charge his power tools without asking and being on the phone constantly discussing a whole range of topics including sports rifles and scopes especially when there are children in the house.
May be re-educate your employees on how to represent your company in a professional manner

8 marca 2021
Opinia niezależna
Logo UK Boiler Care (UKBC)

Odpowiedź od UK Boiler Care (UKBC)

Our engineers open external doors in order to work safely given the COVID situation. Furthermore, our engineers will not discuss any aspect of the letting agency with the tenant - in line with our long-standing policy when working in rental properties.

Oceniono na 5 z 5

Fantastic service

Fantastic service. Reported a fault in the morning and had a call back to arrange a visit within 45 minutes. Engineer attended a couple of hours later (stuck valve switch) and had it all up and running again.

Compare this with standard British Gas appointments which are 1-2 weeks in the future (if you're lucky).

15 lutego 2021
Opinia niezależna

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