Ukash Recenzje 

139
Wynik TrustScore: 1 na 5

1,1

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Oceniono na 1 z 5

I am currently recovering from a traumatic brain injury. I am receiving harassing calls and emails and text messages several times a day. This company has shown no regard for my injury. And continues... Zobacz więcej

Oceniono na 1 z 5

Having registered and activated through my email I was surprised when I tried to log in and was told I was a Risk and prevented from using Ukash. Spoke to customer service who told me I failed some so... Zobacz więcej

Oceniono na 1 z 5

Had the same problem as so many others. Cancelled the card before the 10th April deadline to avoid fees. Since then, after sending details of my bank account for a refund have heard nothing. Makes you... Zobacz więcej

Oceniono na 1 z 5

I topped my card with £900 to pay for flights online and it didnt work... i contacted customer services who made me send them photos of my passport and bank statements, then told me i need to send... Zobacz więcej

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Bardzo słaba

Wynik TrustScore: 1 na 5

139 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Wszystkie recenzje

(139)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 7

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Oceniono na 1 z 5

Poor Customer Service

I applied for and made the payment for a ukash prepaid mastercard, been over 3 weeks now and still no card. UKash customer services never reply to any contact. So looks like I now have to report the matter to the Financial Services Authority. Avoid Ukash if you are looking for good customer service.

Update:
Received my card after waiting a month, now UKash has removed the facility to combined vouchers, so if you have x2 £10 vouchers you pay x2 £2.50 loading fees. So from £20 you only have £15 to spend !!!!. beware of this new scam to get your cash!

3 listopada 2014
Opinia niezależna
Logo Ukash

Odpowiedź od Ukash

We’re sorry to hear that you have not received your Ukash Prepaid MasterCard yet. This is very unusual because it takes a maximum of 10 working days for the card to arrive and we are not experiencing any issue with the deliveries (same thing applys for the Ukash Travel Money Prepaid MasterCard). Please be sure that one of our agents will get back to you today in order to investigate on this issue.

Oceniono na 5 z 5

UKASH CAN MAKE $$CASH$$

UKASH is the easiest and safest way to pay/spend and buy anything online...

30 października 2014
Opinia niezależna
Logo Ukash

Odpowiedź od Ukash

Thanks, that's great to hear. More and more websites are accepting Ukash and you'll find all of these online at ukash.com. If you'd like to keep up to date why not sign up to our newsletter, you can sign up on the homepage.

Oceniono na 2 z 5

Unable to load card for a week

Got a Ukash card for my student daughter who is spending 6 months in USA as part of her course. She (and I) found website overly complicated with various confusing options and I would advise anyone to leave plenty of time and not attempt any transactions in a rush! Worst of all, it was recently impossible to access the website for at least a week, and therefore we were unable to load money to the card, which is totally unacceptable when someone is abroad and relying on it. At this point we organised a different card through a competitor which has been very slick in all respects.

25 października 2014
Opinia niezależna
Logo Ukash

Odpowiedź od Ukash

Thank you for the feedback, we are working hard to improve our website to make it easier to load and top up your card and you'll soon see this change on our website so you'll be able to manage your card more easily at home or overseas via your laptop, tablet or mobile.

Oceniono na 1 z 5

Rubbish non existent customer service

Had to leave 1 star but really worth none. Getting the card was fine, charge for getting your pin, can't access the card admin age to add more dollars (thankfully) and a customer service phone line that doesn't recognise any of the option key presses. Oh, did I mention the PAINFULLY SLOW email support. I will be taking my dollars on FAIRFX instead. worth the half a cent less.

20 października 2014
Opinia niezależna
Logo Ukash

Odpowiedź od Ukash

We’re sorry about this experience. First of all I would like to inform you that Ukash does not charge you to get your PIN for the activation of the card. A small fee will only be charged for PIN reminders as stated on the fees and limits table on our website https://www.ukash.com/en-gb/products/travelmoneycard/fees/. We do recognise that there’s room for improvement and that’s why we hope to enable cardholders to change their PIN to a memorable number at an ATM soon.

Regarding the access of the card admin page, please note that Ukash offers two different types of Prepaid MasterCard and each card is using a different account management websites. This might be the reason why you haven’t been able to access your card account. We’re about to launch our new look website that will enable you to access your account more easily whether you on a laptop, tablet or on your mobile along with improved navigation across the website to make it easier to find what you need.

We’re not aware of any technical issue with the telephone menu of our Customer Service line but I do agree that we have received a huge amount of contacts lately which have caused a longer waiting for our customers. We do apologise for this inconvenience.

Oceniono na 1 z 5

if you want to be let down constantly choose ukash

This service is awful, if you are planning a long trip abroad don't go near them, for days no one could top up their pre paid cards, leaving me stranded abroad with no money, then after almost a week of the issue persisting it gets resolved, of course they blame everyone but themselves, however it gets worse not even a week goes by and now I can't top up again because they state that because its an '' unsual'' transaction, customer service is a joke, slow and your only option is to call a premium rate number, overall not worth your time and hassle.

11 października 2014
Opinia niezależna
Oceniono na 1 z 5

wouldn't go near them again

Having registered and activated through my email I was surprised when I tried to log in and was told I was a Risk and prevented from using Ukash. Spoke to customer service who told me I failed some sort of electronic vetting...but she couldn't tell me why! With an excellent credit rating ( I pride myself on checking regularly with Equifax) I can't understand why my money isn't good enough for them. Needless to say won't be going near them again.

1 października 2014
Opinia niezależna
Oceniono na 3 z 5

Very happy with the overall service but the website could do better

Everything was great but the website is confusing to use, the button to make a payment is not prominent enough so it takes a while to find....it's at the bottom of the page in small type.

Some of the other options are very similar, for example, 2 identical buttons with one marked Mastercard Prepaid Debit Card and Mastercard Holiday Money Prepaid Debit Card (or something like that) which seems easy enough as spelt out here but when they are hidden amongst a whole pile of other buttons it becomes very difficult to pick the right one.

One final thing...when paying money onto the card there were a number of occasions where the final screen where the site tries to authorise the payment, the "Authorising Payment" message box came up and nothing else happened, it just sat there doing nothing until I refreshed the screen and went through the payment process all over again.

However, all that aside, the card worked perfectly well in Ibiza this year, it's still a good value card and provided you can persevere with the above problems, the payment process is dead easy to use. I will certainly be using my card any time I go to Europe (I got the EURO card) and would recommend it to others, in fact I already have done.

1 października 2014
Opinia niezależna
Logo Ukash

Odpowiedź od Ukash

Thanks for your comments Ian and pleased you found value in the card. We have been working hard on updating our website and in the next couple of weeks we will launch a new refreshed site which will be much easier to use not only on desktop, but tablet and mobile too. many thanks

Oceniono na 3 z 5

Good but with some snags

Handy little card for a recent trip to the USA however, we ended up paying ATM withdrawal fees. $3 a time which soon added up and ate away at the exchange rate we got. The Ukash website does state *some operators may charge a fee for withdrawals but you'll be pushed to find one that doesn't! For info, we tried different banks ATMs in San Francisco, Cambria, Long Beach, Hollywood, Vegas and Palm Springs, all charging.
Best advice would be to take cash for restaurants and use the card for shopping.

28 września 2014
Opinia niezależna
Oceniono na 4 z 5

good but with some problems

Using the US dollar card was fine with some problems.
In the description of the card it says no fee are taken for withdrawing cash from cash machines. Well. In my case, and I tried 4 different banks in NY. I had to pay $3 per transaction.
Also, I tried many times to pay for fuel at the actual filling machine. Card was never accepted and had to see the cashier. Even then the card was only accepted when used as a credit card not a debit.

26 września 2014
Opinia niezależna
Oceniono na 5 z 5

Easy, safe and no hassle

I heard about the ukash card from the money saving expert website and was so glad I went with it on my trip. Very easy to use and top up, through my own mistake I blocked the account whilst away. I called up the helpline which was free from a landline, spoke to the customer service staff and had it all sorted in a few minutes. Would highly recommend this card to friends and family, I will be using it in Europe again and will get a US dollar ukash card for when I go to America next year.

26 września 2014
Opinia niezależna
Oceniono na 5 z 5

Great Card Cockers

Cost me nothing to get my own money out of the wall... Hate paying to take my own money out, as if the banks don't make enough on us! Cost My in-laws on a Post office card around £50+. I ordered the card late and it came early. I transferred another £300 towards the end of the holiday and all still hassle free, it was available to take out 20 mins later. I would recommend highly... If you have a good credit rating. Not sure why credit rating matters on a prepaid card but that's how my in-laws ended up with a post office card. It's all to do with being conservative... Make the rich richer and the poor poorer!

25 września 2014
Opinia niezależna
Oceniono na 5 z 5

Hastle free Euros without carrying cash or being over charged!

We wanted to be able to use our bank card on our trip to France but had been warned about the cost of withdrawing from cash points. With a bit of research, and advice on Martin Lewis' site, we looked into Ukash, which was a relatively new company.

We took a chance on them, as they offered what we were looking for; namely a card which could be topped up from our bank account at any time at the going exchange rate and be used in French cash machines with no extra charge. Bingo - this card did what it promised to do.

We had a little trouble getting the website to accept our password from time to time which meant topping up a bit frustrating, however restaurants, supermarkets and hotels were happy to accept the card so it meant we felt much safer than taking loads of cash or British bank cards.

24 września 2014
Opinia niezależna
Oceniono na 5 z 5

Fantastic alternative to cash and travellers cheques

Ukash offered competitive rates for US$ and was easy to top up as our trip went on. We paid for large and small items 4$ to $899 with no added charges nor where there any charges for cash withdrawal at Wells Fargo cash machines - never tried any others so don't know if they charge or not. Petrol Station pay at pump doesn't work so go in and prepay for your fuel.

24 września 2014
Opinia niezależna
Oceniono na 2 z 5

Hidden limits

UKash have a hidden top-up or transaction limit of about £6000 a month (3x maximum topup of £2000). This isn't detailed anywhere on their website and isn't in their list of limits. I only found out when I couldn't add more money to the card and contacted them to find out why. They wouldn't make an exception. As I was abroad for my wedding and honeymoon this resulted in additional FX charges of £50-100 that I had hoped to avoid by using UKash. I strongly recommend not relying on UKash as your only low commission holiday FX option.

23 września 2014
Opinia niezależna
Oceniono na 5 z 5

Convenient & secure cash!

Excellent card which worked very well for us on a recent holiday. Convenient and easy to load up and no problems with paying for goods and meals, as well as cash withdrawals at ATMs. Very pleased with this facility and would definitely recommend it. Good to know that money is secure and no need to carry lots of hard cash!

23 września 2014
Opinia niezależna
Oceniono na 5 z 5

Works like a charm, saved us money.

I got the UKash travel money card for my annual family holiday to France. It works really well. The exchange rate was among the best out there and the card worked almost everywhere.
The only places where the card did not work was the motorway toll booths, the automated petrol station machines and some supermarket cash machines.

I highly recommend this card, it helped us stay on budget and saved us money in fees and exchange rate loading that we would have had with other cards.

23 września 2014
Opinia niezależna
Oceniono na 2 z 5

Great idea;implementation bad.

Ages (almost 3 weeks) to come; really hard to get balance; almost impossible to transfer money left on card back to bank account.

23 września 2014
Opinia niezależna
Logo Ukash

Odpowiedź od Ukash

We’re sorry that it took longer than expected to get your card. We’ve looked into our delivery processes and improved our monitoring so we are now confident that any new customers applying will receive their cards within 10 working days. You can check your balance free online at Ukash.com by visiting www.mytravelcard.ukash.com and via SMS. In addition you can also check your balance at many ATM’s (although some operators charge for this service). If you are having any issues with returning your balance please contact customer services. We do hope you’ll use Ukash Travel Money card on your next trip.

Oceniono na 4 z 5

It Works

Used this card in both Crete and Germany without problems as a cash card to take money from ATM. Not used it as a debit card for shopping.

Does what it says on the tin. The exchange rate you get is clear to see.

I do load mine via mobile and it seems to want two or three sign ins to get to the point where you can load it and the load option doesn't show very clearly on mobiles either.

It is a better option than carrying large quantities of cash around with you though.

23 września 2014
Opinia niezależna

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