Virgin Money UK Recenzje 

I've been using Virgin for several years for personal banking and decided to do business banking with them when I decided to start a new business.

The setup process was very smooth and I got a nice call from their team to welcome me to their service.

No issues for the first 6 weeks or so but then I randomly found myself locked out of their app. I reset the passcode but it said it needed to keep the account locked for 15 minutes. Seemed innocuous enough but the problem persisted for more than an hour so I rang Virgin.

I was put on hold for ages and transferred between teams, which is fairly typical of customer service. Not in itself an issue. I was, however, told that I just needed to do a quick ID check to solve the issue with my account. I did this promptly (although the email to do the ID check was addressed to someone else entirely, I still completed the ID check as I didn't want to be difficult) but then heard nothing for a few hours. I rang again and was put through to another team, where someone told me I'd get a call back shortly. This didn't happen so I called back for a third time and was put on hold for ages again and told someone would call me on Friday.

Nobody called on Friday. Just after 5pm, I called again and was given the same treatment. I was told the team dealing with my case (she took care not to specify the name of the team) had gone home and to call back on Monday.

This means I won't be able to run my business for at least 4 days now, this is my livelihood and what pays for the roof over my head. I can't afford to be messed about. I've had no explanation of what is going on from anyone and just generic messages. When attempting to login online, it just says "sorry, you can't continue. Please get in touch." I am doing as instructed by calling in but batted away every time I do so. I was also told that I couldn't request a bank statement or do a subject access request. I sat by the phone all day today waiting for a call that never came.

EDIT: Now resolved and access regained as of 20/7

Extremely disappointing experience.

I applied for a balance transfer. Instead, my account ended up with both a balance transfer and a money transfer for the exact same non-rounded amount. I have consistently explained that I never knowingly intended to request a money transfer and had never used that type of product before.

Despite providing detailed evidence and explaining why I genuine misunderstanding occurred, Virgin Money has refused to acknowledge that anything may have gone wrong or to investigate whether the application process itself could have caused confusion.

I am now left in significant financial difficulty as a result of a debt that I maintain I did not knowingly authorise. Throughout the complaint process my concerns were dismissed and i have been humiliated and degraded rather than properly considered.

AVOID!

Just received information that my credit card application was declined because I did not provide the requested information, which is incorrect. I submitted it multiple times via their system. Apparently, I was preapproved via their system and all three CRAs. Then they requested that I provide my bank details, which I have done. Not worth phoning either - loud music, but their employees are hard to hear.

Update: I was asked to confirm my bank details, which I did a couple of times. When I submitted it, get reply, and each time I was informed that you get back to me within 5 day. I was not asked to upload anything else.

Great offer on their balance transfer card, approved quickly and kept informed throughout

I am not usually a fan and moved one of my accounts. But today I went into Oldham branch as my ISA was up for renewing. I had thought about moving this account but a young man named Charley was in reception and he was very helpful so thanks to him I’ve left my money with you. You definitely need more people like Charley.

Since the new app started they have over complicated it whilst paying accounts/bill on line. Add in my wife cannot access her account as it does not accept the 6 figure digital code she has used for years.

Problems again with Virgin money- logging in this time and their site layouts and time format.
I just want a bank that works

Local branch staff not in possession of information on business banking. Online business application form not appropriate for charities. 49 day wait for activation code. Resigning and resending required of mandates (different ones). Lovely individuals along the way, but ultimately very stressful experience. Third star only achieved for the goodlooking userfriendly banking app

Prompt attaention to request and polite helpful staff.

customer services were great and very helpful but online processes are not user friendly and take up far more time than they should. I ended up filling in one form by hand.

Simple application and relatively quick account opening.

Such a terrible, stressful 10 days (so far) … problem still not solved. Suddenly locked out of business account online which I have been using for years with no problem.. trying to get help so I can attempt to run my business again has been the worse my experience I have ever had with “help” lines … online chats … been told different things and bumped from pillar to post with call handlers ranging from trying their best to downright rude and talking over me …. Terrible, unprofessional, inadequate, I could go on ….

Its official - there is no customer service at Virgin Money.
From being issued with a token (that requires a PIN to work) and discovering a PIN was never ordered.
To speaking to people who claim to be in Aberdeen, Glasgow, London and even 'Virgin Money do not allow us to reveal which city we are in but rest assured we are in the UK' - really.......you could not make it up.
Raised a formal complaint, got a follow up call some 2 weeks later - which seems to have been a pointless exercise, and customers have to wait for the 8 week deadline for complaints.
What then......if the lack of customer service continues then I expect my complaint will be closed without further reference to myself.
Oh how I miss the efficiency and warmth of Yorkshire Bank - fingers crossed Nationwide improve this sad state of affairs, but then again, it couldn't be any worse.

Nice acknowledgement from VM but lets see what happens by the 8 week deadline - action or ignorance. I will update as & when

Opening an account was easy after the hell that was Barclays. The application form was quick and easy. Everything could be done on line. I got calls from the Customer Service team when they needed extra information. They took us step by step through the whole process. Things that were impossible with Barclays were met with 'yes' you can do that. Service was speedy, calls were answered and everything was sorted very quickly.

We needed to open a bank account for a new charity - Virgin Money are one of the few banks to still offer these.

The application process was straightforward, and fairly quick and once we'd submitted all of the information we were kept in the loop with what was happening.

I only downgraded because it took a little while to get the application details, but once we got that things went really quickly

Avoid this bank for anything, especially the 0% credit cards. Literally used the card once to make a purchase and they blocked card instantly, wouldn’t allow me to make the transaction then told me the account was under security review and there was nothing I could do until someone got in contact with me. No timeline when this would happen or when I would be able to use the card and access the account again. Awful customer service and a shambles.

Needed to set up a business account, A great experience end to end. Simple to set up, clear communication, knowledgeable and helpful staff during the set up process, quickly done and no issues, excellent overall

I would give Virgin Money a minus 10 if I could. Nothing seems to work. The processes must have been designed in the Stone Age. You get a text asking for a Y or N answer, you send back a Y and it doesnt understand the answer.

Virgin Money are completely useless. How can they protect your money if nothing works.

Your response is useless. What, you want me to waste more of my time? JUST FIX YOUR PROCESSES.

This companies customer service is appalling. I have no other words to describe them 14 phone calls 4 hours on phone to try and get my app and account back open after I have a phone call 2 weeks ago about fraud on the account from Virgin and I was promised a new card in the post 2 weeks ago. When I phone to see what is happening I get locked out and customer service refuses to help just very very poor. If I could score it lower I would