Hotels.com Recenzje 

I wish , I had 0 star option....
They took money from my account with no email confirmation and nothing. I can't even get my money back. Please, please stay away from this company and use the alternatives.

All I can say is this company are a bunch of crooks!
Their customer service is shameful!

At last, a company which takes seriously any complaints from its customers (even those which were not the company's fault) and seeks earnestly to resolve them. (Well done, Geraldine!). The chat helpdesk is a bit cumbersome but once you're in touch with an agent, they go the extra mile. They also have a voucher scheme with Tesco Rewards (double your money) which knocks £££s off your bill. Highly recommended.

Robbed me, never ever ever again!

Shocking customer service. Fobbed off constantly Despite them agreeing to alter a booking (same hotel same dates)they haven’t completed the tak and have kept our money,£250.00

I had a terrible experience at a hotel booked through this site; but that's not their fault, they rely on people reviewing the hotels so other customers can make an informed choice. The problem is, they wouldn't publish my bad review, possibly because it was so seriouse and the hotel was part of a major international chain. Their model is broken if they only publish good reviews. I will be using another hotel booking site in future.

This company does not understand the meaning of customer service. I spent several hours at my computer 'chatting' on-line. I kept asking to be contacted by phone to speak to somebody with a modicum of sense but to no avail. I was asked to give my mobile number and/or email and having given both they said they could find no record of me, even though my phone app clearly showed me as having been a member for several years when I used them once before. I will never use them again and I advise others to avoid them like the plague

Customer service? Not sure hotels.com know what this is. Outrageous!! Chat online to someone who spends their life putting you on hold and doing absolutely nothing

Norfolk Inn Hotel, Norfolk Square. Delete, delete it especially from my memory. Due to situations out of my control I had to stay here not 1 but 2 nights, would not recommend it to anyone, couldn't wait to leave. At least the bed sheets and towels seemed clean and that is the only good thing about it.

Awful experience wouldn’t use this company again. One agent says one thing and another says something else. Trying to cancel a room after the event we where going to see was cancelled so now we have to go or lose our £220. AVOID AT ALL COST!!!!!

I am having a nightmare on the eve of my nieces wedding and I just want to go home. I am a lone female in a room above a pub where I have ro share the bathroom and toilet with men
I'm scared. I asked hotels.com.to let.book another convenient hotel. But they told me I would have to pay the full cosy of this hotel and some. Its totally inconvenient. They want to kick me out at 10am when the wedding is at 1pm. But they have offered that I sit in the pub till I'm ready to leave. Hotels
Com won't.swallow the cost and have allowed me to stay in an inconvenient hotel where I am unhappy and scared. They do not care about women's safety. My alternative is to leave the hotel.amd go home and.miss the wedding. I think I have to so this and will never book with hotels.com ever again. I'm done.

I just took a photo of mens underwear hanging in the shared bathroom. It's a nightmare

Just recently had a stroke called hotels.com to get a refund for a hotel we booked in the Isle of Man and was told it's against terms and conditions I will never book through this site in my life

I use hotels.com to book business travel and when I have built up enough stays I use the rewards for a personal trip. When I go into my browser the menu bar across the top shows my name. If I click on my name it shows my rewards and how many additional stays I need to collect to earn a free night's stay, therefore, assume I am logged in. I then proceed to book 10 nights for business. After booking I discover that I am not logged in at all! I contacted hotels.com to ask them to transfer the booking to my account but I am told this can't be done and I should cancel the booking and re-book. The property has no more rooms available so I can't do this. This feels like an extremely unfair practice and should be fixed immediately.

I booked a hotel (Whoop Hall) for my wife and myself for a business trip, only to arrive at the hotel which they have advertise were there was no staff to greet you, no evening food then to be told to get a takeaway, got woken up at 5am by dogs barking in the room next door, no breakfast and no staff to complain to.
And then to add to the pain Hotels.com say that because they can not get hold of the hotel (NO STAFF) then i am basically on my own and you pay your money you take your chances.
NOT GREAT CUSTOMER SERVICES

Cancelled our hotel then expected us to pay for a new one at more than double the cost. Call us late at night to try and sort it and offer to pay the difference between original and new hotel then only cover two thirds of this saying I needed to pay the tax at the hotel even though the tax was included on the original booking. Try to speak with them through their Facebook page and they just don’t reply when there is a problem they can’t sort. Poor service full of broken promises and awful customer service.

I had been using hotels.com to book rooms for my business for years, however that changed today.

Hotels.com offer free hotel stamps towards a free room, I received an email saying you can keep your reward room active by booking another rooms, so I did, 9 infact, only to find out 2 days later that the free rooms expired anyway.

I spoke with them on the chat but pointless they are clearly not willing to help or even listen, no contact number or email would be given just the old computer says no. it was pointless they are not interested

don’t even bother the stamps are worth nothing when you want them.

Dive Inn Resort Sharmel Sheikh

From the moment you enter this family hotel you are treated like Royalty!

The reception staff were very welcoming and the lovely man that escorted us to our room with our luggage is a gem.

The food was excellent, differant selection each day and the waiters and chefs were very attentive and sociable.

Costa the Customer Relations Manager is a BIG assett to this family run hotel. His people skills are excellent and always on hand should any problems arise. He would always take the time to have a quick chat or just stop and say hello to make sure you were having a good day.

The bar staff are amazing and have the patience of a Saint (some guest were very demanding and rude) but not once did these lovely young men raise to the bait!

Last but not least I have to give a big shout out to Eilijah who has a shop located within the hotel. Please if you go to this hotel you must visit the shop. This guy is histerical and very entertaing makes a good cup of apple tea as well. We purchased some tea to take home but left it in the room when we left. Eilajah arranged to have more sent to us when he found out with no additional cost. He has some fantastic gifts and a very good prices. Thanks mate your a 🌟

Thanks for making my 60th so memorable. Xxx

DONT READ THE NEGATIVE REVIEWS . JUST BOOK YOU WILL LOVE IT

See you all next year

An awful company. I saved up points and within one month of my last trip had all the points deleted.

Just an AI Robot voice for customer service and no human contact. A complete scam and I’ve deleted my account and from now on avoid Hotels.com always.
Date of experience: 30 January 2023

I booked a hotel in Buxton,and it advertised having a bar. There is no bar,and no facilities to get a drink

Terrible transactions processing would not let me use my free nights and I have more than 20 free nights left. Seems like they bait you and then when you try to redeem they deny you using it.