I had a problem ordering the free samples with my order but Lilia in customer services resolved this for me. The reply to my initial request was very prompt and all further correspondence was also ver... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I had a problem ordering the free samples with my order but Lilia in customer services resolved this for me. The reply to my initial request was very prompt and all further correspondence was also ver... Zobacz więcej
Reakcja na opinię
I recently contacted Erborian about the new CC Creme formula which has recently changed. I find the new one quite claggy to apply, much heavier than the original, it also sits very shiny and pores no... Zobacz więcej
I have bought the red correct from Eborian for years..it was my cream for life..I haven't got time for long winded 30 minute make up routines.. But I bought my next batch from Amazon..and I thoug... Zobacz więcej
I bought the CC Creme / high definition in Dore and l am very happy with the quality of the product and its ingredients, plus l was pleasantly surprised to get a couple of free samples. The package wa... Zobacz więcej
Korean Skin Therapy
Captial House, Chapel St, NW1 1DS, London, Zjednoczone Królestwo
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Delivery was extremely quick - days only and the product quality is amazing. Was a first time buyer, will definitely return.

Odpowiedź od Erborian UK
We had a delivery issue - our mistake and Lilia from Erborian worked with us to help resolve the issue. All our queries were handled quickly and clearly and we had a very happy outcome. Thank you Erborian and especially thank you to Lilia - you were five star!

Odpowiedź od Erborian UK
I returned an item nearly two weeks ago , I have sent two emails and this morning I rang their helpline at 9 am , the automated message stated that “ all our advisors are busy “ - at 9 am as soon as the lines open ?? I find that very hard to believe! I just want my refund ! I am extremely disappointed in the service provided by this company- AVOID at all costs !!!
Two separate orders - in one an item was missing. I was not notified - however, calling customer service this was swiftly investigated and mind put at ease that I was not charged. The orders are for a friend's birthday; cannot comment on the products. On the other hand Erborian is highly recommended when you research. Thanks Lilia - great first experience for customer service.
I always kept on switching from one skincare brand to another but for the past 2 years, Erborian has been the only one I’m stuck on. I love their bamboo products as I find that they’re the only ones able to regulate a mixed skin. Their products are quickly absorbed by the skin and aren’t harsh at all. I tried their masks as well and I really enjoy them, to the point of organizing mask parties with my friends ! I think this brand is really underrated.
I discovered this company about two years ago and I’ve kept ordering, I think I’ve ordered about 15 times now and I keep going back. Their Bb creme is so light on the skin but provides really good coverage which is what I love. They also deliver so quickly within 3-4 days. I also like that they always have offers on or free gifts. They are also one of very few companies that have still provided excellent customer service despite the pandemic. It’s nice to know you can count on a company whose products can provide some pampering during these times.
I bought the CC Creme / high definition in Dore and l am very happy with the quality of the product and its ingredients, plus l was pleasantly surprised to get a couple of free samples. The package was delivered within the time advised when l checked out, even during the COVID19 lockdown. I shall repurchase again from Erborian as their K beauty products have good reviews.
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