Due to an unfortunate back order situation I did not receive the hair dryer and diffuser set I ordered when the website said I should have received it. I reached out at the time and was informed tha... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I like how the products work but I absolutely cannot stand that they are overly perfumed. A subtle scent I could live with but these are in-your-face. Considering that fragrance is one of the bigge... Zobacz więcej
Reakcja na opinię
I order from Cursmiht several times a year. Naturally there are glithches here or there and every time Curlsmith come through in a timely and professional order. Most recent one was a mishap during t... Zobacz więcej
Excellent customer service. I had an issue whilst placing an order. I emailed as soon as I realised, not expecting a reply immediately, as it was the weekend. Carly replied straight away and the is... Zobacz więcej
Informacje dotyczące firmy
- Sklep z produktami do włosów
- również w kategorii:
- Kosmetyki
Napisane przez firmę
The first gourmet haircare brand specifically created for curls. Inspired by generations of home made hair remedies.
Dane kontaktowe
Zjednoczone Królestwo
- hello@curlsmith.com
- uk.curlsmith.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutey brilliant
Absolutey brilliant. Fantastic products backed up by fantastic customer service! Alicia was so helpful yesterday. Really helped with some user error questions. Wouldnt dream of using anything else. Highly recommended
Fabulous and friendly customer service
Helpful and friendly customer service from Carly. Would 100% recommend.
Sebastian C.
Excellent customer service
The products are really lovely and really suit my hair. The customer service is great. I had placed an order to be sent to my daughter and later that evening realised I'd put the wrong postcode. I had a quick response and it was dealt with immediately
Great products, lovely staff
Great products and Carly was really helpful sorting out an issue I had with my order :)
There was an issue with my delivery…
There was an issue with my delivery (not Curlsmith’s fault) and they dealt with my email/issue so quickly I was really impressed. Thank you Carly and the rest of the team who helped me
Excellent customer service from Carly…
Excellent customer service from Carly she went out of her way to help me locate my parcel and was very efficient and helpful.
Wonderful experience!
I recently placed an order with Curlsmith which had somehow gotten lost in the post. When I contacted them, the lovely Carly helped by sending out a new order which arrived in super-speedy time. Thank you so much! I love Curlsmith products as they're the only thing which works on my hair!
Excellent customer service from Carly
Excellent customer service from Carly! She went above and beyond to help me sort out my problem with the hairdryer and found the order number (item was a gift so I didn’t have it)
She replied so quickly and sorted out the problem so efficiently I was very impressed and grateful. Thankyou
Stellar customer service from Carly
Carly sorted out a delivery issue for me in lightning quick time. Friendly, fast and highly satisfactory customer service.
Excellent Customer Service from Stephanie
I had an item missing from latest delivery. Stephanie went above and beyond to get the missing item sent to me ASAP. Thank you so much Stephanie, you were great ! 😊
Sent wrong items, no customer service
I ordered a number of styling products aa I had tried the minis before and loved them, however, when I received my order, it was completely different to what I ordered. I received shampoo and conditioner, which I don't get in with as it makes my hair fluffy.
Contacted the customer service using the "hello@curlsmith' address as there is no other way of contacting them. Not heard from them, nothing, it's been over a week!!

Odpowiedź od CURLSMITH UK
Alicia - outstanding
Had a major problem with a delivery - the courier was the problem - Alicia at Curlsmith went above and beyond to help me out - order finally arrived - I don't have the words to say how awesome she was and she was so patient with all my distress - thank you Alicia!!!!!
Great haircare
Great haircare
I'd been using their products for a year, and my hair are so happy with it. Even when I scanned the structure of hair at the hairdresser, they said the hair condition is almost ideal and I should continue doing the care I'm doing now.
In addition to this, amazing customer service: I moved to another country and didn't cancel my subscription on time, but Alicia was able to quickly cancel my order before it's been shipped, processed the refund and was very supportive
My experience with customer service was…
My experience with customer service was Great! Stephanie listened to my concerns and resolved the issue immediately :)
Excellent products that smell divine
Excellent products that smell divine! Customer service is amazing. Alicia was very helpful
Excellent customer service from…
Excellent customer service from Stephanie, very helpful and polite. My issue was resolved and exceeded my expectations.
Great costumer service
Great costumer service. I had problems with delivery but lovely Carly resolved them in very timely manner. Highly recommend.
Great customer service
Great customer service, I got useful tips from Alicia!
Outstanding customer service from Carly…
Outstanding customer service from Carly she went over and above and the products are the best I’ve ever used. I constantly come back
Great customer service
Great customer service. Error on site not giving me gift for free at final payment. All sorted by Carly and sent to me separately even though offer finished by time I sorted it. Very happy
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







