CURLSMITH UK Recenzje 

268
•
Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Due to an unfortunate back order situation I did not receive the hair dryer and diffuser set I ordered when the website said I should have received it. I reached out at the time and was informed tha... Zobacz więcej

Oceniono na 3 z 5

I like how the products work but I absolutely cannot stand that they are overly perfumed. A subtle scent I could live with but these are in-your-face. Considering that fragrance is one of the bigge... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I order from Cursmiht several times a year. Naturally there are glithches here or there and every time Curlsmith come through in a timely and professional order. Most recent one was a mishap during t... Zobacz więcej

Oceniono na 5 z 5

Excellent customer service. I had an issue whilst placing an order. I emailed as soon as I realised, not expecting a reply immediately, as it was the weekend. Carly replied straight away and the is... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z produktami do włosów
  2. również w kategorii:
  3. Kosmetyki

Napisane przez firmę

The first gourmet haircare brand specifically created for curls. Inspired by generations of home made hair remedies.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

268 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(268)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Alicia was brilliant

Alicia was brilliant. She understood my issue and proactively set about helping me. I’m a regular customer and love the products that I have found work for me. Thank you Alicia. I am now subscribed for receipt of Featherlight leave in cream. I am also appreciating my BOGOF offer!

10 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Since I love the product this time I…

Since I love the product this time I had half the order delivered. But after one email I got the rest of the order within a two days. Thanks to Carly for keeping the correspondence and making things work
Keep up the good work with excellent customer relations. Saba

5 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Very Happy

I contacted CURLSMITH UK for help with their products. A young lady called Carly replied with recommendations, very quickly. Which I appreciated so much.
Will be ordering suggested items.
Thank you Carlt

3 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Thanks go to Alicia- great customer service.

Thanks go to Alicia who solved my product issue very quickly. Great communication- prompt response, friendly, and efficient. Product was replaced without any problems. I appreciated dealing with the same person throughout. Made me feel valued as a customer. I recommend the products too. Great service. Thank you.

4 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Brilliant customer service

The dispenser on my mousse failed. I emailed Curlsmith and almost immediately Alicia emailed back with details of the delivery for a replacement. Brilliant customer service from this company

24 lutego 2025
Opinia niezależna
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Odpowiedź od CURLSMITH UK

Hi Maureen! Thanks so much for leaving this lovely review :) So glad I could help! - Alicia @ Curlsmith

Oceniono na 5 z 5

DPD didn’t deliver my order

DPD didn’t deliver my order. Carly addressed this with speed and arranged a replacement to be sent which I received today. Thank you Carly for your swift action.

17 lutego 2025
Opinia niezależna
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Odpowiedź od CURLSMITH UK

Hi Claire, thanks so much for taking the time to leave this lovely review! So pleased to hear that Carly was able to sort the replacement for you. :) - Alicia @ Curlsmith

Oceniono na 5 z 5

The best service

The best service. Thanks to Carly for help in solving my issue with the order.

17 lutego 2025
Opinia niezależna
Logo CURLSMITH UK

Odpowiedź od CURLSMITH UK

Hi Mary, thanks for leaving this kind review! So pleased to hear Carly gave the best service! - Alicia @ Curlsmith

Oceniono na 3 z 5

I like how the products work but…

I like how the products work but I absolutely cannot stand that they are overly perfumed. A subtle scent I could live with but these are in-your-face.

Considering that fragrance is one of the biggest allergens, why-oh-why do companies insist we all have to walk around in clouds of their fragrance all day?

15 lutego 2025
Opinia niezależna
Logo CURLSMITH UK

Odpowiedź od CURLSMITH UK

Hi Sven, thanks for taking the time to leave us a review. So sorry to hear that the fragrance is a little bit much for you! We completely appreciate that people's preferences can vary when it comes to fragrances. You may be pleased to hear that we do have a new Fragrance Free Recipe due to launch soon! Keep an eye on the site over the next few months for updates. :) - Alicia @ Curlsmith

Oceniono na 5 z 5

Problem solved

Ordered the products and had a problem with delivery - customer service (Cathy) was brilliant and the products were located - very happy with the quality of the service as well as the products - will be ordering more

14 lutego 2025
Opinia niezależna
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Odpowiedź od CURLSMITH UK

Hi! Thanks so much for leaving this lovely review, so pleased to hear you were happy with the products and the service you received. :) - Alicia @ Curlsmith

Oceniono na 5 z 5

Love the products

Love the products. Carly was super helpful in sorting a delivery address issue.

13 lutego 2025
Opinia niezależna
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Odpowiedź od CURLSMITH UK

Hi Katie! Thanks so much for taking the time to leave this review, so great to hear you were happy with the products and that Carly was able to help with the address issue. :) - Alicia @ Curlsmith

Oceniono na 5 z 5

Great customer service

I love the products, of course, but this time I would like to mention the straordinary helpfulness of Carly who helped me with an order that was lost y dpd.
Carly was friendly, proactive and effective, letting me feel a valued customer.
Thank you, Carly!

13 lutego 2025
Opinia niezależna
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Odpowiedź od CURLSMITH UK

Hi Angela, thanks for leaving this lovely review! So pleased to hear that Carly was able to help with the lost order. :) - Alicia @ Curlsmith

Oceniono na 4 z 5

DPD had not delivered my package and…

DPD had not delivered my package and Carly from customer services reacted to my email and dealt with the situation accordingly.

10 lutego 2025
Opinia niezależna
Logo CURLSMITH UK

Odpowiedź od CURLSMITH UK

Hi Lauren, so pleased to hear that Carly was able to help! :) - Alicia @ Curlsmith

Oceniono na 5 z 5

Great product & service

Love the products, love the service! Best investment for my hair.
Carly from customer service really helped me with a delivery related issue and was super responsive and helpful!

6 lutego 2025
Opinia niezależna
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Odpowiedź od CURLSMITH UK

Hi Prabh, thanks for leaving this review! So pleased to hear that Carly was able to help you with the delivery issue. :) - Alicia @ Curlsmith

Oceniono na 5 z 5

Customer Service

I had a very good experience with customer service, reimbursing me for something I'd asked to be exchanged - but what I appreciated even more was that they asked me to donate this to a good charity. Very nice initiative.

5 lutego 2025
Opinia niezależna
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Odpowiedź od CURLSMITH UK

Hiya, thanks for taking the time to leave a review. :) Hope the charity was happy to take it! :) - Alicia @ Curlsmith

Oceniono na 5 z 5

Good Products & Good Customer Service

I use a few products from this range and find them to be very good. I ordered a couple of products recently but only one of them was in the box when I received it. I contacted Curlsmith and Carly was very helpful and made arrangements for the missing item to be sent out immediately, which I have now received.

5 lutego 2025
Opinia niezależna
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Odpowiedź od CURLSMITH UK

HI Sheree! Thanks for taking the time to leave a review. Really glad to hear that Carly was able to help you out with the missing item! :) - Alicia @ Curlsmith

Oceniono na 5 z 5

5* customer service

Product has everything I look for no silicones and animal cruelty friendly. Customer service is very helpful and responds to personal requests.

3 lutego 2025
Opinia niezależna
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Odpowiedź od CURLSMITH UK

HI Anna! Thanks so much for the kind review, so happy to hear that you're pleased with the products!! <3 - Alicia @ Curlsmith

Oceniono na 5 z 5

Thank you Alicia!

Alicia was so helpful. I created an order and it was defaulted to an old postal address. Alicia was able to intercept the package and re route it to my current address with no break in service. Thank you so much..and the products are amazing!

21 stycznia 2025
Opinia niezależna

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