Due to an unfortunate back order situation I did not receive the hair dryer and diffuser set I ordered when the website said I should have received it. I reached out at the time and was informed tha... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I like how the products work but I absolutely cannot stand that they are overly perfumed. A subtle scent I could live with but these are in-your-face. Considering that fragrance is one of the bigge... Zobacz więcej
Reakcja na opinię
I order from Cursmiht several times a year. Naturally there are glithches here or there and every time Curlsmith come through in a timely and professional order. Most recent one was a mishap during t... Zobacz więcej
Excellent customer service. I had an issue whilst placing an order. I emailed as soon as I realised, not expecting a reply immediately, as it was the weekend. Carly replied straight away and the is... Zobacz więcej
Informacje dotyczące firmy
- Sklep z produktami do włosów
- również w kategorii:
- Kosmetyki
Napisane przez firmę
The first gourmet haircare brand specifically created for curls. Inspired by generations of home made hair remedies.
Dane kontaktowe
Zjednoczone Królestwo
- hello@curlsmith.com
- uk.curlsmith.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Alicia was brilliant
Alicia was brilliant. She understood my issue and proactively set about helping me. I’m a regular customer and love the products that I have found work for me. Thank you Alicia. I am now subscribed for receipt of Featherlight leave in cream. I am also appreciating my BOGOF offer!
Since I love the product this time I…
Since I love the product this time I had half the order delivered. But after one email I got the rest of the order within a two days. Thanks to Carly for keeping the correspondence and making things work
Keep up the good work with excellent customer relations. Saba
Very Happy
I contacted CURLSMITH UK for help with their products. A young lady called Carly replied with recommendations, very quickly. Which I appreciated so much.
Will be ordering suggested items.
Thank you Carlt
Thanks go to Alicia- great customer service.
Thanks go to Alicia who solved my product issue very quickly. Great communication- prompt response, friendly, and efficient. Product was replaced without any problems. I appreciated dealing with the same person throughout. Made me feel valued as a customer. I recommend the products too. Great service. Thank you.
Quick and efficient service
Quick and efficient service. Bamboo comb arrived broken but Carly swiftly sorted it and sent me a replacement.
Brilliant customer service
The dispenser on my mousse failed. I emailed Curlsmith and almost immediately Alicia emailed back with details of the delivery for a replacement. Brilliant customer service from this company

Odpowiedź od CURLSMITH UK
DPD didn’t deliver my order
DPD didn’t deliver my order. Carly addressed this with speed and arranged a replacement to be sent which I received today. Thank you Carly for your swift action.

Odpowiedź od CURLSMITH UK
The best service
The best service. Thanks to Carly for help in solving my issue with the order.

Odpowiedź od CURLSMITH UK
I like how the products work but…
I like how the products work but I absolutely cannot stand that they are overly perfumed. A subtle scent I could live with but these are in-your-face.
Considering that fragrance is one of the biggest allergens, why-oh-why do companies insist we all have to walk around in clouds of their fragrance all day?

Odpowiedź od CURLSMITH UK
Problem solved
Ordered the products and had a problem with delivery - customer service (Cathy) was brilliant and the products were located - very happy with the quality of the service as well as the products - will be ordering more

Odpowiedź od CURLSMITH UK
Love the products
Love the products. Carly was super helpful in sorting a delivery address issue.

Odpowiedź od CURLSMITH UK
Great customer service
I love the products, of course, but this time I would like to mention the straordinary helpfulness of Carly who helped me with an order that was lost y dpd.
Carly was friendly, proactive and effective, letting me feel a valued customer.
Thank you, Carly!

Odpowiedź od CURLSMITH UK
DPD had not delivered my package and…
DPD had not delivered my package and Carly from customer services reacted to my email and dealt with the situation accordingly.

Odpowiedź od CURLSMITH UK
Great product & service
Love the products, love the service! Best investment for my hair.
Carly from customer service really helped me with a delivery related issue and was super responsive and helpful!

Odpowiedź od CURLSMITH UK
Customer Service
I had a very good experience with customer service, reimbursing me for something I'd asked to be exchanged - but what I appreciated even more was that they asked me to donate this to a good charity. Very nice initiative.

Odpowiedź od CURLSMITH UK
Good Products & Good Customer Service
I use a few products from this range and find them to be very good. I ordered a couple of products recently but only one of them was in the box when I received it. I contacted Curlsmith and Carly was very helpful and made arrangements for the missing item to be sent out immediately, which I have now received.

Odpowiedź od CURLSMITH UK
5* customer service
Product has everything I look for no silicones and animal cruelty friendly. Customer service is very helpful and responds to personal requests.

Odpowiedź od CURLSMITH UK
Query on my order
Carly was very efficient solving query on my order
Carly was so helpful and quick to…
Carly was so helpful and quick to resolve my issue with my subscription. Thank you!
Thank you Alicia!
Alicia was so helpful. I created an order and it was defaulted to an old postal address. Alicia was able to intercept the package and re route it to my current address with no break in service. Thank you so much..and the products are amazing!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







