I’ve had an excellent experience with UGP over the years. The staff are always friendly, professional, and genuinely helpful, and their rates have consistently been the most competitive I’ve found. I’... Zobacz więcej
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Ours was a fast and easy transfer with real people on customer service. Not chatbots or push buttons with multiple options, so a real change and real customer service. The online portal was clear and... Zobacz więcej
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I had a really positive experience speaking with Tom Broughton. He was incredibly helpful, took the time to explain everything clearly, and made what felt quite confusing much easier to understand.... Zobacz więcej
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I have been dealing with Tom Broughton who is our account manager. He has been efficient, and communication brilliant, in setting up our new electrical supply on our new site. It was quick, easy,... Zobacz więcej
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Informacje dotyczące firmy
O UGP - United Gas & Power
Napisane przez firmę
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Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Since its establishment in 2013, United Gas & Power (UGP) has risen to become a premier business energy supplier in the UK, dedicated to crafting bespoke gas and electricity solutions for businesses. Known for stellar customer service and malleable contract options, UGP utilises a user-friendly online portal to ease energy management for clients. In line with sustainability goals, UGP offers green energy alternatives, aiding companies to shrink their carbon footprints while enhancing eco-friendly practices. Each client benefits from individualised guidance offered by dedicated account managers, who strive to help businesses in optimising energy use, trimming costs, and encouraging sustainable expansion. UGP is not just an energy provider, but an engaged partner that remains committed to steering your enterprise towards a more economical, sustainable future.
LEARN MORE ABOUT RENEWABLE POWER WITH UGP
Top Rated Energy Supplier in the UK
Napisane przez firmę
- Business energy solutions from the UK's highest rated commercial supplier
- United Gas & Power fuels business growth with tailored energy solutions, user-friendly online management, top-tier customer service, and dedicated guidance, all while championing a greener, more cost-effective future.
Dane kontaktowe
Guiseley, LS20 8AH, Leeds, Zjednoczone Królestwo
- 08006696697
- salessupport@ugp.co.uk
- ugp.co.uk
4,7
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Stress free switch to UGP
Regan was helpful on the phone and dealt with email questions, quickly and efficiently. Our company had multiple meters that were due out of contract in just a few days. This was no trouble at all and took any stress away from me.
Once the contracts were signed and agreed. I was passed on to Eddie who was also great. He set up an online account for us to submit readings, get copy bills etc. He merged all of the meters into one online account, rather than several.
Thank you. I will definitely recommend your company and will soon switch my home energy too.
26 września 2024
Odpowiedź od UGP - United Gas & Power
Thank you for your wonderful feedback! We’re so pleased to hear that Regan and Eddie were able to make the switch stress-free for you. Managing multiple meters can be tricky, but we’re glad it was handled smoothly and efficiently. We look forward to continuing to support your business, thanks again for recommending us!
Best regards,
The UGP Team
Great company so far
We just started using them, but so far a great experience. Very helpful team. Sorted our transfer from previous suppliers and it was very smooth transfer.
1 października 2024
Odpowiedź od UGP - United Gas & Power
Thank you for sharing your experience! We're delighted to hear that your transfer to UGP went smoothly and that our team has been helpful. We look forward to continuing to provide you with great service.
Best regards,
The UGP Team
Great experience with stress free switching
Regan Coates (accounts management) and Sophie Walker (Onboarding) have both been fantastic, making our switch to UGP smooth and without stress.
1 października 2024
Odpowiedź od UGP - United Gas & Power
Thank you for your kind words! We're thrilled to hear that Regan and Sophie helped make your switch to UGP a smooth, stress-free experience. We're here to continue providing excellent service and support.
Best regards,
The UGP Team
Competitive prices and seamless…
Competitive prices and seamless handover to new account. Everything dealt with professionally
25 września 2024
Odpowiedź od UGP - United Gas & Power
Thank you for taking the time to share your experience with us! We’re glad to hear you found our pricing competitive and the handover smooth. Our goal is to ensure everything is managed with professionalism and ease for our customers. If you need any further assistance, we’re here to help.
Best regards,
The UGP Team
I contacted UGP about our new account…
I contacted UGP about our new account and their reply was not only swift but also very helpful. My query was dealt with almost immediately. Very impressive.
17 września 2024
Opinia niezależna
Odpowiedź od UGP - United Gas & Power
Thank you for your kind words! We're thrilled to hear that your query was handled swiftly and to your satisfaction. Providing timely and helpful service is something we take great pride in. If you need any further assistance, don’t hesitate to reach out!
Best regards,
The UGP Team
Tom is always polite and helpful
Tom is always polite and helpful. They are a great company to deal with.
13 września 2024
Odpowiedź od UGP - United Gas & Power
Thank you for your kind words! We're thrilled to hear that Tom has been consistently polite and helpful in your dealings with UGP. We strive to provide top-notch service, and it's always rewarding to know that our efforts are appreciated.
We look forward to continuing our partnership!
Best regards,
The UGP Team
Tim from UGP
I dealt with Tim on our last contract and found him to be extremely efficient and honest. I didn't hesitate in signing a new contract with UGP
9 września 2024
Odpowiedź od UGP - United Gas & Power
Hi Chris,
Thanks so much for your review. It is much appreciated. Thanks again for renewing with UGP for another contract!
Thanks,
UGP
Brilliant service
Brilliant service, we were referred to UGP via another organisation.
As a small business we wished to look at alternatives to brokers we have previously used due to various issues.
We were helped by Herbie who helped explain current pricing, and general overview of the energy situation in the UK, and arranged a very competitive offer which we have chosen. One of the best parts for us was was the ease and competency of communication (a teams call!), no forced 'rush' that some brokers try, and dealing with the transfer to the new contract to allow me to focus on more immediate responsibilities of the business.
Thank you for the great service.
29 sierpnia 2024
Opinia niezależna
Odpowiedź od UGP - United Gas & Power
Thank you for your wonderful feedback! We're delighted to hear that Herbie was able to guide you through the process with ease and provide you with a competitive offer. We understand the importance of clear communication and a no-pressure approach, so it's great to know that this made a positive impact on your experience.
We appreciate your trust in UGP and look forward to continuing to support your business.
Best regards,
The UGP Team
Such a pleasant experience
I was getting fed up with overseas call centres and holding on the phone for hours on end with BG so I spoke to Thomas at UGP who was very patient with me, we had 3 different energy accounts that needed switching and he made the whole process very easy. We got very fair rates and I have been very happy with everything. Having people in the UK you can talk to makes such a difference, please keep up the great work!
28 lutego 2024
Odpowiedź od UGP - United Gas & Power
Thank you for sharing your experience! We're thrilled that Thomas was able to assist you smoothly with switching your energy accounts and that you were happy with the personal account management service.
Your feedback is appreciated and we look forward to continuing to provide you with great service and fair rates.
Best regards,
The UGP Team
Commercial Arts Centre Electricity Renewal
Tom was great help with renewals, informative and empathetic to customer circumstances. Great communicator.
1 sierpnia 2024
Odpowiedź od UGP - United Gas & Power
Thank you for your feedback! We’re pleased to hear that Tom was able to assist you effectively with your electricity renewal. We strive to offer not only competitive pricing but also a personalized approach, understanding the unique circumstances of each of our customers.
We appreciate your trust in us and look forward to continuing to meet your needs.
Best regards,
The UGP Team
I don't normally do reviews but have…
I don't normally do reviews but have had a few emails from UGP requesting one. Dealing with UGP has always been good with quick responses instead of being in a queue & feels that I'm with a small local Yorkshire company rather than one of the giants. However, the reason I've only given 3 stars is that I was promised that our smart meters could be read remotely, which was an important factor when changing suppliers, as I am not local to where the meters are sited. After signing up to UGP & requesting smart meter readings, I was then told that this wouldn't be possible, which means at the end of every month I now have to do a 25 miles round trip just to read the meters ! Had I been aware of this, I wouldn't have moved to UGP.
21 sierpnia 2024
Odpowiedź od UGP - United Gas & Power
Hi David,
Thank you for taking the time to share your feedback, and we sincerely apologise for any inconvenience you’ve experienced. We understand how important remote meter readings are, especially given your situation. It’s disappointing to hear that we didn’t meet your expectations in this regard.
We are currently working with our metering team to get the matter resolved as it would seem that there is an issue obtaining remote reads on your current electric meter. We will contact you directly in order to ensure that this issue is resolved asap.
If there’s anything we can do to assist you further or to explore alternative solutions, please don’t hesitate to reach out.
We value your business and hope to improve your experience with us moving forward.
Best regards,
The UGP Team
The registration process was simple and…
The registration process was simple and easy to follow.
7 sierpnia 2024
Odpowiedź od UGP - United Gas & Power
Thank you for your positive review, our team work hard to ensure that the registration process is easy for our customers. Your feedback is greatly appreciated, please do not hesitate to call us if you need any further assistance.
Best Regards
The UGP Team
Odpowiedź od UGP - United Gas & Power
Thank you for sharing your experience! We're glad to hear that our response was prompt and our pricing competitive. If you have any further questions or need additional assistance, we're always here to help.
Best regards,
The UGP Team
Not helping when you need them
I switched to UGP 16 months for price reasons. The switch was relatively easy but despite numerous reminders they were unable to read the meter remotely. They said this should be easy, they tried and failed. Four months ago they said this was fixed, but in fact somehow on that date they managed to disable the night meter. Then they said our meter was broken and needed replacing. We now have a new meter with no instructions on how to read it and still no night meter reading so being charged all electricity at the higher Day rate.
Now not getting any replies to my emails.
This wasn't a good day for you to send me a request to fill in a Trustpilot review.
16 sierpnia 2024
Odpowiedź od UGP - United Gas & Power
Hi Olwen,
Thank you so much for taking the time to leave us a review. We are looking into this issue with the meter currently and working hard to get this addressed for you.
This has been escalated to the Head of Operations and will get you an update asap in terms of the issue.
Feel free to call through to the customer services team or your Account Manager if you need an update but we will get back to you asap on this.
Thanks,
UGP
Helpful on the telephone
Helpful on the telephone, no long waiting times and good competitive prices.
6 maja 2024
Odpowiedź od UGP - United Gas & Power
Thanks for taking the time to leave us a review. It is much appreciated.
Always very helpful and honest.
14 sierpnia 2024
Odpowiedź od UGP - United Gas & Power
Thank you for your feedback! We're pleased to hear that you've found our service to be helpful and honest. We strive to provide our customers with the best experience possible, and your kind words mean a lot to us.
Best regards,
The UGP Team
Highly recommend Joel
I have been dealing with Joel for almost a year, and have found him to always be professional, quick to supply competitive quotes and always available to assist with any queries I have. I highly recommend Joel, along with UPG, and compared to other electricity companies - well, there is no comparsion.
14 sierpnia 2024
Odpowiedź od UGP - United Gas & Power
Thank you for your kind words and for recommending Joel and UGP! We’re glad to hear that Joel has been professional, quick to assist, and able to meet your energy needs. It's great to know you’ve had such a positive experience with us compared to other providers.
We're here to help anytime you need us, and we look forward to continuing to work with you.
Best regards,
The UGP Team
Highly recommend
I cannot rate Tom Broughton highly enough, he has been so helpful in advising me how to get out of an auto renew contract with a broker that I did not know that I was on and providing me with constant updates on the current market, and finally securing me the best deal.
You might find slightly cheaper out there but from my experience you will pay more in the long run.
Avoid the brokers and go straight to these guys you won't be disappointed.
Thanks again Tom you have been amazing all of the way through.
7 sierpnia 2024
Odpowiedź od UGP - United Gas & Power
Thank you for your fantastic feedback! We're delighted to hear that Tom was able to assist you with navigating out of your previous contract and securing the best deal for your business.
Your kind words and trust in our service mean a lot to us and we look forward to providing for you and your business into the future.
If you need any further assistance, don’t hesitate to reach out. Thanks again for choosing UGP!
Best regards,
The UGP Team
Odpowiedź od UGP - United Gas & Power
Thank you for your kind words! We're delighted to hear that you found our team both professional and pleasant to work with. If there's anything more we can assist you with, please don't hesitate to let us know.
Best regards,
The UGP Team
Odpowiedź od UGP - United Gas & Power
Thank you for your feedback! We're thrilled to hear that you found our service polite and professional. If you have any more questions or need further assistance, feel free to reach out.
Best regards,
The UGP Team
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