TutorCruncher Recenzje 

275
•
Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Highly Recommend TutorCruncher – Worth Every Penny! I use TutorCruncher for both of my businesses, and I can honestly say it’s been one of the best investments I’ve made! Having already us... Zobacz więcej

Oceniono na 4 z 5

TutorCruncher does help to reduce the time managing clients and accounts massively. There are a few technical points that we often run into, and sometimes things are a bit trickier than they need to b... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

The new site is great and really useful for organising client bookings and payments. It all looks good and seems very customisable for individual needs. A few features could be a little more user frie... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

TONY - he was absolutely amazing! We had an initial call with a different team member and almost didn't sign up. Luckily, we did and Tony has gone above any expectation. He's professional, knowledgab... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent oprogramowania

Napisane przez firmę

TutorCruncher is all about providing your tutoring clients with a first-class service to streamline your company’s administration. We believe in providing an efficient, cost-effective platform that can boost our clients potential by cutting administrative time drastically. That’s why we built TutorCruncher, to level the playing field for small and large companies alike.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

275 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(275)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 66

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Reduces workload and improves efficiency

TutorCruncher has dramatically reduced my workload and made all of our systems so much more efficient.

6 września 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

That's why we're here! Thank you so much for your kind words!

Best,
The TutorCruncher Team

Oceniono na 5 z 5

Great communication and a great payment…

Great communication and a great payment system. Would highly recommend.

4 września 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you so much for your feedback. We're thrilled to hear that you're satisfied with our system. Always happy to help!

Best,
The TutorCruncher Team

Oceniono na 5 z 5

Tutorcruncher has been an effective and…

Tutorcruncher has been an effective and helpful platform to allow me to manage and grow my tutoring business. Highly recommend

4 września 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you so much for your kind words and valued feedback!

Best,
The TutorCruncher Team

Oceniono na 4 z 5

Tutorcruncher has been great for tracking lessons/payments/clients and tutors.

Tutorcruncher has been great for tracking lessons/payments/clients and tutors. It is easy to use and you can usually find what you need from the user guide if you get stuck. The only reason for 4 stars out of 5 is that I was hoping for a bit more personal assistance in the beginning (I felt I needed a training session), as it took me a while floundering around on my own before I felt confident with it. The help I got from Daniel was good, but took time to get back to me as he is a busy man.

4 września 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you so much for your valued feedback, Shani! We'll be sure to take it into consideration as we work to improve our services. Thanks again!

Best,
The TutorCruncher Team

Oceniono na 5 z 5

TutorCruncher has been a game changing…

TutorCruncher has been a game changing platform for my agency. AT first I was sceptical and not sure how this would work but the more I familiarised myself with what it had to offer the easier life got. No more time wasted in writing invoices and chacing payments, it does it all for you

25 lipca 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Changing games is... our game! Thank you so much for your kind and valued feedback.

Oceniono na 5 z 5

Perfect for start up companies

The support given by Daniel at the start made the transition onto the platform seamless. I am SO glad my company now uses this because it really streamlines a lot of my work.

5 lipca 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you for your kind words - we're glad to hear that your business has been made easier with TutorCruncher! Dan will be thrilled to hear your positive feedback.

Oceniono na 5 z 5

The tutors are highly skilled they…

The tutors are highly skilled they explain in detail with lots of accuracy and they know how to adapt to the students learning abilities

20 czerwca 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you for your kind words!

Oceniono na 5 z 5

TutorCruncher is an outstanding system

TutorCruncher is an outstanding system. I would quite honestly not be interested in running a tutoring company without it – it makes everything so easy and frees up time for the important elements such as growing the business. It takes care of the day-to-day administration seamlessly.

A huge shout out to Sam who supports with any queries: he is fast, organised and supportive. He is also a pleasure to deal with.

Thank you!

13 czerwca 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you for your glowing feedback! Sam will be very pleased to hear this.

Oceniono na 5 z 5

mediocre service

Edit2: I decided to update the review from 3/5 to 5/5 because of Raashi's support with another bug. Raashi, you're the best!

Edit1: Tutor Cruncher did reach out and tried to solve the problems. They fixed the credit requests. Nevertheless, the most pressing issue of random changes in my settings still remains unsolved. review updated from 1/5 to 3/5.

absolutely rubbish service: email templates change without me changing anything, failed payment emails don't get sent, credit requests don't work properly, and it all comes at a hefty price from tutor cruncher who is most of the time unable to help.

20 kwietnia 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you so much for taking the time to share your experience with us. Our commitment to providing a positive experience for our customers is at the forefront of everything we do and I hope we've been able to provide that to you!

If you ever have any more questions, don't hesitate to give us a shout.

Best,
The TutorCruncher Team

Oceniono na 4 z 5

Great for small companies operating in one country

Great for small companies operating in one country. It helped us a lot to automate applications and accounting, invoices. Also the system checks whether the classroom is free, that also helps us a lot.
The system has still many things to work on so it can work for international companies as well. The biggest challenge for us was that it can only be in one language and we have multilingual audience. Some clients and teachers find it complicated and it was interesting to find out that to write an email you have to learn simple coding :) but it works for us and we are glad we have it, because there are more pros than cons.

18 kwietnia 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you for your kind words and valued feedback. We're sorry to lose that final star - to address the concerns there, we don't have the resources at hand to implement localisations at this time - we hope this will change as we look to brighter days ahead. For the second point, editing emails via markdown is common practice, and while some knowledge on this can help to edit the styling of your email, it's not necessary in order to send them. We do also suggest to people who aren't so confident with that sort of thing to reach out to the support team, as we're always more than happy to assist there!

Oceniono na 1 z 5

Slow Payout

Whilst TutourCruncher might make life easier for tutoring agencies, for the tutors themselves it's just unnecessary hassle for us we just don't need.
We have to wait from nearly 2 to 4 weeks to receive payment for lessons, even with a 'manual' payout and this is without software glitches, as recently, which delay payout even further.

27 marca 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you for your feedback and sincere apologies that your experience with TutorCruncher hasn't met the high expectations we set ourselves.

From your review, it looks like there's some confusion as to how tutor payouts work. Our payout system uses Stripe, and while TutorCruncher dictates a deferral period of two days for automatic payments, the further waiting period for payouts to be processed is dictated solely by Stripe, not TutorCruncher. Furthermore, the automatic payout date is something stipulated by Stripe, and this can even be changed to a date that suits you if you'd like. On that basis, I can say that the premise of this uncharitable review is false, and the fair thing to do here would be to take it down.

Oceniono na 5 z 5

Very easy to use platform

Very easy to use platform, makes management of lessons seamless and customer service team on hand for queries & troubleshooting

9 marca 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you for your kind words and positive feedback - seamlessness is the aim of the game here!

Oceniono na 5 z 5

Dan has been amazing with supporting me…

Dan has been amazing with supporting me over the last few months! I still have some bits to learn but i feel more confident than i first did! Thank Dan!!

18 lutego 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

This is absolutely great to hear and I'm sure Dan will be thrilled to have such positive feedback - onwards and upwards!

Oceniono na 3 z 5

Unfortunately not as helpful as I thought it would be

Tutorcruncher has been really useful in a lot of ways - particularly in dealing with invoicing and the accounting side of things. I also find it useful for keeping all of the tutor and student information stored in one place. Lastly, the team has been very supportive and responded to my emails in good time.

However, there are quite a few things which I don't like so much about Tutorcruncher.
1. You can't really call the support team when you have a problem - they work mostly via online chat and email. You can book a video call with someone in advance but it looks quite formal and it's not the same as just being able to call up a support line. There is, nevertheless, a phone number to call, but whenever I tried it was just an automated voice message saying I should raise a support ticket.
2. You can't schedule lessons in an intuitive way - it's not like Calendly where you can view someone's schedule/availability and select a time that suits both parties, which would be really useful.
3. Tutors and students can't communicate with each other on the platform! I was shocked when I found this out, because what is the point of connecting tutors and students when you a) don't provide suitable scheduling options for lessons and b) don't let them communicate with each other via the platform? Instead you have to provide them with each other's contact details and they end up organising lessons outside of Tutorcruncher.
4. My client who is both a student and paying client was confused by the set up (and rightfully so) in which she had two separate profiles - one where she could act as 'student' and access her lessons, and another where she could act as 'client' and set up her payment details. It would be much easier if there were a separate option for this type of client to have their own type of profile where they can do everything they need to do on one page.
5. I personally found the whole platform rather unintuitive and convoluted. You have to read a handful of their 'help' articles to set up each process (payment taking method, video call options, 'jobs', accounting options), and even then a few things are still left unexplained so you end up needing to contact the support team anyway.

All in all, I started my tutoring company very recently, and I decided to use Tutorcruncher from the get-go to reduce my workload. Maybe if I had tried going it alone, without using a tutor management software, I would have more appreciation for Tutorcruncher's processes and support, but in my opinion there is much to be improved upon.

13 lutego 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you for the honesty in your feedback, you have some concerns here that I'll address below:

1. While we would love to have a large support team who man an active phone line, the reality is that we do not currently have the resources available to do this - this should hopefully be the case in the future as we look to brighter days ahead.

2. We're very sorry to hear that you've not had the experience you might have hoped for our calendar functionality - we're always continuing to look at ways in which we might improve these processes, and if you'd be happy to outline your desired workflow here to one of the customer success team, we'd be happy to submit that as a feature request. All of our feature requests are reviewed by the senior developers as they come, and we're proud to be one of the more reactive software companies on that front.

3. I'm happy to report that we are actively working on a solution that would bring in-app chat to TutorCruncher - watch this space!

4. The nature of user types on our platform means that we have to keep client and student profiles separate. That said, they can easily cycle between these via their profile icon at the top right of the page.

5. We're very sorry to hear that you've found the platform to be unintuitive. We continue to look at ways in which we can improve the overall user experience, and to this end we're mid-way through a big rewrite of our help documentation to make it easier to wrap your head around some of the more advanced functionality that TutorCruncher offers.

Oceniono na 5 z 5

Fantastic, friendly, efficient support

The support at TutorCruncher is fantastic. The polite, friendly team have provided timely support with a range of issues, making the process easy for me. I would highly recommend!

1 lutego 2023
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you for your kind words. Making processes easy is the crux of what we do, so it's fantastic to see that this reflected here!

Oceniono na 4 z 5

Tutorcruncher has really helped me…

Tutorcruncher has really helped me organise and grow my tuition business. The only reason I’m giving 4 stars instead of 5 is because there isn’t currently the functionality to take BACS payments and split the payments.

8 grudnia 2022
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you for your kind words. We're happy to announce that an update came out since you posted this review that allows for BACS and split payments.

Oceniono na 5 z 5

Tutor management in a box!

Made the switch to an employment business tuition model a few months ago and it has been a great experience with TutorCruncher so far! Personalised service from a team who care and keen to get you up and running and growing. Fair ongoing costs when you see the potential it offers.

7 listopada 2022
Opinia niezależna
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Odpowiedź od TutorCruncher

Thank you for this - we do our utmost to ensure our valued customers get as much personalised assistance as they need, so it's fantastic to see this reflected in your kind words.

Doświadczenie Trustpilot

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