I am thoroughly impressed with my recent purchase from Turtle Mats. The website was exceptionally clear and easy to navigate, making finding the right size and design straightforward. Delivery wa... Zobacz więcej
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Excellent mats which I've used before. Having just moved house I ordered 2 door mats which arrived quickly. One wasn't quite the colour I was expecting as online it looked and was called 'neutral' but... Zobacz więcej
These mats are brilliant - really attractive designs (I've got a Scion hedgehog, and now a lovely design of olive leaves) and they're WASHABLE!!! My order came quickly, so I'm a happy customer.
The mat is fine - an exact replacement for one bought some years ago. Delivery was dreadful - supposed to arrive last Thursday - no updates afterwards, but actually came on Sunday.
Informacje dotyczące firmy
Napisane przez firmę
For over 30 years, Turtle Mat has been helping to keep Britain's floors cleaner for longer with our highly durable doormats and runners. Made with super absorbent recycled cotton fibres, the machine washable Turtle Mat stops 95% of dirt, dust and moisture from entering your home.
Dane kontaktowe
Unit 717 Eddington Way, Birchwood Park, WA3 6BA, Warrington, Zjednoczone Królestwo
- 01204 284201
- info@turtlemat.co.uk
- turtlemat.co.uk
4,7
Doskonała
564 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 93% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Colour ordered is not colour received
We have had Turtle mats for some years and are very pleased with their performance. Our recent order for four Mats at a total cost of £450.80 was delivered efficiently within 2 days but the colour is a big disappointment. We ordered Rosehip in Forest Green and received Rosehip in a Blue Sage. Why?This wasn't even a colour offered. No confidence that sending them back and receiving correct colour will work. It all seemed to be so promising but hard to recommend the product when the colour is wrong.
5 czerwca 2026
Odpowiedź od Turtle Mat
Hi Teresa,
Thanks for your review.
We're sorry to hear you weren't happy with your order experience. I can see you've been in touch with our customer service department who have assisted you with this query.
Kind Regards,
Turtle Mat
Good product
Good product, speedy delivery but difficult to determine colours from images and poor description of colours, eg “seal” colour. What is that exactly?
3 czerwca 2026
Odpowiedź od Turtle Mat
Good Afternoon,
Thanks for your review.
It's great to hear you love your mat.
I've passed on your comments regarding the photos and descriptions to our marketing department.
Kind Regards,
Turtle Mat
Odpowiedź od Turtle Mat
Hi Elaine,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
I have had several over the years and I…
I have had several over the years and I find them very satisfactory
3 czerwca 2026
Odpowiedź od Turtle Mat
Hi Penelope,
Thanks for your review.
I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.
Kind Regards,
Turtle Mat
I bought the striped grey Matt for my…
I bought the striped grey Matt for my door and its awful, looks like a bath matt, no matter who I asked, they said the same, had to remove and wont be able to use which is a shame as it was not cheap
3 czerwca 2026
Opinia niezależna
Odpowiedź od Turtle Mat
Hi Sonya,
Thanks for your review.
We're sorry to hear you were unhappy with your mat.
Sadly, I can't find any details that this issue has been raised to us prior to this review. If you could kindly allow us opportunity to discuss and put things right for you by emailing info@turtlemat.co.uk we would appreciate it.
Kind Regards,
Turtle Mat
Turtle Mats
Excellent mats wouldn’t buy any other I have the outside ones at the back and front doors the inside ones at the back door, front door, bathroom entrance and garage side door! Addicted 😂
26 maja 2026
Odpowiedź od Turtle Mat
Good Afternoon,
Thanks for taking the time to leave a review.
We're pleased to hear you love your mat, this means a lot to us.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Odpowiedź od Turtle Mat
Hi Helen,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat
Perfect for LVT flooring!
We brought 3 mats to lay on our new LVT flooring as recommended by the man who laid our flooring. He recommended Turtle mats due to many of them being made with latex rather than rubber which reacts negate to LVT. We ordered mats for our front and back door and one to use as a Pet mat to place our cat’s food and water bowls on. We are delighted with them! They definitely need to be washed before use to remove the loose pile. Our only criticism would be that we wish there had been more choice for pets and thdt there were smaller pet mats to be used as we have for food and water bowls. Otherwise they look stylish, don’t move about and hold grime and water well. It’s fab thdt they can be popped into the washing machine and cleaned.
1 czerwca 2026
Odpowiedź od Turtle Mat
Hi Julie,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat
Colour not as led to expect
No complaints with quality of mat or its dispatch. But the colour is NOT as shown or described in words on the website: it's not the proper 'brown' we expected, it has a distinctly pinky tone. We're returning it, and are not happy at having to pay postage for an item that's not as we were led to expect.
1 czerwca 2026
Odpowiedź od Turtle Mat
Good Afternoon,
Thanks for your review.
We're sorry to hear you were unhappy with the colour of the mat.
Please don't hesitate to send an email to info@turtlemat.co.uk with some images and we can help further.
Kind Regards,
Turtle Mat
I’ve been using Turtle Mats for many…
I’ve been using Turtle Mats for many years and they’re still going strong. The latest purchase was the finishing touch to a newly refurbished room and should give many years of excellent service.
1 czerwca 2026
Odpowiedź od Turtle Mat
Hi Andrew,
Thanks for your review.
I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.
Kind Regards,
Turtle Mat
My mat arrived promptly
My mat arrived promptly, well packaged and I am really impressed by the quality and nonslip packing. Very happy with my purchase.
26 maja 2026
Odpowiedź od Turtle Mat
Hi Carol,
Thanks for your review.
It's great to hear you enjoyed your shopping experience with us and that you were impressed with the packaging.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Great product
Speedy delivery, well packaged. Love the rug- it’s great, I’m very happy with it
26 maja 2026
Odpowiedź od Turtle Mat
Hi Helen,
Thanks for taking the time to leave a review.
It's great to hear you were happy with your order experience and that you love your mat, this means a lot to us.
Kind Regards,
Turtle Mat
Odpowiedź od Turtle Mat
Good Morning,
Thanks for your review.
Thank you for taking the time to leave this review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat
A reliable and affordable range of products.
The site is easy to use and carries an array of designs. I've always bought plain designs for the backdoor, just inside the front door and for the doormat. They last a long time and when the rubber backing starts to flake, I renew them though you could move them to a lesser used area of the house!
29 kwietnia 2026
Odpowiedź od Turtle Mat
Hi Barbara,
Thanks for your review.
Thank you for taking the time to leave this review.
I am very happy to see that you were pleased with your order experience.
Kind Regards,
Turtle Mat
Not had this problem before
Lovely combination of colours. Unfortunately, I cannot wash this mat properly in my washing machine as the spin section of the wash is unable to remove enough water and leaves it sopping wet which means I cannot get it dried. So pretty useless as a washable mat really.
Any advice?
26 maja 2026
Odpowiedź od Turtle Mat
Hi Linda,
Thanks for your review.
I can see the mat you purchased was a 40x60cm size, this is suitable for washing in the washing machine at 40°C and at a spin of up to 1200. You can also tumble dry on low heat.
If you need any further guidance, please don't hesitate to email us on info@turtlemat.co.uk
Kind Regards,
Turtle Mat
Unfortunately although I've been very…
Unfortunately although I've been very pleased with previous Turtle Mats, this one is not quite the right size! It's about 1cm too wide - with a larger border on one side.... and so doesn't fit the gap! My husband is going to have to cut some off
26 maja 2026
Odpowiedź od Turtle Mat
Hi Graham,
Thanks for your review.
We're sorry to hear you were unhappy with your mat. As mentioned on our website, all sizes are approximate and subject to a ±3% tolerance.
Please don't hesitate to send over some photos of the border and we can take a look.
Kind Regards,
Turtle Mat
Feet wiping is important here in wet…
Feet wiping is important here in wet Wales .These are stylish, practical and effective doormats. They look good against our grey sandstone slabs and they do the job well. Excellent if pricey product,
26 maja 2026
Odpowiedź od Turtle Mat
Good Morning,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat
Odpowiedź od Turtle Mat
Hi Jules,
Thank you for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality.
Kind Regards,
Turtle Mat
Good communication
Good communication, speedy (if a bit pricy) delivery and an excellent product.
6 maja 2026
Odpowiedź od Turtle Mat
Good Morning,
Thanks for your review.
It's great to hear you enjoyed your shopping experience with us.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat
Not 100%
Despite having read the reviews about the colour I was prepared to give it the benefit of doubt and ordered a fawn coloured turtle Matt only to find the when it arrived it is brown!
This only makes me think that there is no standard for the QC team to follow or you continuously disregard all feedback.
I am and have been a turtle mat loyal customer. I have always been satisfied in the past.
18 maja 2026
Opinia niezależna
Odpowiedź od Turtle Mat
HI Asmita,
Thanks for your review.
We're sorry to hear you weren't happy with the colour of your mat. Please kindly send an email to info@turtlemat.co.uk with some photos and we can help further.
Kind Regards,
Turtle Mat
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