1st time visitor to TF. Day ticket to the 🎃 festival. Must point out the fantastic customer service. Everyone encountered was upbeat and so polite. Lovely family friendly vibe with plenty to do for a... Zobacz więcej
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We visited Tulleys pumpkin festival yesterday. We felt completely frustrating to spend our hard-earned money, time, and petrol on an experience that felt that flat, commercial, and lazy. We expecte... Zobacz więcej
location is stunning for a quite breakfast/lunch with friends or family easily assessable and wheelchair friendly which make it a lovely place for me to take my father out to. tulleys is also dog... Zobacz więcej
The actual concept is great and well executed Well done Tulleys. However, being herded in to to see Santa 20 at a time, NOT being allowed to take photos but paying Tulleys for the privilege and being... Zobacz więcej
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Informacje dotyczące firmy
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Tulleys are renowned worldwide for unique experiences for families, adults and groups including Giant Maize Maze, Easter, Halloween & Christmas Festivals
Dane kontaktowe
Turners Hill Road, RH10 4HG, Crawley Down, Zjednoczone Królestwo
- tulleysfarm.com
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Disappointingly Basic
This was a very disappointing event. We were so looking forward to meeting Santa but the whole experience was full of very long queue waits, being bundled into a lacklustre tractor. No invitation to talk to Santa, just a strange story about the reindeer. The worst part was that photographs were prohibited so if you wanted a photograph (which of course you would!) you had to pay £25 for the cheapest print package. We then had to wait over an hour to do build a bear which took the shine off Santa’s gift somewhat. When I asked my kids what they enjoyed about the day - Santa wasn’t even mentioned. My kids did enjoy the circus and the magical forest but out of 11 activities that was all they enjoyed. The weirdest one was the Elves Candy Cane Lane - we queued 45 mins to walk through some bare Christmas trees to get a stamp. Really odd and waste of time. Food was also very limited and pricey. Lots of junk food. Generally a very basic place.

Odpowiedź od Tulleys Farm
So sad, loyal customer no more!
I've been coming to Tulleys every year for 9 years, I remember when Tulleys was magical and everything had been thought of. The elves were in Character even when walking between attractions, they were jolly and chatty, this year they were just people in elve costumes stamping books, talking amongst themselves about what shifts they've worked and what attraction they've worked outside that day. There used to be the snow machine under the photo opportunity and heating inside things like the 3D Cinema, the queue for the toy workshop etc, this year there was no heating anywhere. It was bitterly cold. Even the bathrooms didn't have hot water, it was ice cold and no option of hot. The food prices were extortionate and limited for choice, for the price you'd expect it to be hot but it was rubbish, and cold. Even the hot chocolates were lukewarm. There was no band this year, it was missed. The post house elves used to make such an effort and this year they just stuffed a letter in your hand. The greenscreen before santa there was no buzz, it was take a quick pic and shove a card in your hand, then get hurried along for the next person. Ths attractions seem like they need refreshment and sprucing up as everything looked run down.
Cookie making with Mrs clause was unorganised over subscribed and absolutely ruined, just two people screeching on a stage. Finally getting photos was shocking, there was one gormless man working on a run down and understocked counter by the entrance, it was shocking how long we had to wait to get our photos only for him to tell us he doesn't have any snowflakes, and no radio to ask for more to add insult to injury the pictures were poor quality. This will most likely be our last year of coming to Tulleys as I feel the magical and love have gone and its become another money making scheme instead of an experience. So sad. I've loved Tulleys for years and always left 5 star reviews I never thought I'd ever leave a 1 star review.

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Very disappointed
Today we went to the santa experience. It was myself, husband, 5 year old and 6 month old. It cost £200 and for the price I was very disappointed by our day. Despite how expensive it is just for the tickets, once your inside, EVERYTHING is overpriced! Even a tiny kids ride, which i thought was going to be free, cost us £6 for 1 go! There was lack of baby changing places. We had to queue for ages. Everything else was even more disappointing. The tractor ride to santa had more than 20 people on one ride. Everyone looked very uncomfortable sitting on top of random strangers. And then when we got in with santa we didn't realise we were going to have to see santa with 20 plus people! It was the most disappointing looking santa iv ever seen. There was no interaction with individual kids, just a random story told to everyone and then a quick photo infront of him and leave. I was so upset as it was my 6 months old first christmas and my 5 year old first christmas as a sister and it was just all rubbish. Santa gives you a ticket for a toy but there's a catch. Your only allowed a toy if you do not do the stuff your own teddy. I thought stuff your own teddy was a seperate thing to the present from santa! The teddies are awful, cheap quality. We purchesed the overpriced photos for memories but when i got home and looked at them they are awful quality pictures. Honestly for the money, the whole day was a total disappointment. This was our first time and it will be the last. This was the worst christmas day out we have had since having kids. I hope this review helps people to maybe think otherwise before going here for christmas. They advertise its magical but it was far from magical.

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Good but poor value for money
The actual concept is great and well executed Well done Tulleys. However, being herded in to to see Santa 20 at a time, NOT being allowed to take photos but paying Tulleys for the privilege and being ripped off £3 for a coke, £7.50 for a baguette or £11.50 for a hotdog is just blatant profiteering of a captive audience! The circus was excellent but what was "discover your inner Elf" all about? Walk through a converted cow shed, stamp your child's card and get a badge? Try 4 Kingdoms, it's as good but better value

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Christmas Lights Festival - Wow, wow & wow
We went to the Christmas Lights Festival. Wow, wow & wow. The whole set up was amazing! The lights were fabulous ( can’t imagine how long they took to set up), with clear and easy to follow paths, there was a wide choice of food and drinks and, a Christmas miracle, plenty of places to sit, eat, drink and people watch. The whole place was spotlessly clean and there were plenty of staff/security around to answer any questions. Lots of car parking too. If you want to get that Christmas feeling, then highly recommend !
Don’t waste your money!
Tulley’s Christmas was hideous yesterday.
Never been before and will never go again.
My husband and I took our four year old and four month old to see Santa at a whopping entry price of £172 and it was an awful experience.
The ‘sleigh ride’ to the grotto is a tractor with faded vinyls hanging off it and they squashed so many people onto it that strangers were laughing about having to sit on each others laps!
We were herded into see Santa as a large group, he told a rubbish story for a couple of minutes and then everyone was herded out.
We weren’t allowed to take our own photo with Santa, Tulleys took a terrible photo instead and then wanted to charge £25 for a print of it!!
A toy is included in the price and needed to be collected from a stand that was being guarded by a really unfriendly security guard which is bizarre as they are all poor quality and I’m pretty sure they’re from a pound shop anyway!
The place was heaving with people everywhere, the staff weren’t engaged and the activities were a bit of a joke - the ‘Elves Magical Forest’ consisted of a tent stuffed with Christmas trees, a few stuffed animals and a lady dressed up as a reindeer or a fawn or something who was repeating over and over “Whisper a wish to me on your way past and I will shout it back at you down the path” or something like that. All very odd.
There was a long queue of families waiting to use one of the only two baby change tables that I could find on site, so we walked to the other one on the other side of the site only to find it covered in poo and in such an unsanitary state that I couldn’t change my baby.
It was at this point that we decided to cut our losses and head home but just before we left my son wanted to go on one of the only rides we saw at Tulleys which also turned out to not be included in the price either and was £6 a go!
The place is awful. I just hope my review reaches other families before they get ripped off too.

Odpowiedź od Tulleys Farm
You don’t get time with Santa
We went to Tulleys Farm for the Santa Experience on Saturday and it was extremely disappointing. A family of 4, with ice skating and the photo print out of the kids with Santa, it cost £297.00 You don’t even get a one to one with Santa. Instead you pile into a cabin with around 10 other families and the kids get to have their photo taken with him. There is a sign in the cabin that states no photos. Then at the end they ask you to pay £15 for the one they take. It’s a rip off.. cant take your own picture and therefore you have to pay for theirs. Santa tells a storey about his reindeer that I didn’t even understand, let alone a 6 and 8 year old. My kids had been talking all week about what they were going to say to Santa when he asked if they had been good, or what they wanted for Christmas.., but they didn’t get the chance. It was a quick photo and out. The tractor was also not enjoyable. You are packed in like sardines and if you’re unfortunate enough to be sat at the back you can’t hear anything the elf says.
There are lots of activities, however they aren’t great. The 3D Cinema was basic. The gingerbread decorating was also set up to cater for about 100 kids at once, the room was packed, it felt as though they were just churning it all out making as much money as possible. The same with the reindeer food. I’ve been to similar activities before where they at least put a bit of glitter into it… this was just animal food pellets in a bag. There is a treasure hunt to find little elves around the farm and write their numbers down.. we found about 4 but you needed something like 12.. very difficult, we gave up.
The circus was okay and my kids liked the cuddly toy from Santa.
All in all it felt extremely over priced and did not meet our expectations for a visit to Santa.

Odpowiedź od Tulleys Farm
The storm negatively impacted the event…
The storm negatively impacted the event and we were not able to enjoy the event as much. Some of the events on the day had to be closed due to the storm and when they reopened the que's were massive and we were turned away from the circus. Some events never happened e.g raindeer show due to storm. There wasn't enough dry sheltered seating areas to eat lunch so myself my husband and children had to stand up and eat. Compare to my previous experiences at tullys farm for Christmas this year didn't seem as magical. When at the post room my son posted his letter to santa but there were no elves standing at the post box like there always have done in the past. It just took the magic out of it completely. When we saw santa the Camrea wasn't working properly and we ended up with poor quality photograph. Also everyone got 2 photos but we only had 1 photo taken.They were rushing as Camrea was taking ages to work as it was broken. Santa didn't acknowledge my children at all he just posed for the photo. Never asked what they wanted for Christmas. My children were so looking forward to meeting and speaking to santa and it was literally just 1 quick snap of a picture and rushed out the door. Really disappointed as we have always had such a great time in the past which is why I booked the tickets. Most other Christmas events were closed due to storm but tullys chose to go ahead with there poor staff standing in the storm all day in elf costumes. We were freezing cold and I really feel that tullys should have rearranged the event for when the storm passed. We won't be coming back next year and I will be sure to pass on our experience to my friends and family who I recommend tullys to in the pass of our negative experience. I would not recommend this event

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A must Christmas experience for SEN children.
I want to send a special thank you to the Tulleys farm family, the attention to detail where it comes to SEN children is second to none,
One of the only places I visit that I am completely comfortable knowing my children are catered for,
A big special thank you to 2 amazing Elf’s Gingey and Holly, they had me in tears with their kindness,
They was signing to my son, sang to him in sign language, nothing was too much, they came to find him paying special attention to him, making his day magical, I can not thank you enough, truly amazing people (I mean elf’s) x
Too much Q time
The sets and actors were amazing. Love how scary/funny it was. The huge downside is the massive Q times. Our whole group of 9 were so disappointed and it really spoilt our experience. The prices of food, drink and extra rides were also shocking. We only managed to do 5 experiences from 5.30-11. For this reason I wouldn't go again because although each experience was great the wait is too long.

Odpowiedź od Tulleys Farm
Tulley farm's rip-off pumpkin festival
We went for the pumpkin festival, paid £10 per ticket in advance and travelled an hour to get there. When we arrived, we quickly realised that the only thing going on was the pumpkin picking which involved heading into a quagmire of mud in a field with a wheelbarrow and choosing pumpkins. Then we realised that you paid for the pumpkins you chose- none were in with the ticket and they were really expensive! So basically we paid £10 a ticket to slip around in mud -there was literally nothing else to do, except pay more money at the extortionate food stalls. Total rip-off and con - would have been quicker, cleaner and cheaper to go to Sainsbury's pumpkin section, as well as more enjoyable!

Odpowiedź od Tulleys Farm
the pumpkin picking experience was very…
the pumpkin picking experience was very horrible for me at Tulleys farm
We drove an hour journey and pay £33 for an entry with my children aged 3 and 5. It was a very difficult and stressful experience as there was absolutely nothing to do for families there, not even a playground
All focus was given to create an atmosphere to take Instagram pictures only. After spending £33 I was very disappointed and shocked that tulleys farm did not even have a children’s playground.
I also thought grilling marshmallows was very dangerous for small children and there was no supervision from the staff near the bbq areas.
A very commercial and fake farm for families with young children

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Usually a great evening, customer service are brilliant
Review updated due to customer service being 5 star rated.
Had a slight issue this year, which customer service dealt with quickly and efficiently.
Looking forward to returning in 2025 for our 5th year in a row and hopefully many more

Odpowiedź od Tulleys Farm
Tulleys events
Want to go to Tulleys events in October, then allow an extra hour to your journey Tulleys manage to gridlock the roads around Turners Hill in every direction
Local residents have to put up with their poor traffic management every year

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Beautiful Pumpkin Festival! Will return annually!
Our first visit to Tulleys Farm and the Pumpkin Festival. Amazing place! Wow! It felt like we were in America during Fall and Halloween. It was so beautifully decorated with so much attention to detail. It was very busy but that was expected being a Saturday. There were many different sizes and varieties of pumpkins and squash and very reasonably priced compared to supermarkets. Lots of variety of food with American food stalls too. Not cheap but not too bad considering the size (£7 for a huge burger. Fries & drink sold separately). Fire pits to toast marshmallows. Plenty to do for the entire family, young and older kids alike. We loved it and will definitely be back. Looking forward to the Tulip season at the farm, next time!

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Corporate Event Escape Room
I attended a corporate event in the escape rooms, it was brilliant. The facilities were excellent and the interaction from the staff superb. The food afterwards was great quality and they were amazing accommodating with some last minute dietary requirements. I would not hesitate to recommend Tully's and will certainly be going back.
Had a great time playing Mutiny
Had a great time playing Mutiny. Lots of fun and a great brain teaser. Mi, our game master was very helpful and funny. Definitely added to the atmosphere.
Great experience at the escape rooms!
We had a great time playing the Dodge City escape room! Much harder than we ever anticipated! Mi was our host and she did a fabulous job! She made our experience feel extra special and great at including the kids! Would definitely recommend and will be returning ☺️
Excellent Escape Rooms
Did The Outfitters escape room last night; Mi was our excellent host who really got into the experience with us making it all the more enjoyable. Would definitely come again.
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