Do not buy from this company Great promises from customer services, but don’t expect what they say. Three delivery dates discussed, non executed. Really really poor. Do not buy from this company. Amaz... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Extremely well made product, like the dividers inside well thought threw with the extra slots in bottom of drawer to stop the dividers bowing out, also gone for a good gauge steel not flimsy like... Zobacz więcej
Really well built volt slider , perfect for organising tools , saves me time hunting around in a packed van , also its very strong with sturdy runners and lock ,come with fixings and has built-in fixi... Zobacz więcej
Reakcja na opinię
The communication from ToughBox was excellent they made sure someone would be there to take delivery. I'm really pleased with my ToughBox it's very robust and well made. The colours make it stand out,... Zobacz więcej
Informacje dotyczące firmy
O TUFFBOXES
Napisane przez firmę
TUFFBOXES LIMITED is a proudly independent British manufacturer specialising in high-quality security solutions, industrial furniture, and robust storage systems for vehicles, workplaces, homes Established in 1970, we’ve been manufacturing in Britain for over 50 years. Operating from our dedicated facility in Oldham, North West England ideally placed to service the United Kingdom. With our own design team we innovate and provide solutions enhancing security and productivity in the workplace and at home.
Our products benefit from being manufactured in the UK from our dedicated, modern manufacturing facility with a long standing highly trained workforce. From tool storage, site boxes, secure bike lockers and workplace storage, TUFFBOX is trusted across industries for innovation, durability, and dependable British-made protection.
Dane kontaktowe
Tweedale Way, OL9 8EH, Oldham, Zjednoczone Królestwo
- 0845 313 2752
- info@tuffboxes.co.uk
- tuffboxes.co.uk
4,3
Doskonała
174 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 70% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The tin is as it says on the website
Yep, all good. Could do with keyed alike but I guess that's a security thing - alternatively, allow keys to be removed once unlocked so I can have them all on one keyring.
20 sierpnia 2025
Odpowiedź od TUFFBOXES
Thanks for the feedback—we’re glad to hear everything met your expectations. We’ve looked at keyed alike and removable keys, but both come with trade-offs. The locks we use are key-retaining, which ensures the box is always secured when closed. Offering keyed alike is possible, but it pushes the price up quite a bit, and we’re keen to keep the product affordable while still delivering solid security.
Fantastic service
This company offers a great service, very easy to order equipment from and does exactly what they say. They organised delivery of my order on time and the company they used for this was also very good. The bike box I ordered is very well built and robust, I am very pleased with it. Great service all round.
28 sierpnia 2025
Odpowiedź od TUFFBOXES
Thank you for the lovely feedback! We’re so pleased everything went smoothly for you and that you’re happy with both the product and the service. It’s always great to hear when our efforts make the whole process easy and stress-free.
still waiting on delivery ordered on a…
still waiting on delivery ordered on a Friday paid extra for quick delivery it's wendsday and waited all day again to sign for it and get yet another message to say it will be delivered on Thursday!!! I want a refund and you to cover the cost of my lost income
11 sierpnia 2025
Odpowiedź od TUFFBOXES
Hi David,
We’re sorry your delivery didn’t arrive on the date you expected. Your order was dispatched on Monday for a 1–3 day premium service, but unfortunately FedEx - our third-party delivery partner - did not meet that timeframe.
We use independent couriers for all deliveries, and while we dispatch orders promptly, the final scheduling is outside of our direct control. This means we cannot guarantee an exact delivery date, though we always pass on confirmed information as soon as we receive it.
As soon as we were made aware of the delay, we processed a refund for the premium delivery cost, and tracking now shows your Tuffbox is scheduled for delivery today.
We understand how frustrating delivery delays can be and appreciate your patience while this was resolved.
Kind regards,
Matt
Top quality, British made and a lot more reasonably priced than the competition
What a fantastic bit of kit ! Really well made and with everything you need to secure your tools either on site or in your van. Turns out these work out about £160 cheaper than the equivalent from other brands for the same size.
10.30 Am sat in my dressing gown and slipper did a bit of measuring and purchased on the website, 12.20 collected from their manufacturing site in Oldham and by 16.00 it was bolted in to my van !
Bish bash bosh !!!
12 sierpnia 2025
Odpowiedź od TUFFBOXES
Thank you for the brilliant review! We’re so pleased you’re happy with your Tuffbox and that it was such a quick, easy process from ordering to installation.
It’s great to hear you’ve already got it bolted in and ready to go - and we love the “bish bash bosh” approach! We take pride in making quality British products at fair prices, so your feedback really means a lot to the whole team here in Oldham.
Odpowiedź od TUFFBOXES
Thank you for the great feedback! We’re delighted you’re happy with both the service and your Tuffbox. Your support means a lot to our team.
You said you would be in touch before…
You said you would be in touch before delivery??
11 sierpnia 2025
Odpowiedź od TUFFBOXES
Hi Daniel,
Thank you for your feedback — we’re sorry to hear you felt the communication wasn’t what you expected.
Just to clarify, we use third-party delivery companies for dispatch, which means we don’t have direct control over their schedules. We only receive the delivery date from them once it has been confirmed, and we then pass that on to our customers as soon as possible.
In your case, once we were aware you were away, we held your order and arranged delivery for your return to ensure you wouldn’t miss it. We did everything possible on our side to support your request and make sure the delivery was timed around your holiday.
We always aim to keep customers informed as soon as delivery dates are confirmed, and we regularly review our processes to ensure things run as smoothly as possible.
Kind regards,
Matt
What a brilliant product.
What a brilliant product, very well designed and manufactured.The service received was also very, very good.So easy to assemble. I keep my mobility scooter in the box,very secure!
Well done to matt and his staff, very helpful.
Len Shaw.
11 lipca 2025
Opinia niezależna
Odpowiedź od TUFFBOXES
Hi Len,
Thank you for your kind words! We’re delighted to hear you’re happy with the product and the service you received. It’s always a pleasure to know our work is making a real difference, and your feedback means a lot to the whole team.
Really well built volt slider
Really well built volt slider , perfect for organising tools , saves me time hunting around in a packed van , also its very strong with sturdy runners and lock ,come with fixings and has built-in fixing points in sides of volt which was very useful .keeps my tools safe and looks great too i like the tuff box logo on the front , superb and a reasonable price for a quality product
28 lipca 2025
Odpowiedź od TUFFBOXES
We’re so glad you’re enjoying your Volt Slider and that it’s helping to keep everything organised and secure. It’s great to know you’re happy with both the quality and the value—thank you for the wonderful feedback!
So happy with my tuff box.The company was really great at keeping…
The company was really great at keeping me informed about my delivery . The bike container that I ordered is really good quality thick steel , but be aware you need to be strong to put it together. I feel my bike is really secure as the locking mechanism is very secure.
15 lipca 2025
Odpowiedź od TUFFBOXES
We’re so happy to hear you’re pleased with your purchase and that you felt well looked after along the way. It’s great to know the quality and security give you peace of mind—that’s exactly what we aim for. Thanks for choosing us!
seamles ordering
Ordering process was easy. Email question replied to within a couple of hours. Awaiting delivery details but so far everything has been excellent
15 lipca 2025
Odpowiedź od TUFFBOXES
Thanks for your feedback! We’re so pleased your experience with us has been smooth so far and that our team could assist you quickly. We look forward to getting your order to you soon and making sure the rest of the process is just as seamless.
Good solid shed made in the UK
Product was what I was after, fitted my new long-tail e bike. Took a little while to arrive but as described on the site and made in the UK so all good. The lady on customer services went the extra mile to help me know when it was going to arrive. Only snag was that some of the bolts were missing but not the end of the world.
19 czerwca 2025
Opinia niezależna
Odpowiedź od TUFFBOXES
Thank you for your kind feedback! We’re glad to hear the product is working well for you and that our team could provide helpful support along the way. We truly appreciate your patience and understanding, and we’ll keep striving to make every experience with us as smooth as possible.
Sorry about the missing bolts - while it’s not a huge issue, it’s something we’ll make sure to watch closely in the future.
Very helpful company and the customer…
Very helpful company and the customer service from Anthony was first class.
We had two damaged side panels from the Bi-Bike locker. The courier did the damage. Anthony immediately organised replacement of the two panels for next day delivery. Plus £50 for the inconvenience. Excellent Service.
8 lipca 2025
Opinia niezależna
Odpowiedź od TUFFBOXES
Thank you so much for your kind words, Christine. We're very sorry for the inconvenience caused by the courier damage, but we're delighted to hear that Anthony was able to resolve things quickly for you. Your satisfaction is extremely important to us, and we appreciate you taking the time to share your experience. If you need any further assistance in the future, please don't hesitate to get in touch.
Fantastic bike locker
Really happy with the bike locker. Incredibly easy to put together, feels very secure. The levelling feet are a huge bonus.
3 lipca 2025
Opinia niezależna
Odpowiedź od TUFFBOXES
Thank you for the fantastic review! We’re so pleased to hear that you’re loving the bike locker and found it easy to assemble. It’s great to know the secure design and levelling feet are making a difference for you—they're small details that really help in day-to-day use.
Odpowiedź od TUFFBOXES
Thank you for the kind words! We’re so glad to hear you’re happy with the product and found it to be great value. That’s exactly what we aim for—quality and affordability, all in one.
delivery times not as per order
10 czerwca 2025
Odpowiedź od TUFFBOXES
I’m sorry to hear that your delivery didn’t arrive as expected. As this is one of our newest products, we’ve been experiencing some production delays—but please know we’re working hard to sort them out and get back on schedule.
Thank you for your patience and for giving us the chance to improve.
Perfect for the price!!!!
3 czerwca 2025
Odpowiedź od TUFFBOXES
Thank you for the fantastic feedback! We’re so glad to hear our toolboxes hit the sweet spot of quality and value for you.
great service quality product
great service quality product, have purchased 5 of these now, will be buying more as i put new vans on the road
28 maja 2025
Odpowiedź od TUFFBOXES
Thank you so much for your kind words! We’re thrilled to hear that our products have been a reliable fit for your fleet—five purchases is the highest compliment. 🚐🔒 It’s fantastic to know you’ll be choosing us again as you roll out new vans, and we’re committed to maintaining the top-notch service and quality you’ve come to expect.
Very friendly to deal with over the
Very friendly to deal with over the phone, Tuffbox arrived earlier than expected great tool box 5 star
22 maja 2025
Odpowiedź od TUFFBOXES
Thank you so much for the lovely review! We're really happy to hear you had a great experience over the phone and that your Tuffbox arrived ahead of schedule. Enjoy the toolbox — and thanks for the 5 stars!
Odpowiedź od TUFFBOXES
Thank you for the kind words! We're so glad you found our service efficient and are happy with the product. Your support is truly appreciated!
Absolutely fantastic product and great…
Absolutely fantastic product and great personalised customer service. Could not recommend enough. And made in the UK. I am delighted.
21 maja 2025
Odpowiedź od TUFFBOXES
Thank you so much for the wonderful review! We're thrilled to hear you're delighted with both the product and our personalised service. It means a lot to us — and we're proud to keep it made in the UK!
Doświadczenie Trustpilot
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