Treat Kitchen Recenzje 

214
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fabulous quality sweets and amazing graphics on packaging. Items were sent in a sturdy box and arrived quickly and it great condition. Well done to everyone involved. You are all brilliant 👍

Oceniono na 5 z 5

Excellent service and product. Storm Trooper helmet, ordered via Groupon deal and I thought it would take ages to arrive as those often do but Treat Kitchen exceeded expectations. Arrives within jus... Zobacz więcej

Oceniono na 5 z 5

These look unbelievable. I wish I could eat them all now but they’re Christmas presents. This company is great, super quick responses (Scott Sawyer) and really helpful finding the best option for me!... Zobacz więcej

Oceniono na 5 z 5

Stunning vegan sweets. Super yummy and fairly priced. Delivery was quick. Great gift ideas.

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Napisane przez firmę

Welcome to Treat Kitchen, home of gorgeous gifts and delicious delights, including gourmet & vegan sweets. We are a creative food gifting company based in Nottingham bringing you tasty edible gifts that look and taste amazing. Our team are passionate about teaming quality confectionery with beautiful packaging that can be upcycled and used again.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

214 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(214)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 30

Napisz recenzję
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Oceniono na 1 z 5

Gingerbread tree decorations

I ordered the gingerbread tree decorations via the Vodafone rewards. It arrived and was all broken in pieces not just one piece every piece so unable to use. I don't feel that these were wrapped really well. They had only one line of paper between the layer of biscuits which isn't enough to protect and prevent them from getting broken! I have ordered biscuits from other places and never arrived like this has. I emailed Jess and 8 days later recieved no reply so emailed again yesterday and still waiting. I was so looking forward to making these with my son to decorate the tree.

20 listopada 2024
Opinia niezależna
Logo Treat Kitchen

Odpowiedź od Treat Kitchen

Hi Dawn,

I'm really sorry to hear this - it's certainly unsual as we always try our best to create smiles.

Please can you drop me an email to: scott@ttkconfectionery.co,uk so I can help you with this.

Kind regards,

Scott

Oceniono na 5 z 5

I ordered the Gingerbread Reindeer…

I ordered the Gingerbread Reindeer Decorating Kit, which was dispatched promptly. Unfortunately, due to Royal Mail's handling, the biscuits arrived broken. I reached out to Treat Kitchen, and both Lydia and Jess responded to my email quickly and professionally. Despite the issue being out of their control, they took full responsibility and sent out a replacement kit the very next day, which arrived in perfect condition.

The gingerbread biscuits themselves are fantastic—delicious and full of festive flavor! A huge well done to Treat Kitchen for their excellent service and high-quality products. You've truly saved the holiday spirit. Highly recommend! 🎄🍪

22 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

EXCELLENT CUSTOMER SERVICE

You can always tell how good a company is by the quality of its customer service.
I recently had a problem with an order which in no way was it Treat Kitchens fault. The postman had taken it upon himself to launch my package over my 6ft gate and fence therefore damaging the product.
I emailed Treat Kitchens and told them exactly what had happened and attached a photo of the damage along with the postman’s calling card saying when he had left my item.
Within 24 hours I had received a lovely email from a lady called Lydia who was very apologetic and very understanding about my problem. She immediately
offered me a refund or a replacement which I was delighted with.
I would certainly have no hesitation in purchasing from this company again.
There are so many companies on the internet who don’t care about their customers once they have taken their money. This is certainly not the case with Treat Kitchens, Lydia cared and made my experience with her company a memorable one.

26 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

So disappointed…

So disappointed and a disappointed little girl! Had ordered these via the Vodafone rewards. It arrived today and was all broken in pieces not just one piece nearly every piece so unable to beable to stick the reindeer together! I don't feel that one line of paper between the layer of biscuits is enough or any kind of protection to prevent them from getting broken! I have ordered biscuits from other places and never arrived like this has. Was so looking forward to making these with my little girl.

28 listopada 2024
Opinia niezależna
Logo Treat Kitchen

Odpowiedź od Treat Kitchen

Hi Amanda,

Many thanks for your honest review and feedback. I'm sorry that your delivery didn't go to plan.

Please can you drop me an email to scott@ttkconfectionery.co.uk so we can organise a replacement for you.

We create products to make people smile - so will always do our best to help when things don't go as expected.

Many thanks,

Scott

Oceniono na 1 z 5

Awful

Got a gingerbread house kit. All broken pieces, but not only that… the actual gingerbread tastes disgusting! Very disappointed!

28 listopada 2024
Opinia niezależna
Logo Treat Kitchen

Odpowiedź od Treat Kitchen

Hi Kay,

Thank you for your review - it's certainly not what we expect to hear.

Please can you drop me an email to scott@ttkconfectionery.co.uk so we can organise a replacement for you.

We will always do our best to help when things don't go as expected.

Many thanks,

Scott

Oceniono na 1 z 5

Avoid

Ordered reindeer kit all biscuits were broken. £12 box of smush. Tried to contact them but they don’t reply.

23 listopada 2024
Opinia niezależna
Logo Treat Kitchen

Odpowiedź od Treat Kitchen

Hi Bobby, thank you for leaving a review - it's important for us to know when things have gone well - or when they haven't. I've checked with the team here but we don't seem to have received any messages from you regarding the broken gingerbread.

Rarely (but it does happen) products do get damaged in the post and when this does occur, we'll always do our best to help - whether that's with a replacement or a refund.

I'd love to help you resolve this so please can you drop me an email to scott@ttkconfectionery.co.uk and I'll do my best to help.

Thank you,

Scott

Oceniono na 3 z 5

Disliked that it was damaged and in…

Disliked that it was damaged and in bits, so it was like putting a puzzle together which WAS NOT FUN! If I paid full price for this I would be fuming....

23 listopada 2024
Opinia niezależna
Logo Treat Kitchen

Odpowiedź od Treat Kitchen

Hi Jenna,

Really sorry to hear that the goodies didn't arrive in one piece!

We do try to package our products well enough to survive delivery but can't always guarantee they'll meet a nice courier!

Please can you drop me an email to scott@ttkconfectionery.co.uk so I can organise a refund, replacement or box of treats to come your way?

We'll always do our best to help when things don't go to plan.

Thank you,

Scott

Oceniono na 2 z 5

Gingerbread house came broken

Gingerbread house came broken, stale and taste burnt, doesn't leave me with confidence to order anything else

16 listopada 2024
Opinia niezależna
Logo Treat Kitchen

Odpowiedź od Treat Kitchen

Hi Denis,

Thank you for your review - we appreciate all feedback as it helps us improve the next time.

We've not had any other comments about the taste of the gingerbread (apart from it being delicious) - as we create our products to give people happy memories and to make smiles.

I'd love to help resolve this for you so please can you drop me an email to scott@ttkconfectionery.co.uk and I'll do my best to help.

Kind regards,

Scott

Oceniono na 2 z 5

Looked great, tasted not so great

Bought the raspberry and white chocolate muffin mix in a bottle. Looked great when it arrived and very prompt delivery. Easy to make with kiddos and looked fab coming out of the over. Unfortunately, the taste wasn't great - very sweet and artificial tasting raspberry flavour. Most had to be chucked which is not a normal occurrence in this cake mad house!

22 października 2024
Logo Treat Kitchen

Odpowiedź od Treat Kitchen

Hi Jen,

Thank you for the honest review - we do genuinely appreciate your feedback.

We've not had any other feedback like this about the baking bottles but I've passed it onto our Buying Team to record.

Please can you drop me an email to scott@ttkconfectionery.co.uk so I can organise an alternative baking product for you.

Thank you,

Scott

Oceniono na 5 z 5

Easy peasy

Love the concept of this just tip into bowl with a few added ingredients although instructions could be better even with my glasses on they were hard to read but overall great product

22 października 2024
Oceniono na 5 z 5

Just fab

Easy to order, very impressive packaging, was missing part of order but rectified quickly and efficiently... ordered 3 Xmas gingerbread kits, very impressed when they arrived, gifts for family and friend, I know they will love. Thank you Treat Kitchen xx

30 października 2024
Opinia niezależna
Oceniono na 5 z 5

Sweet heaven...

This is the only place I can buy my favourites sweets in a bottle so always stock up on them when I can.
Plus they do have good offers on from time to time.

11 października 2024

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