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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I ordered on Christmas Day had a confirmation email with a tracking number and then heard nothing so I tried the tracking number on there website and it came up with invalid. I have sent plenty of ema... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Bought a castor oil pack. Package never came, emailed multiple times over the course of months and responses were few and very far between. When I did get responses, they were odd and seemed AI genera... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

I received the order in a timely manner — organic castor oil and a large wrap. However I was terribly disappointed to learn that their pads and wraps are made of some kind of synthetic fabrics — mos... Zobacz więcej

Oceniono na 5 z 5

I am an old Vanera customer. Was really unhappy. But then, they reached out and told me that the management has changed and they want another chance. They had also recently started a subscriptio... Zobacz więcej

2,5

Słaba

Wynik TrustScore: 2.5 na 5

25 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 81% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

SCAM!

I ordered on Christmas Day had a confirmation email with a tracking number and then heard nothing so I tried the tracking number on there website and it came up with invalid. I have sent plenty of emails and nothing completely nothing. Do not order here this is a scam.

11 stycznia 2026
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Hi-
We do not have any customer with your name or any emails about an order placed on Christmas day. This appears to be either a review for another business or a competitor leaving a bad review on our account. We have requested more info from the customer as well as reported to Trust Pilot.
Thanks.

Oceniono na 1 z 5

horrible experience

Bought a castor oil pack. Package never came, emailed multiple times over the course of months and responses were few and very far between. When I did get responses, they were odd and seemed AI generated. Received no help whatsoever about locating my package and asked for a return. Still have not received either my money back or package. It had been 8 months. Decided to write this review because this is not okay, bad service, bad experience. Not cool guys 👎🏼.

14 kwietnia 2025
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Hi Klesia-
We do not have anyone with your name in our system anywhere. Are you sure you ordered from us? If you can provide your order number, we're happy to help immediately. However, it would seem that you did not order from Vanera. Please let is know.
Thanks!

Oceniono na 1 z 5

NEVER BUY FROM HERE!!!!!

NEVER BUY FROM HERE!!!!!! i ordered two pairs of ugg shoes about two months ago never received them although they said i did when i didn’t! i have been scammed over £60! i have tried reaching out 5 times after. i being polite asking to a refund and have not been answered. Its a SCAM!!!

7 października 2025
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Hi Lily,
We do not sell Uggs so you have us confusion with another company. We'd request that you check this and remove this review that does not apply to our company.
Thank you!

Oceniono na 5 z 5

I am an old Vanera customer

I am an old Vanera customer. Was really unhappy. But then, they reached out and told me that the management has changed and they want another chance.
They had also recently started a subscription program for oils. I gave it a shot and honestly, best thing I have done in a while for my issues.

On time delivery, high quality, improved packaging and excellent customer service.

Thanks Vanera!

7 października 2025
Opinia niezależna
Oceniono na 5 z 5

Organic & Natural remedy

100% organic product and a complete natural process. But like all good things it takes time to see visible results. If you love your body and do not fear from commitment and want to get rid of constipation and bloating definitely try this.

9 września 2025
Opinia niezależna
Oceniono na 5 z 5

Ordered it for my wife

Ordered it for my wife, she had been struggling with bloating and cramps for a long time.
It was a new thing for her at first and we were very sceptical about it. But to our surprise, she started feeling better after only using it for a few days!

The hot cold pack was a much needed add on. I also asked around about castor oil's benefits, turns out its far better than cramp meds and pain killers if used right.

The liver pack helped her with bloating, indigestion, cramps and improved here overall mood too. Its a wonder how the human body works.

I have just subscribed to the oil and plan to order a few more wraps soon.

10 września 2025
Opinia niezależna
Oceniono na 1 z 5

Very disappointed

I have been using Vanera caster oil and had this on subscription but I have tried to cancel this but their website does not want you to do that so the message everytime says try later!!
I have sent many emails but had no response. Be careful if you take on a subscription.

11 sierpnia 2025
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Hi, your subscription was canceled the same day requested and a confirmation sent too. Please check your email. Thanks!

Oceniono na 2 z 5

Wraps and pads are made of hormone disrupting polyester

I received the order in a timely manner — organic castor oil and a large wrap.
However I was terribly disappointed to learn that their pads and wraps are made of some kind of synthetic fabrics — most likely polyester. Polyester is known for releasing hormone disrupting etc. compounds which will then penetrate the skin and enter the body along with the castor oil. On the website they only ever mention organic cotton, and they don't write anywhere that the pads and wraps aren't made of organic cotton. It's deceptive and dishonest, and makes on wonder if they're lying about the quality of their castor oil too.

26 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

STOP !!

STOP !!! DO NOT ORDER HERE !!! Never got the package I ordered and paid over 130 euros for. Been batteling via email since may, still no solution. They do not even provide an official invoice, is that even legal???

24 lipca 2025
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Hi, we sent you tracking for your order as well as the last mile carrier tracking to retrieve the package. Despite the package showing delivered, we resent the package at our expense again as well as the requested order confirmation. This review does not seem terribly fair or accurate. We are happy though that you received the shipment.

Oceniono na 1 z 5

I think I got scammed

I think I got scammed! I received an email stating my order shipped on July 3rd with tracking # JY25CAA0U016405069. It shows an update till July 11th where it says "in transit to next facility at Vancouver. But no change since. I emailed the company and they responded that they will work to resolve the issue but no update since.

24 lipca 2025
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Hi, so sorry for the issue that the carrier lost your package. We reshipped at our expense and the package has since been delivered. Thanks!

Oceniono na 1 z 5

my order never arrived

my order never arrived. They refuse to make good on their customer service and I lost ALL my money. This company is a scam

14 maja 2025
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Hi, we did respond to your email and reshipped your package. It has since been delivered. Thanks!

Oceniono na 1 z 5

My payment disappeared

My payment disappeared, no confirmation email, no response to query email no phone number on website, no review link on website no chatbot, no way to reach, no response to email.!!!

13 czerwca 2025
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Hi Toni-
We responded to your inquiries the same day we received them and refunded your order.
Thanks!

Oceniono na 1 z 5

I ordered the castor oil with knee…

I ordered the castor oil with knee wraps and received a set of cheap cutlery in a broken box covered in sticky tape - don't understand how that happened. I've only just written to them so I'll have to wait and see

18 czerwca 2025
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Hi, you may us confused with another vendor as we do not offer cutlery and your name is not in our system. Thanks!

Oceniono na 1 z 5

A zero-star would be more acurate

A zero-star would be more acurate. Did two orders, only received one… I must have mailed ten times by now over a period of one month, they keep replying with a delivery report on which there is no signature or code from my behalf. 150 euros down the drain !!!

In the meantime I was also threatened because of this review. I kept every mail and chat ... my review is truthful.

12 czerwca 2025
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Responded above. Not a fair or accurate review.

Oceniono na 1 z 5

Placed order for 77.31 on 4/23 and it…

Placed order for 77.31 on 4/23 and it is 6/11 i still have not received and have had no communication from them except we are looking into it I am reporting fraud to my bank today

23 kwietnia 2025
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Hi Jane,
To update here, we reshipped your lost package and you did receive it. Thanks!

Oceniono na 1 z 5

Product never arrived

I ordered May14, 25. I had not heard anything by May 31 but of course charges came through. I sent an email to customer support and they sent a generic apology (two days later) and the next day I got shipping notification with a tracking number. When I clicked on the tracking number it went to their website with vague movements. No estimated arrival date. Tracking number didn't come up as valid on other shipping sites. Called customer service on website and only got the answering machine. I have submitted a dispute with my credit card company. This seller is a fraud.

10 czerwca 2025
Opinia niezależna
Logo Tryvanera

Odpowiedź od Tryvanera

Hi Sue,
You did receive your package per the tracking and we refunded you in full as well for the trouble.
Thanks!

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