HAIRO Recenzje 126

It is nothing like pictured or shown in the video. It does not add volume to the hair like other hair fiber products. It's akin to an ink blotter that (poorly) colors your scalp. You'd be better off (and more cost effective) using a magic marker because that's exactly how it looks once applied. I have never been more disappointed in a product. As far as the return policy, you cannot receive a refund if the product is opened or used. You also have to pay for all shipping costs. AVOID THIS SCAM PRODUCT AT ALL COSTS!

My barber was at cross purposes. Continued questioning me about what I did to my hair. I just smiled.

Experienced with inexpensive fibers. This is much more palatable and does not scratch my head.

Fantastic product, easy to apply, incredible difference made to balding spot on crown, colour seems to blend in perfectly, terrific value for money. Does come off on pillow at night so need to washout before bed

Excellent customer support!

Simple application without the need to transfer onto pillowcase that was my primary concern with other products.

just what i wanted, good price at that.

just what i want, and good price at that.

I ordered a medium brown color and when I received it the color looked more like a light brown and when I applied it to the crown of my head it didn’t look like a medium brown it was lighter to me with slightly warmer tones so I emailed the company and they are sending me the dark brown as a replacement which I feel will be better so i am happy about customer service helping me out as far as the product itself i find you can’t apply it with a light touch it won’t cover you have to apply a little firmer and really get it in there as far as it being waterproof i had to use that medium brown color today which i hesitated and got caught in the rain and when i got home i checked the back of my head in the mirror and to my surprise it stayed didn’t budge at all but i also applied hairspray after i applied it at first so maybe that helped as far as going in a pool or the ocean i don’t think it will hold up but i haven’t had to experience that yet but this is good enough for me!

Love the product and customer service is incredible

I havent received my product yet due to a mistake by royal mail, who refused to be responsible for their error

I contacted the wonderful Rwanda at Hairos customer service and I couldn't be any more impressed by her efforts for me
Even though the error was the cpiroers, Hairo have completely replaced and reposted the entire order at their own cost.

If the product i receive is even half as impressive as Rwanda's service I'll be over the moon

Thank you again Rwanda, for all your help

Great product. And an even better customer service ( Thanks Rwanda).
You can rely on them on both.

My browser extension automatically added a discount code 'BLACK' which likely related to a Black Friday discount as they are still running these adverts on social media.

A small amount was discounted so I continued with the order. A few days after initial payment was made, more money was taken from my account without my consent. On querying this, the sales representative informed me that this discount code related to black hair density filler which I hadn't ordered (I ordered brown) but they decided to charge me for and send me anyways.

I was told I would be offered a refund if I sent the item back to them at my expense... to the USA! From the UK! This far outweighs the cost of the item so I politely declined.

The items also ship from China and takes weeks to arrive so don't think you're getting your order anytime soon. I was lead to believe the items were in the UK and delivery would be a few days. Yet more deception by this company.

Wish I'd read the reviews sooner and I could have avoided being scammed by this company. All it would have taken was refunding my illegally deducted funds and this review could have been avoided. You have been warned.

Great customer service and the product works as advertised. Happy with the purchase and again, the customer service is top notch

UPDATE: Refund has now been received. While this is appreciated, it does not change the overall experience, which involved misleading delivery expectations, lack of transparency around shipping origin, and the need to escalate publicly before the issue was properly addressed.

Don’t order from this company or rely on the shipping policy outlined on their website.
The website clearly states that orders are processed within 1 business day, with an estimated delivery time of 5–7 business days for the UK. Based on this, a reasonable customer would expect delivery within that timeframe.
At no point during checkout or within the shipping policy was it made clear that the item would be shipped internationally from China, which significantly impacts delivery time. Had this been clearly communicated, I would have made a different purchasing decision.

Instead, the order remained in transit well beyond the advertised timeframe. When I raised this with customer service, I was told that international delays and customs are outside of their control — despite the website presenting the order as UK-based rather than international.
The company has since stated that they “do not claim to ship from the UK,” however this misses the point — presenting a 5–7 day UK delivery estimate without clearly disclosing international shipping creates a misleading expectation for customers.

They also present themselves as a US-based company, however no clear legal company details (such as a registered business name or address) are provided on their website. This lack of transparency makes it difficult for customers to understand who they are actually purchasing from.

A 20% discount was initially offered as a gesture of goodwill, which did not address the issue. A full refund was only offered after I left a public review.

I was also asked to consider updating or removing my review following the refund. While I appreciate the resolution, reviews should reflect the full customer experience, not just the final outcome.

Terrible delivery times, order 11 days ago and tracking still say released from customs for the past 2 days now, more chance of your hair growing back than it turning up.
Very disappointing!!!!

Can not fault this product. Easy to apply, looks good and long lasting. Compared to other brands of hair fibres Hairo knocks them out the park.

It’s been almost a week and they still have not given my item to the carrier. They are scamming!

EDIT- They are trying to remove my review and they also delete negative comments exposing them on instagram and socials but I won’t let them get away with this on here!