Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

It is nothing like pictured or shown in the video. It does not add volume to the hair like other hair fiber products. It's akin to an ink blotter that (poorly) colors your scalp. You'd be better of... Zobacz więcej

Oceniono na 5 z 5

Fantastic product, easy to apply, incredible difference made to balding spot on crown, colour seems to blend in perfectly, terrific value for money. Does come off on pillow at night so need to washout... Zobacz więcej

Oceniono na 5 z 5

So I've previously ordered this product by far beats anything similar available I've tried dozens over the years, I've had a hair transplant and in some areas it's thinner than others, this product is... Zobacz więcej

Oceniono na 5 z 5

I’ve been using this product for a while now, and I think it is a great product! Recently, I had an Order delivered to me and it was damaged through the mail. I reached out to HAIRO about this and w... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z produktami do włosów

Napisane przez firmę

Premium men's grooming for hair loss confidence. Waterproof concealer powder + styling compatibility. Works under wax, gel, spray. Professional-grade coverage, everyday use.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

126 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 53% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

This product is absolute TRASH

It is nothing like pictured or shown in the video. It does not add volume to the hair like other hair fiber products. It's akin to an ink blotter that (poorly) colors your scalp. You'd be better off (and more cost effective) using a magic marker because that's exactly how it looks once applied. I have never been more disappointed in a product. As far as the return policy, you cannot receive a refund if the product is opened or used. You also have to pay for all shipping costs. AVOID THIS SCAM PRODUCT AT ALL COSTS!

14 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Fantastic product

Fantastic product, easy to apply, incredible difference made to balding spot on crown, colour seems to blend in perfectly, terrific value for money. Does come off on pillow at night so need to washout before bed

13 kwietnia 2026
Opinia niezależna
Oceniono na 4 z 5

Color issues

I ordered a medium brown color and when I received it the color looked more like a light brown and when I applied it to the crown of my head it didn’t look like a medium brown it was lighter to me with slightly warmer tones so I emailed the company and they are sending me the dark brown as a replacement which I feel will be better so i am happy about customer service helping me out as far as the product itself i find you can’t apply it with a light touch it won’t cover you have to apply a little firmer and really get it in there as far as it being waterproof i had to use that medium brown color today which i hesitated and got caught in the rain and when i got home i checked the back of my head in the mirror and to my surprise it stayed didn’t budge at all but i also applied hairspray after i applied it at first so maybe that helped as far as going in a pool or the ocean i don’t think it will hold up but i haven’t had to experience that yet but this is good enough for me!

1 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Wonderful customer service from Rwanda

I havent received my product yet due to a mistake by royal mail, who refused to be responsible for their error

I contacted the wonderful Rwanda at Hairos customer service and I couldn't be any more impressed by her efforts for me
Even though the error was the cpiroers, Hairo have completely replaced and reposted the entire order at their own cost.

If the product i receive is even half as impressive as Rwanda's service I'll be over the moon

Thank you again Rwanda, for all your help

24 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great product

Great product. And an even better customer service ( Thanks Rwanda).
You can rely on them on both.

28 marca 2026
Opinia niezależna
Oceniono na 1 z 5

AVOID AT ALL COSTS!!! THIEVES!!!

My browser extension automatically added a discount code 'BLACK' which likely related to a Black Friday discount as they are still running these adverts on social media.

A small amount was discounted so I continued with the order. A few days after initial payment was made, more money was taken from my account without my consent. On querying this, the sales representative informed me that this discount code related to black hair density filler which I hadn't ordered (I ordered brown) but they decided to charge me for and send me anyways.

I was told I would be offered a refund if I sent the item back to them at my expense... to the USA! From the UK! This far outweighs the cost of the item so I politely declined.

The items also ship from China and takes weeks to arrive so don't think you're getting your order anytime soon. I was lead to believe the items were in the UK and delivery would be a few days. Yet more deception by this company.

Wish I'd read the reviews sooner and I could have avoided being scammed by this company. All it would have taken was refunding my illegally deducted funds and this review could have been avoided. You have been warned.

24 marca 2026
Opinia niezależna
Logo HAIRO

Odpowiedź od HAIRO

Thank you for taking the time to share your experience. We'd like to address a few points to provide clarity for anyone reading.
Regarding the additional charge — this was a post-purchase offer presented on-screen after your initial order, which requires an active click to accept. We are unable to charge customers without their explicit consent, as our payment processor simply does not allow it. We understand this can be confusing if the offer was accepted quickly or by mistake, and we're sorry for the frustration.
As for the discount code "BLACK" — this was indeed associated with a specific product variant. We apologize if this caused any confusion during checkout.
Regarding returns — we are a US-based company, and our return address is in the United States. We understand that return shipping from the UK represents an added cost, and we appreciate that this is inconvenient. However, our return policy is clearly outlined on our website, and we are unfortunately unable to prepay return shipping.
We're sorry this experience didn't meet your expectations. We'd genuinely like to find a resolution for you — please don't hesitate to reach out to us directly at help@tryhairo.com and our team will do its best to help.
— The HAIRO Team

Oceniono na 5 z 5

WORKS AS ADVERTISED!

Great customer service and the product works as advertised. Happy with the purchase and again, the customer service is top notch

2 marca 2026
Opinia niezależna
Logo HAIRO

Odpowiedź od HAIRO

We're sorry to hear about this experience. However, after checking our records, all orders placed through our official website have been fulfilled and shipped with tracking information provided via email.
Unfortunately, there are a number of counterfeit websites impersonating our brand that have been taking customers' money without delivering any product. If you did not purchase directly from tryhairo.com, this may be what happened, and we're truly sorry you were caught up in that.
If you did order from our official site, please reach out to us at help@tryhairo.com with your order number and we'll investigate immediately. We take every order seriously and want to make sure this gets resolved.

Oceniono na 1 z 5

Avoid – Chinese shipping & lack of transparency

UPDATE: Refund has now been received. While this is appreciated, it does not change the overall experience, which involved misleading delivery expectations, lack of transparency around shipping origin, and the need to escalate publicly before the issue was properly addressed.

Don’t order from this company or rely on the shipping policy outlined on their website.
The website clearly states that orders are processed within 1 business day, with an estimated delivery time of 5–7 business days for the UK. Based on this, a reasonable customer would expect delivery within that timeframe.
At no point during checkout or within the shipping policy was it made clear that the item would be shipped internationally from China, which significantly impacts delivery time. Had this been clearly communicated, I would have made a different purchasing decision.

Instead, the order remained in transit well beyond the advertised timeframe. When I raised this with customer service, I was told that international delays and customs are outside of their control — despite the website presenting the order as UK-based rather than international.
The company has since stated that they “do not claim to ship from the UK,” however this misses the point — presenting a 5–7 day UK delivery estimate without clearly disclosing international shipping creates a misleading expectation for customers.

They also present themselves as a US-based company, however no clear legal company details (such as a registered business name or address) are provided on their website. This lack of transparency makes it difficult for customers to understand who they are actually purchasing from.

A 20% discount was initially offered as a gesture of goodwill, which did not address the issue. A full refund was only offered after I left a public review.

I was also asked to consider updating or removing my review following the refund. While I appreciate the resolution, reviews should reflect the full customer experience, not just the final outcome.

21 marca 2026
Opinia niezależna
Logo HAIRO

Odpowiedź od HAIRO

Thank you for your feedback. We understand that shipping times are important and we appreciate you raising this.
To clarify — at no point on our website do we state that orders ship from the UK. Our shipping policy outlines estimated delivery timeframes, which represent the typical experience for the vast majority of our customers. These estimates are just that — estimates — and occasional delays can occur due to customs processing or local carrier issues, which are unfortunately outside of our control.
We'd also like to note that the overwhelming majority of our UK customers receive their orders well within the expected window. International shipping, by nature, can occasionally be subject to variables that neither we nor any other company can fully predict.
That said, we understand the frustration when an order takes longer than expected. The discount offered by our support team was a genuine gesture of goodwill, but we hear you — it doesn't solve the immediate concern.
If your order is still in transit, we'd like to help track it down and make sure it reaches you as quickly as possible. Please contact us at help@tryhairo.com with your order number and we'll look into it personally.
— The HAIRO Team

Oceniono na 1 z 5

Terrible delivery times

Terrible delivery times, order 11 days ago and tracking still say released from customs for the past 2 days now, more chance of your hair growing back than it turning up.
Very disappointing!!!!

21 marca 2026
Opinia niezależna
Oceniono na 1 z 5

It’s been almost a week and they still…

It’s been almost a week and they still have not given my item to the carrier. They are scamming!

EDIT- They are trying to remove my review and they also delete negative comments exposing them on instagram and socials but I won’t let them get away with this on here!

18 marca 2026
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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