I have just had the pleasure of dealing with Iwona in the customer service team - she is an absolute delight! She took time to understand my problem, advised the best course of action and implemente... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
the app downloads on the phone, trying to use the app error "Something went wrong. Please try again" chat bot says your phone is compatible, then gets you to run around in circles for about an hour, t... Zobacz więcej
Is a useless service which checks pictures and accepts it first before putting this into review. Fails 100% of the time, just a waste of time, DO NOT US THIS Blocks an application for 3 days. Anoth... Zobacz więcej
Ruth was very helpful with any queries I had in order to tailor our DBS processes as a Company. Customer Service 100% Would definitely recommend
Informacje dotyczące firmy
Napisane przez firmę
TrustID is a certified Identity Service Provider (IDSP), offering identity verification services for businesses which help them to onboard applicants compliantly and securely. We complete over 250,000 checks a month. Customer support is available by contacting our team on +44 (0) 118 466 0822 / customerservice@trustid.co.uk or visiting our website: https://www.trustid.co.uk/contact/candidate-suppport. We're available 365 days a year. TrustID identity checks form part of a Right to Work, Right to Rent, counterfraud or Know Your Customer check process.
Dane kontaktowe
The Blade, Abbey Street, Reading, RG1 3BA, Reading, Zjednoczone Królestwo
- +44 (0)118 228 0939
- customerservice@trustid.co.uk
- trustid.co.uk
3,9
Dobra
209 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 57% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
This is an appalling half baked joke
This is an appalling half baked joke. Yet another government initiative that hasn’t been thought through properly. Well done IT contractor for misappropriating taxpayer funds
15 listopada 2025
Opinia niezależna
Odpowiedź od TrustID
We're not linked to the Government, just certified to deliver technology to meet their Digital Scheme requirements. We're always happy to help customers and applicants if you have questions or difficulties - you can contact us through our website (www.trustid.co.uk), over the phone
(+44 (0)118 228 0939) or by email (enquiries@trustid.co.uk)
Login Issue
Had an issue with login and was resolved really quickly.
13 listopada 2025
Opinia niezależna
Odpowiedź od TrustID
Thanks for taking the time to share your review. We're really glad we were happy to resolve your issue.
Their website gets stuck
Their website gets stuck. Tried on different browsers. The customer service should be open at 9am, but they are not taking any calls and it’s 9:30am. I have called several times now.
A lot of time wasted.
3 listopada 2025
Opinia niezależna
Odpowiedź od TrustID
Sorry to hear you're having trouble. Our customer service team are available and online right now. Please give us a call on 0118 4660822. Or visit our website and contact us through LiveChat. Alternatively, please reply to our request for information and we will call you directly.
Awful
Never felt compelled to write a review for any service in my life, but this TrustID is so bad it deserves it.
Passport photo and selfie both allegedly fine according Trust ID. Every single time requesting Org comes back to me informing me it failed.
Companies should avoid TrustID like the plague.
23 września 2025
Opinia niezależna
Odpowiedź od TrustID
Really sorry to hear that you've had a bad experience. The organisation requesting your check should be able to share information about why the check is coming back as failed - we provide them with that information. They can also speak to our Customer Service team. We would be very happy to help you directly too, if you want to get in touch - 0118 228 0939 / LiveChat on our website / customerservice@trustid.co.uk
Dystopia
It shouldn't be necessary to have a phone and verify your digital identity to be able to work.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od TrustID
Thanks for sharing your review. The UK Government define the rules around compliance and TrustID services are designed in line with the latest guidance. However, your employer should be able to offer you an alternative to a digital check - please get in touch with them for further advice. Thanks, The TrustID team.
Worst App I have ever used......
Countless efforts to Up-load a simple photograph, it's beyond frustrating ......and it's not my permission settings, it's your terrible App.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od TrustID
Sorry to hear that you haven't had a good experience with our service. Our Customer Service team would be happy to help or hear any further feedback you might have - info@trustid.co.uk / +44 (0)118 228 0939
Great customer service with an…
Great customer service with an intuitive system to work with. Recommended company!
29 lipca 2025
Opinia niezależna
Odpowiedź od TrustID
Thank you for sharing your positive review Peter. We're glad to hear that you'd recommend our services!
TrustID's customer service team always…
TrustID's customer service team always respond to my queries promptly, clearly explaining what action needs to be taken. I have found them consistently helpful :)
28 lipca 2025
Opinia niezależna
Odpowiedź od TrustID
Thank you so much for taking the time to leave your review. We're glad to hear that our Customer Service team are supporting you!
Great service!
We have been using Trust ID for over 2 years now. They are easy to deal with and remove so much admin from the team. Everyone I have come across has been helpful and knowledgeable.
22 lipca 2025
Opinia niezależna
Odpowiedź od TrustID
Thank you for your positive review. We're happy to hear that you enjoy working with us.
There seems to be a problem with the…
There seems to be a problem with the Photo taking part of the app. I can get my face in the oval. Take the picture. Put in my address. Then i get told by the agency it hasn't worked. It reads my chip on my passport fine.
14 lipca 2025
Opinia niezależna
Odpowiedź od TrustID
Sorry to hear that you're having trouble. Your agency will have been provided with more information about why they check hasn't worked and should be able to offer further guidance. Alternatively, our Customer Service team can support - 0118 2280939 or info@trustid.co.uk.
Abysmal setup.
Abysmal setup.
Who on earth decided to FORCE individuals to use a smartphone in order to verify identity. I have already provided my ID to employer and now being pushed towards this service.
A crass "oh borrow a smartphone from someone" is NOT a valid solution.
Ridiculous configuration effectively excluding and prohibiting employment. This organisation should be ashamed of themselves.
27 czerwca 2025
Opinia niezależna
Odpowiedź od TrustID
Sorry to hear that you're not happy with the TrustID service. The use of a mobile phone to capture your image is due to requirements around the image quality. We don't store anything on your device so it is possible to use a device belonging to someone else. Your employer has the option to check your Right to Work using other routes, including a manual upload of your document or a visual check. Please contact them for further advice or give our customer service team a call on 0118 288 0939.
Disgrace
The accessibility service is a disgrace - impossible to use without a written code provided with purchase - who knew?!
21 czerwca 2025
Opinia niezależna
Odpowiedź od TrustID
We don't believe this review is for TrustID Ltd as we require no written code to access the service which is provided online. If you're an applicant, your employer should send you a link which you can use for your document upload and if you're an employer, our Customer Service team will issue log in details. Please give us a call if we can help further - 0118 228 0939.
Great
The service has improved our candidate experience and gave us back some admin capacity. The costumer support team are friendly and responsive.
19 czerwca 2025
Opinia niezależna
Odpowiedź od TrustID
Thank you for taking the time to leave your review. We're pleased that you're enjoying our service and please keep in touch with our Customer service team if we can help with anything at all!
"Check could not be initialized."
Completely useless and frustrating. "Check could not be initialized." So I try again ... and again.
13 czerwca 2025
Opinia niezależna
Odpowiedź od TrustID
Our apologies for the frustration. This error is usually due to permission settings on your mobile device. Often the easiest way to solve it is to copy and paste the link into Google Chrome. However, our Customer Service team are always happy to help - please contact us on LiveChat or call us on +44 (0)118 228 0939. Alternatively, reply to our request for more information and we will contact you.
if there was an option for zero stars i…
if there was an option for zero stars i would have chosen that. Does not recognise chip, does not recognise live doc or picture. Take this app back to drawing board! Helpline chat repetitive and unhelpful.
23 maja 2025
Opinia niezależna
Odpowiedź od TrustID
Sorry to hear the App hasn't worked for you. Please reply to our request for information so that we can help you further and also use your feedback to improve our service.
Link lost
Could not use the link and requested a new link to be sent. Was received quickly with a reset. All working now
22 maja 2025
Opinia niezależna
Odpowiedź od TrustID
Thank you for taking the time to leave a review. We're glad that you were able to carry out your check quickly!
I was asked by my agency to verify my…
I was asked by my agency to verify my identity using the UK Immigration: ID Check app as part of the process to find work in schools. I spent three hours trying to scan the chip in my passport, but it simply wouldn’t work. I became extremely frustrated and eventually had to give up.
I emailed the agency, expressing my frustration, thinking I might be doing something wrong. However, after reading reviews, it seems this app is unreliable. Why must I endure such trouble just to verify my identity? 😡😡😡😡
19 maja 2025
Opinia niezależna
Odpowiedź od TrustID
Sorry to hear you had trouble with the App. You don't mention at what stage you were having trouble but sometimes the difficulties are to do with the permissions on your 'phone and our Customer Service team are always happy to help. You can contact them on +44 (0)118 228 0939 or info@trustid.co.uk. I hope you have now resolved the problem but if not, please contact us or respond to our request for information via Trustpilot and we'd be happy to help.
Generous 4 Stars as works on Chrome
I will be generous and give the application 4 stars. Though initially the application would not allow a selfie to be taken, and after trying to figure out why my phone camera would not allow the permission for the selfie, I messaged the TrustID Customer assistance who suggested I paste the shortcut (from the QR Code) onto Google Chrome browser where the app allowed me a complete process that took mere seconds. Thank you Customer Assistance
19 maja 2025
Opinia niezależna
Odpowiedź od TrustID
Thank you Mike for your review and for taking the time to reach out to our Customer Service team. Sometimes the camera permissions do funny things and so I'm glad you contacted Customer Service and they were able to help!
Utterly useless app
Utterly useless app. Won't accept my passport photo, tried 20 times. Used website and didn't solve the problem. Phone call is a waste of time and of no use, sends you in a loop and then asks to send an email. My new employer wants this info ASAP. Lost the will to live or accept the job if my new employer can't even get this right.
15 maja 2025
Opinia niezależna
Odpowiedź od TrustID
Sorry to hear that you're having trouble. Please share your details to enquiries@trustid.co.uk or via the request which we're about to send. We will call you back to see how we can help.
I'm giving one star because it doesn't work
I'm giving one star because I can't give less. It has taken me several goes to get TrustID to work at all, with it crashing repeatedly. Now I'm stuck on the address because it won't accept my postcode. I have tried entering my postcode in different ways or using nearby ones, but it just won't accept it. Ironically, I already have an Enhanced DBS for another job, that was relatively easy, all I had to do was take my documents to the post office to be verified, it took half the time this has taken so far.
14 maja 2025
Opinia niezależna
Odpowiedź od TrustID
Hi Brigid. Sorry to hear you are having trouble. Our Customer Service team are available and always happy to help - customerservice@trustid.co.uk / +44 (0)118 228 0939. Alternatively, we will contact you directly to help if you reply to the request for information which we will send you.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.