I’ve been receiving my orders since March 2025. Everything we have tried has been really good! We do keep our box mostly the same month over month, but we like to add something new to try eac... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered Tenderloin, which was very much overpriced, and unfortunately, it was not tenderloin.......It was a different, much cheaper cut, full of fibres and hard to chew. I think that it was stewin... Zobacz więcej
Reakcja na opinię
One of the few places to find steaks and ground beef that's actually 100% grass fed and Canadian. Everything arrived frozen one day after I ordered it and I didn't have to sign for the package or be h... Zobacz więcej
Reakcja na opinię
I started ordering and my first few boxes were great, however lately by boxes have arrived with partially unthawed products! My most recent box arrived completely unthawed! The packets of dry ice were... Zobacz więcej
Reakcja na opinię
3,4
Średnia
70 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
truLOCAL for LIFE! Best meat subscription box ever!
I have been ordering from truLOCAL for nearly 3 years. Regardless of how many years it has been, it still feels like Christmas morning opening their carefully packed boxes of delicious-tasting meats! Some of my favourites include ground buffalo, roasted red pepper and garlic chicken, turkey burgers and some of their newest additions; perogies, wild game meat sticks and jerky!
I love the fact that I have the option to customize my box every month. The products might be different, but the quality and customer service will always be top-notch! Can't wait to see what you guys add to the menu next!
28 marca 2023
Opinia niezależna
Odpowiedź od trulocal.ca
Lindsay! Thank you SO much, you just made our day! :)
Opened packages and tears
Got 2 boxes. First one seemed great. Second box arrived and a bag of scallops was open and all over in the box. Also a package of our elk burgers had a hole in it and was no longer vacuum sealed. Meat quality is pretty good but they need to get their packaging under control.
1 marca 2023
Opinia niezależna
Odpowiedź od trulocal.ca
Hi Kyle,
Thank you for taking the time to leave a review and sharing your recent experience with us. We're truly sorry to hear about this, we understand how frustrating and disappointing that must have been for you.
Packaging is done at the supplier level before it arrives to us - we hand pack each box and inspect each item before it is packed. However, given the nature of shipping, sometimes small holes or tears can occur when the products move around in transit. Some packaging holds up better than others, it really depends on each individual supplier's size and packaging capabilities! It's definitely something we keep track of and report back to the suppliers we work with.
Please know that small holes in the packaging shouldn't compromise the quality of the product. However, we completely understand that it can still be an unpleasant experience, especially if it made a mess like the scallops did! We are so sorry about this.
Looking into your account notes, it looks like our team has already spoken to you and offered a solution that we hope was satisfactory. We're always happy to replace any product that arrives in an unacceptable condition, issue a refund, or offer loyalty points that you can redeem for other products in the future.
We appreciate your valuable feedback and thank you for bringing this issue to our attention. We're constantly working to improve our service and customer experience, and your feedback helps us achieve that. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We're always here to help.
Awesome quality and selection &…
Awesome quality and selection & customer service has been phenomenal anytime I've needed assistance. Happy to shop, support, and eat local!
9 stycznia 2023
Opinia niezależna
Odpowiedź od trulocal.ca
Sooo happy to hear this, Aaron. Thank you so much for taking the time to leave this review! It means a lot to us.
I love truLOCAL
I love truLOCAL. It is SO easy and convenient to get all my meats right from one place! I also love that I am supporting a local company that does more than just exist - they are always finding ways to give back to the community. 10/10!!!
25 stycznia 2023
Opinia niezależna
Odpowiedź od trulocal.ca
Hi Stephanie, thank you from the bottom of our hearts for this kind review! We appreciate your support so much :)
Awesome Service!
I get great meat delivered right to my door every month - can't go wrong with that! Super convenient and way better than grocery store meat. Great customer service as well!
16 stycznia 2023
Opinia niezależna
Odpowiedź od trulocal.ca
Thank you James!! We sincerely appreciate the kind words :)
Thanks for always being such a pleasure to chat with!
truLOCAL is awesome.
truLOCAL is awesome.. it is so convenient to choose items in my subscription and have them delivered to my front door.. They have such a wide selection to choose from (sometimes I even have trouble doing so) from your basic chicken and beef cuts, to lamb and bison. Another reason I love truLOCAL is because everything (except the fish) is local to Alberta.. I love knowing where my food is coming from.. It can be a little pricey, not far off from your farmers markets where you can find these products… but having the knowledge of which farms my meat is coming from outweighs the costs! Their customer service team is wonderful, always willing to help when needed.. I love truLOCAL!
24 stycznia 2023
Opinia niezależna
Odpowiedź od trulocal.ca
Morgan! truLOCAL loves you!
Thank you for this kind review, we are so happy to hear that you're happy with the service. We appreciate the support so much :)
Veeery fast delivery - great quality too!
Surprisingly my last box came what felt like immediately (after one day). Meat quality was top-notch. No complaints at all.
3 stycznia 2023
Opinia niezależna
Odpowiedź od trulocal.ca
Hi Ryan, we are so happy to hear that you're happy!
Thank you so much for taking the time to leave this review :)
Please don't hesitate to reach out if you ever have any questions or feedback at all!
Odpowiedź od trulocal.ca
So happy to hear this! We definitely love writing the notes - we appreciate the kind review so much.
Better than going to the store!
I ordered my box pre-christmas, got a box for myself and for a gift. The options were great, and the message from my giftee was absolutely overjoyed. I was going to make this a one time thing but after shopping around found that not only was truLOCAL competitive but were better in some areas plus free delivery, could not beat that.
I will keep you posted on how the saga continues!!
3 stycznia 2023
Opinia niezależna
Odpowiedź od trulocal.ca
We are SO happy to hear this, Jeremy! :)
We sincerely appreciate you giving us a try and trusting us with your gifting-needs -- we were super excited about the new holiday box options this past year, so it's really great to hear that you enjoyed them as much as we had hoped.
Please let us know how your next box goes, and please don't ever hesitate to reach out to us at info@trulocal.ca if you have any questions or feedback at all!
I love the selection and the quality!
I love the selection and the quality of meat and seafood. So many amazing local products to try! The customer service is exceptional, and its so convenient to have everything delivered on dry ice direct to your door, without needing to be home/sign for it.
3 stycznia 2023
Opinia niezależna
Odpowiedź od trulocal.ca
Janine! Thank you so much for taking the time to leave us this review, it means so much to us. Please don't ever hesitate to reach out in the future if you have any feedback or suggestions at all, we are all ears!
Odpowiedź od trulocal.ca
Thank you so much for taking the time to leave this review, we sincerely appreciate it :)
Love truLOCAL Meat!
Excellent experience with truLOCAL Orders!
Recommend it to everyone who would like to have premium quality meat delivered right to your doors!
16 grudnia 2022
Opinia niezależna
Odpowiedź od trulocal.ca
Thank you SO much for this kind review! We love you right back!
Excellent Customer Service. Difficult Website.
The customer service is excellent but the website is a little hard to navigate when you have discount codes. I've had to contact customer service a few times but every time, they've been amazing. If there's a mistake or you don't cancel your box on time, which did happen to me once, they were very quick to cancel and credit my card back. If for some reason you miss the window though, I could see it being a problem because they ship out so quickly.
Products have been fantastic. The salmon pies in our house are a must. As are the bison burgers. Highly recommend and have been using their service since 2020 with only one price increase. That's not terrible considering the current state of inflation everywhere.
10 grudnia 2022
Opinia niezależna
Odpowiedź od trulocal.ca
Carri! Thank you so much for taking the time to leave this review, we sincerely appreciate the honest feedback so much :)
We are so happy to hear you're enjoying the salmon pies & bison burgers - keep an eye out in your next box, we've added a little something extra in there for you ;)
And thank you for the feedback about the website - any feedback we can get helps us to improve our service as we grow.
We want to hear feedback from daily users like yourself, because you guys know way better than we do what pain-points you're running into and where we can work to improve.
The functionality of the website is definitely high up on our priority list as we continue to grow and improve, so if you ever have any feedback or suggestions at all - we are all ears!
Thanks for being a great customer, Carri :)
Top notch food and service!
I’ve been ordering from Trulocal for 4 years now and I can’t thank them enough for consistently delivering quality healthy food. I also want to mention that they have impeccable customer service as they consistently come through by finding a quick solution to any issue that has come up throughout the years. I’ve never been treated better by a company so thank you!
23 października 2022
Opinia niezależna
Odpowiedź od trulocal.ca
Jennifer! You have been nothing but an absolute pleasure to have as a customer over the years.
Looking into your account notes from our end, we can see many notes, left by multiple team members, commenting on how sweet you are.
Thank you for your kind words, and thank you for always treating our team with compassion and respect. We are truly so grateful for every interaction with you.
Goodbye Trulocal
I was purchasing from Trulocal for about 3 months when I was feeling like I'm not getting my money's worth so I cut back my order so I could get a good comparison. And what I found out was crazy. They're charging me $160.00 a month for about maybe $100.00 worth of food. I cancelled right away and told them they should be ashamed of what they're doing. No reply. So please if you're thinking about using Trulocal stop now and find someone else. Please.
Trulocal I hope you go out of business soon
5 września 2022
Opinia niezależna
Odpowiedź od trulocal.ca
Hi Chris, thank you so much for taking the time to leave this review!
We are so terribly sorry to hear this :(
Our prices are definitely comparable to your boutique grocers, with the added convenience of direct-to-home delivery plus the local factor.
Given the rising costs of meat, packaging, dry ice, shipping, labour, etc - we definitely do our very best to keep our pricing competitive to other similar direct-to-home services, but we certainly appreciate any feedback we can get to work to improve as we grow.
In regards to not replying to your comment, we are so terribly sorry. It looks like you left your comments in your cancellation survey.
Those comments are filed into your account for feedback to review quarterly, but the comments don't actually get automatically sent over to our customer service team.
The best way to reach our team is at info@trulocal.ca - we are happy to help in anyway we can.
We sincerely apologize again, we appreciate you giving us a try and truly hope you've found an awesome local source nearby!
I would stay away ordering meat from…
I would stay away ordering meat from them.
I placed my only order on Aug 13th which Novax (carrier) sent me a confirmation which was shipped on 16th. I was genuinely excited to try it out.
I get an email from truLOCAL on August 16 saying that second order has been shipped (yes 1 days later my "first" order arrived). I gave them a call 4 times to cancel and ask why they are sending me the second order for no reason and none of the time they picked up their phone. Once I get a hold of them on 17th of August via email they say that I clicked on “Get My Box Now” from my profile page on August 15th 6:48PM to trigger the second order (which I never did). I sent the email to treLOCAL on August 16th 10:13pm that I did not order or click on “Get My Box Now” and asking to be cancelled.
They sent me the exact same order without any modification and charge me the full price for something that I did not order. What a poor customer service
19 sierpnia 2022
Opinia niezależna
Odpowiedź od trulocal.ca
Hi Aki,
We are so terribly sorry about this situation - as mentioned in our email communication, we do have an account history log that logs customers' actions taken on each individual account.
It does appear that 'Get My Box Now' was selected on your account, triggering a second order to be pushed through.
It isn't uncommon for customers to receive more than one box in a given week (i.e. if they are having some extra company over or have gone through their contents quicker than originally planned) - so it's not something that we would have flagged internally as suspicious or as a possible mistake.
That being said, we always do our very best to reverse any orders that are unintentionally placed!
We can cancel & refund an order before it has been packed and shipped out - but it's unfortunately incredibly difficult to reverse an unintentional order once it has been shipped and delivered successfully.
Especially given the current situation with COVID-19, we aren't able to accept returns for food. :(
It looks like you did send us an email into marketing@mail.trulocal.ca, which is an unmonitored marketing email for newsletters - our Consumer Experience Team handles communication through our customer service inbox - info@trulocal.ca - so that explains why your email to us was missed. We are so terribly sorry, this is an all-around unfortunate situation and definitely not the experience we want you to have with us. Please feel free to email us at info@trulocal.ca when your freezer is getting low again - we would love to send you a box of your choice of contents, on us!
Great products!
We’ve had a subscription from Trulocal for a couple of years now. For the most part, the cost is comparable to grocery stores (there are some products that are slightly more expensive) but we like the idea that we’re shopping local. We also like the range of products available. The meats have always been good - we particularly like the bison and grass fed beef - and we’ve never had a problem with quality.
4 kwietnia 2022
Opinia niezależna
Odpowiedź od trulocal.ca
Hi there, we sincerely appreciate you taking the time to leave this kind review :)
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
We are so happy to hear you've enjoyed everything so far - please don't ever hesitate to reach out if you have any questions, concerns, or feedback at all!
And if you have a free moment to shoot us off an email to info@trulocal.ca, we would love to know which Haupt is behind this kind review! :)
Two years of great products.
We've been ordering from them since the beginning of the pandemic. The cost is a lot cheaper than buying at grocery stores or local butchers (we're in Northern Ontario). Shipping is always fast (we get it 2 days after it being shipped which is impressive.) and it usually ships out within a few days of us ordering it. It's packed with dry ice in the summer, and with these awesome reusable ice packs in the winter that last over 24 hours on their own (we reuse them for when we need ice packs) and longer when packed with frozen items. We stick to ordering products from Ontario producers and have never been disappointed. Meats are always juicy and flavourful. I also love the add on options they have for fruits and vegetables now. The few times I've contacted customer service (about promo codes or with questions) they've always been extremely helpful.
23 marca 2022
Opinia niezależna
Odpowiedź od trulocal.ca
Hi EC, we sincerely appreciate you taking the time to leave this kind review :)
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
We are so happy to hear you've enjoyed everything so far - please don't ever hesitate to reach out if you have any questions, concerns, or feedback at all!
And if you have a free moment to shoot us off an email to info@trulocal.ca, we would love to know who the customer is behind this kind review!
Tru “local” sent us shrimp from china
Tru “local” sent us farmed shrimp from China. Even frozen it smelled like sewer. Absolutely horrible taste, not local and a cheap product.
9 stycznia 2022
Opinia niezależna
Odpowiedź od trulocal.ca
Hi Catherine, we are so terribly sorry to hear this.
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
Looking into our email communication, we can see that a member of our team responded to your concerns via email on January 10th but needed some more information about the name & email the account was under in order to issue a refund or replacement, as we weren't able to find an account under your name!
Could your account be under a different name?
If you haven't had a chance to chat with our team yet, please feel free to reach out to info@trulocal.ca - we would love to look into this further and make things right.
This company is a scam and will commit…
This company is a scam and will commit fraud and charge your credit card for product they you never ordered or received.
HIGH SCAM ALERT!
7 stycznia 2022
Opinia niezależna
Odpowiedź od trulocal.ca
Hi Mike, we are so terribly sorry to hear this.
We understand that this review is from earlier this year - we just recently got our Trust Pilot account set up, so we are just taking some time to respond to any previous reviews we may have missed on here.
We can't seem to find an account or any email communication for a customer with your first and last name in our records, could your account be under a different name?
If you haven't had a chance to chat with our team yet, please feel free to reach out to info@trulocal.ca - we would love to look into this further and make things right.
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