My new go-to company! I've previously purchased sheet moss from this company and was so impressed by the value for money and quality. I've recently purchased more moss, cork bark and a plant and I'm... Zobacz więcej
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Unlike another company I have recently used, Tropical Glass have been fantastic. The plants I purchased were very well protected and packaged. You can tell that genuine care was put into the d... Zobacz więcej
I’m absolutely delighted with the bonsai tree I ordered from Tropical Glass. It arrived beautifully presented and looked even better in person than I expected. The tree itself is gorgeous, healthy a... Zobacz więcej
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Have now bought plants, starter kit and a Terrarium from Tropical Glass. Very happy with everything. The plants especially are very healthy and everything is well packaged.
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Informacje dotyczące firmy
Napisane przez firmę
One stop shop for terrarium lovers. Create you own ecosystem thanks to our wide selection of DIY terrarium kits, terrarium jar, plants and all accessories needed.
Dane kontaktowe
London, Zjednoczone Królestwo
- info@tropicalglass.co.uk
- tropicalglass.co.uk
4,9
Doskonała
866 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Tropical Glass
So glad to hear that — thank you so much! 😊
Great Service
Great Service, good options if you are doing DIY, prompt delivery and good prices. Everything, including the plants arrived safely - will definitely be using them again.
25 marca 2025
Odpowiedź od Tropical Glass
Thanks a ton for your lovely feedback! We’re really glad the DIY options hit the mark and everything arrived safe and sound.
Can’t wait to have you back — and don’t forget, returning customers get a little thank-you discount next time you shop with us! 🌱
Highly recommend
I've ordered DIY terrariums from this company a few times now. They always arrive in good time, good quality plans, glass terrarium and the accessories and components of the kit are always good quality too. Highly recommend
25 marca 2025
Opinia niezależna
Odpowiedź od Tropical Glass
Thank you so much for your continued support — it really means a lot to us! We're so pleased to hear the kits have consistently impressed you.
Next time you order, don’t forget — we offer a little discount for our lovely returning customers, just as a thank you for coming back! 🌿💚
I love my Terrarium
I love my Terrarium. As a cat parent it’s ideal. Quick delivery. Everything packaged up so well. Step by step guide. Looks so great and easy to look after. Will be purchasing another one soon. Would definitely recommend.
14 marca 2025
Opinia niezależna
Odpowiedź od Tropical Glass
Thank you so much — we're so happy to hear you’re loving your terrarium! And yes — they're absolutely perfect for cat parents, no digging paws or nibbled leaves to worry about! 😸🌿
We’re thrilled the guide made it easy and that it’s already looking great in your space. Can’t wait to send your next one — and thanks a bunch for recommending us!
I ordered plants and Moss for the first time.
I ordered plants and Moss from here and was very pleased with the items I received, they were all very healthy and in top condition, they were packaged well and arrived on time. I will be ordering from here again. Very satisfied.
Thank you Tropical Glass.
5 marca 2025
Opinia niezależna
Odpowiedź od Tropical Glass
Thank you so much for your lovely review — we’re really happy to hear everything arrived healthy and in top condition!
We absolutely love moss (some might say we’re a little obsessed!) and we always make sure our customers get the lushest, greenest pieces we’ve got. Can’t wait to send you more greenery next time!
Odpowiedź od Tropical Glass
Thank you so much! We're really glad everything arrived quickly and that you were happy with the plants and instructions — it means a lot to us.
Hope your terrarium is thriving already! 🌿
First class beautiful plants first…
First class beautiful plants first class delivery thankyou
24 lutego 2025
Odpowiedź od Tropical Glass
Thank you so much! We're thrilled you were happy with both the plants and the delivery — that’s exactly what we aim for every time.
Really appreciate your kind words!
Just bought a few plants this time,very…
Just bought a few plants this time,very pleased with them,thanks
3 marca 2025
Opinia niezależna
Odpowiedź od Tropical Glass
So glad to hear that — thank you! Whether it’s a few plants or a full kit, we always love sending a bit of green your way
Amazing service
Amazing service - very responsive to queries, and I received my terrarium within 24 hours of ordering it! Everything was in great condition, and the terrarium looks amazing. Would purchase from them again.
25 lutego 2025
Odpowiedź od Tropical Glass
Thank you so much — we’re so glad you’re happy with the service and your terrarium! Getting it to you the very next day is exactly what we aim for.
Just so you know for the future: if you ever need guaranteed next-day delivery, you can select the named day delivery option at checkout (just £3 extra) and place your order before 2pm. It usually arrives the next working day without a hitch — though very occasionally couriers have a hiccup (rare, but it happens!).
Thanks again for your kind words — we’d love to welcome you back anytime!
100% will order again
Excellent customer service, delivery and items arrived well packaged. You can tell that there’s a lot of care that goes into the items.
24 lutego 2025
Odpowiedź od Tropical Glass
Thank you so much — your kind words mean the world to us! We're so glad you felt the care we put into every order, from packing to delivery.
Can’t wait to have you back again — we’ll be ready with more green goodness whenever you are!
Odpowiedź od Tropical Glass
Thanks so much! We’re really glad everything arrived quickly and safely — just how it should be. 🌿
Failed to deliver
Paid extra for named delivery day as it’s a birthday present with instructions to leave the parcel in the porch if no one is at home and they haven’t bothered to deliver it at all.
17 lutego 2025
Opinia niezależna
Odpowiedź od Tropical Glass
We're truly sorry for the frustration caused by the delivery issue. Your order was dispatched on time, but as we rely on third-party couriers for the final delivery—in this case, DPD—there can occasionally be unforeseen issues. According to the tracking details, the driver attempted delivery on Monday but may not have deemed the location safe to leave the parcel at that time. Fortunately, it was successfully delivered the following day and placed in your requested safe place.
We completely understand that this wasn’t the experience you expected, especially for a birthday gift, and we sincerely appreciate your patience. As a valued returning customer, your support means a lot to us. To make up for the inconvenience, we have already refunded the extra charge for the named delivery day.
We hope you’re happy with your order now that it has arrived, and we truly appreciate your feedback.
Exactly as described
My partner was enamored with it as soon as we opened the package, i greatly recommend Tropical Glass.
They have a great plant selection, easy to follow steps and are gorgeously crafted.
28 stycznia 2025
Odpowiedź od Tropical Glass
Thank you for your wonderful review! We're so happy to hear that your partner loved the terrarium right away. We take great care in crafting our designs and selecting the best plants, so it means a lot to hear such positive feedback. Enjoy your little green world!
Really pleased with the service
Really pleased with the service. The glass terrariums were packaged really well and reached me in perfect condition. Love the variety in shapes too.
7 lutego 2025
Opinia niezależna
Odpowiedź od Tropical Glass
Thank you for your kind words! We're delighted to hear that your terrariums arrived safely and that you love the variety of shapes. We take great care in packaging to ensure they reach you in perfect condition. Enjoy your new greenery!
Great experience
I have bought things from them on line on three occasions (and been to the premises once). Great place, perky fully leafy little plants. Helpful team.
22 stycznia 2025
Opinia niezależna
Odpowiedź od Tropical Glass
Thank you for your continued support! It’s fantastic to hear that you’ve had great experiences both online and in person. We’re glad you love our plants and appreciate our team’s help. Looking forward to seeing you again!
Odpowiedź od Tropical Glass
Thank you for your feedback! We're glad to hear you’re happy with your item and that it arrived quickly and well-packed. Enjoy your new terrarium!
Odpowiedź od Tropical Glass
We're so glad to hear that your wife had a great experience at our workshop! We hope she enjoyed creating her terrarium and that it’s thriving beautifully. Thank you for joining us!
Fantastic 5Stars!
Fantastic 5Stars!! Quick despatch, fast delivery, well packaged, clear instructions, brilliant quality. Price competitive. If you price up all the individual items you definitely get good value for money with a great end result. Would highly recommend.
28 stycznia 2025
Opinia niezależna
Odpowiedź od Tropical Glass
Thank you for your fantastic review and 5 stars! We're thrilled to hear that you found the quality, packaging, and instructions excellent, and that you see the great value in our terrarium kits. Enjoy your creation, and we truly appreciate the recommendation!
Beautiful little vase
27 stycznia 2025
Odpowiedź od Tropical Glass
Thank you for your review! We're glad you love the little vase. Hope it makes a great addition to your space!
Perfect choice for a terrarium enthusiast
As a terrarium enthusiast, I’ve tried several online shops, but Tropical Glass has become my absolute favorite. They offer a fantastic range of terrarium accessories, from jars and plants to complete kits, making it easy to find everything in one place.
Their customer service is excellent—orders are processed quickly, and they genuinely care about their customers' needs. Every time I’ve ordered, delivery has been fast, and fragile items like glass jars and live plants arrive perfectly packaged, ensuring no damage.
What truly sets them apart is the quality of their plants. They are noticeably healthier and better cared for compared to those from high street plant shops. Plus, their soil selection has made a real difference in my plants' growth and overall happiness.
If you’re into terrariums, I highly recommend Tropical Glass. Their products and service are top-notch!
31 stycznia 2025
Opinia niezależna
Odpowiedź od Tropical Glass
Wow, thank you for such an amazing review! It means a lot to hear that we've become your go-to shop for all things terrarium-related. We put a lot of care into our plants, packaging, and customer service, so knowing that you've noticed and appreciated it truly makes our day.
We're thrilled that our selection and quality have made a difference in your terrarium creations. Happy planting, and thank you for your support!
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