Awful experience. Still not received refund from the company and they are no longer responding to my messages. We're now waiting 3 months for a refund. We were booked in December 2025 for the Off... Zobacz więcej
Reakcja na opinię
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Said they would pick us up for go karting and they never did , we had to pay extra because they don’t tell you that you have to be a certain age to have a certain kart, and they offered to drop us off... Zobacz więcej
Bonjour,pour ce qui est de la réservation nickel, les personnes sont venues nous chercher à l’hôtel à heures et parlant français.. Buggy très bien, mais voilà le temps était exécrable et je pense q... Zobacz więcej
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A fantastic trip. Would thoroughly recommend. Beautiful scenery and views of Tiede. Wear your trainers for Teide so you can se the best views. No warmer wear required as you are at the base of the v... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We have carefully selected for you the most popular activities, tourist routes and points of interest in Tenerife. Book your activities at https://www.triptenerife.com/ and save time and money !
Dane kontaktowe
Tourist Information Point, Avenida Siam, 3 Centro Comercial Siam Mall, 38670 , Costa Adeje, Hiszpania
- +34 822 68 45 04
- booking@triptenerife.com
- triptenerife.com
2,7
Słaba
196 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fast and efficient
11 czerwca 2022
Amazing service!!!
6 czerwca 2022
Great experience!
Great experience overall and the Parascinding boat , the crew all were fantastic! Highly recommended.
29 maja 2022
I'm very disappointed in the way I was…
I'm very disappointed in the way I was dealt with, I booked to go to one of the parks in Tenerife and when I was told by a taxi driver it would take an hour and cost over 100 euros to get there an another 100 back I tried to cancel my booking. The company then tried to push me to go the park and kept suggesting to get the bus which was little under 4 hours, which is just crazy. They offered me no sort of refund or even a discount on my next booking so that was £70 down the drain, absolute joke, will not book through them again
16 maja 2022
Brilliant customer service
Brilliant customer service, great communication.
I went with my partner paragliding, absolutely incredible and our instructors were friendly, professional and made us feel comfortable.
9 maja 2022
Very helpful staf and i will also use…
Very helpful staf and i will also use their help next time.
8 maja 2022
Surprise tours ?
We did a pleasant hike with you on Tenerife. Your guide was professional and told us many interesting things. Why am I then giving a bad review ? This is why. We bought a nature hike in the Masca valley. For some reasons you could not deliver that so instead you offered us a similar hike to the one we bought, hike in another gorge near the Masca. Instead however we got a totally different experience, including a hike through a banana plantation ending near Los Gigantes. Nice but not what we paid for. Just tell your customers what you are actually going to deliver and then you will get good reviews.
3 maja 2022
Odpowiedź od TripTenerife.com
Hello,
We are sorry that your experience was not optimal.
The situation for Masca is constantly changing (government) and instead of simply cancelling the tour, we offer our clients an alternative tour with details of the differences between the two and the option to accept or refuse of course (with full refund if refused).
Moreover, since the 1st of May, there is a new modification, the return by boat is no longer possible and we inform our clients of this so that they can make their choice.
We hope to see you again in Tenerife to organise your other activities.
Excellent
Excellent, very helpful and nice, very helpful with organisation, everything, so we hope to come again soon and to be your customers again! We've got wonderful fishingtrip, excursion, tickets, transfer, advice and hospitality :) You're the best!
25 kwietnia 2022
Amazing experience
Amazing experience, thanks to all the guys.
My girlfriend was nervous before the flight.
But the staff are really friendly and calmed her nerves..I would recommend it to everyone it's a great experience.
25 kwietnia 2022
Disappointing excursion
We have been disappointed by the kayaking and snorkelling experience.
We've seen few dolphins about 30- m50eters from the kayak and one turtle. We've been allowed to go snorkelling for only 5 minutes. It's was too short !
There are probably some period during the day which are more convenient to see dolphins. That would be good to know.
A couple was late and not physically ready for kayaking. We lost a lot of time and they should have been rejected from the beginning.
24 kwietnia 2022
Odpowiedź od TripTenerife.com
Hello,
We are sorry that this activity did not give complete satisfaction.
We remind you that dolphins and turtles are in their natural environment and therefore it is impossible to guarantee to see dolphins, but in general, turtles are always in this area.
Nevertheless, you were lucky enough to see
so the experience should be positive in that sense.
Regarding the snorkeling, we have not yet had any negative feedback with this company and we think that probably this part of the activity lasted more than 5 minutes? (Time flies when you are having fun).
And we are sorry for the couple who slowed down the group. We remind you that most of our activities can be done privately (VIP) but the price will be different, of course.
We hope to see you again in Tenerife and to be able to organise your next activities on the spot.
Yours sincerely,
TripTenerife.
Super nice experience
Super nice experience! Great guide who had lots to tell & great driver. The included dinner was a miss, very dry and bland. Other than that, everything great and well organized.
21 kwietnia 2022
Excellent customer service & a…
Excellent customer service & a fantastic trip. My only criticism is that the website should not allow you to book if the trip is not running from your area, hence the 4 stars. Everything was brilliant & I would fully recommend this company.
14 kwietnia 2022
We bought online parascending for 2…
We bought online parascending for 2 adults and 1 child. Staff was helpful and understanding and helmsman so funny. Amazing experience giving a boost of adrenaline. Thanks crew!
11 kwietnia 2022
Gokart was excellant
7 kwietnia 2022
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