Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Misleading delivery charges, I went on for one item and it kept popping up free delivery over £30. So I found something else and spent £45 and was still charged £2.50 for delivery. My first experience... Zobacz więcej

Oceniono na 3 z 5

I bought a Rab sleeping bag from them with one of their 'star buy' offers (a Rab silk liner for only £1.80). Then customer service emailed me stating they were unable to accommodate the deal which was... Zobacz więcej

Oceniono na 4 z 5

Great service, but check availability first! I received my jacket in less than 24 hours after ordering it. Although I did have to postage, the rate was reasonable for the service provided. It would... Zobacz więcej

Oceniono na 1 z 5

Absolutely shocking customer services ! Bought these for £180 , size 8 ! Then the customer service advisor (Joel) told me that it wasn’t the boot it was my feet , I have always work size 8 sin... Zobacz więcej

3,5

Średnia

Wynik TrustScore: 3.5 na 5

61 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(61)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I was fitted & served by Ben C at…

I was fitted & served by Ben C at Trekitt by appointment. I bought Meindl Peru walking boots. A bit Like Ski boots , you fancy the flash looking ones but they dont fit ... Trekkit talk sense from knowledge. My boots make me feel as if I could walk for days & days. Mega comfortable for hiking around the Mortimer Forest on & off steep trails of all terrains ... Well done Trekkit, first class 👍

29 maja 2021
Opinia niezależna
Oceniono na 5 z 5

I have ordered several items over the past year…

I have ordered several items from Trekkit over the past year. Delivery has been prompt, and when I have returned unwanted items the refund process has been swift. Yes, you have to pay for the return postage but I'm ok with that because their items are reasonably priced, and only returned due to not fitting me as hoped - which is hardly their fault.

12 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Great Service - Will use them again

Thank you Trekkit for a fantastic service. Item ordered over New Year holidays and despite Covid delays etc the item arrived within 2 days.

Very easy ordering system and a very competitive price.

Keep up the good work

5 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Absolutely faultless

Absolutely faultless. Orders delivered accurately and immediately. No messing about.

Got two pairs of AKU boots from these guys and although they aren't exactly the cheapest I recommend them and Trekkit all the way, its worth paying the extra just to know you get what you ordered, and quickly.

Will be buying much more from this company in the future. Thanks Trekkit!

20 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Trekkit all the way

Have made several orders with Trekkit over the last month and all have arrived swiftly and all items are of excellent quality. Their customer service is excellent and keep you updated. I’ve found my new store for all my outdoor gear and wouldn’t go anywhere else.

12 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Superb company

Superb company , excellent reliable service . Everything you need for your outdoor adventures. Cannot fault them at all on any count . Knowledgeable staff and an amazing range of all the best gear . 100% Recommended.

18 października 2020
Opinia niezależna
Oceniono na 5 z 5

Excellent price and delivery time.

Ordered a Kanken rucksack for a really good price. Delivered within a couple of days, well packaged and a very happy all round with the service. I'd be happy to order from again.

2 października 2020
Opinia niezależna
Oceniono na 5 z 5

How it should be.

I ordered a down jacket (Rab Valiance) but foolishly guessed my size, I was wrong. Anyway, delivery was swift from Trekkit using Royal Mail signed for service. The returns process was painless and my money was back in my account in under 24 hours of Trekkit receiving the jacket. That’s pretty fast!
Will definitely use them again now that I have bothered to measure myself.

6 września 2020
Opinia niezależna
Oceniono na 1 z 5

Awful customer service experience

Awful customer service experience.

I've been a customer of Trekkit for a few years now, buying many products, but recently received an email saying I had 1 week to spend my accrued loyalty points, or that I would lose them. I checked the website and didn't see anything that I wanted to purchase, unfortunately. As a loyal customer I emailed customer service to see if there was a way around losing my points and was told - no.

I have no problem with the rewards points expiring, I should have read through the Ts&Cs more carefully, but to only have one week to spend them is really poor imo. Then for the customer service team to stone wall a loyal customer over a fairly piddling amount is really poor.

They've lost a customer.

25 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

Highly recommend Trekkit

Highly recommend. Really super service shopping online. Good range, good prices and promotions, and loyalty account is a nice touch. Had to sort a couple of size swaps and team were brilliantly helpful on the phone and sorted me out when it showed stock was low.

14 stycznia 2020
Opinia niezależna
Oceniono na 5 z 5

Bought a ME light line jacket

Bought a ME light line jacket, competitive price, excellent Youtube video’s on item paid extra £5 for next day delivery, arrived on time no messing, item packaged well and fits perfect. Will consider using again if they have the item I’m interested in.

19 grudnia 2019
Opinia niezależna
Oceniono na 5 z 5

Excellent friendly service and fast delivery

I've only ever purchased online through Trekkit and I've been extremely satisfied each time I've placed orders. Very quick reliable delivery - very helpful staff on the phone. Certainly my go-to place to buy Arc'teryx. Their Loyalty scheme very rewarding.

The only minor issue is the lack of free returns. I knew this before purchasing an item in two sizes to confirm the best fit and I was still happy to pay for postage to send the item back. Money refunded extremely quickly and still deserves a 5 star review

21 listopada 2019
Opinia niezależna
Oceniono na 5 z 5

Excellent resolution of issue

I ordered an item paying with paypal. There was a glitch and payment was taken without the order being completed. On phoning Trekkit the issue was immediately resolved and I was given a £10 gift coupon.
Excellent service.

8 października 2019
Opinia niezależna
Oceniono na 1 z 5

Avoid this company

Avoid this company.
Took my £ 140 order after I called them to check stock beforehand - they confirmed they had the stock and had put it aside for me, so ordered online. They confirmed receipt of my order whilst I was on the phone to them. 1 week later - no arrival of order after I paid for next day delivery. Emailed them to ask where my order was - no reply. Called company - was put on hold repeatedly. Requested I speak to a manger who then argued with me saying they had called and left messages and emailed me to advise me that actually they didn't have the stock after all. No calls or emails received. Patronising and awful attitude. Claim to have won awards for customer service. Jokers. Plenty other companies out there with far superior service.

11 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

Great company to deal with

I was recently in the market for new winter jackets. We attended at several high street stores for 3 particular jackets. We found such a massive difference in price for the same product we decided to carry out an online search. I am so glad we did. We stumbled across this gem of a site. We purchased the jackets and saved quite a few pounds. The site itself was user friendly and easy to navigate. The purchase and delivery were seamless. I will definitely use again

13 lutego 2019
Opinia niezależna
Oceniono na 5 z 5

Best outdoor company out there.

I have bought a few things from Trekkit in the past and have had great experience with them.

On one occasion, the Arab top I got my partner had a small mark on it. I phoned up to mention this and was offered an exchange or part refund.

Very quick delivery times, good communication and friendly customer service along with competitive prices.

If Trekkit were slightly pricier than other companies, I’d even still consider using them. They also do free returns which is a big plus now :)

Thanks.

10 stycznia 2019
Opinia niezależna

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