I had a few issues with my delivery, but the customer service team was quick to resolve everything. They were super friendly, helpful, and polite throughout the entire process. Seriously, one o... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
I had a few issues with my delivery, but the customer service team was quick to resolve everything. They were super friendly, helpful, and polite throughout the entire process. Seriously, one o... Zobacz więcej
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Despite purchasing the insurance, they refuse to replace 3 of the trees I purchased that arrived dead. Every request they have made for pictures, descriptions, watering schedule etc.. have been provid... Zobacz więcej
I just ordered a shade tree and based on Google I thought it was fine to plant it in November. When I called customer service to change the shipping window, the customer Rep spent at least 15 minutes... Zobacz więcej
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Buyer Beware …Do NOT trust this company. The customer service is absolutely terrible but the real issue is they can not to be trusted. They sent me 4 foot browning dead juniper trees jammed into... Zobacz więcej
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Trees.com (formerly Fast Growing Trees) is America’s local nursery, delivering healthy trees and plants directly to your door. Since 2005, we’ve helped millions of gardeners find the right plants for their yards and grow with confidence. Shop more than 1,600 varieties, including privacy trees, shade trees, fruit trees, flowering trees, shrubs, perennials, indoor plants, tropical plants and more, curated for climates across the U.S. Our plants are grown with care, hand-selected for quality, carefully shipped, and backed by our 1-Year Alive & Thrive™ Guarantee. Plus, our Plant Experts are here to support you before and after you plant.
2621 Old Nation Rd, 29715, Charlotte , Stany Zjednoczone
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I have ordered from FGT a number of times and have never been disappointed. Their customer service is excellent. They are helpful, knowledgeable, friendly and able to advise on your selections. I couldn't be happier. I ordered six Taylor Junipers and they arrived on time and were beautiful...very healthy and happy looking trees. Highly recommend this company.

Odpowiedź od Trees.com
My order was lost, and I had to do everything myself to prove that I paid. I then received the order information. Shipping was fast, trees were better than expected, and Ash from customer service was awesome. She sincerely understood the problem, and gained my trust back in their company!

Odpowiedź od Trees.com
Ordered a 5 foot weeping redbud. Tree came with broken branch, multiple dead or diseased leaves. Was told it will bounce back . Not great for a centerpiece of my landscaping. I am embarrassed to plant it in my front yard. Very disappointed, buyer beware their website has 5 stars…
After my review , I was sent a new tree in good condition. Appreciate that they did what was right to fix things. Wish it would have happened with my initial complaint, but I appreciate the effort.

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Annoying AI chat bots, you have to repeat yourself constantly and the alive and thrive guarantee is a hoax. They make you go through so much to get a replacement tree and the discount code doesn't cover the shipping you paid.

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Ordered 2-4ft green giant arborvitae’s. Trees were barely 2 feet. With some a being under. Quality has definitely gone down hill as the order I placed a year ago for the same trees was all between 3 and 4 with most being close to 4.

Odpowiedź od Trees.com
We’ve bought a few times from FGT, now Trees.com They have a great selection, decent discounts and wonderful customer service. Our 8 Jr. Giant Thujas arrived healthy, happy and all close in size. Shipping was delayed but that was not a reflection of the company. Looking forward to purchasing more from them in the spring!

Odpowiedź od Trees.com
These are healthy trees and they where delivered ahead of schedule. Thank you.

Odpowiedź od Trees.com
Trees customer support was great! Very prompt response and addressed my issues very efficiently. Very satisfied with their services.

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I ordered 5 trees, they came at 3 different times months apart, they were pretty small but appeared in good condition, 2 have now turned brown and about dead of course this happened around the 50th day. I understand they have a 60-day guarantee, but when I called was told it only applies if the tree is all the way dead, so now I'm out $120 should have bought local

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Odpowiedź od Trees.com
My replacement plants arrived, and they look so much better than the first ones. I am truly thankful and appreciative that your company replaced them.
Your customer service was wonderful, and I genuinely felt that your goal was to make sure I was a satisfied customer. You do not find many companies today that truly care about how their customers feel and are willing to go the extra mile to make things right.
Thank you so very much for everything you did to resolve this issue and make me happy. I truly appreciate your kindness, understanding, and outstanding customer service.

Odpowiedź od Trees.com
.Ordered five expensive blue evergreen bushes. They were “3 gallon” bushes. When they came were the size of a cantaloupe, more like a one gallon plant in a 3 gallon container. I bought many bushes locally too. Well it’s been 10 months and the ones from Fast Growing Trees are the only dead ones. I took great care in planting and watering all of them but only theirs died.
Update: I stand by this review 100-%. After talking with the company they basically said that there pants are small but the roots are big (😂) and that there is nothing they can do except give me 30% off another purchase. That’s a no. Last they said those bushes really don’t grow well in my state. Hmmmm, then why do they include my zone on the page where I bought them. Change the zone. My advice is buy local and avoid this company.

Odpowiedź od Trees.com
Beautiful tree packed well cannot wait until it blooms.

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I spent 100$ on an apple tree and it came dying. It is an absolute scam!! Every leaf is brown and the very small branches are broken. I can’t believe they would treat a plant this way.

Odpowiedź od Trees.com
What started with hope ended poorly. I purchased a lemon tree and a peach tree from this company. They have their 60 day guarantee which unfortunately means nothing. The lemon tree I purchased is still doing ok. The peach tree when I received it was simply a stick. No leaves, no branches, nothing.
Sometime later, within the 60 day guarantee to thrive promise, I contacted them about my concern with the current state of the peach tree. It was still a stick. Still no branches. There were occasional leaves, but they would just fall off. The assured me that it would be fine and just take some time.
Fast forward to today when I contacted support telling them I needed this replaced. The peach 'tree' is dead. They said it was outside of their 60 day guarantee to thrive period. I told them I contacted them about this within the period a long time ago. They essentially said too bad. We have probably 100 plants in the house along. We purchase a lot of plants, but we will not be purchasing any more from this business.

Odpowiedź od Trees.com
I had a few issues with communication at the beginning of my experience with Fast Growing Trees, but once Marvin stepped in, things improved tremendously. He was very helpful with my order and made sure everything was taken care of.
My plants arrived yesterday and, overall, they were in good shape and looked healthy, with only a little stress from shipping—which is understandable. I’m pleased with the plants I received and especially grateful to Marvin for his help and excellent customer service.
Overall, a good experience, and I would order from Fast Growing Trees again. Thank you, Marvin!

Odpowiedź od Trees.com
I honestly love this company and am shocked the reviews aren’t higher. I have had nothing but an amazing experience with them and their customer service was outstanding. I order a lot from them And so far it’s been great.

Odpowiedź od Trees.com
The tree ordered arrived with brown, droopy leaves, was planted per directions but did not show any improvement. Customer service was contacted and photos were provided. They gave watering and mulching advice (which was very specific and not consistent with any gardening protocols I've encountered) but the tree has deteriorated, no growth after 5 months and leaves completely brown and withered. I reached out again to Customer Service to request a refund and have been asked several more questions about fertilizing, watering, light- this tree is dead and should not be, was never in healthy shape.

Odpowiedź od Trees.com
I used to use them all the time. They were oK, because yr s ago we were new to gardening not now. I ordered they sent sick plants, pasts me around to at least 5 different people. I sent lots of pics. Their stuff dies. It's half dead when it gets here. Order & pay for a Gallon get a quart. That's another thing. I had to throw 3 diseased plants in the trash, they were full of white mites & the roots were slimmey. I had to bag them carefully & dispose of them. They would've infected my entire Gardens. I would NEVER buy anything off them again. It would only be replaced w/something like a dead pint. I cut my losses. The new co. I use are healthy & beautiful when they get here. NOTHING LIKE what i was receiving. They're horrible service as well.

Odpowiedź od Trees.com
Really nasty experience - never again. Ordered a plant that was supposed to be shipped in the middle of summer heat wave. The shipment was delayed three times !!!! And I never got the plant. The company threatened me with all kinds of dire consequences when I brought up the possibility that I just might get my bank involved to get a refund on their suboptimal service (i.e. no plant delivered on an overpriced order). I certainly got my money back - no thanks to the company, but rather the bank that supports my credit card. Anyway, they are rebranding as trees.com as they have been getting a really bad rep with the past brand (fast growing trees). Stay away unless you desire extra drama in your life

Odpowiedź od Trees.com
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