Trees.com Recenzje 

3827
•
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had a few issues with my delivery, but the customer service team was quick to resolve everything. They were super friendly, helpful, and polite throughout the entire process. Seriously, one o... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Despite purchasing the insurance, they refuse to replace 3 of the trees I purchased that arrived dead. Every request they have made for pictures, descriptions, watering schedule etc.. have been provid... Zobacz więcej

Oceniono na 5 z 5

I just ordered a shade tree and based on Google I thought it was fine to plant it in November. When I called customer service to change the shipping window, the customer Rep spent at least 15 minutes... Zobacz więcej

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Oceniono na 1 z 5

Buyer Beware …Do NOT trust this company. The customer service is absolutely terrible but the real issue is they can not to be trusted. They sent me 4 foot browning dead juniper trees jammed into... Zobacz więcej

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Informacje dotyczące firmy

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Napisane przez firmę

Trees.com (formerly Fast Growing Trees) is America’s local nursery, delivering healthy trees and plants directly to your door. Since 2005, we’ve helped millions of gardeners find the right plants for their yards and grow with confidence. Shop more than 1,600 varieties, including privacy trees, shade trees, fruit trees, flowering trees, shrubs, perennials, indoor plants, tropical plants and more, curated for climates across the U.S. Our plants are grown with care, hand-selected for quality, carefully shipped, and backed by our 1-Year Alive & Thrive™ Guarantee. Plus, our Plant Experts are here to support you before and after you plant.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 97% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(3827)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 849

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Awesome!

I have ordered from FGT a number of times and have never been disappointed. Their customer service is excellent. They are helpful, knowledgeable, friendly and able to advise on your selections. I couldn't be happier. I ordered six Taylor Junipers and they arrived on time and were beautiful...very healthy and happy looking trees. Highly recommend this company.

25 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

We appreciate your continued support and recommendation! It’s wonderful to know you can count on our team for helpful advice and that your six Taylor Junipers arrived healthy and ready to plant.

Oceniono na 5 z 5

Beautiful trees, fast shipping, reasonable prices

My order was lost, and I had to do everything myself to prove that I paid. I then received the order information. Shipping was fast, trees were better than expected, and Ash from customer service was awesome. She sincerely understood the problem, and gained my trust back in their company!

27 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

We appreciate your patience while the issue with your order was sorted out. We’re thrilled that Ash was able to restore your confidence in us and that your trees arrived quickly and looked even better than expected!

Oceniono na 3 z 5

Weeping redbud left this owner in tears🥲

Ordered a 5 foot weeping redbud. Tree came with broken branch, multiple dead or diseased leaves. Was told it will bounce back . Not great for a centerpiece of my landscaping. I am embarrassed to plant it in my front yard. Very disappointed, buyer beware their website has 5 stars…
After my review , I was sent a new tree in good condition. Appreciate that they did what was right to fix things. Wish it would have happened with my initial complaint, but I appreciate the effort.

24 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

We’re sorry your Weeping Redbud did not arrive looking the way you expected. We’ve reviewed your concern and sent an email regarding your experience. Please have a look when you can so we can continue working with you.

Oceniono na 2 z 5

Annoying AI chat bots

Annoying AI chat bots, you have to repeat yourself constantly and the alive and thrive guarantee is a hoax. They make you go through so much to get a replacement tree and the discount code doesn't cover the shipping you paid.

27 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

We sincerely apologize for the frustration you experienced with our support process and guarantee. We requested more information through Trustpilot so we could review your concerns, but we haven’t heard back. Please reach out to support@trees.com or (800) 973-8959 so we can take a closer look and help.

Oceniono na 1 z 5

Ordered 2-4ft green giant arborvitae’s

Ordered 2-4ft green giant arborvitae’s. Trees were barely 2 feet. With some a being under. Quality has definitely gone down hill as the order I placed a year ago for the same trees was all between 3 and 4 with most being close to 4.

16 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

We sincerely apologize that the Green Giant Arborvitaes arrived smaller than expected. We reached out through Trustpilot for more information but haven’t heard back. We stand behind our guarantee and encourage you to file a claim through our website or contact us at support@trees.com or (800) 973-8959 so our team can help.

Oceniono na 5 z 5

Latest Order, Always a Great Experience!

We’ve bought a few times from FGT, now Trees.com They have a great selection, decent discounts and wonderful customer service. Our 8 Jr. Giant Thujas arrived healthy, happy and all close in size. Shipping was delayed but that was not a reflection of the company. Looking forward to purchasing more from them in the spring!

25 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

We appreciate your thoughtful review! It’s wonderful to hear your latest order arrived healthy and met your expectations. We’re excited to help with your next purchase in the spring!

Oceniono na 5 z 5

These are healthy trees

These are healthy trees and they where delivered ahead of schedule. Thank you.

25 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

Thanks for the great feedback! We hope your trees continue to thrive for years to come!

Oceniono na 5 z 5

Trees customer support was great

Trees customer support was great! Very prompt response and addressed my issues very efficiently. Very satisfied with their services.

24 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

We’re so pleased our customer support team was able to help quickly and get everything addressed for you. Thank you for choosing Trees.com!

Oceniono na 2 z 5

Disappointed

I ordered 5 trees, they came at 3 different times months apart, they were pretty small but appeared in good condition, 2 have now turned brown and about dead of course this happened around the 50th day. I understand they have a 60-day guarantee, but when I called was told it only applies if the tree is all the way dead, so now I'm out $120 should have bought local

24 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

We’re very sorry for the disappointment and understand your frustration. We always encourage customers to contact us as soon as they notice a concern so we can provide the best possible assistance. We can see that you’ve already spoken with our customer support team, and we’re here if you need any further help.

Oceniono na 5 z 5

Fast growing trees

Excellent and healthy fast growing trees!

19 lipca 2026
Opinia niezależna
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Odpowiedź od Trees.com

We’re so glad to hear your trees are healthy and growing beautifully. Thank you for your support!

Oceniono na 5 z 5

My replacement plants arrived

My replacement plants arrived, and they look so much better than the first ones. I am truly thankful and appreciative that your company replaced them.

Your customer service was wonderful, and I genuinely felt that your goal was to make sure I was a satisfied customer. You do not find many companies today that truly care about how their customers feel and are willing to go the extra mile to make things right.

Thank you so very much for everything you did to resolve this issue and make me happy. I truly appreciate your kindness, understanding, and outstanding customer service.

4 lipca 2026
Opinia niezależna
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Odpowiedź od Trees.com

We are so happy to hear that your replacement plants arrived looking much better and that you had such a positive experience with our care team. Standing behind our plants and ensuring every customer feels completely supported is our top priority. Thank you for choosing us for your home landscape, and please remember our team is always here for you!

Oceniono na 1 z 5

Do not buy from Fast growing Trees

.Ordered five expensive blue evergreen bushes. They were “3 gallon” bushes. When they came were the size of a cantaloupe, more like a one gallon plant in a 3 gallon container. I bought many bushes locally too. Well it’s been 10 months and the ones from Fast Growing Trees are the only dead ones. I took great care in planting and watering all of them but only theirs died.
Update: I stand by this review 100-%. After talking with the company they basically said that there pants are small but the roots are big (😂) and that there is nothing they can do except give me 30% off another purchase. That’s a no. Last they said those bushes really don’t grow well in my state. Hmmmm, then why do they include my zone on the page where I bought them. Change the zone. My advice is buy local and avoid this company.

23 września 2025
Opinia niezależna
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Odpowiedź od Trees.com

We sincerely apologize that your evergreens did not meet your expectations and ultimately didn’t make it. Our team has reached out previously by email, and we’ve followed up again today. Please check our message so we can assist you further.

Oceniono na 1 z 5

I spent 100$ on an apple tree and it…

I spent 100$ on an apple tree and it came dying. It is an absolute scam!! Every leaf is brown and the very small branches are broken. I can’t believe they would treat a plant this way.

22 sierpnia 2026
Opinia niezależna
Logo Trees.com

Odpowiedź od Trees.com

We sincerely apologize for the condition of your apple tree upon arrival. We reached out through Trustpilot for more information but haven’t heard back. Please contact us at support@trees.com or (800) 973-8959 so our team can review this with you.

Oceniono na 1 z 5

Bad Experience

What started with hope ended poorly. I purchased a lemon tree and a peach tree from this company. They have their 60 day guarantee which unfortunately means nothing. The lemon tree I purchased is still doing ok. The peach tree when I received it was simply a stick. No leaves, no branches, nothing.

Sometime later, within the 60 day guarantee to thrive promise, I contacted them about my concern with the current state of the peach tree. It was still a stick. Still no branches. There were occasional leaves, but they would just fall off. The assured me that it would be fine and just take some time.

Fast forward to today when I contacted support telling them I needed this replaced. The peach 'tree' is dead. They said it was outside of their 60 day guarantee to thrive period. I told them I contacted them about this within the period a long time ago. They essentially said too bad. We have probably 100 plants in the house along. We purchase a lot of plants, but we will not be purchasing any more from this business.

22 sierpnia 2026
Opinia niezależna
Logo Trees.com

Odpowiedź od Trees.com

We understand why this situation feels frustrating and we’re sorry for the experience. When you first reached out, our team confirmed the Peach Tree was still alive, while the claim that it had perished was submitted later. We can see you already have an open conversation with customer support and hope you’ll continue working with them.

Oceniono na 4 z 5

Great plants and excellent help from customer service

I had a few issues with communication at the beginning of my experience with Fast Growing Trees, but once Marvin stepped in, things improved tremendously. He was very helpful with my order and made sure everything was taken care of.

My plants arrived yesterday and, overall, they were in good shape and looked healthy, with only a little stress from shipping—which is understandable. I’m pleased with the plants I received and especially grateful to Marvin for his help and excellent customer service.

Overall, a good experience, and I would order from Fast Growing Trees again. Thank you, Marvin!

21 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

We’re so glad your experience improved and that your plants arrived healthy overall. Marvin will be happy to hear that his assistance stood out and helped make your experience a positive one. Thank you for choosing us again in the future!

Oceniono na 5 z 5

I honestly love this company and am…

I honestly love this company and am shocked the reviews aren’t higher. I have had nothing but an amazing experience with them and their customer service was outstanding. I order a lot from them And so far it’s been great.

18 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

Thank you for being such a loyal customer! We’re delighted to hear that your experience has been amazing from order to order. We appreciate your trust in us.

Oceniono na 2 z 5

The tree ordered arrived with brown

The tree ordered arrived with brown, droopy leaves, was planted per directions but did not show any improvement. Customer service was contacted and photos were provided. They gave watering and mulching advice (which was very specific and not consistent with any gardening protocols I've encountered) but the tree has deteriorated, no growth after 5 months and leaves completely brown and withered. I reached out again to Customer Service to request a refund and have been asked several more questions about fertilizing, watering, light- this tree is dead and should not be, was never in healthy shape.

20 sierpnia 2026
Opinia niezależna
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Odpowiedź od Trees.com

We sincerely apologize that your tree has continued to decline despite following the care recommendations provided. Our team asks these questions as part of the process we use to properly evaluate each concern and provide the most appropriate resolution. We’ve already followed up with you by email and hope you’ll respond so we can help further.

Oceniono na 1 z 5

I used to use them all the time

I used to use them all the time. They were oK, because yr s ago we were new to gardening not now. I ordered they sent sick plants, pasts me around to at least 5 different people. I sent lots of pics. Their stuff dies. It's half dead when it gets here. Order & pay for a Gallon get a quart. That's another thing. I had to throw 3 diseased plants in the trash, they were full of white mites & the roots were slimmey. I had to bag them carefully & dispose of them. They would've infected my entire Gardens. I would NEVER buy anything off them again. It would only be replaced w/something like a dead pint. I cut my losses. The new co. I use are healthy & beautiful when they get here. NOTHING LIKE what i was receiving. They're horrible service as well.

12 czerwca 2026
Opinia niezależna
Logo Trees.com

Odpowiedź od Trees.com

We are very sorry to hear about the poor condition of the plants you received and for the frustration caused by being passed between multiple representatives. Delivering healthy stock and backing up our products with genuine support are top priorities for us every day. Our records show that our care team has reached out to your email address regarding your account. Please respond to that email so we can assist you further, as we stand behind our nursery stock and hope you will give us another chance.

Oceniono na 1 z 5

Really nasty experience

Really nasty experience - never again. Ordered a plant that was supposed to be shipped in the middle of summer heat wave. The shipment was delayed three times !!!! And I never got the plant. The company threatened me with all kinds of dire consequences when I brought up the possibility that I just might get my bank involved to get a refund on their suboptimal service (i.e. no plant delivered on an overpriced order). I certainly got my money back - no thanks to the company, but rather the bank that supports my credit card. Anyway, they are rebranding as trees.com as they have been getting a really bad rep with the past brand (fast growing trees). Stay away unless you desire extra drama in your life

1 lipca 2026
Opinia niezależna
Logo Trees.com

Odpowiedź od Trees.com

We are very sorry for the delay in transit and for the stress this situation caused for your order. Delivering healthy plants in a timely manner is very important to us, and we are passing this delay report straight to our carrier. To address your concern regarding the chargeback, active updates are paused while a bank dispute is open, which is why reaching out to us directly is always recommended so we can resolve things faster. A member of our leadership team has reached out via email, so kindly respond to that message for further help.

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