Excellent Customer Service
Daniel treated me like I was making a fourth booking with their agency. The agency redesigned my travel itinerary and addressed my fear of long stopovers in many of the travel hubs by offering tickets that entailed waiting for less than 6hrs for the roundtrip from Edinburgh to Harare.
However, what I liked most was Daniel's honesty when he committed their agency in writing the refund policy in case of changes in travel arrangements either because of circumstances beyond my or Qatar's control. I am aware Qatar will refund 100% of ticket cost if they cancel the trip or deduct £300 from the ticket if I decide not to travel provided I advise the airline 48 hours before the departure date.
Odpowiedź od Travel Point UK
Thank you so much for your wonderful feedback and continued trust in Travelpointuk! We’re delighted to hear that Daniel made your booking experience smooth and reassuring. At Travelpointuk, we understand how important comfortable connections, transparent communication, and clear refund policies are when planning your journey.
We’re especially pleased that Daniel was able to arrange an itinerary from Edinburgh to Harare with shorter stopovers to suit your preferences. Your confidence in our service means a great deal to us, and we always strive to provide honest advice and personalised travel solutions.
Thank you once again for choosing Travelpointuk. We look forward to assisting you with your future travels! ✈️
Kind regards
Travel Point UK