Travelive Recenzje 

33
•
Wynik TrustScore: 4.5 na 5

4,4

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Oceniono na 5 z 5

I am an agency owner who has partnered with Travelive for my clients, and I can confidently say that even if everything does not go perfectly, Travelive's customer service in Travel is the best I have... Zobacz więcej

Oceniono na 5 z 5

Myself with wife enjoyed of Europe Tour with Travellive (India) pvt. Lmt. In last september '22 . * First thinking about any foreign tour- huge money involved & fear . . what about ! (Trust) Myse... Zobacz więcej

Oceniono na 5 z 5

Our 2 weeks in Greece and Turkey, put together by our agent at Travelive, was the best vacation ever! We customized our trip by giving the places we wanted to visit, number of stays in each place, an... Zobacz więcej

Oceniono na 1 z 5

My travel agent used Travelive to book several excursions in Athens before a cruise. My flight was delayed and even though the company was notified 24 hours before, I still had to pay for all excurs... Zobacz więcej

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Napisane przez firmę

Travelive offers a high level of bespoke service to clients traveling to Greece, Italy, Croatia, Spain, Egypt and Turkey. With offices in Boynton Beach, Florida and on-site offices across the Mediterranean, Travelive offers a complete solution for travelers to all our destinations.


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4,4

Doskonała

Wynik TrustScore: 4.5 na 5

33 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(33)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

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Oceniono na 4 z 5

Fabulous Andalusia

We flew into Madrid from the US and immediately took the AVE train to Sevilla. We had some concern about travelling all those hours, but the train was so quick, easy & comfortable, it was fine. We spent 6 nights in Sevilla. We could have spent more. The town has so much to offer in way of sights, history, charm, welcoming people and great food. It is a great walking city. We did a day trip to Ronda and a day trip to Cordoba. We did these by car; easy day trips. We spent 3 nights in Granada, which had the same Moorish influence as Sevilla; narrow winding streets and the Alhambra but not quite the same charm. If you go to Granada, do an E-bike tour. Battery power-assisted bikes are a must for the hilly terrain. We did 20 miles effortlessly, in a few hours, we circled the city. Mid-May was a great time to be there, not overly hot. We do not speak Spanish. We got by without much trouble. We did have English speaking guides with us for some part of most days. I had traveled in the north of Spain on a previous trip, if it is your first or maybe only trip you will ever make to Spain, I recommend Andalusia. Overall, we had a wonderful time and would be happy to return.

10 sierpnia 2015
Opinia niezależna
Oceniono na 1 z 5

Avoid at all costs - They have taken 3k and will not take phone calls.

This company needs to be avoided unless you want to get screwed out of your money. The difficulties in Greece may be the reason for this but they have totally ruined what was suppose to be a very special occasion for my girlfriend and I. Our 8 year old daughter has been excited for 7 months about her European adventure. They have taken $3167.00 and are refusing to get on calls ....have cancelled our rooms in Greece. We are suppose to departing Monday for the trip and Owner won't call us ......won't refund our money. Other managers apologized and said they can't discuss it .......These people are a total disgrace. Have not worked today .....have called and called and still nothing. Current hold time well over an hour and It's been the same all day......she refuses to get on phone. Hiring an attorney to seek advice but please don't involve yourself with these people as they are desperate people with zero ethics, zero morals and have absolutely no issue wrecking a family's special vacation.

Update - July 23rd - Finishing our vacation in Mykonos and we have paid for all of our hotels out of pocket! Owner still won't call us and still has our $3167.00. I have a degree in Hotel and Tourism Management and have travelled the world and this is without down the worst experience I have ever had in my life.

10 lipca 2015
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Odpowiedź od Travelive

It is quite unfortunate that we did reach this point, however, we did not get here due to our own lack of morals or ethics.

We did not intentionally set out to destroy your special trip. You thought that a credit card dispute was a means to cancellation. Your dispute was not settled in your favor and the reversal happened to coincide with your departure.

Travelive has been in business for 15 years and has a stellar track record for offering luxury experiences and exceptional customer service. In our 15 year history this is the first time we have been accused of being unethical, immoral or disgraceful.

Your claims are grossly exaggerated and fail to take into account the role that you have played in booking your trip, actively failing to cancel it – despite our multiple attempts to contact you, harassing staff members with dozens of phones calls per day, and making numerous threatening comments to management via email, online and in voice messages. This includes your legal threats, which you have been advised are the reason that we will only communicate with you in writing, not on the phone.

You claimed that our charge was fraudulent. You claimed not to have booked with us. When both of these claims were disproved with your own written communication, you claimed that you cancelled and that we are hiding the cancellation letter.

All of these claims have been contradicted by the written communication between you and your agent at Travelive.

You booked your trip with Travelive on April 28th. You continued to communicate with your agent over the next 10 days. You requested room amendments, which we accommodated. We sent your updated itinerary on May 7th via email. You did not reply.

Your agent sent separate email messages on May 10th and May 13th specifically asking if you were proceeding with the trip. She also left at least two voice message. You did not reply.

We received no cancellation request or refund request from you.

On May 18th, we received a dispute from your credit card company. In the dispute you claimed that the charge was fraudulent and that you did not know who we are. When a dispute is placed, funds are removed from our account pending resolution.

As noted in emails to you directly, following your failure to reply to us and only after receiving your dispute, we released the hotels booked in your name. This does not mean that our company did not have to pay for services booked for you. Your total trip cost was $6334, not $3167, and it was comprised of more than just hotels.

On May 20th, we began communication with your credit card company in order to resolve the dispute. We were able to show that the charge was in fact authorized by you. We had also advised your bank that “had you contacted us to say you wanted to cancel, we would have refunded the card as per our terms and conditions.”

After our May 7th email to you, we did not hear from you till July 10th.

This was after the credit card dispute was settled in our favor and after funds were removed from your account. On July 10th, you called multiple (at least 10) times claiming that Travelive “stole your money” and that you “never booked anything with us.”

Again, we were able to show via your email communications that you did in fact book something with us.

You then claimed that you cancelled the trip and that we “hid” your cancellation letter so that we could keep your money.

Following a third review of the written communication between you and our company, there was no such letter found. There were emails from us to you asking you to confirm if you would still be traveling. You did not reply to those emails.

Our terms and conditions are very clearly stated. We require cancellation and refund requests in writing. Cancellation penalties are assessed based on the time the cancellation request is received prior to travel. The first time you requested a refund was three days prior to your anticipated trip start date. At that time the entire trip cost would be 100% non-refundable.

Every successful business has a process in place that acts as the framework for how the business is run. Our terms and conditions are guidelines that are in effect for every person that books with Travelive. Your actions have shown that you believe they do not apply to you.

Oceniono na 5 z 5

Incredibly Helpful & Competent Travel Service!

My husband and I planned our honeymoon in Spain with Travelive and it was the best decision we could have made. Nico and his team worked so hard and for so long to make sure we had the absolute best experience we could have had. From the booking of our hotels, to the planned transportation to and from each airport/train station, and our incredibly knowledgeable tour guides, Travelive delivered the most incredible honeymoon of my dreams! Each hotel we checked into even knew it was our honeymoon and had champagne waiting for us upon arrival. Does it get any better than that? We spent an amazing 10 days in Madrid, Barcelona, and Ibiza and created memories that will last a lifetime. We will definitely use Travelive for future European trips. They are simply the best!

9 lipca 2015
Opinia niezależna
Oceniono na 5 z 5

30th Wedding Anniversary Trip--Ten days in Italy!

Renata Ferreira da Silva assisted us with the planning of this anniversary trip. My husband and I both want you to know that it was marvelous. Perfect in every way. The private transfers were punctual; the hotels exceeded our expectations and the private tours were spectacular. We were very pleased with the entire itinerary and it ran smoothly.Two days in each city was just enough for us. Flying into Milan. Then to Venice, Florence, Rome and ending in Positano--icing on the cake! I LOVED Positano and we took a boat to Capri for the entire day.That last hotel with the dinner included was delightful. I loved the location at the base of the mountain on the water. I've recommended Travelive to all those who asked how we did it. And I also posted it on my Facebook wall!

7 lipca 2015
Opinia niezależna
Oceniono na 5 z 5

Fabulous Trip to Barcelona and Madrid, Spain

The trip was absolutely fabulous. We were very pleased with all of the services. I think the highlights were the walking tour in Barcelona and the Hotel Hospes in Madrid. Our guide on the Barcelona walking tour was terrific, and you were 100% correct about the Hotel Hospes in Madrid. The people there were extremely friendly, and they bent over backward to make sure we had everything we needed, and to give us advice on where to eat, drink and be merry. The location of the hotel was perfect as well.

Thank you again for all of the help you provided to ensure that our trip to Spain was enjoyable and memorable. You definitely succeeded!!

30 czerwca 2015
Opinia niezależna
Oceniono na 5 z 5

Best travel experience we have ever had!

Nico and Isidora,

Alan and I want to thank you both for the excellent service Travlive provided for our trip to Greece and Italy.

We travel frequently, and have been many places, but have never had an experience such as the one you put together for us. From the time we left JFK airport until we arrived back on Saturday our trip ran like a well oiled machine.

Everything that you arranged was top of the line, the drivers, the hotels, the tours, and your service all are excellent and exceeded our expectations.

Not everyone can say they visited a dentist in Rome! It was remarkable that you found an English speaking dentist,a block from our hotel, and fit the appointment into the small window of time that we had before beginning our tour of Rome. Thank you again for that incredible service.

All of the hotels that we stayed in were beautiful. Each hotel had excellent accommodations and first rate staff. The service was impeccable at every hotel.

I would like to mention our personal favorites from the trip. The Hotel Grande Bretagne was absolutely stunning, None of the other properties compared, in our opinion. It was just beautiful.

Our tour guide in Greece was outstanding. (I am embarrassed I don't remember her name.) She was knowledgeable, friendly, engaging and personable. We thoroughly enjoyed her company, and her intelligence, and of course the history.

Our driver in Greece was also exceptional. (Again, I don't recall his name.) He was just great, and made us feel at ease the minute we got in his car. He drove us both from the airport and to it also. He was just fantastic.

It is always a shot in the dark when you find a company through a search on Google. Alan was skeptical when I first presented the itinerary and idea to him about using your services. What we got far exceeded our expectations. We thank you both for making everything so easy and excellent. Thank you.

Laura and Alan

23 czerwca 2015
Opinia niezależna
Oceniono na 5 z 5

Travelive was excellent choice for our Greece and Turkey vacation

Our 2 weeks in Greece and Turkey, put together by our agent at Travelive, was the best vacation ever! We customized our trip by giving the places we wanted to visit, number of stays in each place, and preference in hotel quality. The itinerary was then sent for us to review and make any changes if we wanted. We were always greeted with English speaking guides at the airport, ferry terminal, and hotels. The staff at all the hotels were exceptionally friendly. We definitely recommend Travelive and will use them again!

17 czerwca 2015
Opinia niezależna
Oceniono na 5 z 5

Look no further than Travelive.

About five years ago, after exhaustive research I stumbled upon Travelive. We booked a trip to Greece and by the end we were completely blown away by the quality of service, hotels, transfer drivers and private guides. Everything was outstanding. I can not stress enough the value you recieve by having Travelive make your arrangements.

We have now been to Greece twice, Italy last year with a fourth trip planned out for next year.

Marina has helped us through all four trips. She is professional and knowledgable. She is also warm and funny, and genuinely seems to care that you will have the best vacation possible within your budget. I trust Marina and Travelive completely to have my best interest at heart.

Travelive has proven this every time.
I don't bother shopping around anymore.

1 maja 2015
Opinia niezależna
Oceniono na 5 z 5

Travelive Delivers as Promised

We have travelled with Travelive to Greece and Italy. On each trip the services provided exceeded our expectations. All services: pick-ups and departures, hotels, guided tours, and expert advise were all provided as promised. Well planned and executed to make a very stress free vacation for us.
We would strongly recommend Travelive to anyone looking for a memorable and hassel free vacation experience.

29 kwietnia 2015
Opinia niezależna
Oceniono na 5 z 5

Nico Comunian from Travelive.com made booking my honeymoon to Italy a breeze!

With my wedding only months away, May 2015, my fiancé and I began to explore honeymooning in Italy. As I searched the internet for a travel agent and began to reach out to different agencies, I was disappointment with the service, lack of travel flexibility and most of all the non-existent willingness to build the honeymoon we wanted on the budget we have! After weeks of searching, I found Travelive.com and more importantly, Nico Comunian. Nico was professional, enthusiastic, responsive and really listened to the type of Italy trip we wanted to experience. He worked tirelessly over the next 3 months to ensure every detail was correct. He was happy to re-draft our quote 5 or 6 times to fit our 'not so big' budget, which allowed us to plan a honeymoon we will never forget. Going to Italy has been a dream of mine for a very long time and thanks, in large part to Nico, the dream is reality!

Sincerely,
Mrs.Sitting on the Amalfi Coast with a glass of wine in my hand!

26 lutego 2015
Opinia niezależna
Oceniono na 5 z 5

Rating/ Thanking Nico Comunian

Hi Nico,

My husband and I would like to thank you very much for all your assistance with planning our trip to Italy over Christmas/ New Year. Your service was exemplary right from the start to the very end.. I'd like to fess up now and tell you that we had been in contact with about 6 other travel companies but decided to go with you because your knowledge and experience was reflected in your responses. You were very clued in to your job, always had answers and replied very promptly with solutions, if needed. You are indeed a very good 'front man' for Travelive... We would certainly recommend you and your services should we know of someone who is looking for a par excellence travel professional... i will be sure to post this on tripadvisor and also Travelive's website... Grazie Mille ! John & Sybil Miller

17 lutego 2015
Opinia niezależna
Oceniono na 5 z 5

Perfect Birthday Celebration

I have wanted to go to Greece for as long as I remember. So I decided to treat myself for my birthday this year. I've traveled to Europe before and planned everything myself, but not really knowing much about Greece and wanting the trip to be perfect, I sought out the professionals.

Nico is the person that helped me. He was so patient and helpful. I pretty much just gave him the dates we wanted to travel and my budget and he planned EVERYTHING. I can't tell you how much less stressed I was not having to worry about transportation. With all the flights and airport transfers already scheduled, we just had to show up! And the tours he picked out were just the perfect sample of each island we went to. And just the right amount of time at each.

Our historic tour of Athens and the Acropolis was so interesting and awe inspiring. On Santorini the volcano and hot springs tour was great and our wine tour even better. Getting to taste new ones from a different part of the world and learn about them was awesome. And the tour guide was hilarious AND informative. In Reythymno on Crete we learned all about Greek mythology and the origins of the Minoan people. Fascinating!

He even knew that free time was the best option for us on Mykonos. We wandered the city each day and then came back to our hotel and say on the porch and watched the sun set each day. It was beautiful. All the hotels were very nice and conveniently placed.The first hotel and the last hotel both had birthday treats for me! Working in hospitality myself, it's those little things that make things memorable.

One of the most noticeable things though, was the kindness of the Greek people. Everywhere we went, anyone was willing to help and patient. That obviously goes for all the staff members who took care of us during our stay. They are proud of their country and you can see it.

I don't usually like to travel to the same place twice, but this might be worth and encore. Thank you so much Nico!

4 lutego 2015
Opinia niezależna

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