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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Me and my partner tried to book cottage for a weekend break for my upcoming 40th birthday. We checked all the details but when the booking came through it had the wrong dates. We emailed immediately... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Could not be better!! What a wonderful company to let our holiday cottages through for the past 20 years. We have always been extremely pleased with our bookings and have found Travel Chapter to alway... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Our experience with Jaz Wills today was yet again superb . Jaz is both friendly and engaging and really supportive us as well as informative on the performance and always offers suggestions to improv... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had an amazing few days at Gate House Aberdovey Home owners and Holidaycottages.com were amazing help Cottage was beautifully clean and well equipped a real home from home Bed was super comfort... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja wynajmu domów wakacyjnych

Napisane przez firmę

The Travel Chapter is proud to have built a reputation as one of the UK’s leading holiday letting companies with a network of brands that offer quality self-catering accommodation across England, Scotland and Wales and even parts of Europe.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

367 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 91% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Account Manager

We have an amazing account manager who is very proactive, knowledgeable and approachable - Thankyou Carol Thompson for looking after us and our property !

27 czerwca 2025
Opinia niezależna
Logo Travel Chapter

Odpowiedź od Travel Chapter

Good morning Deb,

Thank you for taking the time to share your feedback. It's wonderful to hear that you're happy with the support from your Homeowner Account Manager.

We truly value you as homeowners with us, if we can be of assistance please don’t hesitate to reach out.

Kind regards,

Hayley

Oceniono na 5 z 5

Great experience

We have had our holiday cottage with Travel Chapter since 2017 and I cannot fault them. All of the staff are helpful and friendly and it takes the stress out of bookings and paperwork. Payments are received on a regular basis and our cottage is busy all year round.

28 czerwca 2025
Opinia niezależna
Logo Travel Chapter

Odpowiedź od Travel Chapter

Good morning,

Thank you for taking the time to write a review, and for being a long-standing homeowner with us.

We're really pleased to hear that you find our staff helpful and that your cottage continues to enjoy strong bookings throughout the year.

If we can be of any further assistance please feel free to contact us, as always, we're happy to help.

Kind regards,

Hayley

Oceniono na 5 z 5

Trustworthy and available

When we looked at booking a cottage we were unsure about our dates. It was really good that someone was available to talk to and were very helpful, more than i can say about some other agencies. We have used holidaycottages on a number of occasions and found the standard of accommodation excellent for them all.

9 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Avril was lovely

Avril was lovely, first time I’ve met her

21 czerwca 2025
Opinia niezależna
Logo Travel Chapter

Odpowiedź od Travel Chapter

Good morning Kathryn,

Thank you for taking the time to share your feedback. We're delighted to hear such positive comments about your Homeowner Account Manager.

We truly value having you as one of our homeowners, if there's anything further we can help you with please feel free to get in touch.

Kind regards,

Hayley

Oceniono na 5 z 5

We’ve just listed our 2 (unusual)…

We’ve just listed our 2 (unusual) holiday properties with Travel Chapter to give us the benefit of a company with lots of ‘reach’. Sarah, our new business manager, was very friendly, informative and easy to deal with. She has facilitated a smooth sign up process, and our account manager Liz will take over from here. We have high hopes for lots of bookings, but it’s early days so we will have to see. So far, so good.

18 czerwca 2025
Opinia niezależna
Logo Travel Chapter

Odpowiedź od Travel Chapter

Good morning Lucy,

Thank you for taking the time to share your feedback. We're so pleased to hear that you've been happy with the service and support you've received so far.

Our aim is to ensure holiday letting with us is simple, stress free and most importantly a success that delivers a healthy return, we very much look forward to working with you.

If you have any queries or need any assistance, please feel free to contact us and we'll be happy to help.

Kind regards,

Hayley

Oceniono na 4 z 5

Great support.

Recently signed up with Holidaycottages after previously using another company.
Instantly found the support and communication with our first contact Sarah, so much better.
Help easy to access when needed, nothing too much trouble.
Looking forward to working with them long term.

18 czerwca 2025
Opinia niezależna
Logo Travel Chapter

Odpowiedź od Travel Chapter

Good morning Heather,

Thank you for taking the time to share your review. It is great to have you on board with us, and we are delighted to hear that your experience with us has been so positive.

We truly value having you as a homeowner with us. Please don’t hesitate to contact us if we can be of any further assistance.

Kind regards,

Hayley

Oceniono na 5 z 5

Fantastic Company to deal with

Fantastic Company to deal with. Always helpful, Friendly and at the end of the phone if you need help.
Excellent that we have an account manager who visits once a year.
Holiday letting how it should be!!!
So impressed we are moving all 4 of our cottages to Holidaycottages.co.uk

13 czerwca 2025
Opinia niezależna
Logo Travel Chapter

Odpowiedź od Travel Chapter

Good morning Mrs Hodgkinson,

Thank you for taking the time to share your feedback.

We’re delighted to hear that you’ve had such a positive experience with our company. It’s fantastic that you’ve chosen to move all four of your cottages to us, and we look forward to continuing to support you in every way we can.

We truly value you as a homeowners with us and your continued loyalty, please feel free to contact us if we can be of any assistance.

Kind regards,

Hayley

Oceniono na 1 z 5

Travel Chapter failed to honour their…

Travel Chapter failed to honour their agreement to add my property to Airbnb which was agreed in person at the first face to face meeting with their agent. Also prices agreed were not honoured and despite many calls , conversations and actions nothing was done to rectify. Eventually due to loss of income I cancelled the contrast they had breached.

They have issued a county court summons which will be now defended with a counter claim. Passed claim to a back street debt collection company in London who attempted to pressurise me into to paying substantial amount of money.

They have lots of other satellite companies to avoid bad travel chapter reviews , like holiday cottages co.uk and several other as travel chapter reviews speak for themselves with quite large amount of negative reviews in trust pilot. Please be careful when booking anything with travel chapter or holiday cottages or their list of other companies.

12 czerwca 2025
Opinia niezależna
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Odpowiedź od Travel Chapter

Good morning Mr Carvell,

Thank you for taking the time to leave another review.

As mentioned previously, we have been in contact with you to discuss this matter. While we respectfully disagree with the points you have raised, we appreciate your feedback.

Kind regards,

Hayley

Oceniono na 5 z 5

Great homeowner support

Our Account manager Tracy is always very helpful. She shows a genuine interest in wanting to work with us to deliver the best possible experience for all our guests. To this end she shares great ideas, small and large, for improving what we offer.

11 czerwca 2025
Opinia niezależna
Logo Travel Chapter

Odpowiedź od Travel Chapter

Good afternoon John,

Thank you for sharing your feedback. We're glad to hear that the support from your Homeowner Account Manager is making a positive impact, and helping enhance your guest experience.

We appreciate you being a homeowner with us and, as always, don’t hesitate to get in touch if you need any assistance.

Kind regards,

Hayley

Oceniono na 5 z 5

Great holiday letting company

Have been letting out our lodge in Davidstow with Travel Chapter for 16 years. They are always a pleasure to deal with and very efficient. Our property manager Anna is always very helpful.

10 czerwca 2025
Opinia niezależna
Logo Travel Chapter

Odpowiedź od Travel Chapter

Good afternoon Tina,

Thank you for taking the time to share your feedback. We’re delighted to hear that our team have been so helpful and efficient, throughout our 16 years of working together.

We truly value you as homeowners with us and your continued loyalty, as always, please feel free to contact us if we be of any assistance.

Kind regards,

Hayley

Oceniono na 5 z 5

Perfect

Fishermans View was just what we needed. Clean, tidy, excellent location with all the amenities close or nearby. We had been before but had had to come back early. This time everything was perfect and we look forward to going again. We left something behind in the cottage and the host went above and beyond to help us recover it.

16 maja 2025
Opinia niezależna
Oceniono na 5 z 5

A Good Company To Go With

We chose a beautiful 1 bedroom barn conversion in a lovely quiet area of Cornwall and were lucky enough to have good weather all week. The cottage was exactly as described on the site. We have chosen holidaycottages for several years now and have never been disappointed. Sometimes the prices have been a bit high, but so are other sites.

23 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Right from the start of our booking the…

Right from the start of our booking the company were great. Answered my questions and queries quickly. Booking and payment all went through smoothly
We stayed in Nutwood Cottage in Grange over Sands. Lovely quirky little place with everything supplied you could possibly need. Had a wonderful week and would definitely recommend.

16 maja 2025
Opinia niezależna
Oceniono na 3 z 5

Because of the noise within the cottage…

Because of the noise within the cottage it spoilt our stay and nowhere on the reviews have we seen anything about noise from the hot water system nearly all day.

16 maja 2025
Opinia niezależna
Logo Travel Chapter

Odpowiedź od Travel Chapter

Good afternoon John,

Thank you for taking the time to share your feedback following your recent holiday, however we are sorry to hear that you experienced an issue within the property during your stay.

To help us verify your booking and the property you stayed at, we kindly ask for some more information. You’ll shortly receive a request from Trustpilot, please respond within 3 days. Once we have this information, we’ll make sure your feedback is passed on to the Homeowner Account Manager, who will be able to discuss your feedback with the homeowner to ensure any issues at the property are resolved where needed.

Should you experience any issues during your next holiday booking with us, please do reach out to our friendly holiday support team who are available and happy to assist during your stay.

Kind regards,

Hayley

Oceniono na 5 z 5

Lovely cottage in a lovely village

Lovely cottage in a lovely village. Very well equipped. However we are 70 years old and need comfort after recent operations. The description mentioned a garden, lovely, so had visions of sitting in garden read a book. Garden furniture very uncomfortable. King size bedroom was not equipped with a king-size bed. In fact the bed did not let me put my feet over the edge as not long enough and rear board stopped me dangle them over the back of bed as I would normally do. For the rest it was great.

16 maja 2025
Opinia niezależna
Oceniono na 3 z 5

Nice but expensive

While it’s good to search and find properties to suit your needs the prices can be eye watering. I know location is key but the cost of properties near the sea are very expensive but we’re not talking five star here. We would holiday more often for a reduction of just a few hundred pounds per week. I think greed is doing the company out of more business.

9 maja 2025
Opinia niezależna
Logo Travel Chapter

Odpowiedź od Travel Chapter

Good afternoon,

Thank you for taking the time to share your feedback, however we’re sorry to hear that you found the pricing disappointing.

We aim to offer a wide selection of properties across a range of price points, to suit different preferences and budgets.

Properties located near the sea can naturally be more in demand, particularly during peak season, which can influence pricing. That said, we do have many coastal options that are more affordable outside of peak periods, and our team is always happy to help you find something that fits your needs and budget.

Thank you again for sharing your thoughts. If we can be of any assistance with booking a holiday property in the future, please feel free to contact us directly and we’ll do our best to help.

Kind regards,

Hayley

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