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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Thanks to the team for such great price plus patience with my booking to the most remoted island on earth, Easter Island. This is a genuine company and nobody can beat the awesome service they pro... Zobacz więcej

Oceniono na 4 z 5

Having read some of the reviews here I had my doubts about buying from them. I also got a phone call asking if I wanted to change my trip details, to avoid going via the USA, which requires a transit... Zobacz więcej

Oceniono na 1 z 5

Total SCAM company. Avoid. Phoned before booking to check baggage allowance. Was told 2x 23kg plus 7kg hand. Booked a flight. Got confirmation. Baggage alloeance was 30kg total. Then wa... Zobacz więcej

Oceniono na 5 z 5

Once again I asked Scarlett at Travelcation to arrange my travel to Sydney. I decided to contact her instead of searching other service providers as she offers very speedy and efficient service. I thi... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja sprzedaży biletów lotnicznych
  2. Linie lotnicze

Napisane przez firmę

Travelcation—one of the best-recognized online travel platforms in the US and Internationally—specializes in providing an extensive selection of flight booking services at exceptionally low prices. With this platform, we envision a world where everyone can travel around the world without paying a hefty price for air tickets


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

135 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Genuine company

Thanks to the team for such great price plus patience with my booking to the most remoted island on earth, Easter Island.

This is a genuine company and nobody can beat the awesome service they provided. I'm very impressed so much appreciated for what you've done for me.

12 maja 2023
Opinia niezależna
Oceniono na 1 z 5

If I could give 0 stars

If I could give 0 stars, I would. This company is a farce. I’m fairly certain it’s a couple of people in a room giving false reassurances that they will call you back with responses to the simplest of questions. This has been weeks of me calling and emailing regarding a partial refund on a ticket that they made a mistake on. Save yourself the trouble.

16 kwietnia 2023
Opinia niezależna
Oceniono na 1 z 5

They store your card details!

My Amex always sends me a confirmation message after I make a purchase. I never received this alert… instantly I thought it was not right. If their system is not getting the money from Amex after the purchase, they are storing my credit card details. I instantly called Amex and blocked my card. A legit company WILL NEVER STORE YOUR CARD, they will send the details to the issuer and receive a credit confirmation. Run from it.

16 kwietnia 2023
Opinia niezależna
Oceniono na 4 z 5

Our flight was booked online at a…

Our flight was booked online at a competitive price .
Yes we did receive a call to say one of the flights had a small increase . We said we would leave it then.
Immediately they honoured original price .

The flights x 3 were on time no delays and as described when booking .

I would use again .

16 marca 2023
Opinia niezależna
Oceniono na 4 z 5

Worked for me.

Having read some of the reviews here I had my doubts about buying from them. I also got a phone call asking if I wanted to change my trip details, to avoid going via the USA, which requires a transit visa. However the alternative offered was not the premium economy seating I required. Despite all of this, my flights to and from London and Canberra went without hitch, and were the desired premium economy seating. The price was the most competitive I found. Would use again.

21 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Do not trust Travelcation!

I booked through Travelcation for my family trip during easter then a week later they called saying they could not fulfil my booking and I would need to pay more to secure it.
They seemed very disorganised and opportunistic in their approach. The frustrating thing is I could have booked directly with the operator for a cheaper price if they had told be they couldn't fulfil my booking. I will be complaining to ATOL regarding this.

22 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Helpful experience.

The flight could not be confirmed at the price initially offered, but Stella helped me to find a ticket that was only slightly more expensive.

24 marca 2023
Opinia niezależna
Oceniono na 1 z 5

They offer a low price but then ring…

They offer a low price but then ring less than an hour later to say the price has increased from £1400 to £1700. There was an option not to pay it but I was booking last minute due to a family emergency so just wanted it booked. I don’t believe for one second they ever had the lower price available but just did it to lure people in.

25 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

This company it's a scam !

This company it's a scam !! They wait til your out the country and demand more money for your return flights !!
The £99 insurance they provide isn't worth the paper it's wrote on!
They had £1500 on a requiring payment and tried to take the money from me twice !
These people will do anything to get t money off you and the second there is something wrong your on your own , they refuse to help, they sent my actual ticket to me 20mins before I flew , I have to contact them , highly disorganised, no one is singing from the same sheet, do not be tricked like me

5 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Booked an urgent flight and Max helped…

Booked an urgent flight and Max helped me with the process and provided me all travel documents asap. I would definitely use Travelcation again for my future travel needs.

8 marca 2023
Opinia niezależna
Logo Travelcation

Odpowiedź od Travelcation

Hi

Thank you for taking the time to provide feedback on your experience with us.

We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.

I hope to serve you again in the near future.

Thank you very much,

Regards'

Team Travelcation

Oceniono na 5 z 5

Great service

Great service. Max Williams did a great follow up and helped me with my bookings. Thanks

2 marca 2023
Opinia niezależna
Logo Travelcation

Odpowiedź od Travelcation

Hi

Thank you for taking the time to provide feedback on your experience with us.

We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.

I hope to serve you again in the near future.

Thank you very much,

Regards'

Team Travelcation

Oceniono na 5 z 5

Recommended

Was looking to change my flight dates, Max Williams helped me with it and provided me the best options and services available. Thanks to him. Great service.

25 lutego 2023
Opinia niezależna
Logo Travelcation

Odpowiedź od Travelcation

Hi

Thank you for taking the time to provide feedback on your experience with us.

We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.

I hope to serve you again in the near future.

Thank you very much,

Regards'

Team Travelcation

Oceniono na 5 z 5

Great service

Great service. Max helped me with my flight bookings and gave me all the details. Did a great follow up. Highly recommended.

2 marca 2023
Opinia niezależna
Logo Travelcation

Odpowiedź od Travelcation

Hi

Thank you for taking the time to provide feedback on your experience with us.

We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.

I hope to serve you again in the near future.

Thank you very much,

Regards'

Team Travelcation

Oceniono na 5 z 5

Recommended

Recommended. Got my tickets on time

6 marca 2023
Opinia niezależna
Logo Travelcation

Odpowiedź od Travelcation

Hi

Thank you for taking the time to provide feedback on your experience with us.

We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.

I hope to serve you again in the near future.

Thank you very much,

Regards'

Team Travelcation

Oceniono na 4 z 5

Although there were miscommunications…

Although there were miscommunications with the adjustment of the flight details, Max Williams was still patient and was able to handle it professionally

3 marca 2023
Opinia niezależna
Logo Travelcation

Odpowiedź od Travelcation

Hi

Thank you for taking the time to provide feedback on your experience with us.

We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.

I hope to serve you again in the near future.

Thank you very much,

Regards'

Team Travelcation

Oceniono na 1 z 5

Avoid Travelcation, scam

Bad customer experience from Travelcation team. I purchased flight tickets from Travelcation. Without my knowledge they included an add-on insurance policy in the total cost of my booking, and did not provide any itemisation to disclose it in the receipt / invoice / booking confirmation.

After initially refusing to provide a refund for the cost of the add-on, the team lead offered me a credit voucher with Travelcation - but since then, he has ignored all emails so I have been unable to use the credit.

I strongly recommend people avoid booking tickets via Travelcation

22 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

Stay Away from this company!!

Stay Away from this company!!
1/ Offer cheapest deal £505/-
2/ Waited for more than 24 hours.. no email confirmation!!
3/ When contacted through online, got through and surprise surprise offered me higher rates..
4/ £550/- which was most expensive as I checked online same time. I told the person why you offering most expensive than within few minutes. Have a better offer £510/-
So I agreed - what a disappointment!!!

The agent said nothing about the terms..
Booked and afterwards when tried to choose seat there is additional fees..

Emirates airline was £525 with seat preference..

Why why did I say yes to such agent!! I do recommend stay away from such agent..

14 lutego 2023
Opinia niezależna
Logo Travelcation

Odpowiedź od Travelcation

Dear Amit

Thank you for choosing Travelcation.

We at Travelcation have and will always prioritize our customers over and above everything else, so we always try to give the best possible resolution for a given problem. However, please be advised that fares are subject to availability and are dynamic in nature.

At the time of making the reservation on the website, the fare you get is always subject to availability, as it is extracted from a live inventory that is connected to the system of not only the airline but different travel agencies across the globe. There are times when the fare quoted to you is changed while you are in the process of making the booking. As unfair and as unreasonable as it may sound, this is inherited into the very fabric of the system that we use. We sincerely apologize for the fare changes that you experienced at the time of making the reservation. However, considering this as an inevitable aspect of the system we have tried to safeguard the interest of our passengers by making sure in any such cases where the fare changes before confirming the reservation our website is designed in such a way that if the fare gets expired or sold out, we do not charge the card so that the passenger does not feel stuck and can make a decision if they want to go with the increased price.

Team Travelcation

Oceniono na 5 z 5

Life savers!

I was really surprised by the services received by Travelcation and specifically the agent that helped me, Scarlett Woods. Had been looking for days for a decent flights to travel to the Philippines and everything was just crazy expensive. I phoned up Travelcation and Scarlett immediately made me feel like I was going to be looked after and they would do anything they can to find me a suitable flight. I asked many questions and Scarlett was more than patient with me, managing to secure a great deal for me. Thank you!

2 marca 2023
Opinia niezależna
Logo Travelcation

Odpowiedź od Travelcation

Hi

Thank you for taking the time to provide feedback on your experience with us.

We constantly strive to provide the greatest customer experience possible, and we are delighted that we were able to fulfil your expectations.

I hope to serve you again in the near future.

Thank you very much,

Regards'

Team Travelcation

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