I placed my order on 1st Dec 2025 and still not received my order placed for suitcases which include 2 cabin bags and 2 combo offer of medium and large suitcases . No tracking mails nor any communicat... Zobacz więcej
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The Pro suitcase (when it arrives 3-4 months later) is flimsy and unusable. I doubt you will be allowed on a plane given recent battery fires. Don’t get sucked in by the marketing. I’m giving two star... Zobacz więcej
Reakcja na opinię
Same experience - delays, poor communication - arrived, and agree… not well designed nor well made. The handle even detached! On the positive, when I emailed them about that, they quickly replied a... Zobacz więcej
Reakcja na opinię
We ordered Nov 26 .. today is Dec 23. No product No customer service Never ever will order again Will share over social media the SCAM will of NOBL The absolute worst experience ever S... Zobacz więcej
1,4
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59 recenzji
Odpowiada na 15% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Selbst 1 Stern zuviel
Selbst 1 Stern zuviel. Ich habe im Mai 2024 gekauft. Im Januar kam etwas. Super schlechte Qualität. Ich musste auch noch Zoll zahlen. Auf dem Landweg aus China kam der Koffer. Gefühlt 200 Mail geschickt, immer nur Entschuldigungen. Ganz schlecht, ich glaube sogar Betrug. NICHT KAUFEN. Ihr ärgert Euch. Unfassbar schlecht. Eigentlich müsste man Anzeige erstatten.
10 kwietnia 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, I’m truly sorry to hear about your experience waiting several months, dealing with unexpected customs charges, and then receiving a product that didn’t meet your expectations is incredibly frustrating. I completely understand how upsetting this must have been for you. This is absolutely not the standard we strive for, and I take your feedback very seriously. I’d really appreciate the opportunity to look into this and make things right for you. Could you please share your order number with me? I’ll make sure your case is prioritized so we can work toward a fair and timely resolution.
Once again, I sincerely apologize for the inconvenience, and I’m here to ensure we sort this out as quickly as possible.
Shop Elsewhere.
An example of clear, clever marketing that fails to deliver on the promise it makes of high quality. Delivery was months late, the telescopic catch in the handle broke within two uses, and overall the bag is now rendered useless. Huge waste of money; don't be fooled. I will remove this if I am refunded; if you're reading this, then they don't offer refunds either.
Update: The customer service department has made contact and provided a full refund the same day. My experience would say you can shop with confidence of reimbursement if you're not satisfied with your purchase.
13 lutego 2025
Opinia niezależna
Odpowiedź od Tramora
Hello Matt, I'm truly sorry to hear about your experience, and I sincerely apologize for the inconvenience and disappointment you've faced. This is certainly not the level of service or quality we ever want any of our customers to go through.
I want to personally assure you that your refund has already been processed from our side. Depending on your bank’s processing time, the amount should reflect in your account shortly.
Your satisfaction genuinely means a lot to us, and I deeply regret that we weren’t able to meet your expectations this time. We’re always working hard to improve, and your feedback is incredibly valuable in helping us do that.
Thank you again for bringing this to our attention. I'm very sorry for the trouble, and I truly hope we’ll have the opportunity to serve you better in the future.
TRAMORA SCAM
TRAMORA SCAM - TRAMORA SCAM - TRAMORA SCAM
**SCAM COMPANY**
After waiting over 4 months for the suitcase to be delivered I received a pack of pink tissues.
I was lucky the item was delivered to our offices which have CCTV and I videed the opening of the package.
Having asked for a refund I was ignored until I raised the claim with Barclay's credit card disputes and copied in Tramora. Funny enough they then responded to say sorry for the error and they will refund.
Dont be fooled by their response to this 1 star review or any other review, its a scam and anyone who doesn't use a credit card or have evidence of the item being delivered may not be so lucky to get a refund.
What they didn't compensate for was the waste of 4 months and time spent getting the money back.
TRAMORA SCAM - TRAMORA SCAM - TRAMORA SCAM
15 stycznia 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, I sincerely apologize for the experience you had. This is certainly not the level of service we strive to provide. I deeply regret the delay, the incorrect item received, and the inconvenience caused in resolving this matter.
I truly appreciate your patience and understand how frustrating this must have been. Please be assured that we take such concerns very seriously and will review this internally to prevent such occurrences in the future.
If there’s anything further I can do to make this right, please do not hesitate to reach out. Your feedback is invaluable, and we truly appreciate you bringing this to our attention.
I recieved my product today...
I received my product today 18.03.25 - the cabin pro luggage after 2 months of waiting and chasing.
The product delivers on features but the materials are so cheap and flimsy. I'm sure it will break on first use.
I'm waiting for a refund after I return the product. Let's see if they give customers a refund?!
Updates: 19.03.25 they emailed me offering to refund only 20% and keep the product - seriously?! The same spiel about pre-orders and that they cannot process a refund right now but will be in touch when they can. This is so unprofessional. Its within the 30 days of delivery and they are not processing my refund request. I don't think the product is worth more then $20-30 and i paid $237 USD!! I want a refund please @tramora!!
23.3.25 I was told I would get my refund so waiting now. They said 5-10 days. Order TR-6561
18 marca 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, I sincerely apologize for the inconvenience and frustration caused by the delay in delivery and your experience with the product. We truly value your feedback and appreciate your patience throughout this process.
I am here to assist you and ensure a suitable resolution. Kindly share your order details so we can review the case on our end and provide you with the best possible solution. Our intention was never to cause you any inconvenience or disappointment, and we truly appreciate your understanding.
Looking forward to your response.
A piece of junk that I wouldn't even take on a tip
I received my suitcase about 5 months after ordering and I have to say it is a piece of junk. I don't think it would last a trip so I never used it. It has all of the functions that are advertised but it is so poorly assembled with such cheap fittings that I am just going to put this on the curb as I have no use for storing this piece of junk in my house.
22 października 2024
Opinia niezależna
Odpowiedź od Tramora
Hello, I sincerely regret hearing about your disappointment with the suitcase. This is certainly not the experience we want for our valued customers, and I completely understand your frustration.
We take product quality very seriously, and your feedback is truly important to us. If there are any specific defects or issues, we would love the opportunity to address them. Please let us know if we can assist in any way, whether that be exploring a replacement or another resolution that works for you.
Your satisfaction matters to us, and I appreciate your time in sharing your concerns. Please feel free to reach out, and we will do our best to assist you.
This is a scam
This is a scam. Didn’t send me all the products and it’s been over 2 months. Sent an email and they said I needed official ID documents ? Refused the refund because I didn’t want to give them government documents. Didn’t hear back from them after that.
9 marca 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, I sincerely apologize for the inconvenience. I would be happy to assist you with your request. Could you please provide your Order ID or registered email address? This will allow me to personally follow up on your concern and ensure a prompt resolution.
The Pro suitcase (when it arrives 3-4…
The Pro suitcase (when it arrives 3-4 months later) is flimsy and unusable. I doubt you will be allowed on a plane given recent battery fires. Don’t get sucked in by the marketing. I’m giving two stars to reflect that the company returned my money. Sent an initial email to be rebuffed - but when provided with a short video as well as a complaint via Tazapay, the company immediately actioned the refund. I am grateful for this.
7 marca 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, Thank you for sharing your feedback. We genuinely appreciate you taking the time to provide your experience with the Pro suitcase. We are truly sorry that the product did not meet your expectations. Quality and customer satisfaction are our top priorities, and we take your concerns seriously. While we strive to design durable and functional luggage, we understand that individual experiences may vary, and we regret any inconvenience caused.
We are glad that we could resolve the matter promptly and process your refund. Your feedback regarding product durability and airline regulations is valuable, and we will certainly take it into account as we continue improving our products and services. If there’s anything else we can do to assist you, please feel free to reach out. We appreciate your honest review and the opportunity to address your concerns.
5 Monate musste ich auf die Lieferung…
5 Monate musste ich auf die Lieferung warten, das Innenzubehör wurde aus Indien angeliefert, der Koffer am Landweg aus der VR China. Es waren Einfuhrumsatzsteuern und 2x handling Gebühren zu bezahlen. Finally kam ein schweres Monster von Handgepäckskoffer welcher allein vom Gewicht her nicht als solcher zu verwenden ist. Der Schwerpunkt ist falsch justiert, der Koffer hängt schief von der Hand und schlägt beim gehen an den Füßen. Stellt man den Laptop auf den leeren Koffers kippt der ganze Koffer um. Letztlich wenig Platz Dinge einzupacken. Egal, der Koffer ist ohnehin zu schwer. Zusammenfassung: eine Katastrophe. Gutes Marketing. Schlechtes Produkt.
23 lutego 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, Thank you for sharing your honest feedback. We sincerely regret that your experience with our product did not meet your expectations. We understand that the extended delivery time, import fees, and handling charges added to your frustration and regarding import fees and handling charges, we do mention on our website that these costs are the customer’s responsibility, as we do not ship goods duty-free, and we truly apologize for any inconvenience caused. Regarding the weight and balance of the suitcase, we designed it with durability and functionality in mind, but we recognize that individual preferences and usage needs vary. Your insights about the center of gravity and packing space are valuable, and we will share them with our product development team for further review.
If there’s anything we can do to improve your experience, please feel free to reach out we would be happy to assist you. Your feedback is important to us, and we appreciate the opportunity to learn and improve.
Poorly made, no customer service non existent
Customer service is very lacking. I ordered in July, received mid December. I took it out immediately, looked it over, and was disappointed. It’s just not quality. And I was charged 389. I travel a lot, and have experienced many pieces of luggage, from Ebags to Tumi. I wanted to love this roll aboard because the design itself is very good. The execution is not. It is flimsy, and simply cannot function the way they propose-it’s more like a made for display piece not meant to be used. I initiated return immediately. They did not respond. I emailed again. I received a “we are busy from holidays will get back to you soon”. I emailed twice more with same response. The last response asked if I’d like them to go ahead and ship the accessories (dust cover, etc), I said no, I want to return, please give RMA number. No response. Next thing I know I have a box with all the accessories. I finally called my credit card company and asked for a charge back and gave them all the email correspondence dates and explained their refusal to issue an RMA. Their website says if you return without an RMA, they will refuse to refund. I’m sick of this box sitting in my entryway, and want to get rid of it. Sheesh, what does that take?????
10 grudnia 2024
Opinia niezależna
Odpowiedź od Tramora
Hello, I sincerely apologize for the frustrating experience you’ve had. This is certainly not the level of service I strive to provide, and I truly regret any inconvenience caused. I understand your disappointment with both the product quality and the delay in response. Your feedback is invaluable, and I take it seriously as I continuously work to improve both our products and customer service.
Regarding your return request, I deeply regret any miscommunication. I would like to resolve this for you as soon as possible. Please allow me to escalate your case and arrange the necessary steps for a smooth resolution. Kindly confirm if you would still like to proceed with the return, and I will provide the required return details promptly. Once again, I appreciate your patience, and I truly regret the trouble this has caused. Please let me know how you'd like to proceed, and I will ensure this is handled with priority.
D’abord j’ai attendu plus que 3 mois…
D’abord j’ai attendu plus que 3 mois pour la recevoir ! Après un voyage toute la couleur part déjà sur les coins . Trop grande pour les vols low coast , le guidon trop large pour accrocher des sacs standards. Le chargement telephone ne fonctionne pas . Trop de défauts pour être parfaite
1 lutego 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, Thank you for sharing your experience. We sincerely regret that the product did not meet your expectations. Your feedback on the color wear, size, handlebar design, and phone charging is invaluable, and we will be passing this feedback along to our team for further review and improvement.
Customer satisfaction is our priority, and we’d love to assist you. Please let us know how we can help.
Do not order from this company
Do not order from this company! I ordered a suitcase in November 2024 with the promise of "ships in 2 to 3 weeks". Three months later, I've still not received it. They are scammers. Avoid at all costs.
14 lutego 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, I sincerely apologize for the inconvenience caused. We are happy to assist you and resolve this as soon as possible. To proceed, could you please share your Order ID, registered email address, or full name? This will help us retrieve your order details and provide you with the necessary information.
Looking forward to your response.
Terrible delays and experience
Terrible delays and experience. I cant say anything on the product since after several weeks nothing arrived yet
10 stycznia 2025
Opinia niezależna
Odpowiedź od Tramora
Hello Jose, I sincerely apologize for the delay and any inconvenience caused. This is not the experience we want for our customers. I am looking into this urgently and will provide an update soon. Kindly share your Order ID, registered email, or full name so we can retrieve your order details and assist you promptly.
Thank you for your patience.
Received product 9 months after…
Received product 9 months after ordering. Immediately requested a refund as there is no room in the bag, and have been waiting two months for them to respond to my refund request. They continue to answer emails sporadically and say they the refund instructions are coming. Awful company.
7 lutego 2025
Opinia niezależna
Odpowiedź od Tramora
Hello Patrick, I sincerely apologize for the inconvenience. I am escalating your feedback to the relevant team for future improvements. Regarding your refund, we will certainly process it. Kindly share your Order ID or registered email address, and I will personally handle your request.
Same experience
Same experience - delays, poor communication - arrived, and agree… not well designed nor well made. The handle even detached! On the positive, when I emailed them about that, they quickly replied and said they initiated a full refund which posted within days. They thanked me for the pix and said it would help their designers improve the product - which made me wonder if the handle coming off has been a common issue…
31 stycznia 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, I sincerely understand your concern and regret the experience you had with us. We never intend to disappoint, as you are a valued customer. Please be assured that the handle issue is not a common occurrence and seems to be an isolated case. We are dedicated to providing the best service and continuously improving to enhance our customer experience.
VERY Low quality, six months delivery time
Bought a carry-on pro with all accessories to try out. Purchased in Aug 2024, delivery ETA in October 2024, accessories arrived randomly along Dec 2024. Suitcase arrived in Jan 2025.
Everything is made of flimsy plastic, the laptop tray is wobbly, wouldn’t trust my laptop with it, the wheel locking wire is held in place with masking tape, the only metallic parts I found are the TSA locks and maybe the wheels. I started using the accessories separately and one of the pouches internal nets broke after 7 days.
If this was designed in Italy, it was not by professional designers. And the materials are of the lowest quality.
22 stycznia 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, Thank you for sharing your detailed feedback. I sincerely regret that the product did not meet your expectations. Your insights are truly valuable, and I will escalate this to our product team for future improvements. We strive to deliver high-quality designs and functionality, and your experience highlights areas where we need to improve. If there's anything specific we can do to assist you further, please let us know we would love the opportunity to make things right.
Bad company, good product
I received the product in Jan 27th, but it was ordered in Nov. I did not have any kind of feedback from the supplier, and I was expecting be a fraude in the end, but for my surprice the product is excelent and arrive at home with all accessories.
27 stycznia 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, Thank you for sharing your experience. We sincerely regret the lack of communication during the process and understand how frustrating the wait must have been. However, we're delighted to hear that the product met your expectations upon arrival.
Your feedback is invaluable, and we will work on improving our communication to ensure a smoother experience for our customers in the future. If you ever need any assistance, please feel free to reach out.
Heel lang moeten wachten maar…
Heel lang moeten wachten maar uiteindelijk gekregen. Ik dacht echt dat dit SCAM was maar dat is het uiteindelijk dus niet. Dus geduld allemaal koffer komt er echt aan! Ik heb de duurste koffer (rood, mat, PRO) en moet zeggen dat deze niet tegenvalt.
Misschien mag je wel voor dit bedrag wat meer luxe verwachten qua materialen, maar ik snap ergens ook dat marketing en presentatie (Dat doen ze namelijk heel erg goed) ook heel veel geld kost.
Vandaag voor eerst in gebruik en er mee lopen gaat erg goed (rolt goed). Ok, zeker geen 5 sterren, maar zeker ook geen 1 of 2 sterren. 3,5 zou ik willen geven maar dat gaat niet en dan rond ik toch maar af op 3.
23 stycznia 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, Thank you for sharing your experience. We sincerely appreciate your patience and understanding throughout the delivery process. We're glad to hear that the suitcase met your expectations overall and that you’re finding it easy to use. Your feedback regarding the materials and design is valuable, and we will certainly take it into account for future improvements.
If you have any further suggestions or need any assistance, please feel free to reach out. We truly appreciate your support!
Full refund received
Following on from my previous emails to Tramora I have now received a full refund for the Carry On Pro I received, and want to return, as well as all the items I did not receive.
I had asked how to return the Carry On Pro and was informed that as the company is busy dealing with orders to be posted, they will be in touch later to let me know how to return my case, with its labels intact and its original packaging. In the meantime I was very happy to receive the full refund.
20 stycznia 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, Thank you for reaching out and for your patience throughout this process. We're glad to hear that you have received the full refund. Regarding the return of the Carry On Pro, we truly appreciate your cooperation in keeping the item in its original condition. As mentioned, our team will reach out with the necessary return instructions as soon as possible.
If you have any further questions or require any assistance in the meantime, please feel free to let us know. We appreciate your understanding and support!
Ich kann davon nur abraten hier zu kaufen
Ich kann davon nur abraten hier zu bestellen. Die Lieferung dauerte 2 Monate und einer der Koffer war beschädigt und Zubehör im Wert von 130€ fehlte. Auf die Reklamation warten wir jetzt seit 3 Wochen auf eine Antwort, Funkstille.
Nie wieder kaufe ich hier.
7 stycznia 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, I sincerely apologize for the inconvenience. I would be happy to assist you with your request. Could you please provide your Order ID or registered email address? This will allow me to personally follow up on your concern and ensure a prompt resolution.
Won't refund my money and keep asking for a personal data
So i was ordering in a website similar as this, thruall.co and order from that website. And then i realized in a week that there is no option to track order and i email them to ask for it and they always giving an excuse that actually make no sense. So i ask for refund and they keep asking me for a personal data that have no relation to actually process a refund. And after that i insult them for trying to scam me and then they won't email me anymore.
5 stycznia 2025
Opinia niezależna
Odpowiedź od Tramora
Hello, I apologies for the inconvenience. We never intended to disappoint you. Kindly share your Order ID, registered email address, or full name so we can resolve your issue as quickly as possible.
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