They sell counterfeit shoes and Rob your money. Don't buy from this website. They will lead you on of a refund with no intention of giving you your money back. Big Scammers
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For evrey1 on 🌎 how u know if the website is legit before ordering from a site ... go on Google and type the postcode. If the building come up as a business department we're more than 1 business is... Zobacz więcej
These trainers are unreal!!… just received a pair of Jordan 4’s Military black… so so nice and as promised they came when they said they would come. These were for my daughters 16th birthday and she i... Zobacz więcej
Reakcja na opinię
Should of trusted my gut and saw the dodgy site for what it stood for... a dodgy company! Purchased on here out of desperation to get a pair of otherwise sold out trainers in time for Xmas, silly me a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Trainers Factory is your go-to destination for authentic, head-turning sneakers at unbeatable prices. Born in the UK, we specialize in delivering the hottest styles from brands like Nike, Air Jordan, Adidas, and Yeezy—without the premium price tag. Whether you’re a collector, trend-setter, or just after everyday comfort, we’ve got over 900 styles ready to ship. Fast delivery, real quality, and a team that genuinely cares—Trainers Factory is where sneaker culture meets customer satisfaction
Dane kontaktowe
321-323 High Road, RM6 6AX, Essex, Zjednoczone Królestwo
- +447868707391
- sales@trainersfactory.co.uk
- trainersfactory.co.uk
2,4
Słaba
410 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Disgusting company to deal with
Disgusting company to deal with.
Fake products and 'customer service' agents who repeatedly lie and fob off.
Breaking the law by not following the UK online selling laws.
Avoid at all costs!!
10 kwietnia 2024
Opinia niezależna
DO NOT BUT FROM THIS SITE! FAKES.
DO NOT BUT FROM THIS SITE!
Alarm bells began to ring for me when I had to chase them twice for the delivery and the live chat stated that it was their policy for them to be delivered 2 weeks after order.....
I ordered a pair of Nike VaporMax Plus for my sons birthday, when they did arrive straight away you could tell something was off, the shoes barely fit in the box, the swoosh on the heel touched the stitiching, the printing on the size label was all over the place and then there was the smell of glue.
They do go out of their way to try an pull the wool over your eyes to their credit by attaching a Stock X genuine tag to them however a quick google search on how to establish these are fake was able to verify this as well.
They are good quality fakes no doubt, but they do not state this on their website, stay away.
24 kwietnia 2024
Opinia niezależna
Odpowiedź od Trainers Factory
Hi Mr.Anderson
Hope you are doing well thank you for sharing your perspective I just want to let you know that sometimes the trainers run out of stock from our UK warehouse and we have to ship them from our overseas warehouse in case of customer orders but now we have restocked the trainers and clearly, you told us that you need the trainers on 21/04/2024 if you have told us this earlier we could have delivered it before that date but please don't try to put an allegation on us of selling fake trainers we only buy our trainers from nike authenticated suppliers and if you had any issue with the shoe or box you need to reach us to let us of the mistake that had occurred kindly reach us at online chat support or trainersfactoryltd@gmail.com to resolve your issue. We will be more than happy to help our customers. Thank you
Kind Regards
Jeff Oliver
FAKE SHOES
fake shoes should have knew by looking at the prices the amount i opened them it smelt like really cheap toxic glue. Do not trust this website ordered a pair of jordan 4s and i took them to an authentication turned out to be fake. I also asked them for a refund multiple times and nobody has got back to me.
1 kwietnia 2024
Opinia niezależna
Odpowiedź od Trainers Factory
Hi "Jayden"
we couldn't find anyone by that name in our database to resolve your queries reach us at: info@trainersfactory.co.uk or trainersfactoryltd@gmail.com. Thank you
Kind Regards
Jeff Oliver
I received counterfeit Air max 90…
I received counterfeit Air max 90 Surplus from Trainers Factory. In their defence they did eventually refund me but they originally tried to force me to leave a positive review in exchange for a refund. I had to threaten to report them for fraud before they unconditionally refunded me.
As you can see the Fraudster has decided to call me an idiot. On a side note Nationwide have identified them as the culprits for my card fraud. I can evidence all of my claims and I have provided the evidence to the Visa Fraud team.
26 listopada 2023
Opinia niezależna
Odpowiedź od Trainers Factory
Hi Mr.Lancaster
Hope you are doing well firstly I want to let you know that our trainers are not counterfeit trainers we only buy our trainers from Nike-authenticated suppliers and you are contradicting your statement by firstly saying that we forced you to write a good review and then threatening us to get a refund only an idiot can make this type of stories because eventually, everyone knows that you can always update your review why do we tell you to give us a good review and I am writing this bold fact here "YOU DIDNT RETURN THE TRAINERS AFTER GETTING A REFUND" so be nice and return our trainers since you got your refund. Thank you
Kind Regards
Jeff Oliver
Fantastic service
I never really write reviews but I received so much good customer service that I thought I need to write something. My daughter bought me a pair of jordons 6 and they had came and were to small and need bigger size and I contacted trainersfactory and they were so good they talked me through everything I needed to do and they made the whole process so easy . Also the jordons I received were fantastic and the best quality. Again I can’t speak highly enough of the customer service I received from Abraham Leo. If you are looking quality service, I highly recommend these guys.
16 grudnia 2023
Opinia niezależna
Odpowiedź od Trainers Factory
Hi Thomas
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
Odpowiedź od Trainers Factory
Hi Bella
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
Air Jordon's Trainer order
Air Jordon's trainers were ordered for my granddaughter. They arrived on time. She was thrilled. Trainer Factory were efficient from my initial order, through to delivery. I was kept informed at all stages of the process. I would 100% recommend using Trainer Factory. A. Poole
20 grudnia 2023
Opinia niezależna
Odpowiedź od Trainers Factory
Hi Alan
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
Air Jordan 4 Retro Trainer Factory
I order a pair of Air Jordan 4 Retro trainers before Christmas I was worried that they would not arrive in time, but they arrived fine. The customer service was very helpful when I contacted them as I was worried if they would be late.
Great service, good delivery and value for money.
29 grudnia 2023
Opinia niezależna
Odpowiedź od Trainers Factory
Hi Ben
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
Xmas Trainers
Fantastic porduct and customer service throughout this busy time of year. Even when I was getting a little twitchy about prompt delivery. The team where confident, calm and reassuring to all my queries. Top drawer stuff from a great company!!
Kudos All!
20 grudnia 2023
Opinia niezależna
Odpowiedź od Trainers Factory
Hi James
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
Don't refund the full amount
Edit: someone has just rang me off a mobile number from this company asking why ive left this review. That is harassing behaviour. I asked why they were calling me and i hung up and blocked the number.
They also refunded the additional shipping fee after seeing my review.
Ordered yesterday, i then realised it would take 12 days for me to get my order. I emailed them and asked if they are based in the uk and i needed the order asap. I was told they are in the uk but ship from another country and couldnt guarantee i would get my parcel before christmas and they would be shipping it tommorow. I therefore cancelled it yesterday which they accepted and would refund me tommorow.
They have refunded me however have kept the shipping fee which is completely unacceptable considering i cancelled the same day i ordered and the day before they were going to ship them.
Wouldn't recommend.
11 grudnia 2023
Opinia niezależna
Odpowiedź od Trainers Factory
Hi Ms.Claire
Hope you are doing well this is just very unethical behavior we have been talking to you and as soon as you told us about the refund we immediately made a case about your refund and sent that case to the shipping department and the accounts department but you need to understand there is a process called being patient we are a reputable organization and we have refunded you "COMPLETELY" we have refunded you the shoe amount "140.00£" Here is the payment id "ao90qAsqwAHV-XNX5srG4Mfs" and as for the shipping we have also refunded you the amount of "2.99£" and here the payment id for that "bRHm2wwySc9SEgzNApE7k4bA" and this refund was also processed today the reason is that the shipping department is also busy but they are working and they have refunded but you need to be a little respectful because we gave you a call but you weren't respectful to us how is it possible that we have refunded you "140.00£" and not going to refund you "2.99£" you need to think because this is a very bad way to defame an organization that is working so hard to make their customer happy. We refunded this customer's shipping fee before the review was uploded she is lying. Thank you
Kind Regards
Jeff Oliver
Trainers Factory
Straight forward order using clearpay…
Straight forward order using clearpay as I didn't trust the reviews I read. I read the terms and conditions of clearpay before ordering from a sellers point as they have to adere to the terms and conditions of using clearpay. They can't sell counterfeit goods or pirated goods, hence why I ordered through clearpay as you can withhold the payments etc etc if you believe the goods are no good. I only use sites that I know you can use klarna/clearpay with as these sites would be veted before the seller is allowed to have a account for buyers to pay through. I will most definitely update when I receive the trainers otherwise I will take the necessary steps to having a refund through clearpay so I'm hoping this isn't going to be the case. I didn't have any problems with using the clearpay option as payment and I also checked on clearpay itself if this site was in the store finder and it is. I've seen so many mixed reviews on here, I went and done my homework first so I have every faith that I get a genuine pair of jordan 4s
Thanks
9 grudnia 2023
Opinia niezależna
Odpowiedź od Trainers Factory
Hi Sara
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
I Absolutely Love Trainers Factory!
I absolutely love Trainers Factory, I have purchased a pair of Jordan 1s and Jordan 4s from them and they were both perfect!! The customer service was outstanding with very prompt replies to messages. They are my go to for my Jordans!! I would highly recommend them!!!
7 grudnia 2023
Opinia niezależna
Odpowiedź od Trainers Factory
Hi Natalie
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
Still not revived orders and has passed…
Still not revived orders and has passed expected delivery date
18 listopada 2023
Trainers Factory- This is the second time the that I’m…
This is the second time the that I’m purchasing a pair of Jordan 5s from Trainers Factory. I’m very pleased with their customer service. I’ve received immediate responses to my queries. Customer Service Representative, Abraham has been absolutely amazing. I will definitely continue shopping with Trainers Factory
Angela
25 listopada 2023
Opinia niezależna
Odpowiedź od Trainers Factory
Hi Angela
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
Not got my trainers yet !
11 listopada 2023
Odpowiedź od Trainers Factory
Hi Ms.Hopkins
Thank you for your feedback Ms.Hopkins you are our loyal customer and we prioritize our returning customers you have ordered trainers 3 times and we have successfully delivered your trainers believe me this time also you will get your parcel but the thing is, it is not our mistake we have dispatched your trainers on the time that was stated on the website but the shipping company is taking the time it's their mistake and we are in talks with them just be patient your parcel will be delivered to you like the parcels that were delivered to you before. Thank you
Kind Regards
Jeff Oliver
Very hard to pay using your pay apps…
Very hard to pay using your pay apps after getting a tex from your customers service I did manage to do a bank transfer.but still waiting for delivery after two weeks Royal Mail has not displayed any delivery details.
8 listopada 2023
Odpowiedź od Trainers Factory
Hi Mr.Reed
Thank you for your feedback well we came to know about this issue through your review as you know the season is going on and we are trying to facilitate customers but don't worry we are contacting Royal Mail regarding your parcel and as soon as we get an answer from them we will let you know. Kindly reach us at sales@trainersfactory.co.uk for further information and queries. Thank you
Kind Regards
Jeff Oliver
Odpowiedź od Trainers Factory
Hi Dean
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
The customer service was Excellent and…
The customer service was Excellent and very pro-active.
1 listopada 2023
Odpowiedź od Trainers Factory
Hi Aleksandar
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
FRAUD AND THEY SELL FAKE.
FRAUD AND THEY SELL FAKE.. SCAMMERS STOP🔥
13 listopada 2023
Opinia niezależna
Odpowiedź od Trainers Factory
Hi
We can't find anyone by that name in our database if you have any issues kindly reach us at sales@trainersfactory.co.uk. Thank you
Kind Regards
Jeff Oliver
3rd time I've ordered because the…
3rd time I've ordered because the quality of the trainers is second to none will definitely be ordering again
12 listopada 2023
Odpowiedź od Trainers Factory
Hi Tim
Thank you so much for your positive feedback your review is the motivation that helps us to work tirelessly for our customers. Thank you
Kind Regards
Jeff Oliver
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