TradeRadiators Recenzje 

Easy to order, and good, responsive customer service - especially around making sure what we ordered arrived when we needed, which involved moving the delivery date a few times.

Used before and had excellent service, same again this time round.

They sent me the wrong radiator. All was sorted out within 5 days and that was over a weekend

Superb service and delivery. Kept me informed throughout the process.

Highly recommend

Rang trade radiators to confirm stock availability and possible delivery date. They confirmed they had 9 in stock and I would receive the radiator in 1 to 2 days. Well they exceeded my expectations by delivering the radiator on the next day well packaged and no visible damage. Great service from beginning to end of order. Based on my experience I would recommend trade radiators.

Excellent service from Trade Radiators. The sales department was most knowledgeable and helpful. The delivery was on time and delivered into my house with any prompting. Finally now the radiators are installed I could not be more satisfied with their performance.

The items were delivered on time and in perfect condition. They were well packaged to prevent any damage. The price was also competitive.

Speedy delivery. Item is as discribed.
Tried to order online which showed a discount code but transaction failed. Rang customer services who were very helpful however was charged full price.

I ordered a Towelrads Pisa ladder radiator online which arrived promptly but damaged. I spoke to Kim in the customer service team and was told to send an email with photos of the damage. Kim organised for a replacement radiator which arrived at 8am the following day. Unfortunately that was also damaged! So I messaged Kim again, who arranged for a second replacement to be sent out, arriving in good condition on the next working day. While it was extremely frustrating to be sent not one, but two, faulty rads, I was very pleased with how quickly and efficiently Kim responded to my complaints. Full marks for customer service, but the packaging/handling side of things at TradeRadiators needs some work.

Item was easy to Order
I requested a change of Item within 24 hours via telephone .....Agent assured me change had been made ....Original order was delivered!

Fast delivery, great quality product and great
Price. Would definitely recommend and use this company again

Not received the refund as promised will update if I ever get it this was promised on the 26th October still waiting 🤔this is a response from a previous review which was done in September they responded to my review nearly a month later and then promised a full refund still waiting n

Appalling wait for delivery. Something like 10 days to receive goods despite saying “in stock”. Will affect me placing more orders with them for the project

Fast, free delivery. Excellent quality radiator. Superb customer service from Amanda when had a small issue.

Radiator is fantastic, delivery and service superb. Loyal Customer of many years, wouldn’t go anywhere else.

Excellent experience from start to finish. Needed to replace a radiator which I purchased last year which was undersized as the BTU had been stated at delta 70. No such problems with TradeRadiators who clearly explain on their site about the different delta measurements, indeed found my existing radiator (purchased elsewhere) on TradeRadiators who are the only site I've found that have converted the BTU to delta 50.

Decided on a Nordic raw metal column radiator this time round, delivered within a week, excellent quality, easy to fit, and looks great. In fact I was so impressed that I've just ordered another to upgrade the radiator in another room.

Easy-to-understand site and great range. Had the design and colours we were looking for and will definitely be buying more for our new home in the next few weeks.

The product description is really misleading!! It states radiator pipe covers & not sleeve set
I needed covers because my radiator are already connected so I couldn’t fit the sleeve set as this needs to be done before radiator is fitted.
Unfortunately when I questioned this with your colleague they just told me they were covers & I’ve had to cover the postage.
So I’m now £5 out of pocket because in my view the description is incorrect.

We received 2 horizontal column radiators on 25 May (nearly £1000) roughly 1.6m and 1.8m long. As our plumber was due to install them and do other work on 6 June, we left them in their packaging to avoid damage. On opening, the plumbers found both radiators to have an extremely poor finish along the top and underneath. Many of the joins between the columns did not have a painted finish, there were gaps in the column joins. Our plumbers had to fit them as our carpet was being laid a few days later - they fitted them with the least poorly finished parts on top. Trade radiators offered replacements when they saw the photos but we declined on the basis that the carpet was fitted and the least risk of damage was to leave them in place and if we did replace them, we would buy elsewhere. If the poor quality finish was only on one radiator I could accept that this was unusual, but both radiators were the same. We accepted a 20% discount as the best way forward and will not buy from them when we update our next room. Be warned,

Terrible customer service and communication. Unexplained delays and failure to provide updates with no accountability. Had to chase for information constantly, otherwise would never have heard from them. Finally advised the courier (Tuffnells) had “lost” our entire pallet of radiators. I am not convinced they were ever shipped based on the experience I had with this company. Unreliable and one to avoid.

Edited to add: I did receive a full refund after weeks of chasing my delivery and following a couple of delayed delivery dates. As mentioned, the company never made contact with me proactively - they only ever responded to my questioning where the delivery was and repeated “chase” emails/ calls. While the delivery issues may have been due to the courier, my order was delayed more than once prior to shipping and without communication. There was no ownership taken and that is entirely down to Trade Radiators. I appreciate the apology but your standard of customer service is in need of review.