Fantatic quality, beautiful radiators at very reasonable cost. We went for a four coloum radiator called Norwich Oslo in anthracite, to be able to match the radiator colour and style in the rest of... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
What a great find. This company with a huge selection was the only one I could find that had what I needed and at a great price others were twice the price. It was a small aluminium radiator for the s... Zobacz więcej
Reakcja na opinię
Ordered several radiators (Towelrad Pisa) from Trade Radiators which were quickly delivered. One had a dent in it. Spoke to customer services who replaced it within a day. Great customer service.
Reakcja na opinię
The aluminium radiator I bought from Trade Radiators arrived within 4 days, in excellent condition. It it stylish and gives out a lot of heat. Very pleased with the product as with customer service.
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Operating online since 2004, Trade Radiators has a huge range of radiators, heated towel rails, valves and accessories on their website, all at fantastic prices. If you're replacing a single radiator, or completely refitting a whole house, make Trade Radiators your first port of call. A massive variety of styles, sizes and finishes are available, so you're sure to find something perfect for your home, office or any other place in need of heat! All radiators and rails come with free delivery to all mainland UK addresses. There is a customer support team available via phone, email and live chat to give advice and answer any questions.
Dane kontaktowe
82 Mitchell Street, G1 3NA, Glasgow, Zjednoczone Królestwo
- +441412250430
- info@traderadiators.com
- traderadiators.com
4,4
Doskonała
604 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service - simple as that
I found a towel rail that I wanted & at a good price. I asked a couple of questions about size etc, all answered quickly, enabling me to place the order.
The towel rail was delivered a few days later, all in good order, fitted perfectly & working great.
Thank you for the great service, speedy delivery & for answering my question quickly.
I’d have no hesitation recommending Trade Radiators.
10 grudnia 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you very much for taking the time to leave such a great review. We’re really pleased to hear that you found the right towel rail at a good price and that our team was able to answer your questions quickly and help you place your order with confidence. It’s great to know everything arrived promptly, fitted perfectly, and is working well. Thank you for recommending Trade Radiators — your feedback is truly appreciated.
Kind regards,
Kim Brines
Large range. Great prices. Fast delivery.
I found trade radiators on a Google search, They had exactly what we were looking for and supplied a very attractive radiator plus valves at a great price. Fast delivery.
Communications have been excellent. The radiator now installed and working well.
4 listopada 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear that you found exactly what you were looking for and that you’re pleased with the radiator, valves, and pricing. It’s great to know the delivery was fast and that our communication met your expectations. We’re especially happy to hear the radiator is now installed and working well. Thanks again for choosing Trade Radiators — we really appreciate your support.
Kind regards,
Kim Brines
Ordered a column radiator which was not…
Ordered a column radiator which was not correct from original order!
Customer services are awful they lie
The manager makes promises which they don’t fulfil
The quality of product is Italian made rubbish so be warned do not use this company
Once they have you’re money your own your own
Never will I use such a shoddy company for any of there products appalling
31 sierpnia 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Hi Alan
We’re sorry to hear that you’re unhappy, but we must clarify several inaccuracies in this review.
The radiator supplied matched exactly the specifications provided at the time of ordering. Unfortunately, the measurements originally submitted by you were incorrect, which led to the item not matching the your requirements.
A claim was raised with your credit card provider, who fully reviewed the case and ruled in our favour, confirming that the item supplied was correct and as ordered.
We strongly reject the suggestion that our team was dishonest. Our customer service records show clear communication throughout, and while we always aim to assist where possible, we cannot accept responsibility for errors in measurements supplied by the customer.
All of our radiators are Italian manufactured to industry standards, and we stand by their quality. Once again, the issue here was not product quality, but an incorrect specification provided at checkout.
We welcome genuine feedback, but it’s important that reviews accurately reflect the facts.
Kind regards,
Kim Brines
Amazing Service!!!
Amazing Service!!!! We bought a towel radiator for our bathroom nearly 5 years ago and it started to corrode. I contacted Trade Radiators and not only did they replace it, they also sent us a better stainless steel version within a few days. Very happy and highly recommended!
15 grudnia 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you so much for your fantastic review! ⭐️
We’re really pleased to hear that you were happy with how we handled the issue and that the upgraded stainless steel towel radiator arrived quickly. Customer satisfaction and long-term product quality are very important to us, so it’s great to know we could help—even after several years.
Thanks again for your recommendation, and please don’t hesitate to contact us if we can help in the future!
Kind Regards,
Kim Brines
Disappointed.
Thank you for your response but the information that you gave is not entirely accurate.
The company used a non-existent landline to contact me which you said was supplied by PayPal not me. This was listed 2nd on PayPal. They are investigating this. You did not use the mobile number which has always been listed first as the Primary Number. The company also failed to ring us an hour ahead of delivery. The ring doorbell was fully charged. The notifictation from the ring doorbell was received after the delivery attempt. Delivery failed for these reasons. This could have been avoided with a phonecall an hour ahead, using the mobile number supplied when ordering online which was also listed first on PayPal. We rang the company immediately but waited 8 hours after the failed delivery to have an update. No possible solutions were offered, only an insistent non-negotiable request for another delivery charge. My husband was left with no option despite the inaccurate information held by the company.
5 grudnia 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you for your review.
The only number supplied via PayPal was a non-functional landline, which prevented our driver from making contact on the day of delivery. No alternative or mobile number was received prior to dispatch. We do not have access to your PayPal account, that would be a breach of your personal data if we did.
Despite this, a delivery attempt was made. The driver attended the property and rang the doorbell; however, the Ring doorbell was not operational due to it running out of battery (as advised by your husband). Your husband was present in a back office at the time but did not hear the driver. With no working doorbell response and no valid telephone number available, the delivery could not be completed.
As clearly stated in our delivery terms and on two separate emails you were sent, failed deliveries resulting from missing or incorrect contact details, or lack of response at the delivery address, are chargeable. The delivery was booked in for the day you requested and we do also advise in both emails that while we ask the driver to call that is not always a guarantee. The £84 (that was what you paid not £90) redelivery fee reflects the cost of a second vehicle allocation, driver time, and route rescheduling and is non-negotiable. This is in addition to the original £80 delivery charge, which covered the initial delivery attempt.
While we acknowledge your previous custom, all orders are subject to the same terms and conditions, which were applied correctly in this instance.
Kind regards,
Kim Brines
Really happy with trade radiators
Really happy with trade radiators - helpful staff on the phone and excellent secure next day delivery. I was also happy with the price!
18 listopada 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you so much for your lovely review! We're delighted to hear that our team were able to help and that your delivery arrived safely the next day. It’s great to know you were happy with the price too! We really appreciate you choosing Trade Radiators and hope to serve you again in the future.
Kind regards,
Kim Brines
Getting a refund on a returned radiator…
Getting a refund on a returned radiator is REALLY painful. It's been over two weeks and the stock response is "we're chasing this up with the warehouse". Not impressed.
23 października 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Hi Adrian
We’re really sorry for the delay and the frustration this has caused. We completely understand how disappointing it is to wait this long for your refund. We’ve now processed your refund in full, and it should appear back in your account within 3-5 working days.
We appreciate your patience while we resolved this. If you have any further questions, please don’t hesitate to get in touch directly with our customer service team.
Kind Regards,
Kim Brines
Woudnt let me mum and me return…
Woudnt let me mum and me return radiator within their returns policy date and am left stuck with radiator I can't use and hasn't been unpackaged. Me mum used to order all the time won't be anymore. Disappointed is an understatement
1 lipca 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Hi
Thank you for your review.
I'm sorry to hear that you were not satisfied with your experience. Unfortunately, based on the limited information provided, I'm unable to locate any orders or identify the issue. We have reached out for further information but you have failed to get back to us.
Should you wish to reach you, you can contact our team directly on 0141 225 0430. We’ll be happy to assist you further.
Kind regards,
Kim Brines
Lovely products at a good price
Lovely products at a good price - the valves particularly are beautiful. Also really friendly and professional customer services.
17 sierpnia 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you so much for your kind words! We're thrilled to hear you’re happy with the quality and pricing of our products—especially the valves—and that our customer service team made a great impression. Your support means a lot to us, and we look forward to serving you again soon!
Best Wishes,
Kim Brines
First radiator arrived and one end was…
First radiator arrived and one end was missing paint and the other too much around where the vent would go (picked). Contacted customer services and they assured me the new one being sent woukd be checked before leaving warehouse. New one arrived with same issues. Absolutely shocking service and quality control. Apologies for the inconvenience doesn’t cut it when you’ve been lied to and driven a 30 mile round trip to customers house only to feel embarrassed by your lack of overall care .
28 sierpnia 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Hi
Thank you for your review.
I'm sorry to hear that you were not satisfied with your experience. Unfortunately, based on the limited information provided, I'm unable to locate any orders or identify the issue. We have reached out for further information but you have failed to get back to us.
Should you wish to reach you, you can contact our team directly on 0141 225 0430. We’ll be happy to assist you further.
Kind regards,
Kim Brines
Great communication and product.
27 czerwca 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you so much for your kind words! We're thrilled to hear that you were happy with both our communication and the product. Your support means a lot to us, and we look forward to serving you again in the future!
Kind Regards,
Kim Brines
Great Products & Customer service
We have used Trade Radiators twice, excellent customer service, first time we ordered incorrect valves, rang customer service who helped identify the correct ones needed, arranged return and replacements sent out in days. Products are very good quality, delivery always come when the say and keep you updated of time, would definitely recommend to anyone, company that are always happy to help. First Class :)
27 maja 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear you've had such positive experiences with us—not just once, but twice!
Our customer service team will be especially pleased to know they could assist with identifying the correct valves and making the return and replacement process smooth for you. We always aim to provide quality products and reliable service, so it’s great to know that our efforts made a difference.
Thanks again for your recommendation—it truly means a lot to us. We look forward to helping you again in the future!
Best regards,
Kim Brines
valve scratched
22 lipca 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Hi Kale
Thank you for your 1 star review.
I'm sorry to hear that your valve has a scratch on it. Unfortunately, based on the limited information provided, I'm unable to locate any orders.
To help us resolve this for you as quickly as possible, please don’t hesitate to contact our team directly on 0141 225 0430. We’ll be happy to assist you further.
Kind regards,
Kim Brines
Awful company
1200w radiator element went wrong within a week they weren't really interested in replacing so I'm buying another one from a different company and won't ever use this lot again
12 stycznia 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Hi Greg
Thank you for your review.
Upon reviewing your order, I can see that you contacted us in January regarding an issue with the element. At that time, we emailed you requesting some additional information needed to proceed with a replacement. As we did not receive a response, we were unable to move forward with issuing the replacement.
Had we received the requested information, we would have been happy to send out a replacement on a next-day delivery basis.
If you are still experiencing issues and would like to proceed, please reply to our original email with the required details. We’ll be more than happy to arrange either a replacement or a refund for you.
Kind regards,
Kim Brines
I was trying to get traditional…
I was trying to get traditional radiators
Trade Radiators has a best deal of 15 Years guarantee on Oslo Nordic Range.
Looks very good as well.
1 lipca 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you for your review! We're thrilled to hear that you were able to find the traditional radiators you were looking for, and that you're pleased with the Oslo Nordic Range. The 15-year guarantee is one of the great benefits we’re proud to offer, and it’s fantastic to know the design met your expectations as well.
If you have any questions or need further assistance in the future, we’re always here to help.
Warm regards,
Kim Brines
Great experience
Great service . Delivered next day after order. Installer had a query and great customer service. Will definitely use again
30 czerwca 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that you were happy with the speedy delivery and our customer service. It's great to know our installer and support team were able to help quickly and efficiently. We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Kim Brines
Excellent advice
Excellent advice, a significant amount of patience from the adviser I spoke to on several occasions and excellent products that have had a lot of complimentary comments from friends and tradesmen who have been working in the house.
9 czerwca 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you so much for your kind words! We're delighted to hear that you received excellent advice and found our team patient and helpful throughout your experience. It's especially rewarding to know that our products have impressed not only you but also your friends and the tradespeople working in your home. We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
Kim Brines
Lovely product, excellent customer service
They say that the true measure of a company is how they respond when something goes wrong. When our radiator was installed, there was a small leak, and I am very happy to report that Trade Radiators did everything they could, at no extra charge, to help us solve the problem. Kim was patient and helpful, and she responded to every question and request I had quickly. We will be purchasing from Trade Radiators again.
9 lipca 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you so much for your kind words and thoughtful feedback. We completely agree that how a company responds when things don’t go quite as planned is incredibly important, and we’re so glad to hear that you felt supported throughout the process.
We’re especially pleased to hear that Kim was able to assist you with patience and efficiency—she’ll be thrilled to know her efforts made a difference. Thank you again for your trust and understanding. We truly appreciate your business and look forward to helping you with your next project!
Best Wishes,
Yasmin Dar
Speedy service
I ordered a radiator at a good price and it arrived next day, I was kept in the loop all the way through. I also ordered the valves at the same time which arrived the next day by a different courier again very easy!
10 kwietnia 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you so much for your kind review! We're thrilled to hear that you were happy with both the price and the speedy delivery of your radiator and valves. It's great to know that our communication kept you in the loop throughout the process, and that everything arrived smoothly—even with different couriers involved.
We really appreciate your feedback and look forward to helping you again in the future!
Best regards,
Kim Brines
Ref 000778920
Truly disappointing experience. The courier this company is using is not reliable. On five occasions DX failed to deliver the item and keep asking to rearrange the delivery for another day. Three weeks after the initial order my patience ran out. Had to cancel. Hopefully the refund does not take that long
4 czerwca 2025
Opinia niezależna
Odpowiedź od TradeRadiators
Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience.
We completely understand how frustrating repeated delivery failures can be, especially after waiting so long. This is not the standard we aim to uphold, and we sincerely apologise for the inconvenience caused by the courier service. Your time and trust are important to us, and it's clear we fell short in this instance.
Please rest assured that your refund will be processed once we have confirmation that the radiator is on its way back to us, and we’ll also be reviewing this case with our delivery partner to help prevent this from happening again in the future.
If there’s anything further we can do to make this right, don’t hesitate to reach out.
Kind regards,
Yasmin Dar
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.