1⭐ Extremely Poor Experience – Funds Stuck & No Customer Support
My experience with NEW tradefx.co has been very disappointing.THEY JUST DIDNOT SEND THE WITHDRAWALD OF 256 .AND JUST SENT AN EMAIL THAT APPROVED .JUST GIVE ME THE HASH ID THEY DINT GIVE
I opened a live MT5 account and currently have funds in my account, but when I tried to withdraw, the process has completely stalled. There is no clear update, and my withdrawal has not been completed.
I have contacted their support team multiple times, but there has been no proper response. This kind of silence from a financial service provider is unacceptable.
A broker should be transparent and responsive, especially when it comes to client funds. Unfortunately, that is not the case here.
Because of this experience, I cannot trust this platform anymore. I would advise others to think carefully before investing money with tradefx.co.
I hope they resolve my issue soon, otherwise I will take this further through public platforms and official complaint channels.
— Sanjay Kumar
Odpowiedź od New TradeFx Services
Hi,
Thank you for sharing your feedback.
We understand your concern regarding the issue you faced. However, we would like to clarify that the service you mentioned appears to be related to (https://tradefx.co/), which operates on the Meta Trader 4 (MT4) platform.
Our company, New Trade FX Services (https://www.tradefxservices.com/), is a separate entity and we exclusively operate on the Meta Trader 5 (MT5) platform. We do not have any association with (https://tradefx.co/).
We kindly request you to review and verify the platform and company you have dealt with, so your concern can reach the correct service provider and be resolved at the earliest.
Furthermore, we kindly request you to please delete or update this review, as it has been posted for the wrong company.
If you need any further clarification, we will be happy to assist.
Warm regards,
Team New Trade FX Services
