Trace Your Past Recenzje 235

Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The whole process went so smoothly. I was contacted by a case administrator, who learned more about my specific needs, and then found a researcher that specialized in eastern Canadian genealogy. The r... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

The course was well planned out and interesting. Some of the things covered were a bit over my head, but at least I have some general knowledge. I very much appreciated that it was self-paced, since... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I really found a lot of useful information in this course. I was very excited about being part of a cohort via facebook, so I could also learn from others. This was a bit of a disappointment. Other... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

First, I was unable to immediately take the course after first paying for it. My opportunity to eventually take it we not time limited! It was more than a year later that I was able to complete the... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Genealog
  2. Kurs
  3. Centrum edukacyjne
  4. Towarzystwo historyczne

Napisane przez firmę

TraceYourPast.com, formerly known as Trace.com, is a premier global discovery platform that seamlessly connects customers with expert researchers across over 100 countries. Our mission is to align customer goals with meticulously selected researchers to minimize risks of overspending and mitigate the possibility of unsatisfactory search results. Over the past decade, we have cultivated and maintained relationships with the highest quality researchers worldwide, creating the largest network of over 4,000 professional genealogists, private investigators, archivists, and historians. Since 2014, we’ve successfully managed thousands of projects for clients from over 25 countries. Genealogy Courses and Family History Education: In 2021, we proudly expanded into the realm of genealogy education, offering a wide array of genealogy courses designed to enhance your family history research skills. Our platform is dedicated to creating a comprehensive learning environment that bridges the gap between generations, cultures, and histories. We provide accessible, engaging, and accurate educational resources tailored to both novice family historians and seasoned genealogists. Learn to Use DNA in Genealogy Research: At TraceYourPast.com, we understand the transformative power of DNA in genealogy research. Our specialized course on genetic genealogy empowers learners to use DNA evidence to trace their ancestry and discover new biological family connections. By learning to use DNA in genealogy research, you can unlock deeper insights into your heritage, uncovering connections that traditional research methods might miss. Our Commitment: We are committed to offering a blend of innovative technology, expert insights, and a supportive learning environment. Our goal is to facilitate the unlocking of personal histories, fostering a deeper understanding and appreciation of our collective human story. By enrolling in our genealogy courses, you gain the tools and knowledge needed to navigate the intricate world of family history genealogy, whether through traditional methods or by leveraging the latest advancements in genetic genealogy. Why Choose TraceYourPast.com? Expertise and Experience: Our network of over 4,000 professionals ensures you receive high-quality research from top-tier genealogists, private investigators, archivists, and historians. Comprehensive Learning: Our genealogy courses cover a wide range of topics, from basic family history research to advanced genetic genealogy techniques. Innovative Resources: We employ the latest technology and methodologies to provide you with the most accurate and up-to-date information. Global Reach: With connections in over 100 countries, our platform offers unparalleled access to international records and expertise. Unlock Your Past with TraceYourPast.com: Whether you're just starting your journey into family history genealogy or looking to refine your skills as a genealogist, TraceYourPast.com is your ultimate resource. Learn to use DNA in genealogy research, uncover your ancestral roots, and connect with the global community of genealogists through our comprehensive courses and resources. Join us today and embark on a journey of discovery and connection that transcends generations. Contact Us: Explore TraceYourPast.com to learn more about our genealogy courses and start your journey today. Connect with expert researchers and genealogists who are passionate about helping you trace your past and uncover your family history.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

235 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Don't waste your $200, or you'll throw away thousands.

I requested a one generation link from OH to VA(WV) in the late 1700's in then Augusta/Pocahontas Co. I was assured that they had 100's of researchers and they would solicit bids, collect them and present them to me. After paying $200 for that and waiting nearly 8 weeks I reached out after hearing nothing. They literally pulled one researcher out of a hat it seems, who didn't live in that region, they claimed she had expertise in OH, but the research was in VA. They wanted over $1500 to create a "Research Plan" without performing any actual research. I had existing research I submitted they must not have reviewed and even told them of 4 target ancestors I needed to confirm or eliminate as potential fathers.
UPDATE: Since your wrote your response, I clearly need an opportunity for rebuttal. You have 1000's of researchers, and found me ONE and only one. I can't imagine there's only 1 researcher who is familiar in VA research. You refused to tell me if the researcher resided in that region where the potential of having to also pay someone travel and perdiem for onsite research could exist. Regarding your response that the $1500 was cost of the research was NOT a miscommunication as I questioned this on the phone with Jeremy: Let me copy and paste your actual quote:
Research plan: Due to the detailed and complex nature of the information provided by the client, the first step of this phase of work will be to create a timeline of the details provided for the subject, his four potential fathers and other family members. These timelines can then be used to strengthen the case for and/or eliminate one or more of the paternal options. Subsequent phase(s) of research can build upon the timelines created in this phase of research. Please note any subsequent phases of research require separate research plans and budgets. It is not possible to accurately estimate the number of research hours that will be necessary. As such, this research is limited to 15 hours. If additional hours are needed to complete there search of the client’s objectives, research will be paused to obtain approval from the client. If research of the outlined objective(s) can be completed in less than 15 hours, any remaining budget will be credited towards a subsequent phase of research.
AGAIN: This proposal clearly states TWICE that this was only a preliminary cost and subsequent research would cost additional money. So yes, it is true. Regarding your response about not duplicating my work, this type of work almost always must be done onsite to find additional info beyond what is already available to an online researcher who is working somewhere other than at the site of the actual work. I have a database of 40K people, I have exhausted online sources. So unless you would like to re-do and re-quote and change the items you spelled out in your written quote, I will tell others that you not being factual and honest in your response to my review. Feel free to contact me offline if you still believe only one person could bid on or satisfactorily complete such a simple project request.

22 sierpnia 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Hi Kent, we are sorry to hear you did not like your experience with Trace. We do charge a $199 scoping fee. This covers the cost of gaining proposals from various researchers and the work that goes into that preliminary research. We do have a network of 1000s of researchers all over the world and we work hard to match your project with the best researcher for the job. In your case we did match you with the researcher who we believe would have the most success at achieving your objectives. Once the researcher is selected we send you the proposal and how much the research would cost. We do not provide you with options of different researchers to choose from. We make that decision based on the proposals we receive from the researchers in order to make sure the best researcher is selected. The $1500 you are referring to would be the cost of the research. I am sorry that it was miscommunicated to you that it only covered the plan. That is not true. It covers 15 hours of actual research into your project. Your project is complicated and requires certain steps in order to be completed. If all 15 hours are used researching the first step, then yes you will have to start a new project with us to continue the research. What you are asking is too big for one single project and must be done in phases. However, we do not charge that kind of money just to hand you a plan, that money covers 15 hours of actual research into the first part of your project, which must be completed in order to get to the bottom of your objective.
Also, in order to not repeat research that you have already done and provided a report of what you already know we do ask you for the research that you have done so we can pick up where you left off. The researcher doesn't know what you already know unless you provide us with that information. This is very important so they can try to find new information for you and not waste your money on information you have already found. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 5 z 5

Always good

Always good! The lookup used to be good. Much new data was once received.

21 sierpnia 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Thank you for your review, Nicolas! If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 4 z 5

The research was very thorough. Customer service good

The research was very thorough and good follow-up report. I would have appreciated an opportunity to interact by phone or email at various intervals with the researcher. More importantly a followup after the research was presented to clear up any questions or loose ends on my continued search.

9 sierpnia 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Hi Beth, thank you so much for your review and feedback. We are happy to hear that you are satisfied with your research. We also thank you for your comments and will review what you said. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 1 z 5

Nothing new from Trace

In December 2021 I sent Trace a little under $2,000 to find information about my great-grandfather's father and his parents. I received their report 7/12/22, which consisted of no new information. Essentially they followed up on the leads I had found and found nothing new. Granted, my great-great-grandfather apparently did not leave much of a paper trail, and nonentities cannot be proven. I just thought that professionals who advertise themselves as able to penetrate genealogical brick walls should be able to find something amateurs are unable to. Very disappointed, and I realize Trace will provide a paragraph explaining how they did their very best, but the fact remains that they now have my money and I've received nothing worthwhile in return.

13 lipca 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Hi Jim, we are sorry to hear that you did not like your experience with Trace. Unfortunately, it is not always possible in genealogy research to find new information on someone, regardless of who is hired to do the work. Our researchers do work hard to find answers but again it's not always possible and that is why we put a disclaimer in your proposal stating just that. Most of our projects are successful but many things can factor into the success of a project. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 5 z 5

Trace provided me with what I asked for…

Trace provided me with what I asked for and a little bit more. I asked for research on my Great Grandfather and his two wives, and their respective children. in addition to this information I was also given the names of his parents and the parents of his wives. This allows me to dig deeper on my own for now.

11 lipca 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

We really appreciate your review, John. That is fantastic that the researcher was able to find more information for you. Good luck with all your genealogy work! If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 5 z 5

The DNA Academy course was extremely thorough!

The DNA Academy course was very detailed, I could say "leaving no stone unturned". It was well organized and easy to go back to review previous lessons. Numerous hand outs are provided, which will also be helpful in the future. Definitely the course to do to learn about how to utilize DNA in family history research. Highly recommended!

3 lipca 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

We appreciate your great review, CE! That is great that you felt the course was so helpful and thorough. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 4 z 5

I had to wait forever for my…

I had to wait forever for my certificate. When someone finally responded they told me I had to redo this section. I have now done it twice. I was very happy with the course when I completed it but all this nonsense with the certificates has been demoralizing thus no 10.

27 czerwca 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Thank you Alice for your review. We appreciate your feedback. In order to get a certificate, the course must fully be completed with all the assignments done. We apologize for the delay in working through that. We are happy to hear that you enjoyed the course. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 5 z 5

I found this to be a thorough course

I found this to be a thorough course. It provides you with tools to start working with your own dna matches. I am excited to put clustering to good use!

26 czerwca 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Thank you Lori for your review. We are happy to hear that you enjoyed the course and have the tools to work on DNA. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 4 z 5

The research was good

The research was good. Much new information was received.

22 czerwca 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Thank you James for your review! We are happy to hear you liked your research. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 1 z 5

Be wary before you send any money

It is difficult to write a complete review since I have not yet received any results or products after agreeing to the work in October 2020. Initially I received monthly updates that said the researcher did not have access to Archives because of COVID - and I certainly understand that problem. (Of course they likely knew that was the case when they took my money in October...) Later the messages changed to "limited access" to the Archives. And then the updates stopped in March 2022. I finally queried them in June 2022 and then I received an update - that they were "assessing" access to the records. Not exactly sure why they just didn't return my money after the first year with no effort on my case. If you want this organization to do some work carefully assess what and when they will perform the research and break the work into smaller portions to limit your financial exposure.

13 czerwca 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Hi Loren, We are sorry to hear that you have not enjoyed your experience at Trace. It is true that your project is requiring documents from the archives which have been shut down for a long time. We are looking into other ways to retrieve those documents to speed up the process. That is what your last update meant. Also, in your initial contract, we specifically stated that the archives were shut down and that work could not be completed until they were open and the documents were received. You agreed to this. Please reach out to me and I can send you a copy for you to review if you have lost your original. Unfortunately, we and no one else have the power to speed up the archive process and the backlog from covid. Many people are and have been waiting for documents. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 5 z 5

Excellent experience with Trace

Excellent experience with Trace. The research quality was impressive, and they didn't over-promise. They were able to deliver on Project goal, which was to identify my biological father! We will definitely use them again.

18 maja 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Thank you so much for your review, Grace! We are so happy that you loved your experience with Trace. We look forward to working with you again. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 5 z 5

I actually hired Trace to find…My Indian Heritage which turned out to be Askenzai Jew.

I actually hired Trace to find information I could not for over 20 years. Their conclusion made me understand why I couldn't find my information AND suggested my next move. I decided to do a second project with Trace since my first project was a life changing experience! I was ask to do a second DNA test which proved the man who raised me was NOT my biological father. Trace did my test and found my biological father.

9 maja 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Hi Anita, thank you so much for your review. We were happy to help you with your projects and are grateful you are pleased with the results. What a great experience! If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 1 z 5

Horrible company, horrible service

This is the worst firm I have ever dealt with. I hired them in August of 2021 to trace 4 lines of my family back 4 generations, they told me it would take 40 weeks, and they told me they would be happy to provide bound copies of my report at the end, as presents for my family, who I was giving them to as a present. The work was not complete until spring of 2022, twice as long as projected. I was not given any communication along the way except for rote emails saying the work was in process, I spoke to the researcher on my project exactly once in over a year and a half, and when the project was completed they sent me an email with the data they compiled and zero explanation. When I tried to schedule a follow on phone call or in person meeting with the researcher, it was heavily resisted, making it not worth pursuing any longer. No bound copies of the report were provided. The “report” appears much more like a “data dump” than a professional report. In fact, much genealogical information my family had already secured I provided to this firm, which ignored most of it. I paid for all of this up front. I have never had a more unprofessional, unsatisfactory commercial experience in my life. Please avoid this company, its salespeople, its researchers, period, at all costs. Thank you.

7 maja 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Hi George, We are sorry to hear that you are unhappy with our service. Your report did take longer than the 40 weeks due to the extensive research, however, it stated in your proposal that 40 weeks would be the minimum time to complete a project of this size. Covid also slowed down the research process. We apologize that the data has overwhelmed you. Your project was big and required 4 separate reports, calendars, family trees, and source docs to contain all the information. While there was a lot of data it was all neatly organized for you in reports with a table of contents for each report. We have no record of making a promise that we would provide bound copies and that is something our company has never done. Your researcher went above and beyond on what they provided you in your report. Everything was done to your request and they researched for the full budget you paid for. We do not do consultation calls after a project is completed. We can take questions but we layout projects in a way that is easy to read and follow. All of our reports are also professionally put together. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 5 z 5

VERY GOOD DNA COURSE

I was very pleased with this online course that I could follow at my own pace.The course was very detailed in helping me learn all about DNA so I can become confident in my search for my paternal side of my family. I'm a visual learner and had plenty of handouts to study and videos to help me.

3 maja 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Hi Linda! Thank you so much for your review. It's great to hear that the DNA course was a lot of help. We are excited for you to use this knowledge in your research. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 1 z 5

Paid a lot of money

Paid a lot of money. Report was incomplete. Documents were not translated so I could not verify the information reported. Sources were incomplete and not to NGS standards. You get one (1) review and when I asked about what I received, that was considered my review, although my second request I was told they may answer but will take a long time. Stay away, I am not sure their researchers are true professionals, they may just be people willing to look up information for whatever Trace pays them. Totally dissatisfied with their service.or lack of. Report was 5 pages of scrambled information. Not even a professional report.

3 maja 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Hi Bob, I apologize that you are unhappy with your experience. Your project was successful, completed ahead of schedule, and all your objectives were met. That's exactly what you asked and paid for. Trace uses professional genealogists we use professional genealogist standards in all of our reports. We review and edit all reports in house of research has been done. Your report was laid out in an organized matter with sections and details of our findings. After a customer receives their report they can come back to us with all of their questions and we will answer them. Your questions are currently in our queue to be reviewed. Your first interaction with us after the report was not you asking what you received but upset that the source documents were not translated. You did not pay to have those translated as it is very costly to have someone do that. It was not part of your project. However, we let you know that we can find someone to do that for you. Following that, you sent a long list of questions and continued to become angry. I again apologize that you are unhappy because everything you wanted us to find was found and presented in a professional report. Your project was successful. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 5 z 5

I was stuck with a great grandfather x…

I was stuck with a great grandfather x 2 in either England or Scotland. Trace requested copies of information I had already found. Once they had that I got a call, as promised where the researcher clarified everything, told me what the research plan was and promised a call back within a few weeks. When I got the call back, the researcher had broken through the brick wall and found my answers. I received an envelope shortly after with the records I needed to prove their findings. The cost was VERY reasonable and I was thrilled with the result.

3 kwietnia 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Thank you Deedee for your review! That is exciting that the researcher was able to get through that brick wall for you. We have amazing researchers and we love hearing about your experience. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 5 z 5

DNA Trace - I learned a LOT!

This course is an excellent introduction to genetic genealogy. It will help you direct your efforts should you choose to use DNA in your research. Be prepared to be challenged!

1 kwietnia 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

We appreciate your review, Judy! It is great to hear that the course was helpful. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 5 z 5

This course is very informative

This course is very informative. The Facebook support page was helpful. The course is well organized and methodical in layout.
To me, it's worth the cost. I feel like I am equipped to help people with their DNA matches to find common ancestors.
The written material could use a review for misspelled words, etc. Some of the quiz questions were worded in ways that made the answer confusing, but you can go back and retake the quizzes.
Very well done overall. I recommend this course.

1 kwietnia 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Hi Ann, thank you for your review. The Facebook group is awesome and very helpful. It's great to hear how much the course benefited your knowledge of DNA. Thanks for the feedback about the misspelled words. We will review that. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 4 z 5

My experience

The course was informative & well designed. The features of being able to go back and review information was very helpful This is an excellent way to be able to add knowledge of DNA into your tool box and use with traditional genealogy.

30 marca 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Thank you for your review, DM! We are glad to hear that the course and its information were helpful in studying DNA. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Oceniono na 5 z 5

I truly enjoyed the DNA Academy

I truly enjoyed the DNA Academy: Genetic Genealogy course. I especially liked how the information was introduced, reinforced and made applicable through skills practice. There is still much to learn, but I believe I have a solid foundation from which to continue my education. Thanks!

30 marca 2022
Opinia niezależna
Logo Trace Your Past

Odpowiedź od Trace Your Past

Hello Robin, thank you so much for your review. We are happy to hear the course was helpful and laid out in a way that made sense. If there is anything else we can help you with, please don't hesitate to reach out to us at support@trace.com.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej