The Property Ombudsman Recenzje 401

Last year, we purchased a property only to discover inventory was missing and there were damages. Despite our appeals to the Property Ombudsman, we felt that they did not render a fair and honest decision, with shortcomings in addressing the missing inventory and damages.
It is a completely corrupt and ineffective organization. Every dissatisfied consumer should approach their MPs to advocate for the abolition of this ombudsman, it is merely a waste of time and gives people false. Most customers are unhappy with them they consistently side with the property management companies. I am also contemplating writing a news article for Yahoo to inform the public the shortcomings of this institution.

ZERO STARS! I even contacted the CEO for the Property Ombudsman... a complete waste of time as of course they sided with the surveyor! It doesn't matter how much proof you have, (and I have all the proof needed, including photographs) they twist everything in favour of the companies and not the individuals who have been affected.
THEIR RESPONCES TO REVIEWS ARE ALSO A WASTE OF TIME.

This company is failing the consumer and supports
its members, we need regulation within the property
market To protect the consumer, of which there is none at present, failing the public and not protecting them from your members in the majority of cases with meager compensation awards. This implies that TPO falls short of its rhetoric. In certain situations, the TPO addresses the effect rather than the underlying cause by permitting its members to carry on trading and causing havoc with more consumers.
In 2023, 83% of accepted cases were found in favour of the consumer. but you award meager compensation you take no action against your members and allow them to continue in Simple, the TPO does not walk the talk you need shut down

A complete waste of time. The estate agent allowed the vendor to market their property with no onward chain to command a quick sale, then once the conveyancing and survery was done at a cost of £1.6k, the vendor managed to conveniently (I mean within a day or so!) get themselves in a chain. The Property Ombudsman will have you wait for six months, then side with the estate agent that funds them! Please read the other reviews. This organisation is a farce and proper regulation of dodgy estate agents is required.

There is truely no point complaining to The Property Ombudsman. Having been almost made homeless and incurred costs over £1,000 due to the letting agent's misleading and poor communication, they thought £150 was fair compensation.

It felt as if they took no evidence into consideration and just automatically side with the letting agent, despite email chains and call logs demonstrating the descrepencies.

There is no point in an independent body that's supposed to hold letting agencies to account, if they simply write off a massive problem as a small oopsie.

We had a problem with an estate agent who caused us financial loss due to him not adhering to The Property Ombudsman’s Code Of Practice. The agent tried all sorts of tactics to get out of reimbursing us, insisting that he had done nothing wrong. He even said he had spoken to his insurers and TPO who, according to him, backed him up. We wanted to put our case to TPO as we wanted them to have the full facts. It is a long process. It took nearly a year for our case to be reviewed and then passed to an adjudicator, due to the sheer amount of complaints that they have to deal with. It was worth the wait. TPO agreed we had suffered a financial loss through no fault of ours and the agent had to reimburse all of our costs incurred plus an extra award for aggravation. It was found that the agent had failed to comply with two counts of the code of practice. TPO are fair and impartial and in our case, helped us deal with an agent that had no scruples and would not own his mistake. I would urge anyone to persevere even though it will take time. People tend to do reviews if they are unhappy. Our experience with TPO was slow but excellent. We are so grateful to them.

Having yesterday received a less than impressive phone call from the TPO telling us that they were not able to put forward a case in which our management company has failed to fix a roof that leaks like a sieve following the collapse due to water ingress of the ceiling 15 months ago we felt devastated. Having though just read all the reviews on yours and other sites it is clear that we should not be surprised. In short the TPO is not fit for purpose and this needs flagging up at the highest level. Utterly shameful!

Don’t bother they don’t listen or read your complaints Rubbish company
Then a reply weeks later saying can they help?
Read the complaint properly and get in touch with company I have complained about

What a complete waste of time. After waiting over four months for a Resolution Officer to be assigned to my complaint, the Officer spent 7 days investigating the complaint, and on the eighth day sent me a report about my complaint, despite never making any contact with me to discuss my complaint at any point, but only contacting the estate agent, getting their side of the story, taking their word for gospel with gathering any sort of evidence and declaring my case closed. Forgive me, but surely an investigation would involve communication with Complainant and Respondent, as well as gathering corroborating evidence from either side and possibly making a home visit to get a better understanding of a complaint if necessary. I appreciate the ombudsman is under staffed, and oversubscribed with the number of complaints made, which is why it takes over four months to assign a Resolution Officer to a case but what's the point of having an ombudsman if they aren't even bothered to carry out a thorough investigation?

They are more useless than the property management company you are raising a complaint about. If you are going to raise a complaint to them about a property management company expect to wait for over a year for a complaint advisor to be assigned and by that time your claim is void because of all the changes that have occurred due to their incompetence. Don't waste your time with TPO. The reviews here speak for themselves.

Just read down the list of reviews, I’ve had exactly the same experience as everyone else, not even a phone call to get all the information from me, they couldn’t care less and are on the estate agents side as they pay their wages, disgraceful and shameful, they need closing down.

After dealing with what looks like a deliberately painful process where you need a high level of computer literacy to be able to provide the requested evidence, we had to wait for over a year to get what by all means is an insulting compensation from a estate agency that not only did not deliver the bare minimum you could ask for, they lied, broke their contract and offered even more disrespectful solutions (things like, if you don’t have hot water, you can go to hospital for a shower) I am just annoyed I lost a year and had any faith in a rotten system from top to bottom.

I called them today again to ask for a response to a complaint I logged on December 2023. The person who answered the call as you would expect showed no empathy and was unable to provide a response, plus he sounded like a king. All I have been told is that they are an independent organization and are unable to provide a timeline or certainty regarding their appalling activity. Furthermore, their lack of manners is a huge concern and continue to allow their members to trade illegally simply because they are just another shady organization that the government allows to get away with. They don't care about anything and ignore the dramatic situations and risks they cause to others. They should only be prosecuted for their negligence and incompetence, they ignore emails even from Cllrs and MPs, SHAME ON THEM

Update on my case: case was reviewed a couple of weeks after I posted my experience on this page and we were awarded £200 for a loss of almost £6000. If you are expecting more than £200 compensation, dont waste your time lodging your complain with TPOS.

If I could give a negative review I would. The service is disgraceful. Why waste people's time when you know you can't deal with the complaints. I logged my conplain in October 2023, someone called once to discuss the issue and told me she would escalate it, I still haven't heard anything. I will be a year since i logged my complaints in october 2024! When I chased it up, I got an email saying that they were busy and I can take my complaints somewhere else. Very shameful service! I'm sure they will never reply! They need investigating. Don't even bother using them, waste of space they are.

This is a corrupt and incompetent organisation dealing with them is incredibly frustrating. An estate agent, representing the vendor, provided a broken or damaged inventory after the full purchase price was received. The handover was too late on a Friday evening to conduct a proper inspection. Additionally, keys were missing. The legal ombudsman holds the estate agent accountable, while the solicitor is unable to intervene due to the inability to conduct a physical inspection. Conversely, TPOS insists it is the solicitor's responsibility. It defies common sense that a seller would receive full payment without delivering what was promised in the contract, and yet, this so-called independent body fails to grasp this. The inventory, which includes essential items like the boiler, cooker, and keys, is exclusive to the house and was charged for in the inventory checklist. I plan to discuss this matter with my MP to seek clarity on the situation. TPOS seems to lack common sense in this issue.

Clowns at best! They will first try to reject your application so they don’t have to deal with it! When forced to, they will go through the motions while not bothering to read any of the complaints. They will make up claims that phone call conversations transpired between the Agent and the complainant and hence, arrive at a moronic conclusion, in favor of the Agent who funds their existence! The Estate agent will move on unscathed onto the next victim! Why do they exist at all? Joke of an organization!

Update..I do not know why they have responded as they have below. I have asked the Ombudsman to escalate my case several times and I get the same deceitful reply from them time after time! Is this response a feeble effort to try to show themselves in a better light? I have written to the member of the House of Lords to look into this corrupt and dishonest organization, and have it closed down! But this sham organization offers employment to many people. Hence, I believe they will be allowed to carry on with their disgraceful and dishonest rulings against the victims and allow the Estate Agents to thrive in scamming landlords like me. All the while posing as an honest impartial arbitrator! A wolf in sheep’s clothing!

They are corrupt, biased and need to be shut down. they act as damage control for property managers and they don't give a crap about tenants or tenants rights.

It took over a year for them to come to a decision, whereby I'd sent them a mountain of evidence against the property manager.

TPOS admitted they didn't have any evidence from the property manager in refute of me, but decided to take their word for it, and pay me out based on the properties 100% fabricated stories.

just to highlight how severe this is - my complaint was being in an overheating apartment that was c onsidered unfit to live in, and dangerous to human life. and TPOS provided me with £150 for the 'inconvience'

this company is disgusting absolutely needs investigating by a third party, and i will make sure they are. the reviews say it all, these people are corrupt and have the landlords and property managers interests at heart. infact they can pay out up to £20,000 and theit normal pay out is £200 - SAYS IT ALL DOESN'T IT

My mother had an issue with property management company that would not remove abandoned vehicle from residential car park since 2018. The management company would also refuse to respond to complaints.
We raised a complaint in the beginning of 2024, TPO had lost the case and could not recover it.
We raised another complaint with TPO.
TPO stated that they could not help as they cannot make the management company remove abandoned car. Begs a question - what is the purpose of TPO.
They also stated that the car was abandoned in 2018 and therefore they cannot get involved as it was over a year since the car was abandoned. Despite the fact that last communication with the management company was under a year ago. I asked TPO to repeat the statement and informed that the call was recorded. The TPO confirmed that indeed - they cannot resolve issues that went on for over a year.
P.S. I made the complaint against the management company public and eventually they removed the abandoned car.

Not fit for purpose. I sent in quite a serious complaint and they pretty much came out with stupid excuses not to process it. Waste of time.

I do not think they evaluate complaints objectively. They are more like members of estate agencies. They do not accept testimony of the people who were involved into the case and look away. This is very corrupted. after my complaint, I strongly believe they get financial benefits from other parties. I do not know how they can sleep when they go home and look at their children's faces.