ToysCentral New Zealand Recenzje 

199
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

After our last experience, which was not great, we were hesitant to go again. However, this time we were extremely pleased with the whole process. Communication was great and the DHL delivery was the... Zobacz więcej

Oceniono na 1 z 5

Ordered two packages. One was delivered, one was not, until we notified them and then it took another two weeks. Product was not as described (false advertising) and only partial refund (15%) offered.... Zobacz więcej

Oceniono na 5 z 5

Great service, fast delivery of a product that isn’t available at mainstream NZ shops (inflatable toddler tent bed). Had looked to bring this in myself but I’m happy I went with toys central.

Oceniono na 5 z 5

I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition. Great tracking and updates on where package was during its journey... Zobacz więcej

3,9

Dobra

Wynik TrustScore: 4 na 5

199 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 81% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(199)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 63

Napisz recenzję
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Oceniono na 5 z 5

Stem science kit

My grandson is delighted with this science kit. It arrived exactly on time and is everything it purports to be. He and I couldn't be more pleased. Thank you so much.

6 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Quick response

Quick response. We ordered from a competitor on same day another stem set and it is still not in transit.

15 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

New Game Ordered

Game that I wanted was only available from Toys Central NZ
There were plenty of knock off copies on other sites.
Only Toys Central NZ guaranteed the genuine product.

20 lutego 2025
Opinia niezależna
Oceniono na 4 z 5

Great product

Great product - my son loved it, it arrived in excellent condition and does what it promised to do
The order was reasonably timely in arriving - but it wasn't clear on ordering that the product required shipping from the US, which meant it didn't arrive in time for his actual birthday, which he was very disappointed about. A recommendation therefore is that the website provides clear delivery timeframes

3 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Avoid This Company – Poor Quality & No Customer Service

NZ-TC#P203189135

I ordered two wooden swings from ToysCentral NZ and both arrived damaged—not due to shipping, but because of poor manufacturing. The quality is extremely disappointing, especially considering the price paid.
I have tried multiple times to contact their customer service through phone, email, and their online forms, but I have received no response. It’s incredibly frustrating to be ignored when you’re trying to resolve an issue with a faulty product.
I would not recommend buying from this company. If something goes wrong with your order, don’t expect any help from them. I’m still trying to get a refund, but based on my experience so far, I’m not holding my breath. We will not be purchasing from this company again

29 stycznia 2025
Opinia niezależna
Logo ToysCentral New Zealand

Odpowiedź od ToysCentral New Zealand

Hi Emma,

We sincerely apologize for the inconvenience caused by receiving a damaged product. We understand your frustration regarding the lack of response to your emails and the issues with the provided phone number. Please be assured that we are reviewing the situation and taking corrective measures to prevent this from happening in the future.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards,
ToysCentral

Oceniono na 1 z 5

Suspected scam website toys central

NZ-TC#P862450880
No communication regarding missing order, phone number is not answered and call disconnected after one ring, offices at Auckland address appears to be fabricated. I believe this to be a scam website. Be more careful with your money than I was with mine.
Update: 4th of March
So shorty after posting this review we did receive some communication. After some investigation they discovered it had been posted to the wrong address. As the seller was in error they agreed to resend the package to the correct address and should we be inclined to update our experience on this website. Well, it's been over a month and we are yet to receive our package or a refund. I can only conclude we are being held to ransom. I shall not be black mailed. Be more careful with your money than I was with mine.

29 stycznia 2025
Opinia niezależna
Logo ToysCentral New Zealand

Odpowiedź od ToysCentral New Zealand

Hi Chris,

We sincerely apologize for the inconvenience caused to you. This is not the experience we wish to create for any of our customers. We assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
ToysCentral

Oceniono na 1 z 5

TC#P392427778

Very poor communication. I have tried repeatedly to contact this company regarding an order placed on 12th January. They have not responded to 3 emails and the phone number provided on their website is never answered. The tracking number sent to me saying my order had been dispatched via DHL does not work and DHL have no record of any shipment for me. I appear to have lost a considerably amount of money! 🤐

12 stycznia 2025
Opinia niezależna
Logo ToysCentral New Zealand

Odpowiedź od ToysCentral New Zealand

Hi Annie,

We sincerely apologize for the inconvenience caused by the delay in your order. Please rest assured that we are reviewing the situation and taking corrective measures to prevent this from happening again in the future.

I have sent an email to your registered email ID and would kindly request you to liaise with me over the same email thread for further correspondence. We hope you will give us another chance in the near future.

Thank you for your understanding.

Regards,
ToysCentral

Oceniono na 5 z 5

Loved it, thank you!

Order took a while but I thought it was shipping from within my home country, not overseas, so that was a very reasonable time frame. I bought the Gwent set with all cards, including the dlc cards, the box, the map, and the play mat for my brother and he absolutely loves it! Thank you!

23 stycznia 2025
Opinia niezależna

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