Toyotafinancial Recenzje 232

Imagine this: It is Tuesday. Midday. A perfectly ordinary working day. And you are trying to resolve a matter regarding a contract.
What follows is an experience one could not possibly invent — because it would simply be too absurd to fabricate.
An "agent" picks up. Sounds promising. It is not. The agent asks questions he cannot answer. He resolves nothing. And when — through surgically precise conversation and deliberately obscured phrasing — one finally reaches the holy grail of being connected to an actual, living human employee, the enlightening information arrives:
"I'm sorry, we are outside of business hours."
It is 12:30 in the afternoon. On a Tuesday.
I repeat: 12:30 p.m. Tuesday.
Between noon and 1 p.m., Toyota Financial Services is simply unreachable. Not even a trainee. Not even a meaningful answering machine. Nothing. Silence. A vacuum. One begins to wonder whether the entire workforce takes lunch simultaneously — perhaps in a temple they have erected in honour of their own website's self-congratulatory prose.
Because on the homepage, one reads words such as "customer focus", "reliability", and "partnership." This is not advertising. This is satire. High-quality, entirely unintentional satire.
A hundred years ago, one would have sent letters by horse-drawn carriage — and the recipient would still have responded faster.
The result of this unparalleled service philosophy? 1.1 stars on Trustpilot. Not 1.5. Not 2. One point one. That is not a rating — that is a cry for help from society at large.
A final note to those responsible, who celebrate themselves on their website like rock stars on a farewell tour: A company's reputation is written by its customers — not by the company itself. And the customers have spoken. Loudly. Clearly. With 1.1 stars.
Perhaps it is time to redirect the energy currently flowing into self-glorification toward a rather more revolutionary idea — such as being reachable between noon and 1 p.m.
Or simply lock the doors and go home. The effect would be precisely the same.

Worst customer service, after pay off, no one seems to know when my Title would be released. Would noy recommend to any one.

toyota financial services is among the worst I've ever been associated with. it is impossible to reach anyone at their listed numbers and when you try to use their website is has everything but review options.
also their site often is very slow to respond. I hope I never need to talk with them again and this would preclude me from buying another car from Toyota

Been a Toyota driver for many years and decide to go with Toyota finance and they have the WORST CUSTOMER SERVICE…they have no empathy and will cut you off so they can get you off the phone…I love the cars but the customer service is AWFUL…finance your car through someone else!!

The worst financial loan company. I would put a negative star . First let’s start with customer service horrible and rude. Secondly to get them to send a balance payoff to an insurance company claim is like walking in the desert, it took a month . I WILL NEVER USE THIS COMPANY AGAIN!!!! SAVE YOURSELF THE HEADACHE AND FRUSTRATION DONT USE THIS COMPANY

Il y a eu un prélèvement de trop et impossible de se faire rembourser !!!
Attention vraiment il n'y a pas de personnel compétant, ils se renvoient tous la balle
un désastre

Faxed them the authorization for payoff twice. Said they "didn't receive it." Extremely disappointed with this whole process. Honda did not give me any trouble. I will never go through them again.

Please, avoid that fraud service- no local offices- any questions in your dealership redirecting to call to the trash phone service without any help, EVEN they NOT sending respond by EMAIL, mail only in 10 business days- we are in 2026!!!!

La peor atención telefónica jamás recibida llamas para pagar y no te quieren cobrar, amenazas de todo tipo si te retrasas 5 días en el pago de una cuota, todo esto cuando tienes la financiación prácticamente pagada al 90% y no has fallado ni un mes en 5 años, te mandan SMS amenazando con presentarse en tu casa y todo tipo de intimidaciones. Ilegal y vergonzoso, denuncio a la OCU.

I regret getting a loan from them. They have repeatedly said I'm delinquent, despite my overpaying them. My payments post as failed, only to later say paid. The website for them keeps dropping my bank account info. I am unable to get a rep to talk to. I plan to refinance my loan. The Toyota sales person who sold me the car has brushed me off saying there is nothing he can do.

Skip a Pay/Extension Fraud

I have a lease payment plan with autopay set up. I've paid on time every month for almost 2 years.

I went online to skip a pay which I thought meant I could skip a month or two then get back on track. I received a confirmation email of my January payment being skipped and would resume in February. Nowhere did it tell me that my January payment would be deemed past due and I would be charged a late fee and I would still owe both January and February payments in February. Despite my confirmation email of the "skipped" payment I kept receiving emails and texts of my past due January payment, that I "skipped."

I called and spoke to customer service. After questioning me about where I might get the money for paying the past due amount - even from friends/family, and do I get money from the government? Etc etc. - basically shaming me for not understanding that skip a pay does not mean what it says, and that I'm wanting to skip a pay temporarily until I have the funds to pay my lease amount.

They could offer me an extension on my lease - i.e. extending my lease agreement for two months but there was a fee of over $200 for this extension. My lease payments are $600 a month so the fee is about 15% of my two months payments! So much for helping a customer out during a time of financial hardship. If I were asking for a six month extension, I could see justifying the $200+ fee but not for two months. Credit cards don't even charge that much interest. That's insane.

Keeping me/the customer in the dark so they can charge me a late fee or an extension fee is outrageous and mind blowing. And fraudulent.

Organisme financier à fuir Véhicule restitué au garage Toyota CGA Rennes Cesson en fin de contrat LOA en aout 2025, voiture vendue par CGA en Septembre
Aujourd'hui plusieurs relances d'impayés.
Je déconseille de passer par cet organisme de financement défaillant !

Ook ik loop er tegen aan dat dit bedrijf niet op mails reageert Waarin ik 2 vragen had. Ook de incasso van het eerste termijn laat erg lang op zich wachten. Toyota doet zelf voorkomen bij de aanschaf van de auto Dat dit een betrouwbare partner is ?

They sent me a check with a “Rebate” I deposited and was void. Now I pay for a bad check and no rebate

I’ve had this Loan three years, never been late, never asked for a fee to be waived. Made the payment one day late this month, because I was sick, and they added a $110.50 fee. Waited on hold with customer service an hour to ask for the fee to be waived. The agent was only able to wave $100 worth of the fee. This company clearly does not value long-term or repeat customers.

Missed two payment by direct debit in 15 years only by one or two days. Sent me a reminder for payment.got money in bank phoned them up saying money is in bank but not taken out. They said need see bank did that and bank said nothing to do with bank they don’t stop direct debit unless authorised which I guessed!. Got back in touch with Toyota financial and said they cancelled direct debit.SO THEY WONDER WHY THEYRE NOT PAID!. If they hadn’t cancelled it then they would have been paid. If a message or letter sent to me explaining in first instance why it was cancelled I would have understood. But what made it worse is they tried to blame the bank and it was them that cocked it all up. Usual scenario lack of communication! Useless.

Bought 3 cars from Toyota spanning over 6 years using their pcp. However i decided to buy the 3rd car as i got fed of monthly payments and changing vehicles so often. Requested them to extend my term by 6 months to pay off the remaining baloon payment. They outright refused and tried to manipulate me into agreeing another financial arrangement. No customer loyalty from a big so called reputable motoring manufacturer. In the end i was forced to take an interest free credit card to pay off the £9k payment.

I got connected to a Customer Service on January 13, 2026 between 10am & 1030a. The CS said he doesn't handle my inquiry & will transfer my call to the right department & yes he did transfer my call to a non working number. I just wanted my money back from the Care Plan I purchased. The dealer said to call Toyota Financial & Toyota Financial said to go to the dealer. Hey, Toyota I've gotten 3 cars from you how about being nice to your customers? Treat us with respect. CS is very rude & disrespectful. I can't leave a CS rating/review after my call because he transferred me to a non working number.

Absolute worst service ever. I get told that my Truck that I sold to a dealership is not paid off. Come to find out they received a check from the dealership. I call them to try to figure this out, because it can have consequences with my credit. Spent an hour of my day mad because I was waiting on a rep. The wait times are horrible, the organization of this company is horrible, and the reps are consistently rude. Under no circumstance should you finance with this company.

La peor experiencia. Personas que trabajan sin ganas, enfadadas y sin ningún tipo de atención al cliente. Una experiencia nefasta en todos los aspectos. Las operadoras parecen sacadas de un show de terror. Son groseras, altivas y malas trabajadoras. Yo una de las veces hablé con Fabiola que me dijo directamente que tenían muchos correos y que no podían contestar a todos y que si no me gustaba, que pusiera una queja! así tal cual. Lamentable. Estarán los japoneses contentos...