I still love the vibe and the ease of booking but the new gel polish is a disaster. Have had three instances of it peeling right off within two weeks of being applied. Whole nails left naked, underlyi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Daria is the best! I absolutely love the time, care, and precision she puts into my nails. She pays incredible attention to every detail and always makes sure everything is perfect. Thank you Daria.
Visited Townhouse Nail Salon in Birmingham today - excellent service, friendly staff. I had a manicure, BIAB application and a beautiful cats eye mirrored effect. The nail technician was fantastic- re... Zobacz więcej
Reakcja na opinię
Smiling welcome and acknowledgement. Interactive sessions not just being done to, asking how things feel and look. I even had the colour of my polish demonstrated on one of the staff to show me what t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Dane kontaktowe
Zjednoczone Królestwo
- townhouse.co.uk
4,1
Dobra
2 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 95% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Jaque was very friendly and did an…
Jaque was very friendly and did an amazing job on my nails :)
5 maja 2026
Opinia niezależna
Odpowiedź od Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
I had Isha and Penny and they were…
I had Isha and Penny and they were fantastic. Isha took her time and was very careful in a way I appreciated. This was a great nail experience and I will be coming back.
4 maja 2026
Opinia niezależna
Odpowiedź od Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Really lovely treatment with helpful…
Really lovely treatment with helpful and knowledgeable team
3 maja 2026
Opinia niezależna
Odpowiedź od Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Olena is excellent as always
Olena is excellent as always. She always has a smile and makes it such a pleasurable experience. Highly recommend her.
2 maja 2026
Opinia niezależna
Odpowiedź od Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Dear Townhouse Team,
Dear Townhouse Team,
I am writing to formally raise a concern regarding my recent experience at your salon.
I had booked nail extensions and a pedicure simultaneously through your online system, and the booking was successfully confirmed. However, upon arrival, I was informed that there was insufficient time to carry out these services and that only an express manicure and gel removal could be offered. This indicates a clear flaw in the booking system, as clients should not be able to secure appointments that cannot realistically be fulfilled.
In addition, I was disappointed by the standard of customer service I received. A staff member, whom I understand to be Francesca, handled the situation in a dismissive and unprofessional manner. At one point, she turned her back on me while I was speaking, which I found inappropriate and discourteous.
For a brand positioned at a premium level, both the booking process and customer relations should reflect efficiency, clarity, and respect for clients’ time. I would strongly encourage you to review and improve what appears to be a somewhat complex and unreliable booking system, as well as reinforce staff training in customer service and guest relations.
I would appreciate:
* An explanation regarding the booking discrepancy
* A suitable gesture of goodwill in light of the inconvenience caused
* Reassurance that steps will be taken to improve both your booking system and customer experience
1 maja 2026
Opinia niezależna
Odpowiedź od Townhouse
Dear Nihal,
Thank you for taking the time to share your feedback. We’re sorry that your experience did not meet expectations. We always strive to provide a high standard of service and a welcoming environment for every client.
We spoke to you at the time and reached a resolution. We have also reviewed the situation with our team to understand what went wrong and ensure it is addressed internally.
We are grateful for all feedback, as it helps us continue to improve. While this appears to be an isolated experience, we take all concerns seriously and will continue to refine our overall client experience.
Love, Team T x
Fantastic nail appointment
Fantastic nail appointment, fixed my broken nail, tailored my colour to a preferred option and was really friendly and checked everything was ok throughout.
1 maja 2026
Opinia niezależna
Odpowiedź od Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Jina was amazing.
Jina was amazing and so polite. She left my nails looking fabulous
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Townhouse
Hi, thank you for taking the time to share your experience with Townhouse, we appreciate it! We look forward to welcoming you back to our Salons. Love, Team T x
Had a lovely manicure and pedicure with…
Had a lovely manicure and pedicure with Sharde! Thank you so much! Lovely to chat to and very professional.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Townhouse
Hi Chloe, thank you so much for your lovely review. We’re delighted to hear you had such a great manicure and pedicure with Sharde. It’s wonderful to know she made your visit both enjoyable and professional. We’ll be sure to pass on your kind words to her, and we look forward to welcoming you back again soon. Love, Team T x
I had the amazing Amelia look after me…
I had the amazing Amelia look after me and my toe nails and I had the best luxury pedicure, I would highly recommend her!
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Townhouse
Hi there. Thank you so much for your lovely review. We’re delighted to hear you received excellent service, enjoyed the warm welcome from the team, and love your nails. We hope to welcome you back again soon. Love, Team T x
Friendly professional technicians.
Lovely friendly and professional service from Leonie and Beth. I have always liked this light airy branch, and once again I found the service to be very good. Yes it is a bit more money than other places and what you might want in a pedicure treatment (eg moisturiser, foot scrub, nice sudsy water) cost extra. But instead you get a nice ambiance and service.
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Townhouse
Hi there. Thank you so much for your lovely review. We’re delighted to hear you received excellent service, enjoyed the warm welcome from the team, and love your nails. We hope to welcome you back again soon. Love, Team T x
Very professional and skilled
Very professional and skilled. Quick and perfect work. Esprita was great!
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Townhouse
Hi Matilda. Thank you so much for your lovely review. We’re delighted to hear you received excellent service, enjoyed the warm welcome from the team, and love your nails. We hope to welcome you back again soon. Love, Team T x
Odpowiedź od Townhouse
Hi Karen, Thank you so much for your lovely review. We’re delighted to hear you received excellent service, enjoyed the warm welcome from the team, and love your nails. We hope to welcome you back again soon. Love, Team T x
Mouna gave amazing service
Mouna gave amazing service, would deffo come again
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Townhouse
Hi there. Thank you so much for your wonderful review. We’re delighted to hear you had such a fantastic experience with Mouna and that they looked after you so beautifully. We’ll be sure to share your kind words with the team. We look forward to welcoming you back again soon. Love, Team T x
Odpowiedź od Townhouse
Hi Sara. Thank you so much for your wonderful review. We’re delighted to hear you had such a fantastic experience with Spedah and that they looked after you so beautifully. We’ll be sure to share your kind words with the team. We look forward to welcoming you back again soon. Love, Team T x
The most fantastic pedicure at…
The most fantastic pedicure at Townhouse with Nai! Such an expert, who looked after me beautifully and was so professional and kind. I will definitely be back
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Townhouse
Hi Gabriella. Thank you so much for your wonderful review. We’re delighted to hear you had such a fantastic pedicure with Nai and that they looked after you so beautifully. We’ll be sure to share your kind words with the team. We look forward to welcoming you back again soon. Love, Team T x
Excellent service and wonderful people
Excellent service and wonderful people, nails look amazing too, thank you
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Townhouse
Hi Sarah. Thank you so much for your lovely review. We’re delighted to hear you received excellent service, enjoyed the warm welcome from the team, and love your nails. We hope to welcome you back again soon. Love, Team T x
Thank you Michaela and Zaina!
This was my first visit to Townhouse, and I couldn’t be more impressed.
I had a mani-pedi with Michaela and Zaina, and they were both absolutely wonderful. Such friendly, professional, and incredibly skilled individuals! They made the whole experience so relaxing with great conversation and attention to detail.
The salon itself is stunning. It is beautifully designed, spotless, and with such a calm, welcoming atmosphere. Everything about the visit felt thoughtful and high-quality.
I genuinely had the best experience and would highly recommend Michaela and Zaina to anyone looking for a little self-care treat! I will definitely be back!
Thank you!
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Townhouse
Hi there, thank you for taking the time to write Townhouse such a lovely review. We're so happy to hear you had such a wonderful experience with Michaela and Zaina, your thoughtful words will be passed on to the technicians. We look forward to seeing you again soon. Love, Team T x
Excellent quick gel pedicure
Excellent quick gel pedicure. Really enjoyed the environment, swiftness of service, and the nice chat.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Townhouse
Thank you so much for your lovely review. We’re delighted to hear you enjoyed your gel pedicure and appreciated the relaxing environment, efficient service, and friendly chat with the team. We look forward to welcoming you back again soon! Love, Team T x
Great service and friendly team
Great service and friendly team. Highly recommend 👌
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Townhouse
Hi Onur. Thank you so much for your lovely review. We’re delighted to hear you enjoyed the great service and friendly team experience. Your recommendation means a lot to us, and we look forward to welcoming you back again soon! Love, Team T x
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