"🚨 Misleading Business Practices 🚨 I signed a contract with TouchBistro trusting they'd let me use my old hardware. After signing, they demanded new hardware. Service never started, and when I as... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Touchbistro is a scam. Despite canceling in writing they have continued to charge my business account. Do not sign up with them. You've been warned.
I cancelled my account 5 months ago and was told someone would reach out in 1-10 business days. Still haven't heard back and they keep charging me for services I'm not using. Cancelled my credit card... Zobacz więcej
Reakcja na opinię
There have been numerous bugs since the cloud migration about a month ago. I’ve contacted support three separate times and have been assigned three different case numbers, yet almost a month late... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.
Dane kontaktowe
477 Richmond St. W, 10th Floor , M5V 3E7, Toronto, Stany Zjednoczone
- 855-363-5252
- sales@touchbistro.com
- touchbistro.com
1,5
Bardzo słaba
338 recenzji
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
TB makes my life easy
TB makes my POS and business administration so easy. All the integration accounting software system is fairly easy. Thanks TB
10 września 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Yeni,
Thank YOU for being a TouchBistro customer! We appreciate you, and the kind words. I hope you have a great day!
- Kirsten at TouchBistro
My rep Enabel
My rep Enabel , really great she helped me through out . She is really polite, patient and helpfull.
9 września 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi there, thanks for leaving us a review! We are so happy to hear that you had a great experience working with your representative. Have a wonderful day!
- Kirsten at TouchBistro
With excellent support and easy to use…
With excellent support and easy to use POS, would highly recommend Touch Bistro to all operations.
9 września 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Alan,
Thank you for the 5-star review! We are so happy to hear that you're finding TouchBistro easy to use. I hope you have an excellent day!
- Kirsten at TouchBistro
Touchbistro has been great!
Touchbistro has been very helpful and user friendly. The installation process was thorough, and informative. I really appreciated Touchbistro's hands on aid throughout the process.
9 września 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Shaefer,
Thank you for taking the time to leave us a detailed review, we appreciate you! Have a great day!
- Kirsten at TouchBistro
Great Company to Work With
Onboarding was easy. Staff is courteous and patient. Thank you for your services!
9 września 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi there,
Thanks for the kind words! It's great to hear that you've been enjoying your experience with the TouchBistro Team and our services. Have a fantastic day!
- Kirsten at TouchBistro
Great interaction with the sales team…
Great interaction with the sales team and set-up team.
As new users as we ran into minor problems, the support team was quick and courteous in handling them for us
9 września 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi there, thanks for your review! We're so glad to hear that you've been having positive experiences with the Sales, Professional Services and Support Teams. I hope you have a great day!
- Kirsten at TouchBistro
We've been a TouchBistro customer since…
We've been a TouchBistro customer since 2019. We've grown with them. I'm not sure if they're growing to fast or what but their support team can't keep up with everything they're offering. We recently opened a 2nd location and switched to TouchBistro payments. We switched over 10 days ago and haven't received one deposit and nobody knows why. Nobody will even return a call or email. A gentleman named John Florinis is supposedly working on it. I'll update the review when they get back to me. So far it's been a nightmare.
25 sierpnia 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Aaron,
I sincerely apologize on TouchBistro's behalf for the issues you've experienced with TouchBistro Payments. I took a look at your account and I can see that our team has been in touch with you and the issue with your deposit was resolved, however we are deeply sorry for the inconvenience this caused you. We appreciate your business as well as your feedback.
- Kirsten at TouchBistro
the best in the game
TouchBistro is the best all-in-one restaurant management system, with advanced features and an intuitive platform. they helped my friends restaurant increase sales, delight guests, save time and money. i highly recommend you to give them a try, you wont regret it
20 sierpnia 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Lukumo, thanks so much! We are thrilled to hear that TouchBistro has helped your friend's business thrive and save on time and money. We appreciate you taking the time to leave a detailed review. Hope you have a wonderful day!
- Kirsten at TouchBistro
Really easy to use :)
20 sierpnia 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Mark, thanks for the review! We're glad to know you find TouchBistro easy to operate. Have an amazing day!
- Kirsten at TouchBistro
Make the Switch to TouchBistro NOW!
TouchBistro has been a lifesaver to our restaurant! We started out with Clover as our POS and had nothing but problems with it from the beginning! We switched to TouchBistro and it’s been smooth sailing ever since. If you are looking for a cost effective and highly functional POS system, I highly recommend TouchBistro and all the great products and services they offer.
La Vita Bella Italian Ristorante
Long Beach, MS.
11 sierpnia 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi John, thank you so much! We are so happy to know that TouchBistro has proven to be a great fit for your business and helped you operate smoothly. Thank you for the kind words, and have an excellent day!
- Kirsten at TouchBistro
I have been with TouchBistro for 4…
I have been with TouchBistro for 4 years now and have been very happy with ALL of the help and guidance I have received! Even in very stressful situations, TB has always come thru. I know I can count on them to answer any concerns I have. If I had to add a piece of constructive criticism, it would be to add an emergency help line instead of just the help desk for time sensitive emergencies. I will be opening another location and there is no doubt in my mind that I will be doing it with TB's system.
9 sierpnia 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Pam, thanks so much for being a loyal TouchBistro customer for the last 4 years! We appreciate you! You'll be glad to know that we are in the process of growing our Technical Support Team and wait times will decrease in the coming months as a result. Have an amazing day!
- Kirsten at TouchBistro
We choose touchbistro for its powerful and ease of use…
We choose touchbistro for its powerful tools to ease restaurant flow. Most of our staff were new to using technology so we needed a simple system that wouldn’t frighten our staff. They all love touchbistro we went from a cash operation and hand written tickets to an easy automated, credit card capable system. We save so much more time now taking orders, completing orders, balancing drawer and reviewing financial status. We love touch bistro
2 sierpnia 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi there, thanks for taking the time to leave us a detailed review! We are so happy to hear that TouchBistro has saved you and your staff some extra time. Have an excellent day!
- Kirsten at TouchBistro
Great system
Great system, easy to use. My servers love it, which keeps me happy.
28 lipca 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Shayne, we're so glad to hear that you and your servers are loving TouchBistro! Thanks for the kind words. Hope you have a great day!
- Kirsten at TouchBistro
Our experience was fantastic
Our experience was fantastic. Justin went above and beyond the call of duty to help us.
Our owner passed after ordering the system and the GM walked out 3 days later.
Justin basically baby stepped us every step of the process.
And for that we are very thankful .He is top of the line all the way!!!!!!!
27 lipca 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Tammy, thank you so much for the kind words! We're so happy to know that Justin went above and beyond to assist your venue. Hope you have an excellent day!
- Kirsten at TouchBistro
TouchBistro is my go to POS system
TouchBistro is my go to POS system. We, at La Cacata Brewing Company in Dominican Republic, are thrilled to use this system in our location and more coming in soon! Thank you!
21 lipca 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Elmo, thank you so much for the wonderful review! I'm so happy to hear that TouchBistro is working out well for you & your business.
Best,
Carly at TouchBistro
Very good app
Very good app , you can do everything from an single app even if you don't have any experience bin accounting , inventory. Great system management to track all the day to day operation happening in any food service firm . And you can save a lot of $$$ ..
15 lipca 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi there, thanks so much for taking the time to leave us a detailed review! We're so glad that you've found our system has saved your business some extra money in the long run, and that you find it easy to operate. Have an amazing day!
- Kirsten at TouchBistro
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Jose, thanks so much for the 5-star review! We appreciate you!!
- Kirsten at TouchBistro
The POS system has come a long way
The POS system has come a long way, it is not perfect but I do appreciate the advances made by Touch Bistro. Thank you for continuing to make it user friendly for all of us.
25 czerwca 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Anhtuan, thank you for your feedback! We are constantly trying to make improvements and adjustments to our system in order to make it the best possible solution for our customers. We sincerely appreciate you and your business! Have a great day!
- Kirsten at TouchBistro
All staff were very quick to answer…
All staff were very quick to answer questions when signing up for touch bistro and installing the hardware. Great support so far!
3 czerwca 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi there! We're so glad to hear that you're enjoying your TouchBistro experience so far. Thanks so much for taking the time to leave us a review, we appreciate you!
- Kirsten from TouchBistro
Just an all around great experience
31 maja 2021
Opinia niezależna
Odpowiedź od TouchBistro Restaurant POS/EPOS
Hi Alissa, thanks so much for your review! We are so glad to know that you've been enjoying your experience with TouchBistro. I hope you have a great day!
- Kirsten from TouchBistro
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.